Typically, field service software is one umbrella product that covers the needs of all field service organizations. But that doesn’t mean all field service software products offer exactly the same thing feature-wise. Let’s have a look at some of the different types of field service software out there.
Dispatch software is often considered a feature of field service software. However, it can also be considered a product of its own accord. This software is particularly handy for businesses that want to focus on job scheduling and allocation, and not necessarily the other features that come with the entire field service software package.
The best dispatch software provider
HouseCall Pro is a great option if you’re a small business looking to invest in dispatch software. Its basic package isn’t particularly expensive, yet it comes with a huge range of dispatch features. That doesn’t mean it doesn’t have a good amount of upgrade options, though – CRM integration, employee time tracking, and GPS tracking
are all there if you need it.
Pool Service Software
Pool service technicians are constantly dealing with chemicals, but how do they know how much of any chemical to put into a pool? Thankfully, pool service software offers all the features of regular field service software, plus the functionality you need to keep up to date with chemical measurements and usage details.
Best pool service provider
RazorSync has been designed to meet the specific needs of the pool service industry. Sophisticated dispatch functionality allows you to update job schedules in real time, ensuring technicians are delegated to appointments efficiently. The software will even send appointment notifications to customers to let them know their technician is on their way.
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Field service software with fleet management
Fleet management and field service software go hand in hand. Think about how useful it would be to have a map that displays each vehicle’s location in real time – you’d be able to re-allocate jobs to technicians that are closest to the job destination, as and when they are needed. But you’d also have access to heaps of vehicle data, meaning you can keep track of things like vehicle maintenance and usage – helping you to cut costs further.
The best field service software with fleet management
Verizon Connect offers a complete field service software solution that includes fleet management features. This combined solution is a powerful tool for any business looking to cut back on unnecessary spending, and reap the rewards of increased job scheduling efficiency.
Open API Field Service Software
With many field service software solutions offering an API (application programming interface), it’s easy to integrate your field service software into different business systems. This means your field service software could merge with CRM (customer relationship management) systems, phone system software, and accounting software.
This kind of integration allows data to be shared between all of your business software. Enter customer details into your field service software when you’re out in the field, and all that data is shared with your CRM system. This allows you to effortlessly keep track of where that customer is in your sales funnel.
The best API field service software
If you’re looking to integrate a field service software platform into an existing system, Syncroteam’s robust API will certainly do the job. And with scheduling and dispatch, GPS tracking, and time tracking just a small sample of its features, you certainly won’t be lacking.
Customizable Field Service Software
Why not opt to invest in customizable field service management software? Your tech team can play with and add to the interface, allowing them to make a system that’s completely bespoke to your business’ needs. Just bear in mind that customizable field service software can work out more expensive than purchasing ready-made software with an API.
The best customizable field service software
Jobber is one of the few field service software options that allows you to create customizable fields and templates. This means you can mold the software to your needs, rather than make do with a system that doesn’t quite work with the way you do things.