It’s 2018, room service robots are real, and hotel guests care more about free WiFi speeds than bed sheet thread counts. Technology is turning the modern hotel experience on its head.
Still, when it comes to customer care, nothing beats good old-fashioned human interaction, right? Whether your guests are calling to make a reservation or ordering room service, don’t underestimate the power of a single positive interaction with a friendly member of staff.
That’s why a good hotel phone system is still the most important piece of tech you can own.
We’ve researched dozens of companies to bring you our picks for the best hotel phone system suppliers of 2018. Read on for the lowdown on our top five, or take 30 seconds to request tailored telephone systems quotes for your hotel.
Jump to:
- 01 | The Top Five
- 02 | Benefits of Hotel Phones
- 03 | Hotel Phone System Costs
- 04 | Next Steps
Top Five Hotel Phone System Suppliers
There are plenty of hotel phone system suppliers, but only a few who offer significant savings for most businesses.
We’ve compared dozens of companies to bring you the five best hotel phone system suppliers.
The top five fuel card companies are Mitel, PhoneSuite, Cisco, 3CX, and NEC.
The best hotel phone system suppliers:
To find the best deals on hotel phones, request quick hotel phone system quotes by completing our short form.
1. Mitel
Mitel’s been making business phone systems for the better part of 30 years. In that time, they’ve impressed clients the world over with a fantastic range of phones for hotels and motels of all sizes. Their hotel phone systems carry features designed with both staff and guests in mind. It doesn’t matter where or how you plan to use them - you can customize Mitel handsets to meet your every need. Plus, Mitel offers a huge suite of software to help you manage related aspects of hotel service.
Best small hotel phone system
The MiVoice 5304 IP Phone offers great value at a low price. It’s ideal for hotels and motels with up to 50 guest rooms.
Best mid-sized hotel phone system
MiCloud Hospitality is Mitel’s most flexible package. The subscription-based VoIP service scales easily and keeps hotel staff connected, wherever they are. Hotels with 100-300 guest rooms will get the most out of this system.
Best large hotel phone system
The MiVoice Office 400 Hospitality Package is perfect for hotels and motels of any size, especially locations with up to 600 guest rooms.
2. PhoneSuite
Since launching the world’s first hospitality touch screen console in 2008, PhoneSuite has secured its status as a leading hotel phone system supplier. The company has installed over 4,000 telephone systems for several large hotel chains. PhoneSuite also estimates that 10% of small and midscale hotels use their systems, reflecting their diverse product range. PhoneSuite specializes in on-premise and cloud-based VoIP phones.
Best small hotel phone system
The PhoneSuite 64 system features a 24/7 auto-attendant to help you keep missed calls to a minimum. This one’s best for select-service hotels with fewer than 60 rooms.
Best mid-sized hotel phone system
The PhoneSuite 112e is a natural fit for the front-desk or by a guest's bed in hotels with between 50 and 450 rooms. Optional voicemail and call accounting features will benefit staff and guests alike.
Best large hotel phone system
Voiceware isn’t just a telephone system - it’s PhoneSuite’s feature-laden Unified Communications (UC) solution for hotels with anywhere from 4 to 4,000 rooms. It’s fully-scalable, and deployable locally or via the Cloud.
3. Cisco
Cisco is the biggest networking company in the world, and one of the most respected. Their flagship business communications software, Cisco Spark, helps workforces everywhere to function more effectively. Cisco hotel phone systems combine exceptional call quality with terrific features that will help you give your guests the most comfortable stay of their lives.
Best small hotel phone system
The Unified IP Phone 6901 is Cisco’s entry level handset for small hotels and motels. Easy viewing angles and an ergonomic design make it the perfect fit for guest rooms.
Best mid-sized hotel phone system
The IP Phone 7861 sports guest voicemail, call logging and auto attendant features. Four-line support makes it more than enough for most mid-sized hotels’ needs.
Best large hotel phone system
Large hotels love the IP Phone 7861 for its flexible deployment options, spotless audio quality, and 16 line-support.
4. 3CX
If any company has perfected the fusion of voice, fax, email and IM for hospitality, it’s 3CX. Their softphone does everything you’d expect a hotel phone system to do, and then some. If you’re happy using crackly, old analog phones, your customers probably aren’t. Don’t worry though - 3CX only does VoIP service with amazing call quality.
Best 3CX hotel phone system
Unlike the other suppliers we’ve highlighted, 3CX only supplies one hospitality solution - the 3CX Hotel PBX. Fortunately, this software-as-a-service (SaaS) hotel phone system scales beautifully, however big or small your business.
You can take your pick from local or Cloud-based implementations of the 3CX Hotel PBX. 3CX’s hosted services deserve special mention because you can choose your host (most VoIP providers don’t give you this option).
5. NEC
From Hilton to Marriott, some of the world’s largest hotel chains use NEC’s hospitality phone solutions. Their software is renowned for boasting extensive features and ease of use for hotel staff and guests. With so many high profile clients to look after, NEC goes to great lengths to give you great call quality and regular software updates.
Best NEC hotel phone system
NEC’s only softphone solution, the XN120, is extremely easy to scale as your hotel grows in size. It uses MyCalls call management software to run call monitoring reports for each room. This ensures your rooms register as available or ready for cleaning as soon as guests check out.
From your customers’ perspective, there’s a lot to like about the XN120. The software offers guests conveniences like setting their own wake up calls and ordering meals to their rooms.
What are the Benefits of a Hotel Phone System?
Greater Freedom
Hosted hotel phone systems give you more freedom compared with traditional networks. For one thing, installation is simple, as the biggest piece of hardware, the server, is kept and maintained by your supplier. All you need to worry about is getting the handsets set up in the right places in your hotel - and your supplier can even do that for you. It doesn’t get much easier than this.
Automate Tasks to Save Time
Modern hotel phones automate several aspects of customer service, saving time for your guests and your staff. These automated services include wake up calls, check in/out information and smart scheduling for room cleaning. You’ll soon see an uptick in operational efficiency, not to mention your average Yelp review score.
Save on Costs
If you opt for a hosted hotel phone system, you’ll avoid costly installation fees and the hardware costs associated with expensive in-house solutions. VoIP phones use everyday internet networks, which means lower upfront costs and cheaper external and internal calls.
Hotel Phone System Costs
A world-class hotel phone system doesn’t have to cost an eye-watering amount. The five companies we’ve profiled offer their solutions on a quote-by-quote basis. That means the best way to find out how much it’ll cost to fit out your hotel is to speak to them. You can use our free comparison shopping service to request quotes from top suppliers in less than 30 seconds.
As a rough guide, typical cost estimates for an average vendor:
Small hotel making up to 8 simultaneous calls: $95 per month
Mid-sized hotel making up to 32 simultaneous calls: $2,695 per month
Large hotel or hotel chain making up to 1024 simultaneous calls: $42,995 per month
Next Steps
Great customer care is still the best way to your guests’ hearts in 2018; that much hasn’t changed. What has changed are the things that your customers care about. Modern hotel phone systems have raised the bar in terms of the convenience that your guests expect from their stay. Nowadays, if your phones don’t give customers more than the most basic call features, you can say goodbye to word-of-mouth referrals and repeat business.
With so many options to choose from, finding the right hotel phone for your business can be a challenge.
Fortunately, our free quotes comparison service makes the task a lot easier:
- First, complete the short contact form at the top of this page
- We’ll run your responses through our database of hotel phone system suppliers
- We’ll put you in touch with the suppliers whose mailing solutions most closely match your needs
