10 Best Office Phones: Make the Right Call in 2020

best office phone system software

By Aimee Bradshaw | Writer and researcher | Updated: 1 June 2020

Looking to find the best phone for your office? Welcome to Expert Market's business phone directory…


During the COVID-19 pandemic, staying in touch with your colleagues and customers is more important than ever. Fortunately, plenty of phone systems can provide streamlined remote communications – with virtual switchboards, softphone capabilities, video conferencing features, and more.

We’re here to safely and remotely help you find the right phone system for your business’ current needs. Just answer a few quick questions about your company, and we’ll match you up with the best phone system providers for your unique requirements. They’ll then be in touch with information and no-obligation quotes, all tailored to you. It’s the quickest, easiest way to compare your options, and it’s completely free.


These days, business phone systems are vital for achieving efficiency in the workplace. They offer a range of handy features like video calling, HD audio, CRM (customer relationship management) software integration, and compatibility with VoIP (Voice over Internet Protocol). And with 65% of people preferring to use phones to contact a business, these devices are here to stay.

However, it can be difficult to choose one given that they come in all shapes and sizes.

But hold the phone…

We've conducted research on more phones than you could shake a stick at, and found the 10 best office phones for US businesses – ranging from the top picks for call centers and conference calls, to the best options for home workers and small business owners.

In a hurry? Not to worry. We’ve plucked three options from the list for you to compare, including our top choice, our favourite premium option, and our favourite value office phone. 

Top Choice

Best Premium Product

Best Value

Cisco 7841

Alcatel-Lucent 8068s BT

Grandstream GXP 1630

cisco-7841 best office phonealcatel lucent 8078s best premium office phonegrandstream gxp 1630 best value office phone

You can also cut to the chase and compare quotes from leading phone suppliers using our quick, easy, and free web form. How does it work? You’ll answer some simple questions about your requirements, we’ll match you up with the trusted phone supplier partners that can best cater to your needs, and then you’ll hear from them directly with tailored, no-obligation quotes. 

For the rest of you, you can skip to the Next Steps section or the FAQs for further info, or keep on reading for our full list of the best office phones. 

Ready to start? Okay, let’s dial you in…


1. Cisco 7841: Best Overall Office Phone

Ticking all the business phone boxes, the Cisco 7841 is an affordable and reliable companion for any desk, suitable for organizations with wide-ranging needs.

It offers wideband audio (high-definition sound), high-resolution displays, a built-in speakerphone, and dedicated short cut fixed keys, enabling you to seamlessly switch to speakerphone, the directory, messaging, and other functions.

In short, this phone provides quality and cost-effectiveness in equal measure.

Key Features

VoIP compatible
HD audio
Color screen
Number of phone lines4
Warranty15 months
Average price per handset$220

2. Polycom VVX 300: Best for Call Centers

Ready to start dialling right out the box, the Polycom VVS 300 takes plug-and-play readiness to the next level.

This six-line handset is suitable for handling a low to moderate number of calls, offering some great features – including HD voice quality, POE (power over ethernet) capability, and an intuitive user interface.

Read our Polycom Review for a more detailed insight into this phone system.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

6

Warranty

12-36 months

Average price per handset

$144


3. Cisco SPA514G: Best for Small Businesses

Frill seekers be warned: this office phone ticks all the basic boxes but nothing more, making it the best phone for small businesses and startups on today’s list.

However, like all Cisco phones, this model does deliver excellent voice quality and connectivity.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

12 months

Average price per handset

$139

Think big for your small business – find the perfect phone system for your small business today. compare free quotes

4. Grandstream GXP 1630: Best Value

Keep your company’s conversations flowing with the Grandstream GXP 1630, a compact and affordable option for small and medium sized businesses.

While it can only support three lines, the GXP 1630 offers HD audio, a high-quality speakerphone, and a customizable screen for under $90. On our list, it’s beaten only by the Snom 710 IPi in terms of price.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

3

Warranty

12 months

Average price per handset

$88


5. Polycom IP 5000: Best for Conference Calls

Suitable for meeting rooms with up to six participants, the IP 5000 comes with the patented Polycom Acoustic Clarity technology, which makes conference calls feel like face-to-face chats.

On top of that, this office phone comes with a 360-degree microphone with voice detection – a feature that can adjust the microphone’s sensitivity to ensure anyone within the room can talk normally and be heard from up to two metres away.

Key Features (for a Conference Phone)

VoIP compatible

HD audio

Mic range

7 feet

Call participants

6

Warranty

12 months

Average price per handset

$241


Just five phones to go! Already seen one you like? That’s great – the next step is where the magic happens. 

As you know, the easiest way to find the perfect phone for your business is by comparing free quotes. That’s why we’ve partnered with the most trusted phone system suppliers from across the country – to help you find the right system, with the right features, at the right price. 

To get started, all you have to do is check a few boxes on our free webform, and we’ll match you up with the suppliers that best suit your unique needs, and they’ll then be in touch directly with no-obligation quotes that are tailored to your business.


6. Samsung i3105: Best for Video Calls

In true Samsung style, the i3105 is incredibly easy to use, while also offering a range of useful features like call logging, text messages, and video calling. With such a well-respected brand you’re also guaranteed smooth audio quality, ideal for video calls via Skype or Google Hangouts.

This phone also comes with 100 programmable soft keys (virtual buttons on your display), which let you quickly access things like speed dialling and call forwarding.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

15 months

Average price per handset

$155


7. RCA Unison 6.0: Best for Call Quality

Have your team working in perfect unison with the intuitive and high-quality RCA 6.0 office phone.

Yes – it boasts unbelievable sound quality, but it combines that with convenience. It’s simple to set up, and you can connect up to ten cordless handsets to the RCA’s base station.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

24 months

Average price per handset

$104


“E.T. find phone…” will you find your next office phone today? I'd like free quotes

8. Avaya 9641GS: Best for Cubicle Workers

Along with its high-quality sound, this phone comes with an easy-to-use touchscreen that provides quick access to your company’s web apps, calendars and other productivity tools.

With low power consumption, advanced functionality, and high bandwidth (meaning the phone system can support plenty of crystal-clear calls), this model could make your call center life a whole lot easier.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

5

Warranty

36 months

Average price per handset

$322

The right phone should be at the call center of your business, find yours today… Get me free quotes

9. Alcatel-Lucent 8078s BT: Best Premium Product

Though it's a mouthful to say, this phone is definitely not a handful to use. With its ergonomic display screen, you can adjust the touchscreen to suit your posture – which can really help with those long calls – while the attached alphabetical keyboard comes with call-by-name functions. It also comes with 72 programmable soft keys to help you personalize your everyday calling experience.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

1

Warranty

12 months

Average price per handset

$416


10. Snom 710 IPi: Best for Home Offices

Turn your home office into a Snom office with the 710 model: our top pick for the smaller, quieter working environments.

It’s practically ready to go straight out of the box, and it offers five totally programmable soft keys. It can support up to four accounts, and up to four simultaneous calls. And, of course, it offers high-quality audio at an affordable price.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

12-36 months

Average price per handset

$50


Next Steps

There we have it – we’ve shown you ten of the best names in the office phonebook. With this list of contacts, you should now have the information you need to start the search for your next office phone.

You'll also want to find a phone system supplier that makes it easy for you to add phones quickly, and that won’t charge the earth for it. 

Before we hang up on this article, let’s talk more about how we can help you. Our service is quick, easy, and totally free to use, and we’ve partnered with the most trustworthy phone system suppliers.

All you have to do is share some quick details about the unique needs of your business, and we’ll match your business with the phone supplier that best suits your requirements, and you’ll then receive bespoke, no-obligation quotes.


FAQs

What features should I look for in an office phone?

With so many options out there, choosing the right phone system can feel overwhelming – so it really helps to have a list of must-haves to look out for. When it comes to office phones, our advice is to make sure you get:

  • An auto-attendant. This is an automated system that directs callers to the right member of staff or team, based on their reason for calling your company. Some also keep callers on hold and play personalized messages to keep them engaged until someone can pick up.
  • Speed dial. The ability to contact particular extensions, partners, and clients with the touch of a button just makes things so much smoother!
  • Conference calling. A phone system that lets multiple people jump on the same call opens up a whole new world of remote meetings and cross-team collaboration. (If long distance meetings are a mainstay for your team, check out our list of the best conference phones!)
  • Voicemail. If a customer can't get hold of you for any reason, giving them the option to leave a message shows that you still want to hear from them. Plus, you'll miss fewer leads! Some phone systems can even automatically forward a recording or transcript of each voicemail to your email inbox, so nothing slips through the cracks.
  • A good LCD display screen. When your phone rings, being able to check caller ID at a glance before picking up means you're better prepared for the call. Plus, handy system alerts and missed call/voicemail notifications are more difficult to miss on a quality screen.

Does VoIP work with all office phones?

Generally speaking, yes it does, because VoIP is a feature of all digital phone systems. What’s more, you can also buy VoIP software to use on your computer, smartphone, or tablet, where you can set up extra features like call forwarding, and access your call data.

What other phone system costs are there?

Aside from the handset, you’ll also need to budget for the initial installation costs, the line rental (paying to use the internet in order make calls via VoIP), and the expansion of your business – in other words, save some extra cash for when your phone requirements expand.

Do I need a hands-free phone?

Mobile working has become an essential part of modern office life, enabling you to easily jot down notes, passionately gesticulate, or sell stock on the stroll. Thankfully, nearly all digital phones today allow for hands-free or voice activation.

This doesn't have to be the end – why not compare free quotes from trusted phone system suppliers? Sure - i'd like a quote
Aimee profile image
Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.

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