The Top 5 Hotel Phone System Suppliers

hotel phone systems

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Through our thorough research, we’ve found that RingCentral is the most robust VoIP solution for hotels. It stands out for its customizable, customer service oriented features that will allow you to sustainably scale your hotel business and boost guest satisfaction.

Wielding the rewards of technology to accelerate your hotel business is increasing in importance as landlines are abandoned and guests continually expect personalized experiences. Therefore, choosing a hotel phone system that can provide a lavish menu of features, slash costs, and seamlessly integrate with your operation is a crucial choice.

With no need for PBX equipment in-house, VoIP solutions allow hotels to sync platforms through unified communications, strengthening your customer service arm through a wide range of savvy features. In other words, it allows you to do what traditional PBX systems do without relying on clunky hardware, all while accessing the power of cloud-based communication.

Although our analysis indicates RingCentral is heading the rankings for the best telephone systems for hotels, we acknowledge that different businesses have different objectives. To shop around for quotes, fill in our quick and free quote comparison tool which will help you find the supplier that works for you.

What are the top 6 hotel phone system providers?

These are the providers we recommend based on our research. Use our comparison tool to find the best service for your business.

  1. RingCentral – Best all-round phone system for hotels
  2. Vonage – Best for small and medium hotels
  3. Ooma – Best value
  4. 8×8 – Best for scaling and large hotel businesses
  5. GoToConnect – Best for cheapest international calls

The Best Hotel Phone System Providers

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Ooma

Best For

All-round phone system for hotels

Best For

Small and medium hotel businesses

Best For

Value for hotels

Best For

Scaling and large hotel businesses

Best For

Cheapest international calls

Price

$20 per user, per month – $35 per user, per month

Price

$19.99 – $39.99 per user, per month

Price

$19.95 – $29.95 per user, per month

Price

Custom

Price

$27 – $32 per user, per month

Key Features

Voicemail to text

High-definition (HD) voice

Multi-level auto attendant

Visual voicemail and voicemail to email

Key Features

Onboarding support

Call queue

Ring groups

Call recording

Call monitoring

Analytics

Web conferencing

Key Features

Virtual receptionist

Ring groups

Music on hold

One toll-free number

Key Features

Onboarding support

Call queue

Ring groups

Analytics

Customizable call routing

Call recording

Key Features
  • Call barge*
  • Call whisper*
  • Call recording*
  • Analytics*
  • CRM, Helpdesk, web conferencing integrations
Integrations
  • 90+ CRM platforms*
  • Helpdesk*
  • Analytics*
  • External live chat*
Integrations
  • CRM*
  • Helpdesk*
  • Internal live chat
  • Email
  • Workspace
Integrations
  • CRM*
  • Helpdesk*
  • Web Conferencing*
  • Analytics*
Integrations
  • CRM*
  • Helpdesk*
  • Web conferencing*
  • External and internal live chat*
  • Email*
  •  

Integrations
  • CRM
  • Helpdesk
  • Web conferencing
  • Internal live chat
  • API
  • Email
  • SSO
Try RingCentral Try Vonage Try Ooma Try 8x8 Get free quotes
Vonage logo
Try Vonage today

With affordable prices and great features, Vonage is the best VoIP provider for small and medium hotel businesses!

What is a hotel phone system?

A hotel phone system is what manages a hotel's internal and external telephony communications. Typically used to connect guests and the front desk, and for calls between hotel staff, employees can identify which room or guest is calling thanks to personalized caller IDs, ideal for providing quick and personalized service. Hotel phone systems usually cost between $20 to $30 per month, per user for VoIP communications.

RingCentral: Best all-round phone system for hotels

RingCentral logo
RingCentral
4.7
Pricing $19.99-49.99
Quick overview

With nearly 20 years in the cloud services sector, RingCentral has crafted itself a trusted reputation. As an indisputable veteran in the hotel phone system business, chosen by over 400,000 businesses, it was positioned as a leader in the 2021 Gartner Magic Quadrant for UcaaS and won Best in Communications in the API World 2021 Awards.

You might be persuaded to host RingCentral in your hotel due to its friendlier prices and lush menu of shiny, customizable features. What makes it stride ahead in the VoIP leagues is its stellar customer support features. It also integrates with Tiger TMS, offering a comprehensive set of communication management features, including call ticket logging and add/remove guest names.

Our in-depth, comparative research shows RingCentral is dependable and will provide the necessary support as you make your VoIP transition, which is why we awarded it a stellar 5/5 in this category.

We think RingCentral is a great choice due to its friendlier prices and a lush menu of shiny features like customizable greetings, virtual receptionist, call forwarding, and company hours. It also offers generous customer support through live chat and 24/7 live support, making it a great choice for hotels that are making the VoIP transition and want to perfect their customer service game.

Read full RingCentral review

Strengths

Wide range of customizable features to enhance communications with guests

Robust customer support

Easily scalable, making it suitable for all growing hotels

Weaknesses

Key features like power dialer, predictive dialing, and custom call lists come at an extra cost

Some features require RingCentral Engage, regardless of your subscription plan

Pricing
PlanStarting price (per user, per month, billed annually)
Essentials $19.99
Standard $27.99
Premium $34.99
Ultimate $49.99

Prices accurate as of last update.

How Does RingCentral Compare To The Other Hotel Phone System Providers?

Our in-depth research has given RingCentral an overall rating of 4.7/5 for value within the hotel industry, factoring in price, integrability, features, and customer support. We awarded RingCentral an excellent 5/5 for features, striding ahead of competitors like Vonage, which was given 4.2/5. Even though a prerequisite additional purchase of RingCentral Engage is required to expand its reach, its final score earns it the pole position in the best hotel PBX systems due to its disaster-proof customer support and diverse range of features.

Did You Know?

Startups save 90% on telephony costs when using VoIP.

Vonage: Best For Small and Medium Hotel Businesses

Vonage logo
Vonage
4.2
Pricing $19.99-39.99
Quick overview

As the recipient of the 2020 Internet Telephony Product of the Year, Vonage’s VoIP product, Vonage Business Communications (VBC), is a reliable choice for small businesses because of its competitive price and handy collaboration features. These allow you to polish your operational capacity regardless of where your teammates are.

Vonage Hotels integrates with Salesforce, which has proven particularly effective since COVID-19, helping hotels transition to a single, cloud-based contact center platform.

Compared to RingCentral, VBC is more difficult to integrate with other systems. For instance, integrating VBC with systems like CRM, Helpdesk, and web conferencing comes at an additional cost across all subscription plans. Nevertheless, VBC has an unlimited user limit and inclusive inbound minutes, allowing you to reach more guests and scale up your hotel.

Read full Vonage review

Strengths

Some of the most affordable prices on the VoIP market

50+ business phone features available

Weaknesses

Some of the most valuable features for hotels are only accessible at additional costs

Security not as robust compared to others, like 8x8

Pricing
PlanStarting price (per user, per month)
Mobile $19.99
Premium $29.99
Advanced $39.99

Prices accurate as of last update.

How Does Vonage Compare To The Other Hotel Phone Systems Providers?

Based on our research, which takes into account how well Vonage performs in terms of price, integrability, features, and customer support, we’ve branded VBC with a 4.2/5. This makes it the second most trusted PBX system for hotels. Relative to RingCentral, its prices are more accessible if you want to access the full spectrum of features it’s equipped with.

Vonage logo
Discover Vonage Today

Try the best VoIP provider for small and medium hotel businesses!

Ooma Office: Best Value For Hotels

Ooma logo
Ooma Office
4.1
Pricing $19.95-49.99
Quick overview

Offering one of the cheapest price points of all the providers we look at here, it’s pretty obvious why we think Ooma is the best VoIP provider for value for hotels. Although it is quite limited in terms of external connections –we gave it 2.8/5 in this category–, it’s a good option if you’re simply not in a position to invest a bunch of cash in a VoIP system.

However, what we do like about Ooma is its wide range of communication features, which you will definitely want as a hotel. Ooma also integrates with hotel-specific software like OnQ for Hilton, WynGuest, and RoomKey, all designed to make your business run more smoothly.

With features like virtual receptionist, ring groups, and voicemail, Ooma is a great choice if you want to get good value for your money. 

Learn more about Ooma with our Ooma review.

Strengths

Roster of features specifically tailored toward small businesses that work remotely or from the office

Not tied to a contract – can use the system for as long as needed and can be easily canceled on demand

Competitive pricing that won’t break the bank

Weaknesses

Only comes with 35+ features, less than others on this list

Scores 1/5 for security in our research

Very limited choice of external connections

Pricing
PriceStarting price (per user, per month, billed montly)
Ooma Office $19.95
Ooma Office Pro $24.95
Ooma Office Pro Plus $29.95

Prices accurate as of last update.

How Does Ooma Compare To Other VoIP Providers For Small Businesses?

As the provider with one of the cheapest subscription plans for small businesses, Ooma comfortably scores a 5/5 for pricing in our research, placing it on the same league as 8×8, Nextiva, Nuacom, and Google Voice. However, keep in mind that the low upfront cost does come with a few setbacks. Our research has given Ooma a 2/5 for external connections because it simply doesn’t offer a great range of software to sync with,. So, if this is a make or break for you, you’d be better off choosing RingCentral Premium, which scored 4.3/5 in the same category. Ooma also isn’t great for security, only scoring 1/5. Want a safety guarantee? 8×8 X2 and Google Voice are better alternatives, both of which score a stellar 5/5 in this category.

Do you have a hotel PBX system?

8×8: Best For Scaling And Large Hotel Businesses

8x8 logo
8x8
4.5
Pricing $15-140
Quick overview

Chosen by over two million business users and awarded a 5/5 in the 2021 CRN Partner Program guide, 8x8’s VoIP solution X Series is characterized by its powerful scalability and suitability for large hotels. You’re spoilt for choice when it comes to choosing which subscription model to adopt as there are six available models. Therefore, you get to pick and choose which mix of features fit your hotel best.

There are no hotel-specific integrations available for 8x8, but you can integrate your system with CRM software, such as Copper and Bullhorn, that can help you manage the needs of your customers more efficiently.

Powering workflows with AI in every interaction, 8x8 has a rich menu of customizable management features, including call forwarding and a call-flow designer, as well as call recording and transcripts. All of this gives you ample autonomy in how you decide to take calls, and gives you the necessary agility to keep guests satisfied.

Read full 8x8 review

Strengths

Boasts some of the most generous customer service in the VoIP-verse

Lush video conferencing features

Unlimited inbound and outbound minutes to 48 countries

Weaknesses

Niftiest features are only available at the most exclusive subscription levels

If you want to give 8x8 a free go, you can only do so at the more limited subscription model (Express)

Pricing
PlanStarting price (per user, per month, billed annually)
Express $15
X2 $24
X4 $44
X6 $85
X7 $110
X8 $140

Prices accurate as of last update.

How Does 8×8 Compare To The Other Hotel Phone System Providers?

Awarded a 3.9/5 by our independent researchers, who’ve put 8×8’s price, integrability, features, and customer support to the test, we believe 8×8’s X Series stands out due to its flexibility of choice. Whether your hotel business needs a robust, comprehensive system, or one that gives you only the essentials, 8×8 can provide. Having said that, 8×8 is definitely on the pricier end of the spectrum, ranking significantly below RingCentral and Vonage in this category. But know that you do get a lot of functionality in return for the higher cost.

GoToConnect: Best For Cheapest International Calls

GoTo logo
GoToConnect
3.7
Pricing $24-39
Quick overview

Empowering hotel businesses to be more productive, through a simplified contact center workflow, is GoToConnect. They are optimized for smoother interactions and are a safe option if you’re looking to reach out to, and maintain, an international clientele. As a recipient of the 2022 Top Rated Awards in UCaaS, VoIP and Video conferencing, GoToConnect is well known for its rich inbound and outbound communication features, which are widely available at all three of GoToConnect’s subscription plans.

Like 8x8, there aren't any hotel-specific integrations. However, you can install CRM software like Zendesk and Zoho Desk to help you communicate with staff and customers more easily.

GoToConnect has the richest offering of international calls of the providers we put to the test here, giving you access to free international calling to over 50 countries. On top of this,when compared with other providers like Ooma, GoToConnect has robust security features available across all subscription options, ensuring your hotel operation is less exposed to risk.

Strengths

Simple and intuitive call customisation, managed through a sleek and user-friendly interface

Onboarding support is available across all subscription models

Free international calling to 50+ countries and unlimited domestic inbound and outbound minutes

Weaknesses

The most sought-after features for customer support, like live chat and 24/7 availability, are unavailable

Analytics and workspace integrations are not offered

Video meetings can only show up to 25 HD video feeds

Pricing
PlanStarting price (per user, per month)
Basic $24
Standard $29
Premium $39

Prices accurate as of last update.

How Does GoToConnect Compare To The Other Hotel Phone System Providers?

Known for its accessible communication features and its intuitive system, our researchers have given GoToConnect a 3.7/5. Although it lags behind other providers, like RingCentral, for customer support, the features you can access are relative to the price you pay at each subscription level.

What hotel phone system hardware do I need?

All you need is an internet connection and phone handsets for your lobby desk, conference phones, and handsets for the hotel rooms. You can also now use softphone apps that enable you to manage your hotel from a smartphone anywhere in your hotel. VoIP solutions allow you to sync platforms through unified communications, offering all the traditional PBX system features without clunky hardware.

How Did We Compare Hotel Phone System Providers?

Our team of independent researchers conducted an in-depth dive into 11 of the best phone system suppliers on the market. That research focused on the most relevant criteria for hotels, including:

External connections – how easily the system integrates with existing comms
Features – what the phone system can actually do
Security – internal security options and security of the vendor
Customer support – the customer support options
Scalability – the platform’s longevity
Customer score – aggregate of customer reviews on sites like G2 and Trustpilot

Prioritizing all the possible features that hotels might need from a VoIP provider, we’ve narrowed these down to the top five providers for hotels, characterized by their integrability, compatibility with different software, and features for optimizing interactions with guests.

Regardless of which choice you make to satiate the needs of your hotel, our research-backed recommendations will match you with the top players in the VoIP market.

Verdict

Whether you’re making the transition to VoIP or looking to upgrade your current hotel PBX system, there’s no scarcity of reliable suppliers capable of answering your needs. Although our research and analysis crowns RingCentral as the best all-around option for hotels, close contenders like 8×8 and Vonage prove to be strong alternatives. RingCentral is equipped to help you sustainably grow your hotel because it's packed with a diverse catalog of features that will bolster your capacity to optimize and perfect your interactions with guests.

However, if what you’re after is more flexibility, and the ability to pick and choose the features you want, 8×8 is the way to go. With a menu of six subscription models, you can adapt this VoIP solution to cover all the specific needs of your hotel, helping you establish and scale up the foundations of your growing business. If your hotel runs on a smaller scale, Vonage will prove a worthy ally. This is thanks to its friendlier prices and collaborative features that will have your team working on the same page.

Whether you’re feeling ready to make a choice, or you’d still like to ask more questions to suppliers, you can try our quick quote comparison tool to be linked to your new hotel phone system. Simply answer a few questions about your hotel’s needs, and we’ll match you up with the VoIP providers you should know about. They’ll then be in touch with free, tailored, no-obligation quotes and answers to your questions.

FAQs

How do I choose the right phone system for my hotel?
You need to think about the number of calls you expect to make and how much your hotel plans to grow. You also need to consider which type of hotel phone you need, whether it's just guest room phones, or hotel reception phones and other hotel phones. You also need to choose a hotel phone system that suits the needs of your customers – will your guests want wake-up calls, front desk connection and international dialling? It's important your chosen system has the right features for your specific hotel.
What are the features to look out for when choosing a hotel phone system?
The most important hotel phone system features include the ability to set up menu choices using the telephone keypad, crystal-clear sound for making accurate bookings over the phone, automated messages for when lines are busy, and the ability to put customers on hold while you check reservations or transfer the call.
Is a hotel phone system more expensive than a regular phone system?
Hotel phone systems can be more expensive than regular systems because they come with extra, hotel-specific features like virtual receptionists, call queueing and call transcripts. However, VoIP systems are still more affordable and scalable than regular phone systems for businesses across all industries.
Why is a hotel phone system different from a regular phone system?
A hotel phone system comes with hotel-specific features like virtual receptionists, call queueing, call recording, hotel-specific integrations, and better scalability options that make it easy for your hotel to add more phones for guests and staff. Other than that, hotel phone systems and regular phone systems work in a similar way.
What VoIP features will a hotel business benefit from?
VoIP equips hotels with a wide range of customizable features, like automated call forwarding, automated voice response, virtual receptionist, and unified communications. The best automated phone systems enhance the guest experience and make managing and decoding the success of your operations a lot easier.
What’s the difference between hosted and self-hosted VoIP?
Self-hosted VoIP systems are hosted on an on-site server that belongs to your business. In simpler terms, you have complete control over how your phone system operates, albeit at a higher cost than a hosted VoIP.

Hosted VoIP means your phone system is plugged into an external server that belongs to your supplier. Unlike self-hosted, this VoIP solution requires scant maintenance and your supplier will be responsible for any system upgrades or maintenance.

What type of phones do hotels use?
As landlines are increasingly abandoned, hotels more commonly use IP-PBX phone systems.
What is a hotel PBX?
Short for Private Branch Exchange, PBX phones are responsible for diverting calls to the correct hotel extension number, ensuring that all guests are connected to the correct service.
Why is having a hotel PBX phone system so important?
A PBX phone system can make you more agile and flexible when it comes to interacting with your guests. As a feature-rich service, PBX phone systems enable the customer journey, and your business processes, to be more efficient by allowing you to set up a virtual receptionist, extensions, call forwarding, and call waiting.
Written by:
Fernanda is a Mexican-born Expert Market writer, specialising in providing in-depth insights about business software to help businesses of all shapes and sizes thrive. From VoIP systems to project management software, she’s passionate about helping businesses find the tools and methods that will help give them an edge over their competitors. Fernanda has ample journalistic experience, having written for a multitude of online magazines about topics ranging from Latin American politics to cryptocurrency.
Reviewed by:
James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.