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Best Office Phone Systems 2018 Roundup

We’ve come a long way since the single-line rotary phone.

In fact, the latest office phones carry features that were unthinkable only a decade ago. Modern handsets sport state-of-the-art call management as standard, and higher-end models offer HD audio, video calling, CRM software integration, and more.

After reviewing more than 200 suppliers, we’ve picked the best entry-level, mid-level and high end office phones for business. Here are our top picks.

Entry Level ($0 - $150)

Polycom VVX 300

Avaya 1616i

Cisco SPA514G

Snom D712

Grandstream GXP 1630


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Mid Level ($151 - $300)

Polycom SoundStation IP 5000

Yealink T46S

Samsung i3105

Cisco 7841

Mitel Aastra 6757i

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High End ($300+)

Mitel MiVoice 5360

Cisco 7975G

Avaya 9641GS

Alcatel-Lucent 8068s BT

Panasonic KX-UT670


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Many of these phone suppliers cover large areas of the country. But if you only need to make local or regional calls, there might be a better deal waiting for you with a smaller supplier.

Luckily, we’re here to help you find the very best deals. Just fill out our short webform, and we’ll crunch the numbers to find quotes from the best phone suppliers in your area.

A Word on Office Phone Costs…

Your VoIP service provider matters just as much as - if not more than - your handsets.

Our advice is to choose a VoIP service provider before you start hunting for office phones. Some VoIP providers offer special integrations with particular handsets that you won’t get with another supplier. Vonage, for example, boasts unparalleled support for Panasonic and Polycom phones, while RingCentral favours Cisco handsets.

It’s not just about handset costs though. You’ll also need to budget for the following.

Installation Costs

Most suppliers are happy to install your phones for you...for a fee. Costs vary according to the number of handsets you’re installing and the locations where you need them.

Line Rental

Just like the old public switched telephone network (PSTN), hosted VoIP is a subscription service. Unlike the PSTN, VoIP doesn’t saddle you with bad reception and outrageous outgoings at the end of every month.

VoIP suppliers normally charge based on the number of handset users in your business, or your bandwidth needs. It’s usually very easy to upgrade your subscription as your business grows, but finding the best deal for your business means shopping for quotes.

To learn more about the benefits of VoIP for business, check out our 2018 VoIP buyer’s guide.

Learn more about the best phone systems for small businesses.

Entry Level Office Phone Systems

Polycom VVX 300 VoIP Phone

Polycom VVX 300

Polycom VVX 300

The VVX 300 is Polycom’s gift to cubicle workers and call center operators. Plug and play readiness makes this powerful 6-line handset a cinch to set up, and call quality is crystal clear.

Average price: $144

Ideal for: Small and medium businesses
Overall Rating:

Why Choose the VVX Series?

The pairing of audio and video technology in this series enhances communication, collaboration, and team productivity. These office phones are perfect for the multitasking needs of busy managers and knowledge workers. You can deploy them in almost any business environment.

Other Models in the Series

  • 1500 – executive business media phone unifying voice, video and applications
  • 600 – premium phone for busy executives
  • 500 – a high-performance phone designed for Unified Communications environments
  • 400/410 – mid-range phones for office workers and call center agents
  • 300/310 – powerful entry-level phones for low to moderate call volumes

Avaya 1616i Deskphone

Avaya 1616i

Avaya 1616i Deskphone

Avaya’s flagship deskphone is for users who monitor multiple line extensions in addition to their own. Out of the box, you get 16-line support, feature keys and dual Ethernet connectivity.

Average price: $147

Ideal for: Small and medium businesses
Overall Rating:

Why Choose the Avaya 1600 Series?

For users new to IP phones, Avaya is known for familiar user interfaces with gentle learning curves. The 1600 series serves enterprise and call center users with basic functions at an affordable price.

Other Models in the Series

  • 1603 – designed for use in public spaces with three-line support
  • 1603 SW – basic desk phone with 3 line appearances
  • 1608 – basic desk phone with 8 line appearances
  • 1616 – desk phone with 16 line appearances for users who monitor their own extensions
  • 16CC – cost-effective desk phone designed for call centers

Cisco SPA514G

Cisco SPA514G

Cisco SPA514G

The 514G might be the most productivity-boosting purchase you ever make. Easy installation and secure encryption give you high-quality VoIP service at a reasonable price.

Average price: $139

Ideal for: Small and medium businesses
Overall Rating:

Why Choose the Cisco SPA500 Series?

From enterprise executives to remote workers, the SPA500 Series is versatile enough to meet the demands of most users. Cisco phones deliver the excellent voice quality, connectivity and functionality that you’d expect from an industry leader.

Other Models in the Series

  • SPA 501G/ SPA 508G – fully-featured 8-line business-class phones
  • SPA 502G/ SPA 504G – fully-featured 1 or 4-line phones for business or home office
  • SPA 509G - fully-featured 12-line business-class phone with HD voice
  • SPA 512G/SPA 514G - fully-featured 1 or 4-line business-class phones with dual Gigabit Ethernet switched ports
  • SPA 525G – top-of-the-range model featuring Cisco Mobile Link, high-resolution color screen and support for multimedia functions

Snom D712 IP Phone

Snom D712

Snom D712

An all-round elegant design makes the Snom 712 the belle of the entry level ball. With HD audio output and a bright backlit LED display, such easy-to-use devices are rare at this price point.

Average price: $132

Ideal for: Businesses of any size
Overall Rating:

Why Choose the Snom D7xx Series?

Snom is an innovative, quality-led German company. Their phones possess sleek designs and many features that are essential for knowledge workers. You’d be hard pressed to find another product line with call management capabilities that compare to theirs.

Other Models in the Series

  • D715 - fully-featured desk phone
  • D725 - elegant 12-line business phone
  • D745 - 8 LED function keys
  • D765 - 16 LED function keys
  • D785 - hi-res color display, web browser and 24 programmable functions

Grandstream GXP 1630

Grandstream GXP 1630

Grandstream GXP 1630

The GXP 1630 features programmable soft keys that will make your staff’s lives a whole lot easier. The only gripe we have about this handset is the relatively limited line functionality (three lines).

Average price: $88

Ideal for: Small businesses
Overall Rating:

Why Choose the Grandstream GXP 16xx Series?

These next-generation IP phones give small and medium businesses access to superior sound quality and rich telephony features in a compact, affordable package.

Other Models in the Series

  • 1628 – feature-rich 2-line phone with one SIP account
  • 1625 - feature-rich 2-line phone with two SIP accounts

Mid Level Office Phone Systems

Polycom SoundStation IP 5000

Polycom SoundStation IP 5000

Polycom SoundStation IP 5000

Polycom’s SoundStation IP Series is the king of conference phones. The IP 5000 is the perfect model for small conference rooms with up to six participants. The sound quality is so sweet that phone calls are as natural as talking face to face.

Average price: $241

Ideal for: Businesses of all sizes
Overall Rating:

Why Choose the Polycom SoundStation Series?

Polycom’s SoundStation range consists of a superb set of conference VoIP solutions. There’s a great buy here for every budget, from startups to multinational conglomerates.

Other Models in the Series

  • SoundStation IP 7000 – executive conference phone with 20 ft microphone pickup
  • SoundStation IP 6000 – 12 ft microphone pickup

Yealink T46S VoIP Phones

Yealink T46S

Yealink T46S

Although Yealink can’t actually give you an extra set of hands, the T46S phone supports hands-free headset use. Combine that with an intuitive key layout, and this is a great companion for multitasking managers.

Average price: $210

Ideal for: Businesses of all sizes
Overall Rating:

Why Choose the Yealink T4 Series?

Businesses looking for rich call management features can’t go wrong with Yealink phones. T4 handsets range from basic desk phones to highly programmable touchscreen models - there’s a solution here for every office.

Other Models in the Series

  • SIP-T49G – top of the range model with TFT color display and HD technology
  • SIP-T48S – rich voice communications and large graphical display
  • SIP-T46S – feature-rich SIP phone with wide range of functions
  • SIP-T48G – advanced IP phone with IP-PBX functionality
  • SIP-T46G – cost-effective IP phones for small or large offices
  • SIP-T42G – entry-level phones with advanced features, HD voice and large display

Samsung i3105 Phone

Samsung i3105

Samsung i3105

A popular choice for common areas such as hotel lobbies, this mid-range phone is incredibly easy to use. It’s equipped with several useful features, including short messaging, video calling, phonebook and a call log.

Average price: $155

Ideal for: Small and medium businesses
Overall Rating:

Why Choose the Samsung iSeries?

Samsung phones are known for their smooth audio quality. The SMT-iSeries sports programmable feature keys and a polished interface. Samsung's most advanced handsets even connect with mobile devices to let you make and receive calls on the fly.

Other Models in the Series

  • SMT-i3105 – suitable for low-volume users and open areas
  • SMT-i5210 – with backlit monochrome display suitable for office staff
  • SMT-i5343 – top of the range executive phone with mobile connectivity

Cisco 7841

Cisco 7841

Cisco 7841

The Cisco 7841 keeps you connected in any kind of business setting. With excellent voice quality, clear displays and wireless capability on selected models, it’s a versatile solution for organizations with wide-ranging needs.

Average price: $220

Ideal for: Businesses of all sizes
Overall Rating:

Why Choose the Cisco 7800 Series?

Cisco’s 7800 Series embodies convenience and user-friendliness. Sophisticated features like wideband audio, support for customizable information services and campus mobility on selected models are the cherry on the cake.

Other Models in the Series

  • 7811 - high-fidelity wideband audio and color LCD screens
  • 7821 - high-fidelity wideband audio and high-resolution grayscale display
  • 7841 - high-fidelity wideband audio and backlit color display
  • 7861 - high-fidelity wideband audio and high-resolution grayscale display

Mitel Aastra 6757i

Aastra 6757i

Mitel Aastra 6757i

The Mitel Aastra 6757i caters to the smallest business or the largest enterprise. The handset is fully programmable, and integrates with leading VoIP services. 12 soft keys and more than 30 functions will equip your customer agents with the tools to handle any situation.

Average price: $230

Ideal for: Businesses of all sizes
Overall Rating:

Why Choose the Aastra Series?

Aastra phones carry more customizable line and speed dial functions than most, making them the perfect choice for regular users of those features. They also possess an impressive array of call management features. Businesses all over the world choose Mitel for their industry-leading equipment and support.

Other Models in the Series

  • 6730i - enterprise grade VoIP phone with 3-line LCD display
  • 6731i - enterprise grade IP phone with 3-line LCD display
  • 6735i – suitable for moderate to heavy telephone users.
  • 6739i - VoIP phone with full-color high-resolution touch screen display

High End Office Phone Systems

Mitel MiVoice 5360 IP Phone

Polycom VVX 500

Mitel MiVoice 5360 IP Phone

This executive class desktop phone integrates with the Mitel 250 communications platform. It even lets you create rich multimedia applications with a built-in HTML toolkit. You’ll never want to go back to your old phone after using the HD touch screen on the 5360.

Average price: $490

Ideal for: Enterprise level use
Overall Rating:

Why Choose the Mitel MiVoice Series?

The Mitel MiVoice line is designed for enterprise executives and managers, teleworkers and contact center supervisors. These are powerful but easy-to-use executive-level phones with advanced multimedia capabilities.

Other Models in the Series

  • 5312 - 40-character white, backlit display with contrast control and auto-dimming
  • 5324 - 20-character white, backlit display with contrast control and auto-dimming
  • 5320/5320e - large backlit LED display
  • 5330e - 24 programmable feature keys
  • 5340 - color, display, productivity applications and programmable keys
  • 5360 – executive desktop phone with color display

Cisco 7975G

Cisco 7975G

Cisco 7975G

Cisco 7975G combines convenience and user-friendly operation with killer call quality and wideband audio support. A crisp color LCD display lets you view a range of information services at the press of a button.

Average price: $532

Ideal for: Businesses of all sizes
Overall Rating:

Why Choose the Cisco 7900 Series?

The Cisco 7900 Series enables feature-rich communication in the office, on campus or in hazardous environments. With excellent voice quality, clear displays and wireless capability on selected models, these phones offer a versatile solution for organizations with wide-ranging needs.

Other Models in the Series

  • 7965G – features high-fidelity wideband audio and color LCD screens
  • 7945G - features high-fidelity wideband audio and backlit color display

Avaya 9641GS

Avaya 9641GS

Avaya 9641GS

The Avaya 9641GS aims to improve collaboration in the enterprise. The phone features excellent sound and touchscreen access to web apps, calendars, and other productivity tools.

Average price: $322

Ideal for: Businesses of all sizes
Overall Rating:

Why Choose the Avaya 9600 Series?

Avaya 9600 phones are workhorses in enterprise and contact center environments. Low power consumption, advanced functionality and high bandwidth provide a powerful combination that improves performance while keeping costs low.

Other Models in the Series

  • 9601 – a SIP only device for use in desktops and public areas
  • 9608 – fully functional phone with 8 line access. Also available with contact center features
  • 9611G – includes integrated, USB interface and 3.5 inch color display Also available with contact center features
  • 9641GS – includes wideband speaker, gigabit capability and touchscreen functionality on 5 inch color display. Also available with contact center features

Alcatel-Lucent 8078s BT

Alcatel-Lucent 8078s BT

Alcatel-Lucent 8078s BT

This highly customizable handset (72 programmable soft keys) is a great choice for all kinds of businesses. Installation couldn’t be simpler, thanks to plug and play provisioning.

Average price: $416

Ideal for: Businesses of all sizes
Overall Rating:

Why Choose the Alcatel-Lucent 8000 Series?

Alcatel-Lucent phones feature full wideband audio. This, combined with their ergonomic design, makes them a breeze to use for extended periods. They have an alphabetic keyboard, which offers fast access to messaging and call-by-name functions. These innovative office phones were awarded TMC Communications Solutions Product of the Year in 2014.

Other Models in the Series

  • 8068/8068s/8068s BT - premium desk phone with full color screen
  • 8058 - premium desk phone with greyscale screen
  • 8028 - premium desk phone with black and white screen

Panasonic KX-UT670

Panasonic KX-UT670

Panasonic KX-UT670

Panasonic crams a suite of features into this handset, including a web browser, calendar, email and contacts manager. Menus couldn’t be easier to navigate on the 7-inch touch screen, making sure nothing gets in the way of your most important calls.

Average price: $480

Ideal for: Businesses of all sizes
Overall Rating:

Why Choose the Panasonic KX Series?

Panasonic KX phones span the full range, from standard office handsets to executive terminals and touch-screen Smart Desk phones. They all boast impressive feature sets and best-in-field touch screen displays.

Other Models in the Series

  • 133 - monochrome 3 line screen
  • 136 - monochrome 6 line screen and backlit display
  • 248 - graphical 4 inch screen
  • HDV130 - 7 inch colour touch screen

Next Steps to Finding Your Office Phone

Hopefully, we’ve helped narrow down your search for an office phone a little.

Believe it or not, office phone suppliers aren’t trying to bamboozle you with their seemingly endless product lines. They’re just trying to serve the wide ranging needs of a diverse bunch of businesses.

When you’re shopping around, pay attention to the build quality and the combination of features on offer. Ideally, you should be able to scale your system to add more phones or features as your needs change and your business grows.

Finally, remember to always keep your business’s goals in mind. Yes, the handsets covered here are all superb, but they’re also designed for different tasks. Do you want a conference phone that picks up sound from anywhere in the room? Or a call centre handset/headset combo that does the exact opposite? The handset you need depends on the work you want it to do.

You’ve done the hard part - now let us help you hone in on the best office phone for your business. Fill out our quick quotes comparison form and we’ll put top office phone suppliers in touch with you.