Top 7 Field Service Mobile Apps 2022

Based on our independent research, the best field service mobile app you can download is HouseCall Pro. Scoring an impressive 4.6/5 in our research, it stands out because it’s highly customizable, easy to use, and user-friendly. It gives a stellar performance when it comes to schedule and dispatch and invoicing, and earns a 5/5 in these categories because of its genuinely useful features.

Choosing a field service software provider is trickier than it sounds. It all comes down to your individual priorities and the way your operation is set up. For instance, do you want a field service software app that provides an intuitive user experience? Or would you prefer one that offers sophisticated dispatching? How about putting great customer service at the center of your choice?

We understand if these questions sound slightly dizzying. To save you the headache, we have carried out our own research into the different field service software suppliers, and picked out the best apps based on the range of features it offers, user experience, and customer support.

However, if you’d rather fast forward to finding your next field service mobile app, you can also use our quick and free quote comparison tool. Simply provide us with a few details about your business and we’ll put you in touch with the suppliers that can meet your needs.

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HouseCall Pro

Salesforce Service Cloud

Verizon Connect

Workwave

4.7
4.0
4.3
3.7
3.9
4.5
2.9
Price

$49 – tailored

Price

$50 – 300

Price

$39-239 per month

Price

From $45 per month

Price

Starting $374 per month

Price

Contact sales

Price

From $98 per user, per month

Key Features
  • Highly customizable
  • Easy to use
  • Solid range of scheduling and dispatch features
Key Features
  • App for iOS and Android
  • Offline capability
  • Great range of schedule and dispatch features
Key Features

User-friendly interface

Excellent range of schedule and dispatch features

Strong set of invoice features

Key Features
  • Customer notifications
  • Setting up recurring jobs
  • Assigning jobs to more than one person
Key Features
  • Rich features for online booking customer features
  • Good customer support options
  • All information stored on the cloud
Key Features
  • Automated and batch invoicing
  • Invoice reminders
  • Great range of schedule and dispatch features
Key Features
  • Solid customer support features
  • Suitable for small and medium sized businesses

 

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1. HouseCall Pro

Best overall field service application

HouseCall Pro
4.6
Pricing $49 - tailored, monthly
Quick overview

Scoring an impressive overall 4.6/5 in our research, HouseCall Pro is our favorite field service software because it’s highly customizable, robust, and easy to use. It does particularly well when it comes to scheduling and dispatch, and this is because you can tailor customer notifications; set weekly, monthly, and yearly recurring jobs; and assign more than one person to a job. Features like these will make adopting HouseCall Pro into your software infrastructure a painless process.

HouseCall Pro is also great for online customer booking, letting you book via a website and Google. Thanks to this, it earns a 4/5 in our research for online customer bookings – the highest score we awarded in this category!

Although HouseCall Pro shines through for many reasons, it does have its own Achilles' Heel. It doesn’t have an offline functionality for field technicians and it lacks 24/7 customer support. If you’re looking for strong customer support field service software, we’d recommend considering Verizon Connect. It scores a perfect 5/5 for customer support in our research and an overall 4.2/5.

Strengths

Easy to use

Thorough walkthroughs

Extremely customizable

Weaknesses

No offline functionality for field technicians

No 24/7 support

Pricing
PlanPrice (per month)
Basic $49
Essentials $129
Max Tailored

2. Salesforce Service Cloud

Best for Salesforce eco-system users

Salesforce Logo
Salesforce Service Cloud
4.6
Pricing $50 - 300 per month, billed anually
Quick overview

If you’re a fan of running your business and sales using Salesforce products, you’re likely to be a fan of Salesforce Service Cloud. Scoring an overall 4.6/5 and a perfect 5/5 in the mobile app category in our research, we like Salesforce because it has a mobile app for iOS and Android users, as well as an impressive 4.6/5 stars rating on the App Store (taken from 5.1k reviews on the site). It also integrates easily with other Salesforce products, melting seamlessly into your operations if you're already an avid Salesforce user.

It also has offline capability, giving you an extra layer of flexibility. Salesforce also offers a solid range of schedule and dispatch features, taking home a 5/5 in our research in this category. It comes equipped with customer notifications, the ability to set up recurring jobs, and GPS tracking. This is very useful for users with larger operations and lots of deliveries on the move.

However, the downside of Salesforce Service Cloud is that it performs poorly in the customer support arena. With a dismal 2/5 in this category in our research, it lacks email and 24/7 support, which might leave you feeling stranded if you face a route accounting software SOS. Therefore, we’d recommend looking at Verizon Connect or Vonigo for better customer support. They score 5/5 and 4/5 respectively for customer support in our research, offering email and phone support and tutorial videos. This is particularly useful for businesses that are getting started with field service software and need reliable customer support in case of an SOS.

Strengths

Integrates with rest of Salesforce Suite

Strong schedule and dispatch features

5/5 rated mobile app in our research

Weaknesses

Interface isn't too intuitive

Poor customer support

Limited online customer booking features

Pricing
PlanPrice (per user, per month, billed anually)
Contractor $50
Contractor Plus $75
Technician $150
Dispatcher $150
Bundle with Field Service Plus $200
Unlimited $300

3. Jobber

Best field service application for schedule and dispatch features

Jobber
4.3
Pricing $39 - 239 per month
Quick overview

Scoring a strong overall score of 4.3/5 in our research, we like Jobber because of its great offering of schedule and dispatch features. It scores a perfect 5/5 in this category because you can: get your hands on customer notifications (you can send push notifications to any mobile app users), set up recurring jobs, GPS tracking, add multiple people to a job, and multiple visits. It’s also strong on the mobile app front, taking home a 4/5. Both Apple and Android users can access the app on their mobiles.

Unfortunately, Jobber isn’t too great when it comes to online customer booking and customer support features. Scoring a slightly above average 3/5 for online customer booking features, you miss out on real time booking and you can only book via a website on certain plans. Great alternatives for better online customer booking features are HouseCall Pro and mHelpDesk. They both take home an impressive 4/5 for online customer booking features in our research, offering upload of images and documents, booking via Google, and more.

Strengths

User-friendly interface

Excellent range of schedule and dispatch features

Strong set of invoice features

Weaknesses

No real-time booking information

Customer support could be more generous

Pricing
PlanPrice (per month)
Core Plan $39
Connect $119
Grow $239

4. Verizon Connect

Best field service application for Verizon users

Verizon Connect Logo
Verizon Connect
4.2
Pricing From $45 per month
Quick overview

Scoring an excellent 5/5 in the schedule and dispatch category in our research, we think Verizon is a solid option if you’re looking for a good range of features in this realm. It offers the full gamut of schedule and dispatch features, including customer notifications, setting up recurring jobs, GPS tracking, and assigning jobs to more than one person. It also is pretty strong in the customer support arena, scoring a 4/5 in our research. With Verizon Connect, you’ll be able to access email and phone support and watch comprehensive tutorial videos.

The sad news is that Verizon Connect isn’t great when it comes to invoicing features. Scoring a 2/5 in our research in this category, it isn’t equipped with automated invoicing or invoice reminders. If you need a provider that is a strong performer for invoicing, we’d recommend going for HouseCall Pro or Workwave instead. They both smash the schedule and dispatch category in our research, scoring a 5/5. They both offer customer notification, recurring jobs, GPS tracking, and assigning more than one person to a job which is great for users that have large and complex field service operations.

Strengths

Sleek interface

Great range of schedule and dispatch features

Strong customer support

Weaknesses

Weak range of invoicing features

Offering of online customer booking features could be better

Pricing
PlanPrice (per month)
Contact Sales Starts at $45
Did You Know?

Only 48% of field service organizations use field service management solutions. Why not drive a step ahead and find your next field service management software?

5. mHelpDesk

Best field service application for ease of use

mHelpDesk logo
mHelpDesk
3.9
Pricing Starting $374 per month
Quick overview

Training your team to use a new piece of software isn’t an easy task. Thankfully, the intuitiveness of the mHelpDesk app means it won’t take long for your team to get to grips with digital scheduling and job management. Just because it’s simple to use, it doesn’t mean you need to compromise on features.

Thanks to its end-to-end job management, you’ll be able to manage your jobs, customers, and field staff from quotation through to the final invoice. On top of this, mHelpDesk is also great for schedule and dispatch features. Scoring a stellar 5/5 in this category in our research, you have access to customer notifications, setting up recurring jobs, GPS tracking, and assigning more than one person to a job. This gives you an extra layer of flexibility and functionality when organizing and keeping track of your operation.

However, mHelpDesk falls behind the rest when it comes to customer support and invoicing features. Only reaching an above average 3/5 in both categories in our research, you miss out on key features like 24/7 support, email support, and batch invoicing. We’d recommend looking at Workwave and HouseCall Pro for better invoicing and customer support features. They both take home a 4/5 for customer support features and a perfect 5/5 for invoicing features.

Strengths

Rich in features, particularly on the online customer booking front

Good customer support options

All information stored on the cloud

Weaknesses

Pricier than other options on this list

Invoicing features are not as generous as others

Pricing
PlanPrice (per month)
Up to 10 users $374
Additional users $35 per user

6. Workwave

Best field service application for invoicing 

Workwave
3.8
Pricing Contact Sales
Quick overview

Scoring a perfect 5/5 for invoicing in our research, Workwave is the poster child for invoicing features in the field service 'software-verse'. It comes equipped with everything you might want on the invoicing front: automated and batch invoicing, invoice reminders, invoice tracking, invoice templates, and payment on mobile. This gives you tons of flexibility when it comes to tracking and receiving payment, boosting Workwave’s scalability.

In addition to invoicing, Workwave is also great for schedule and dispatch features, a category in which it also scores a stellar 5/5. You’ll get access to customer notifications and GPS tracking and be able to set up recurring jobs and assign jobs to more than one person.

However, Workwave puts up a weak performance in the online customer booking category, barely reaching a 2/5 in our research. You can’t book via Google and you miss out on realtime booking. If you’re looking for route accounting software that has a stronger online customer booking muscle, HouseCall Pro is your best option.

Strengths

Extensive planning and routing features

Scalable

Great for responding to change

Weaknesses

User interface isn't super user-friendly

No real-time booking available

Pricing
PlanPrice (per month)
Contact Sales Contact Sales

7. Vonigo

Best field service application for customer support

Vonigo logo
Vonigo
2.9
Pricing From $98 per user, per month
Quick overview

Regardless of which new software you adopt, it’s crucial to have access to reliable customer support to help save you unnecessary headaches. Vonigo is very much aware of this and is prepared with its reliable customer support features. Scoring a solid 4/5 in this category in our research, Vonigo comes equipped with email and phone support, live chat, and tutorial videos to help you put out field service fires.

Unfortunately, Vonigo isn’t great when it comes to the other features you need from field service software. It scores a slightly above average 3/5 for online customer booking, schedule and dispatch, and invoicing features because its offer simply isn’t that expansive as other providers. It also scores a dismal 2/5 in the mobile app category due to its poor customer rating on the App Store and Google Play (2.6 and 2.1 stars on average, respectively).

If you want field service software that has a perfect score on the mobile app front, we’d recommend Salesforce – it takes home a 5/5 as it has full functionality of the site, has a 4.6/5 customer rating on the Apple App Store, and is available to iOS and Android users. This is great for users who are fans of managing their operations from user-friendly apps on their mobile phones.

Strengths

Solid customer support features

Suitable for small and medium sized businesses

Weaknesses

Slightly pricey considering it lacks lots of important features

Low customer ratings on the App Store and Google Play

Pricing
PlanPrice (per user, per month)
Starter $98
Professional $119
Premium $139

How did we compare the best field service mobile app providers?

As you’re hunting for your next field service solution, there are three main fronts you want to be thinking about: online customer booking, schedule and dispatch, and invoicing features. This is why we compared the best seven field service mobile apps and compared them based on the following.

  • Online customer booking: upload images and documents, book via website, book via Google, realtime booking, and customer rating tool
  • Schedule and dispatch: customer notifications, set up recurring jobs, GPS tracking, and assign more than one person to a job
  • Invoicing: automated invoicing, batch invoicing, invoice reminders, invoice tracking, invoice templates, card reader available, and payment on mobile

These are the main distinctive features you will need when choosing your field service software provider. However, we’d also recommend considering whether the options you look at have a mobile app and reliable customer support.

What Is A Field Service Mobile App?

A field service software app can either accompany a field service web application or be a standalone product. It’s a downloadable application that offers all of the features and benefits of a computer program, but it can be taken anywhere because it’s downloaded onto a tablet or a mobile phone.

Having a field service mobile app is crucial because your field agents can often become the front line of your company and are expected to be the voice and face of your business. Therefore, making sure they have the latest information and updates will help keep your customers happy.

You should be able to download your field service app for free. You’ll then be expected to pay a monthly fee for the software product itself, which is worked out based on the number of users and the features you require.

What are the benefits of field service applications?

Field service apps are perfect for service technicians and businesses that require sophisticated job management. So, what are the benefits of investing in and downloading service software? Well, with this software, you’ll be able to:

  • Remotely organize field staff job schedules
  • Use the app to generate quotes and customer invoices
  • Create job reports and store progress
  • Take photos and file these onto job reports
  • Integrate with customer relationship management (CRM) software and generate customer emails
  • Keep an electronic database of customer details
Verdict

Our favorite route accounting software, based on our independent research, is HouseCall Pro. Scoring an impressive overall 4.6/5, it stands out because it’s highly customizable, easy to use, and user-friendly. However, if HouseCall Pro doesn’t suit your operations, Salesforce Service Cloud takes home the same overall score, albeit with less sophisticated online customer booking and customer support features.

Choosing the best route accounting software for you is no easy feat. That’s why we compared the top 7 based on online customer booking, schedule and dispatch, invoicing, customer support features, as well as what users think on the Apple App Store and Google Play.

However, if after reading our research-backed review you’re still feeling unsure, feel free to use our quick and free quote comparison tool. Simply provide us some information about your business and we’ll connect you with the route accounting software providers that can match your needs.

FAQs

What is a field service app?
It’s software that you can use from your phone to help manage your field service operations. It offers all the features and benefits of field service software on a computer, but it gives you an extra bit of flexibility as your field agents can access all the information they need on the go and offline.
Why should you use a field service app?
Field service apps have numerous benefits that can help streamline your operation. Some benefits include: creating job reports and storing progress, taking photos and filing them onto job reports, and keeping an electronic database of customer details.
How do you use a field service app?
Although the granular step-by-step will vary depending on the provider you choose, you’ll need to download the mobile app on your phone. Afterwards, you’ll need to configure the in-app settings so you can (for example) see automatic status changes and manage bundled service appointments. Each provider will give you specific instructions to set up the features that each one offers on the app.
Written by:

Fernanda is a Mexican-born Expert Market writer, specialising in providing in-depth insights about business software to help businesses of all shapes and sizes thrive. From VoIP systems to project management software, she’s passionate about helping businesses find the tools and methods that will help give them an edge over their competitors. Fernanda has ample journalistic experience, having written for a multitude of online magazines about topics ranging from Latin American politics to cryptocurrency.