The 7 Best VoIP Providers in the US 2022

Best VoIP phone systems
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Find out who supplies the best VoIP phone system for your business


Based on our in-depth research, the best VoIP provider currently in the market is 8×8. Scoring a 4.7/5 overall, we think it's a great all-round solution because of its top notch security measures, customer support channels, and excellent scalability. Although it's more expensive relative to the other providers we look at on this page, we think it's definitely a worthy investment.

All of the suppliers that we've placed in our list of the best business VoIP phone systems are great for those looking to prioritize a specific need. It could be that you require a package tailored to small businesses, or maybe you'd prefer a supplier that's experienced in handling the installation of large enterprise VoIP phone systems.

In this article, we've provided you with the our pick of the top seven business VoIP phone systems. Alternatively, if you're short on time, you can use our quick and free quote-finding tool. In exchange for a few details about your business, we'll connect you with the providers that can tick off the right boxes in your VoIP wishlist.

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8×8

RingCentral

Vonage

Zoom Phone

GoToConnect

Ooma Enterprise Call Center

Nextiva

Expert Rating
4.6
Expert Rating
4.7
Expert Rating
4.5
Expert Rating
4.5
Expert Rating
3.2
Expert Rating
3.8
Expert Rating
4.3
Price

$15-140

Price

$19.99 – $49.99 per user, per month

Price

$19.99-39.99

Price

$10-20 per user, per month

Price

$24 – $39 per user, per month

Price

$49.99

Price

$21.95 – $36.95 per user, per month

Domestic Calls

Unlimited

Domestic Calls

1000 inclusive inbound minutes 2000 outbound minutes per user

Domestic Calls

Unlimited to domestic landlines

Domestic Calls

Unlimited inclusive inbound and outbound minutes

Domestic Calls

Unlimited

Domestic Calls

Unlimited

Domestic Calls

Unlimited

International Calls

Unlimited to 14 countries

International Calls

N/A

International Calls

N/A

International Calls

N/A

International Calls

Free international calling to 50+ countries

International Calls

N/A

International Calls

N/A

Key Features
  • Onboarding support
  • Call queue
  • Ring groups
  • Analytics
  • Customisable call routing
  • Call recording
Key Features

Voicemail to text

High-definition (HD) voice

Multi-level auto attendant

Visual voicemail and voicemail to email

Key Features
  • Onboarding support
  • Call queue
  • Ring groups
  • Call recording
  • Call monitoring
  • Analytics
  • Web conferencing*
Key Features
  • Impressive offer of inbound communication features
  • Competitive price point
  • Lots of management features
Key Features
  • Call barge*
  • Call whisper*
  • Call recording*
  • Analytics*
  • CRM, Helpdesk, web conferencing integrations
Key Features
  • Call recording
  • Customizable SLAs
  • Customizable call routing
  • Call-flow designer
  • Analytics
Key Features

Unlimited calling within the US and CA

Free local and toll-free number

Voicemail to email notifications

Auto attendant

Busy lamp field

Hold music

The Best Business VoIP Phone Systems

According to our detailed research, the following suppliers offer the best VoIP phone systems available in the US in 2022:

  1. 8×8
  2. RingCentral
  3. Vonage
  4. Zoom Phone
  5. GoToConnect
  6. Ooma Enterprise
  7. Nextiva
Compare free quotes from the best business VoIP phone systems
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1. 8×8

Best All-Round VoIP Provider in the US

8x8
4.7
Pricing $15 - 140
Quick overview

Our detailed research has shown that, overall, 8x8 is the best VoIP provider for US businesses. It scored incredibly well in a number of our research categories, including features, security, customer support, and scalability, and scored 4.7/5 overall – our highest rating.

In particular, we love the breadth of features available on 8x8’s plans. As you’ll see in our key features analysis below, from the X2 plan upwards, 8x8 boasts all the features we know to be most important for productive comms with customers and clients – from unlimited minutes and local numbers to ring groups, call queues, and CRM integrations. It is also compatible with a range of plug-in-and-play desk phones.

8x8’s security features also impressed us, earning the provider a score of 5/5 in this category. With multiple compliance certifications, multi-factor authentication, password rules, and TLS/SRTP encryption, 8x8 does a lot to ensure your company’s calls and data are kept under lock and key.

Finally, as a result of our research, we can tell you that 8x8 offers a really good level of customer support (it also scored 5/5 here) – something any provider must do before we could reasonably call it the best! 8x8 has a user forum and a knowledge base to peruse, and a 24/7 live chat function and phone line for those out-of-hours issues. Email support is also available for your less time-sensitive queries.

 

Strengths

8x8 Express is one of the cheapest business VoIP phone systems we've come across

You'll get a three-month subscription to Wix included, so you can get your website up and running

Weaknesses

8x8 Express is designed for more mobile workers, and so isn't intended to be used with desk phones

Pricing
PlanPrice (per user, per month)
Express $15
X2 $24
X4 $44
X6 $85
X7 $110
X8 $140

2. RingCentral

Best VoIP Provider For Customer Service Teams

RingCentral
4.7
Pricing $19.99 - 49.99
Quick overview

Scoring 4.5/5 overall in our research, RingCentral is a close second to 8x8. However, it’s less of a solid all-rounder and more of an excellent option for customer service teams specifically.

Customer service teams have to deal with a lot of incoming calls. RingCentral boasts a great range of features to help make light work of this, including a virtual receptionist, local toll-free numbers, and customizable greetings and hold music on all of its plans. Upgrading to a Premium or Ultimate plan will also enable you to set up ring groups and call queues, to organise your callers even more smoothly. RingCentral also comes with external video calling and SMS features, giving your customers more ways to get in contact with your team.

Of course, training is hugely important in the world of customer service - your team’s phone manner has to be great, after all. RingCentral comes with features that can help with this, including call transcripts, call recording, call monitoring, call whisper, and call barge. Be wary, though, that RingCentral’s cheapest packages don’t offer all of these, so you’ll have to pay a little more for the full breadth of training and monitoring tools.

Finally, it’s worth knowing that RingCentral comes with ready-made integrations with helpdesk, workspace, email, conferencing, and messaging platforms to help unify your comms and easily hold customer data. Once again, though, most of this is only available on RingCentral’s Premium and Ultimate plans.

Strengths

Enables you to communicate with customers in the ways they prefer

Comes with excellent features for optimizing your workforce

Weaknesses

RingCentral Contact Center is an add-on you'll need to pay more for (but that's true of most call center systems)

Prices aren't shared publicly, so we don't know how much you can expect to pay

Pricing
PlanPrice (per user, per month)
Essentials $19.99
Standard $27.99
Premium $34.99
Ultimate $49.99
Did You Know?

Around 82% of firms have recorded cost savings after moving to cloud communication

3. Vonage Business Communications

Best VoIP Provider For Small Businesses

Vonage logo
Vonage
4.5
Pricing $19.99 39.99
Quick overview

Vonage is our top choice for small businesses for a number of reasons. Firstly, it offers excellent value for money (in these stakes, it was beaten only by GoToConnect, our top pick for startups), with plenty of features, including unified communications tools such as video conferencing and team messaging, available even on Vonage’s cheapest plans. Unlimited domestic minutes only kick in on the Professional and Ultimate plans but, as you’ll see, these packages are still very affordably priced. 

We know small businesses are often looking for pathways to grow, so it’s great that Vonage did very well in our scalability comparison, scoring 4.5/5 on this front. The ring group, call queue, and call routing features on Vonage’s more advanced plans will help your team handle growing volumes of calls, while call recording, monitoring, and analytics will help you train new staff and ensure the quality of your business’s comms is top notch. There’s also the fact that Vonage allows an unlimited number of users on all of its plans, so you won’t be forced to pay for an upgrade once your team hits a particular size.

Small businesses should also feel reassured by the decent level of support Vonage offers to its users, including a user forum, a knowledge base, and live chat, email, and phone support (though you should be aware that these lines aren’t open 24/7). Vonage’s 99.999% uptime guarantee means it’s unlikely your all-important income will be unexpectedly impacted by downtime.

Strengths

Vonage's plans are all pretty affordable

You'll get access to the Vonage App Center, from which you can integrate a variety of tools

Weaknesses

The cheapest plan doesn't enable you to use desk phones (but that may not matter if you're remote)

Some key call features, including ring groups and call recording, are only available on the most expensive plan

Pricing
PlanPrice (per user, per month)
Mobile $19.99
Premium $29.99
Advanced $39.99

4. Zoom Phone

Best For Affordability

Zoom logo
Zoom Phone
4.5
Pricing $10 - 20
Quick overview

Scoring a perfect 5/5 for price in our research, Zoom Phone is a feature-rich and affordable solution. With plans that cost $10, $15, and $20 per user per month, it’s a solid choice if you’re looking for a functional VoIP system that won’t stretch out your wallet. The good news is that despite its low cost, it doesn’t compromise on features. Scoring a 4/5 for features in our research, you can use any inbound communication and conversation feature. It outcompetes others like Ooma and Nextiva that have a more restricted menu of features.

However, Zoom isn’t great for security. Scoring a 2/5 in this category in our research, Zoom misses out on multi-factor authentication, password rules, and user-permissions. Therefore, we'd recommend looking at GoToConnect, RingCentral, or 8x8 if you're keen to keep your unified communications operation safe from unwelcome attention.

Strengths

Impressive offer of inbound communication features

Lots of management features on offer, making it a scalable solution

Competitive price point

Weaknesses

Poor range of security features

Email, phoneline, and live chat support all come at an additional cost

Pricing
PlanPrice (per user, per month)
Metered $10
Unlimited $15
Select $20

5. GoToConnect

Best VoIP Provider For Startups

GoTo logo
GoToConnect
4.3
Pricing $24 - 39
Quick overview

GoTo’s phone system, GoToConnect, is our favourite VoIP system for startups. When you’re starting a business, you have to make sure you’re getting as much as you can for as little money as possible. During our research, GoToConnect was our top scorer in the category of value for money, earning 4.5/5 – so it’s a good bet if you’re looking to secure helpful features like unlimited domestic minutes and multiple communications channels (such as phone, video chat, and messaging) for a relatively small price tag.

As your startup accrues a customer base, you’ll need a VoIP system that can help you communicate with potential customers and clients as professionally as possible. With GoToConnect, you can set up a virtual receptionist, customizable on-hold music, recorded greetings, and voicemail capability to give callers a polished experience when they get in touch. You can also set up local numbers, so customers don’t have to pay to phone you. Better still for budget-conscious new businesses, these features are all available on GoToConnect’s cheapest package.

Of course, it’s likely that you won’t stay at startup size forever. Fortunately, GoToConnect’s unlimited user limit and available call management features mean it’s a scalable system – it earned a scalability score of 4.4/5 in our analysis.

Strengths

Boasts over 100 business VoIP phone system features

Free domestic calls, plus free calls to over 50 countries

Super intuitive call flow editor makes call route customization simple

Weaknesses

Its cheapest package is more expensive than most systems' cheapest packages

Pricing
PlanPrice (per user, per month)
Basic $24
Standard $29
Premium $39
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6. Ooma Enterprise

Best VoIP Phone System For Enterprise Businesses

ooma logo
Ooma Enterprise
4.3
Pricing $19.95 - 49.99
Quick overview

Scoring an overall 4.3/5 and a solid 4.1/5 for features, Ooma Enterprise is one of the most affordable business VoIP phone system packages for large companies that we’ve come across. It includes video meetings and softphone apps for all your employees, and can be customized to meet the varying needs of your different teams. Ooma Enterprise can be integrated with a variety of productivity tools (like G Suite) and CRM platforms, so you can keep all your important activity in one place, while features for call centers become available with the Ooma Enterprise Call Center Plan. Ooma can also supply you with dedicated desk phones, conference phones, and fax machines.

The significant downside to Ooma is that its security offering isn’t great. Scoring a 1/5 for security in our research, Ooma misses out on multi-factor authentication, password rules, and user permissions. If security is at the top of your list, we’d recommend turning to 8x8 or RingCentral.

Strengths

Ooma charges for its most advanced package (Ooma Enterprise) what many other systems charge for their basic or middling packages

Comes with an excellent range of call features to boost your team's efficiency and mobility

Weaknesses

Ooma doesn't state how many participants can take part in each video call, so we can't advise on whether your teams will be limited

Pricing
Enterprise Standard $19.99
Enterprise Enhanced $27.99
Enterprise Call Center $49.99

7. Nextiva

Best VoIP Phone System For Flexible Set Up

nextiva
Nextiva
4.3
Pricing $23.95 - 37.95
Quick overview

Nextiva is pretty flexible when it comes to set up as it boasts its own first-party hardware and is compatible with third-party desktop phones like Cisco, Yealink, and Polycom. This is particularly useful if you have a preference for having a desktop phone as part of your VoIP system. Although others, like Ooma, also offer first-party desktop phones, Nextiva strides ahead because it has a wider range of third-party desktop compatible phones.

With a 99.999% uptime guarantee, 24/7 Live Support, live chat, and onboarding support, we like Nextiva because of its expansive customer support – our researchers also gave it an excellent 4.5/5. So you can be confident in knowing that if you crash into trouble when using your VoIP system, Nextiva’s customer service will be there to help. However, when it comes to security, Nextiva doesn't perform too well. Scoring an all-right 3/5 in this category in our research, you miss out on multi-factor authentication and password rules. You're better off turning towards 8x8, GoToConnect, or RingCentral if you want to have more peace of mind.

Strengths

Competitive price point

Fantastic customer support

Weaknesses

Very limited offering of external connections

Not many management features on offer, which doesn't help scalability

Missing multi-factor authentication and password rules, limits its security

Pricing
PlanPrice (per user, per month)
Essential $23.95
Professional $27.95
Enterprise $37.95
Did You Know?

Businesses can save 90% of their funds allocated for communication on international calls using VoIP services

Compare free quotes from the best business VoIP phone systems
Do you already have a VoIP phone system?
Simply answer a few questions about your business – it only takes a minute

The Benefits of a VoIP Phone System

So, why invest in a VoIP phone system for your business? There are plenty of reasons to do so, but these are the most impactful:

Cheaper Calls

Because VoIP systems make and take phone calls over the internet, those calls end up costing a lot less than those made over traditional phone lines. In fact, most VoIP system suppliers include free unlimited calls within the US and Canada as part of their price plans, so you won't have to pay extra for them.

Some – but not all – VoIP suppliers also let you make international calls for free. If yours doesn't, don't worry – international calls made over the internet are still cheaper than those made in the traditional way.

Flexibility and Mobility

Cloud-based VoIP systems can be accessed from anywhere, on any device (cell phone, tablet, laptop, or desktop) that has an internet connection and the system app installed. So, whether your staff are based in the office, working from their own homes, or travelling, they'll be able to make and take business calls, and access the UC features your system includes, like video chat and instant messaging.

Easier Scalability

With a VoIP phone system, you won't need to pay for additional phone lines or hardware as your team grows. All you need to do is add more users to your VoIP system, and have them download the system app onto their devices. That said, you can use IP desk phones rather than cell phones if you prefer – just contact your VoIP system supplier and they'll provide what you need.

Better Sound Quality

You've probably heard that the sound quality on VoIP calls is pretty bad. After all, when VoIP first started to be adopted on a large scale, that was very much the case. But now, advancements in the technology – for example, IP phones being fitted with noise-cancelling microphones – mean that VoIP call quality is usually fantastic.

As long as you have a reliable internet connection with plenty of bandwidth, you can expect your VoIP calls to be crystal clear. In fact, you can usually count on them sounding even better than calls made via the traditional phone network.

Sophisticated Features

As we've explored in our list of the best business VoIP phone systems, these solutions come with a variety of features designed to make your working life more streamlined, and give your customers and clients a friendly and professional experience when they call your business, no matter how big or small it is.

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How Did We Find The Best Business VoIP Phone Systems?

Our team of independent researchers have conducted an in-depth dive into the most used and best-rated business VoIP system suppliers on the market. Prioritizing all the possible features that businesses might need from a VoIP phone system, we’ve narrowed it down to the top seven providers that shine through because of their features, external connections, and customer support.

We’ve also aggregated customer reviews from platforms like Trustpilot and Capterra to assure you that our knowledge is not only robust on paper, but also in practice. Regardless of which choice you make to meet the demands of your business, our research-backed recommendations will match you with the top players in the VoIP market.

Verdict

Offering a dazzlingly comprehensive range of features alongside top notch security measures and customer support channels, as well as excellent scalability, our research has revealed that 8×8 is the best VoIP provider in the UK. RingCentral comes in close second, and is our top pick for customer service teams. Both of these providers score an overall 4.7/5 in our research – the highest score we gave out.

But if you're still looking for help in choosing the best VoIP provider for your team – we know, all these choices can be overwhelming – our free quote-finding tool can help. Simply tell us a little about your business, and we'll match you up with the best VoIP providers for you. They'll then be in touch with tailored, no-obligation quotes. It's a quick and easy way to compare the right options for you.

FAQs

What is hosted VoIP?
With hosted VoIP, the infrastructure is based ‘in the cloud’ rather than on your premises. A service provider owns, manages and maintains the infrastructure in a secure data centre. You pay a monthly fee to use the service. Most businesses find hosted VoIP to be the best option as it’s so easy and low-maintenance.

VoIP Benefits

Which VoIP provider has the cheapest plan?
Currently, the cheapest VoIP subscription you can get your hands on is Zoom Phone's Metered plan. For only $10 per user, per month, you can have a functional unified communications system up and running!
Is VoIP cheaper than landline?
Absolutely! VoIP phones are cheaper because they don't require the maintenance costs that landlines are burdened with. Therefore, if you're looking to get more value from your communications budget, we'd strongly recommend transitioning to VoIP.
Is VoIP good for small businesses?
Definitely! VoIP allows your small business to sync all your unified communication channels under one roof, which helps you cut down on costs and logistical headaches. The right VoIP system will also be highly scalable, which is a massive plus for growing small businesses who are wary of outgrowing their software and hardware.
What are the disadvantages of VoIP?
Although VoIP is a really functional software to have as part of your operation, it does come with some downsides. You need to have a stable and reliable internet connection for it to work, and VoIP doesn't give you location tracking for emergency calls. However, these are small risks to run when you think about all the benefits you get with a cloud communications system.
Written by:
Aimee profile image
Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.