Pitney Bowes DM225 Review

pitney bowes 225 review

The Pitney Bowes DM225 postage meter combines a small footprint and quiet operation with a surprisingly robust feature set that puts the benefits of a postage meter within reach for small businesses without breaking the bank. If your business handles a volume of mail that is high enough to take time away from other vital tasks but low enough not to need a medium or high-volume franking machine, the DM225 can mean a significant improvement in efficiency. What’s more, the DM225 will give you exact postage costs, eliminating guesswork and saving you money.


Ease of Use
Reviewed by Expert Market:11/01/2019

Industries Served

With its enhanced security features, job presets, and account management features, the Pitney Bowes DM225 is equally at home in a surprisingly wide range of business environments. Small financial services firms and brokerages, retail and ecommerce businesses, medical practices, and nearly any business that drives business and customer engagement via small-scale direct mailings can benefit from the features and performance offered by the DM225.

DM225 Features

The DM225 includes ten job presets to improve workflow. The machine can be equipped with an integrated scale with either a five or ten pound capacity, or an external USB-connected thirty or seventy pound scale; if needed, the scales can also be upgraded to Weights and Measures compliance. The 225 is UL (Underwriter’s Laboratory) approved, FCC and Energy Star® compliant, and compliant with USPS Digital IBIP (Information-Based Indicia Program) regulations for enhanced mail security.

Selected DM225 Specifications

Electrical100-240 Volts
Maximum Print SpeedUp to 45 letters per minute
Feed TypeSemi-automatic
Letter Sizes3″ x 5″ x 3/8″ to 13″ x 15″ x 3/8″
ConnectionsPhone, Wi-Fi or Ethernet
Dimensions (Base Unit)9.7″H x 13.6″W x 15.8″D
Weight16 lbs.

DM225 Accessories and Added Services

From toner and ink to paper, labels and spare parts, Pitney Bowes has what you will need to keep your postage meter — and much of the rest of your office — up and running. With folders, openers, scales and shredders, you can extend the productivity and efficiency leveraged by the DM225 even further. And while Pitney Bowes is synonymous with postage meters, they offer a range of other services and software that have the potential to make them a valued partner for your business, including contact management systems, business planning and continuity, consulting, and SaaS products.


Support begins before you take delivery of the DM225, as Pitney Bowes will assist you in finding the proper postage meter (and any other necessary services) by assessing your business and its needs. During the lease period, support is available by phone and email. However, with videos, a FAQ, an online knowledge base, manuals and guides, and an online portal that provides access to billing, postage and account management, the company’s website leaves plenty of information at your fingertips 24/7 from anywhere that has an internet connection.

Case Study

1st Guard

1st guard logoSavings on postage can be a big help to your business, but your concerns don’t stop there. Deliverability and accuracy count. If your mail needs to reach the right people in the right places at the right time, Pitney Bowes can help. Insurance firm 1st Guard, which provides insurance to owner-operators and small fleets, needed to improve mail targeting and deliverability, and turned to Pitney Bowes for help. The company deployed the Spectrum OnDemand SaaS (Software as a Service) as a solution to improve deliverability and customer service while reducing 1st Guard’s volume of returned mail.

1st Guard’s mail issues were compounded by postal regulations and insurance policies that were highly location specific. Pitney Bowes helped them to leverage their data to improve delivery, reduce returned mail, and maintain regulatory compliance. Spectrum OnDemand delivered in spades, leading to better outcomes for both 1st Guard and its customers. While we’re impressed with Pitney Bowes’ franking machines, we suggest exploring the company’s other services as well, especially if document and information management play a large role in the success of your business.


Strictly on the basis of speed, the 45 letters per minute processed by the DM225 wouldn’t seem to be much of a step up from the DM125’s 35 LPM. It’s not until you look beyond speed that you begin to appreciate how much more capable the DM225 is.

While it, like its smaller stable mate, is intended for businesses that process a lower volume of mail, the DM225 offers a number of features that make it a more attractive option if your business places a premium on performance. Yet another advantage: the DM225 is compliant with regulations not only in the United States, but also in the EU, so if you’re looking for a single solution that’s suitable to a business operating in multiple locations, the DM225 may well be it.

Written by:
Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web design, and photocopiers, amongst other topics.
Reviewed by:
Heleana Neil, Business Services editor
Heleana Neil specialises in Business Services, managing the strategy and production of content for SMBs, helping businesses with the challenges and opportunities they face today. Covering everything from payroll to payment processing, Heleana uses her expertise to help business owners make better, informed decisions and grow their companies.