The Top 5 Hotel Phone System Suppliers 2022

hotel phone systems

Through our thorough research, we’ve found that RingCentral is the most robust VoIP solution for hotels. It stands out for its customizable, customer service oriented features that will allow you to sustainably scale your hotel business and boost guest satisfaction.

Wielding the rewards of technology to accelerate your hotel business is increasing in importance as landlines are abandoned and guests continually expect personalized experiences. Therefore, choosing a hotel phone system that can provide a lavish menu of features, slash costs, and seamlessly integrate with your operation is a crucial choice.

With no need for PBX equipment in-house, VoIP solutions allow hotels to sync platforms through unified communications, strengthening your customer service arm through a wide range of savvy features. In other words, it allows you to do what traditional PBX systems do without relying on clunky hardware, all while accessing the power of cloud-based communication.

Although our analysis indicates RingCentral is heading the rankings for the best telephone systems for hotels, we acknowledge that different businesses have different objectives. To shop around for quotes, fill in our quick and free quote comparison tool which will help you find the supplier that works for you.

The Best Hotel Phone System Providers

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RingCentral

Vonage

Ooma

8×8

GoToConnect

Best For

All-round phone system for hotels

Best For

Small and medium hotel businesses

Best For

Value for hotels

Best For

Scaling and large hotel businesses

Best For

Cheapest international calls

Price

$19.99-49.99

Price

$19.99-39.99

Price

$19.95 – $24.95

Price

$15-140

Price

$24 – $39 per user, per month

Key Features
  • Onboarding support
  • 90+ platforms to integrate with
  • Call queue
  • Ring groups
  • Web conferencing
  • Internal live chat
Key Features
  • Onboarding support
  • Call queue
  • Ring groups
  • Call recording
  • Call monitoring
  • Analytics
  • Web conferencing*
Key Features
  • Email and Workspace integrations
  • Call recording
  • Customizable call routing
  • Analytics
Key Features
  • Onboarding support
  • Call queue
  • Ring groups
  • Analytics
  • Customisable call routing
  • Call recording
Key Features
  • Call barge*
  • Call whisper*
  • Call recording*
  • Analytics*
  • CRM, Helpdesk, web conferencing integrations
Integrations
  • 90+ CRM platforms*
  • Helpdesk*
  • Analytics*
  • External live chat*
Integrations
  • CRM*
  • Helpdesk*
  • Internal live chat
  • Email
  • Workspace
Integrations
  • CRM*
  • Helpdesk*
  • Web Conferencing*
  • Analytics*
Integrations
  • CRM*
  • Helpdesk*
  • Web conferencing*
  • External and internal live chat*
  • Email*

 

Integrations
  • CRM
  • Helpdesk
  • Web conferencing
  • Internal live chat
  • API
  • Email
  • SSO

RingCentral

Best all-round phone system for hotels

RingCentral logo
RingCentral
4.7
Pricing $19.99-49.99
Quick overview

With nearly 20 years in the cloud services sector, RingCentral has crafted itself a trusted reputation. As an indisputable veteran in the hotel phone system business, chosen by over 400,000 businesses, it was positioned as a leader in the 2021 Gartner Magic Quadrant for UcaaS and won Best in Communications in the API World 2021 Awards.

You might be persuaded to host RingCentral in your hotel due to its friendlier prices and lush menu of shiny, customizable features. What makes it stride ahead in the VoIP leagues is its stellar customer support features. Our in-depth, comparative research shows RingCentral is dependable and will provide the necessary support as you make your VoIP transition, which is why we awarded it a stellar 5/5 in this category. We think RingCentral is a great choice due to its friendlier prices and a lush menu of shiny features like customizable greetings, virtual receptionist, call forwarding, and company hours. It also offers generous customer support through live chat and 24/7 live support, making it a great choice for hotels that are making the VoIP transition and want to perfect their customer service game.

Strengths

Wide range of customizable features to enhance communications with guests

Robust customer support

Easily scalable, making it suitable for all growing hotels

Weaknesses

Key features like power dialer, predictive dialing, and custom call lists come at an extra cost

Some features require RingCentral Engage, regardless of your subscription plan

Pricing
PlanStarting price (per user, per month)
Essentials $19.99
Standard $27.99
Premium $34.99
Ultimate $49.99

How Does RingCentral Compare To The Other Hotel Phone System Providers?

Our in-depth research has given RingCentral an overall r rating of 4.7/5 for value within the hotel industry, factoring in price, integrability, features, and customer support. We awarded RingCentral an excellent 5/5 for features, striding ahead of competitors like Vonage, which was given 4.2/5. Even though a prerequisite additional purchase of RingCentral Engage is required to expand its reach, its final score earns it the pole position in the best hotel PBX systems due to its disaster-proof customer support and diverse range of features.

Vonage

Best For Small and Medium Hotel Businesses

Vonage logo
Vonage
4.2
Pricing $19.99-39.99
Quick overview

As the recipient of the 2020 Internet Telephony Product of the Year, Vonage’s VoIP product, Vonage Business Communications (VBC), is a reliable choice for small businesses because of its competitive price and handy collaboration features. These allow you to polish your operational capacity regardless of where your teammates are.

Compared to RingCentral, VBC is more difficult to integrate with other systems. For instance, integrating VBC with systems like CRM, Helpdesk, and web conferencing comes at an additional cost across all subscription plans. Nevertheless, VBC has an unlimited user limit and inclusive inbound minutes, allowing you to reach more guests and scale up your hotel.

Strengths

Some of the most affordable prices on the VoIP market

50+ business phone features available

Weaknesses

Some of the most valuable features for hotels are only accessible at additional costs

Security not as robust compared to others, like 8x8

Pricing
PlanStarting price (per user, per month)
Mobile $19.99
Premium $29.99
Advanced $39.99

How Does Vonage Compare To The Other Hotel Phone Systems Providers?

Based on our research, which takes into account how well Vonage performs in terms of price, integrability, features, and customer support, we’ve branded VBC with a 4.2/5. This makes it the second most trusted PBX system for hotels. Relative to RingCentral, its prices are more accessible if you want to access the full spectrum of features it’s equipped with.

Ooma

Best Value For Hotels

Ooma logo
Ooma
4.1
Pricing $19.95-49.99
Quick overview

Offering one of the cheapest price points of all the providers we look at here, it’s pretty obvious why we think Ooma is the best VoIP provider for value for hotels. Although it is quite limited in terms of external connections –we gave it 2.8/5 in this category–, it’s a good option if you’re simply not in a position to invest a bunch of cash in a VoIP system. However, what we do like about Ooma is its wide range of communication features, which you will definitely want as a hotel. With features like virtual receptionist, ring groups, and voicemail, Ooma is a great choice if you want to get good value for your money.

Strengths

Roster of features specifically tailored toward small businesses that work remotely or from the office

Not tied to a contract – can use the system for as long as needed and can be easily canceled on demand

Competitive pricing that won’t break the bank

Weaknesses

Only comes with 35+ features, less than others on this list

Scores 1/5 for security in our research

Very limited choice of external connections

Pricing
PriceStarting price (per user, per month)
Ooma Office $19.95
Ooma Office Pro $24.95
Ooma Enterprise $27.99
Ooma Enterprise Call Center $49.99

How Does Ooma Compare To Other VoIP Providers For Small Businesses?

As the provider with one of the cheapest subscription plans for small businesses, Ooma comfortably scores a 5/5 for pricing in our research, placing it on the same league as 8×8, Nextiva, Nuacom, and Google Voice. However, keep in mind that the low upfront cost does come with a few setbacks. Our research has given Ooma a 2/5 for external connections because it simply doesn’t offer a great range of software to sync with,. So, if this is a make or break for you, you’d be better off choosing RingCentral Premium, which scored 4.3/5 in the same category. Ooma also isn’t great for security, only scoring 1/5. Want a safety guarantee? 8×8 X2 and Google Voice are better alternatives, both of which score a stellar 5/5 in this category.

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8×8

Best For Scaling And Large Hotel Businesses

8x8 logo
8x8
4.5
Pricing $15-140
Quick overview

Chosen by over two million business users and awarded a 5/5 in the 2021 CRN Partner Program guide, 8x8’s VoIP solution X Series is characterized by its powerful scalability and suitability for large hotels. You’re spoilt for choice when it comes to choosing which subscription model to adopt as there are six available models. Therefore, you get to pick and choose which mix of features fit your hotel best.

Powering workflows with AI in every interaction, 8x8 has a rich menu of customizable management features, including call forwarding and a call-flow designer, as well as call recording and transcripts. All of this gives you ample autonomy in how you decide to take calls, and gives you the necessary agility to keep guests satisfied.

Strengths

Boasts some of the most generous customer service in the VoIP-verse

Lush video conferencing features

Unlimited inbound and outbound minutes to 48 countries

Weaknesses

Niftiest features are only available at the most exclusive subscription levels

If you want to give 8x8 a free go, you can only do so at the more limited subscription model (Express)

Pricing
PlanStarting price (per user, per month)
Express $15
X2 $24
X4 $44
X6 $85
X7 $110
X8 $140

How Does 8×8 Compare To The Other Hotel Phone System Providers?

Awarded a 3.9/5 by our independent researchers, who’ve put 8×8’s price, integrability, features, and customer support to the test, we believe 8×8’s X Series stands out due to its flexibility of choice. Whether your hotel business needs a robust, comprehensive system, or one that gives you only the essentials, 8×8 can provide. Having said that, 8×8 is definitely on the pricier end of the spectrum, ranking significantly below RingCentral and Vonage in this category. But know that you do get a lot of functionality in return for the higher cost.

GoToConnect

Best For Cheapest International Calls

GoTo logo
GoToConnect
3.7
Pricing $24-39
Quick overview

Empowering hotel businesses to be more productive, through a simplified contact center workflow, is GoToConnect. They are optimized for smoother interactions and are a safe option if you’re looking to reach out to, and maintain, an international clientele. As a recipient of the 2022 Top Rated Awards in UCaaS, VoIP and Video conferencing, GoToConnect is well known for its rich inbound and outbound communication features, which are widely available at all three of GoToConnect’s subscription plans.

GoToConnect has the richest offering of international calls of the providers we put to the test here, giving you access to free international calling to over 50 countries. On top of this,when compared with other providers like Ooma, GoToConnect has robust security features available across all subscription options, ensuring your hotel operation is less exposed to risk.

Strengths

Simple and intuitive call customisation, managed through a sleek and user-friendly interface

Onboarding support is available across all subscription models

Free international calling to 50+ countries and unlimited domestic inbound and outbound minutes

Weaknesses

The most sought-after features for customer support, like live chat and 24/7 availability, are unavailable

Analytics and workspace integrations are not offered

Video meetings can only show up to 25 HD video feeds

Pricing
PlanStarting price (per user, per month)
Basic $24
Standard $29
Premium $39

How Does GoToConnect Compare To The Other Hotel Phone System Providers?

Known for its accessible communication features and its intuitive system, our researchers have given GoToConnect a 3.7/5. Although it lags behind other providers, like RingCentral, for customer support, the features you can access are relative to the price you pay at each subscription level.

How Did We Compare Hotel Phone System Providers?

Our team of independent researchers has conducted an in-depth dive into eight of the most used and best-rated phone system suppliers on the market. Prioritizing all the possible features that hotels might need from a VoIP provider, we’ve narrowed these down to the top five providers for hotels, characterized by their integrability, compatibility with different software, and features for optimizing interactions with guests.

We’ve also aggregated customer reviews from platforms like Trustpilot and Capterra to assure you that our knowledge is not only robust on paper, but also in practice. Regardless of which choice you make to satiate the needs of your hotel, our research-backed recommendations will match you with the top players in the VoIP market.

Verdict

Whether you’re making the transition to VoIP or looking to upgrade your current hotel PBX system, there’s no scarcity of reliable suppliers capable of answering your needs. Although our research and analysis crowns RingCentral as the best all-around option for hotels, close contenders like 8×8 and Vonage prove to be strong alternatives. RingCentral is equipped to help you sustainably grow your hotel because it's packed with a diverse catalog of features that will bolster your capacity to optimize and perfect your interactions with guests.

However, if what you’re after is more flexibility, and the ability to pick and choose the features you want, 8×8 is the way to go. With a menu of six subscription models, you can adapt this VoIP solution to cover all the specific needs of your hotel, helping you establish and scale up the foundations of your growing business. If your hotel runs on a smaller scale, Vonage will prove a worthy ally. This is thanks to its friendlier prices and collaborative features that will have your team working on the same page.

Whether you’re feeling ready to make a choice, or you’d still like to ask more questions to suppliers, you can try our quick quote comparison tool to be linked to your new hotel phone system. Simply answer a few questions about your hotel’s needs, and we’ll match you up with the VoIP providers you should know about. They’ll then be in touch with free, tailored, no-obligation quotes and answers to your questions.

FAQs

What VoIP features will a hotel business benefit from?
VoIP equips hotels with a wide range of customizable features, like automated call forwarding, automated voice response, virtual receptionist, and unified communications. Together, features like these enhance the guest experience and make managing and decoding the success of your operations a lot easier.
What’s the difference between hosted and self-hosted VoIP?
Self-hosted VoIP systems are hosted on an on-site server that belongs to your business. In simpler terms, you have complete control over how your phone system operates, albeit at a higher cost than a hosted VoIP.

Hosted VoIP means your phone system is plugged into an external server that belongs to your supplier. Unlike self-hosted, this VoIP solution requires scant maintenance and your supplier will be responsible for any system upgrades or maintenance.

What type of phones do hotels use?
As landlines are increasingly abandoned, hotels more commonly use IP-PBX phone systems.
What is a hotel PBX?
Short for Private Branch Exchange, PBX phones are responsible for diverting calls to the correct hotel extension number, ensuring that all guests are connected to the correct service.
Why is having a hotel PBX phone system so important?
A PBX phone system can make you more agile and flexible when it comes to interacting with your guests. As a feature-rich service, PBX phone systems enable the customer journey, and your business processes, to be more efficient by allowing you to set up a virtual receptionist, extensions, call forwarding, and call waiting.