Field Service Software for Small Business

field service software for small business

By Julia Watts | Content Manager | Updated: October 14 2019

Say goodbye to piles of paper and endless spreadsheets with the best field service software for small businesses

Field service software is an essential investment for any growing business. It’ll help you to take control of customer call outs, manage your time better, and even enable your staff to quote and invoice on the go.

But for all it’s worth, you need to make sure that you’re investing in the right field service management software for your business. Consider your priorities, and use them to choose the best field service software for you.

To help you out, the team at Expert Market has done some digging to unearth the top five field service software for small businesses. We’ve even categorized them for you, making your decision even easier.

If price is your priority, why not go full steam ahead and receive field service software quotes? Our quick quote form makes this super easy for you – just fill in a few details, and the best suppliers for your requirements will be in touch.

Alternatively, keep scrolling down to find out more about the best field service management software for small businesses.

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The Best Field Service Software for Small Businesses

According to our research, the best field service management software for small businesses comes from HouseCall Pro, mHelpDesk, Jobber, Synchroteam, and Salesforce Lightning.

HouseCall Pro

Best for low budgets

Whether you own a cleaning business, HVAC business, lawn care business, or plumbing business, HouseCall Pro will help your business work smarter.

It may be a great field service software package for those on a budget, but that doesn’t mean there’s any compromise on features. In fact, HouseCall Pro has been designed with small businesses in mind, and is consistently rated highly in terms of what it offers and its ease of use.

Quote and invoice on the job, organize employee diaries to squeeze in as many call-outs as you can each day, or even enable your customers to book their own appointments by integrating HouseCall Pro’s CRM software.


  • Available as a native app or web app
  • Free version for single operators
  • Knowledgeable customer service team

X Cons:

  • Lack of customization
  • Isn’t quite as sophisticated as more expensive field service software


Best for ease of use

The people behind mHelpDesk claim it’s the ‘easiest and most powerful field service software solution for service businesses’ – and they certainly aren’t wrong. Not only does mHelpDesk boast heaps of five star reviews, but nearly all of them commend how easy it is to onboard staff.

The software is packed full of handy features, helping you to facilitate your business processes from consultation right through to completion. Think on-the-job quotes, job management, GPS tracking, inventory tracking – the list goes on.

Granted, the software isn’t cheap – you’re looking at around $169 for the first user – but we can certainly say that you’re getting an awful lot for your money. And providing you make use of the features, you’ll see a return on investment (ROI) in no time.


  • Completely cloud-based
  • Plenty of offline features
  • Very scalable

X Cons:

  • Setup fee is expensive, but optional
  • Not as customizable as other software


Best for customization

Jobber is all about giving businesses the freedom to mold their field service software around individual needs. You have the option to design your own invoice template, and set custom fields to better organize jobs, clients and teams. Best of all, the Jobber online academy will assist you in setting all this up.

From HVAC businesses to security installation, the Jobber platform is highly versatile. Its features address every area of your business – from behind the scenes to customer-facing – so you can adopt a highly organized, well-rounded approach to your business operations.

You can purchase the field service software at a pretty decent price, too. Small businesses with up to 10 members of staff can expect to pay in the region of $129 – not bad!


  • Customizable
  • Inexpensive
  • Suitable for a huge variety of businesses

X Cons:

  • User experience not as simple as other software
  • Doesn’t integrate as well with other apps


Best for tool integration

Synchroteam is a great example of field service management software. It’s an integratable platform, meaning you can literally ‘sync’ it up with your business’s other online platforms. .

Thanks to the application programming interface (API), you can integrate your customer relationship management system (CRM), your website, Quickbooks, and even your enterprise resource planning (ERP) software.

Of course, paying Synchroteam’s engineers to properly integrate your platforms may prove costly – certainly a downside to choosing this particular supplier. But with customers reporting the dramatic differences the software has made to their operations, we’d say the investment is completely worth it.


  • Can be integrated with other online platforms
  • Heaps of built-in functionality
  • Relatively easy to use

X Cons:

  • More complex to set up
  • App occasionally has some teething issues

Salesforce Lightning

Best for customer support

Salesforce is one of the biggest names in the CRM industry, and has now extended its software creation talents to the field service software industry.

From tools that enable your staff to carry out their day to day, to tools that help you to organize and schedule appointments and deliveries, Salesforce Lightspeed doesn’t miss a thing.

And don’t forget, by integrating Salesforce Lightspeed with the Salesforce CRM, you’ll have a 360 degree bird’s eye view of everything going on in your business. Yes, this particular setup may cost you $200 a month, but the insights will do wonders for your ROI.


  • Complete business insight
  • Great customer service
  • Easy to use platform

X Cons:

  • Not as many features as other field service software platforms
  • Not as customizable

What Should I Do Next?

Although many field service management suppliers provide pricing on their website, they don’t factor in any additional costing that may come with the setup of the software.

The easiest way to gain a true idea of how much field service software will cost your business is to receive quotes directly from the suppliers. You can do this by simply filling in our form with a few details. Then, the best field service software suppliers for your requirements will be in touch.


Does free field service software exist for small businesses?

In short, yes it does. There are a number of suppliers that offer free field service software apps, but you know the saying – when something seems too good to be true, it usually is. You’ll find the features that make field service software worthwhile are missing, and you’ll probably have to pay a significant amount to unlock these features in the future.

If you’re unsure whether field service management software is right for your business, you can always request a free trial from a top supplier. With some suppliers offering up to two weeks to explore their software, you’ll certainly know by the end if spending the money is worth it.

Is there suitable field service software for start-up businesses?

Of course there is! A number of the suppliers listed above offer cheap field service software solutions for businesses operating with just one or two members of staff. You’ll be given all the tools necessary to grow your business, and because field service software is scalable, your investment will grow with you, too.

What’s the difference between web-based field service software and field service software apps?

Both web-based field service software and field service software apps operate on the cloud. Although web-based field service software is hosted on your browser, it’s still optimized for use on mobile and tablet screens.

The only real difference is that an app will provide you with better offline capabilities. That means you don’t always have to rely on an internet connection to update jobs and calendars, since everything will sync back up once an internet connection is established.

Julia Watts Content Manager

Specializing in the complex realms of telephone systems, business energy, vehicle tracking, asset tracking, and fuel cards, Julia writes content that cuts through the noise to help you find the right solutions and technologies for your business. Having spent five years working across the dynamic world of entrepreneurship, she loves helping exciting ventures – big or small – to flourish.

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