10 Best Office Phones: Make the Right Call

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The best office phone for businesses is the Cisco 7841. In second place, the premium Alcatel-Lucent 8068s BT, the affordable Grandstream GXP 1630, and more.

With hybrid working increasingly prevalent, now is a better time than ever to optimize your phone systems to stay connected. We've conducted extensive research into the market, and found the 10 best office phones for US businesses – including top picks for call centers, conference calls, home workers, small business owners, and more. We've also collected all the prices in one place so you have better foresight of how to distribute your money as business expenses become tighter because of rising inflation.

In a hurry? Find the supplier that best suits your team's needs and get a free quote, it only takes a few minutes.

Top 10 Office Phones

These are the providers we recommend based on our research. Use our comparison tool to find the best service for your business.

  1. Cisco IP 7841 – Best overall
  2. Poly VVX 301/311 – Best for call centers
  3. Cisco SPA514G – Best for small businesses
  4. Grandstream GXP1630 – Best value
  5. Poly SoundStation IP 5000 – Best for conference calls
  6. Samsung SMT-I3105 – Best for video calls
  7. RCA Unison U1100 – Best for call quality
  8. Avaya 9641GS – Best for cubicle workers
  9. Alcatel-Lucent 8078s BT – Best premium product
  10. Snom D785 – Best for home office use

It's becoming more and more popular to use cell phones as professional business phones. Doing so helps employees be more mobile and suits hybrid work models. Cell phones are also great for multi-tasking as they include apps, live messaging, photo features etc. There is now a wide range of dedicated business cell phone plans out there to suit the changing workforce.

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Cisco 7841

Alcatel-Lucent 8068s BT

Grandstream GXP 1630

Price

$199

Price

$410

Price

$95

Key Features
  • Excellent voice quality
  • Wireless capability
  • Wideband audio
Key Features
  • VoIP compatible
  • HD Audio
  • Color screen
  • 12-month warranty
Key Features
  • Excellent sound quality
  • Programmable soft keys
  • Compact size
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1. Cisco IP 7841 – Best Overall Office Phone

Ticking all the business phone boxes, the Cisco 7841 is an affordable and reliable companion for any desk, suitable for organizations with wide-ranging needs.

It offers wideband audio (high-definition sound), high-resolution displays, a built-in speakerphone, and dedicated short cut fixed keys, enabling you to seamlessly switch to speakerphone, the directory, messaging, and other functions.

This phone is our top pick for offices because it provides quality and cost-effectiveness in equal measure, giving all the features your team should need for a very reasonable price.

Key Features

VoIP compatible
HD audio
Color screen
Number of phone lines4
Warranty15 months
Average price per handset$199

2. Poly VVX 301/311 – Best for Call Centers

Ready to start dialing right out the box, Poly's (formerly Polycom) VVX 300 takes plug-and-play readiness to the next level. This means fast-growing call centers won't need to waste time on complicated installations.

This six-line handset is suitable for handling a low to moderate number of calls, offering some great features – including HD voice quality, POE (power over ethernet) capability, and an intuitive user interface. The importance of ease of use can't be underestimated in a fast-paced call center setting. However, the downside is that it doesn't have a color screen. If you're looking for a phone that does, we'd recommend looking at Avaya. 

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

6

Warranty

12-36 months

Average price per handset

$66


3. Cisco SPA514G – Best for Small Businesses

Frill seekers be warned: this office phone ticks all the basic boxes but nothing more. That's why we've earmarked it as the best phone for small businesses and startups on today’s list; because it provides the call management features small, office-based teams need, without overwhelming them with functions and features that they don't.

Of course, like all Cisco phones, this model does deliver excellent voice quality and connectivity, so your calls with customers should be crystal clear, and shouldn't drop. After all, for a small business that's working to gain traction, giving your customers a good impression over the phone is crucial. The downside is that its warranty life cycle is relatively short. As a small business, you probably want a system that has better insurance so you don't have to invest more money later down the line in new phones. If you're looking for a longer warranty, we'd recommend looking at Poly VVX.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

12 months

Average price per handset

$119


Did You Know?

60% of companies say that phone systems and live agents are their most urgent investment priorities. Therefore, it's worth hoping on the bandwagon and making an office phone investment of your own!

4. Grandstream GXP1630 – Best Value Office Phone

The Grandstream GXP1630 is a compact and affordable option – in fact, it's the cheapest office phone in our top 10. Its low price is reflected in the fact that it can only support three lines, which means it's best suited for small to medium offices.

That said, when it comes to technical features, the GXP1630 packs a solid punch for its price tag. It offers HD audio, a high-quality speakerphone, and a customizable screen, all for under $90 apiece. That's very good value for money by our high standards.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

3

Warranty

12 months

Average price per handset

$95


5. Poly SoundStation IP 5000 – Best for Conference Calls

Suitable for office meeting rooms with up to six participants, the SoundStation IP 5000 comes with the patented Poly Acoustic Clarity technology, which makes conference calls feel like face-to-face chats.

On top of that, this office conference phone comes with a 360-degree microphone with voice detection – a function that automatically adjusts the microphone’s sensitivity to ensure anyone within the room can talk normally, and be heard from up to two meters away. This conference phone's intelligent tech makes it a reliable choice for the majority of office meeting rooms.

However, it's not the best option if you have a tight budget. For a more affordable but still highly functional option we'd recommend looking at Poly VVX.

Key Features (for a Conference Phone)

VoIP compatible

HD audio

Mic range

7 feet

Call participants

6

Warranty

12 months

Average price per handset

$199


6. Samsung SMT-I3105 – Best for Video Calls

In true Samsung style, the SMT-I3105 is incredibly easy to use, while also offering a range of useful features like call logging, text messages, and video calling. With such a well-respected brand you’re also guaranteed smooth audio quality, ideal for video calls via Skype or Google Hangouts. With many businesses now moving towards hybrid working, the ability to reliably video chat with your team across multiple locations is an important thing to get in place.

This phone also comes with 100 programmable soft keys (virtual buttons on your display), which let you quickly access things like speed dialing and call forwarding. Like other phones on this list, however, Samsung doesn't have a color screen, which make the phone feel slightly old-school. Therefore, if you're looking for something with a more modern feel, we'd recommend going for Avaya. 

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

15 months

Average price per handset

$69


7. RCA Unison U1100 – Best for Call Quality

This intuitive and high-quality RCA office phone boasts unbelievable sound quality and a full-duplex speakerphone. This means the phone calls you take and make from your office – whether they're going to customers, partners, investors, or anyone else – will always sound crystal clear, giving your business a professional image, and ensuring no information is lost.

Better yet, the RCA Unison U1100 combines this high sound quality with convenience. It’s simple to set up, and you can connect up to ten cordless handsets to the RCA’s base station, giving your team excellent mobility. It's also the second-cheapest office phone on this list.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

24 months

Average price per handset

$99.99


8. Avaya 9641GS – Best for Cubicle Workers

Along with its high-quality sound, this phone comes with an easy-to-use touchscreen that provides quick access to your business’s web apps, calendars, and other productivity tools. This makes it really easy for office cubicle workers to use independently, accessing shared company information and documents from their own desk.

With low power consumption, advanced functionality, and high bandwidth (meaning the phone system can support plenty of crystal-clear calls), this model aims to make the lives of cubicle workers much easier, meaning they can take a high volume of phone calls in one day.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

5

Warranty

36 months

Average price per handset

$75


Did You Know?

65% of people prefer to contact a business by phone call versus only 24% who prefer a web form.

9. Alcatel-Lucent 8078s BT – Best Premium Product

It may be a mouthful to say, but the Alcatel-Lucent 8078s BT is definitely not a handful to use. It certainly has a high price point at $416 apiece, but that's justified by a variety of premium features that you just wouldn't get with cheaper office phones.

For example, this office phone has an ergonomic display touchscreen that you can adjust to suit your posture – which can really help with those long calls from your office chair. Meanwhile, the attached alphabetical keyboard comes with call-by-name functions, and the phone has a whopping 72 programmable soft keys to help you personalize your everyday calling experience.

The downside is that Alcatel is on the pricier end of the spectrum. If you're on the hunt for a more affordable, yet still functional, option, we'd recommend looking at Grandstream.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

1

Warranty

12 months

Average price per handset

$410


10. Snom D785 – Best for Home Office Use

Snom's D785 desk phone – of the company's D7XX Series – should fit comfortably on any desk in your home, and comes complete with two integrated displays: a high-resolution color screen, and a second screen for dynamic contact management. In combination, these interfaces make it super easy to independently manage applications, group calls, speed dialing, and more, with 24 self-labeling one-touch keys that can be customized to make your home office working day easier.

These phones also boast HD audio quality, integrated bluetooth connectivity, and a USB port, as well as all the call features you'd expect.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

6

Warranty

36 months

Average price per handset

$169


Next Steps

There we have it – we’ve shown you ten of the best names in the office phonebook. With this list of contacts, you should now have the information you need to start the search for your next office phone.

You'll also want to find a phone system supplier that makes it easy for you to add phones quickly, and that won’t charge the earth for it.

Now you've looked at office phone models, start comparing the software systems you can use to power them, in our guide to the best business VoIP systems.

Another option to consider is a softphone app for business, which allows you to turn any device into a business-suited tool without the need to buy dedicated hardware.

Before we hang up on this article, let’s talk more about how we can help you. Our quote-finding tool is quick, easy, and totally free to use, and we’ve partnered with the most trustworthy phone system suppliers.

All you have to do is share some quick details about the unique needs of your business, and we’ll match your business with the phone supplier that best suits your requirements, and you’ll then receive bespoke, no-obligation quotes.


FAQs

What features should I look for in an office phone?
With so many options out there, choosing the right phone system can feel overwhelming – so it really helps to have a list of must-haves to look out for. When it comes to office phones, our advice is to make sure you get:

  • An auto-attendant. This is an automated system that directs callers to the right member of staff or team, based on their reason for calling your company. Some also keep callers on hold and play personalized messages to keep them engaged until someone can pick up.
  • Speed dial. The ability to contact particular extensions, partners, and clients with the touch of a button just makes things so much smoother!
  • Conference calling. A phone system that lets multiple people jump on the same call opens up a whole new world of remote meetings and cross-team collaboration. (If long distance meetings are a mainstay for your team, check out our list of the best conference phones!)
  • Voicemail. If a customer can't get hold of you for any reason, giving them the option to leave a message shows that you still want to hear from them. Plus, you'll miss fewer leads! Some phone systems can even automatically forward a recording or transcript of each voicemail to your email inbox, so nothing slips through the cracks.
  • A good LCD display screen. When your phone rings, being able to check caller ID at a glance before picking up means you're better prepared for the call. Plus, handy system alerts and missed call/voicemail notifications are more difficult to miss on a quality screen.
What other phone system costs are there?
Aside from the handset, you’ll also need to budget for the initial installation costs, the line rental (paying to use the internet in order make calls via VoIP), and the expansion of your business – in other words, save some extra cash for when your phone requirements expand.
Does VoIP work with all office phones?
Generally speaking, yes it does, because VoIP is a feature of all digital phone systems. What’s more, you can also buy VoIP software to use on your computer, smartphone, or tablet, where you can set up extra features like call forwarding, and access your call data.
Do I need a hands-free phone?
Mobile working has become an essential part of modern office life, enabling you to easily jot down notes, passionately gesticulate, or sell stock on the stroll. Thankfully, nearly all digital phones today allow for hands-free or voice activation.
Which type of phone is best for business?
Depending on the type of work you do, if you sit stationary at your desk, a traditional office phone is a great investment for its wide range of features such as a number of phone lines, directory etc. If you're more on the go or have a need for certain additional apps day to day, you might consider a business cell phone to be more suitable.
Which is the best phone for productivity?
A traditional office phone is great for productivity as it allows you to focus on the task at hand and switch off from outside influences, where a cell phone can act as a distraction in this respect. However, if your role necessitates multi-tasking or the use of other apps while making and taking calls — a business cell phone can allow you to do that with just one device.
Is the iPhone a business phone?
The iPhone can be a powerful tool for business owners and employees alike, the customizable aspect of it allows you to download any applications that may be useful while having your phone and email functions all in one place to access both in the office and on the go.
Written by:
Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web design, and photocopiers, amongst other topics.
Reviewed by:
James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.