10 Best Office Phones: Make the Right Call in 2022

Looking to find the best phone for your office? Welcome to Expert Market's business phone directory…


The best business office phone overall is the Cisco 7841. But we're also fans of the premium Alcatel-Lucent 8068s BT, the affordable Grandstream GXP 1630, and more.

We've conducted extensive research into the market, and found the 10 best office phones for US businesses – including top picks for call centers, conference calls, home workers, small business owners, and more.

In a hurry? Don't worry. You can also use our free quote-finding tool to compare tailored office phone system prices from the suppliers that best suit your team's needs.

Now, before diving into our top 10, let's compare three key options:

Top Choice

Best Premium Phone

Best Value Phone

Cisco 7841

Alcatel-Lucent 8068s BT

Grandstream GXP 1630

cisco-7841 best office phonealcatel lucent 8078s best premium office phonegrandstream gxp 1630 best value office phone
Average price: $220Average price: $416Average price: $88

1. Cisco 7841

Best Overall Office Phone

Ticking all the business phone boxes, the Cisco 7841 is an affordable and reliable companion for any desk, suitable for organizations with wide-ranging needs.

It offers wideband audio (high-definition sound), high-resolution displays, a built-in speakerphone, and dedicated short cut fixed keys, enabling you to seamlessly switch to speakerphone, the directory, messaging, and other functions.

This phone is our top pick for offices because it provides quality and cost-effectiveness in equal measure, giving all the features your team should need for a very reasonable price.

Key Features

VoIP compatible
HD audio
Color screen
Number of phone lines4
Warranty15 months
Average price per handset$220

2. Poly VVX 301/311

Best for Call Centers

Ready to start dialing right out the box, Poly's (formerly Polycom) VVX 300 takes plug-and-play readiness to the next level. This means fast-growing call centers won't need to waste time on complicated installations.

This six-line handset is suitable for handling a low to moderate number of calls, offering some great features – including HD voice quality, POE (power over ethernet) capability, and an intuitive user interface. The importance of ease of use can't be underestimated in a fast-paced call center setting.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

6

Warranty

12-36 months

Average price per handset

$144


3. Cisco SPA514G

Best for Small Businesses

Frill seekers be warned: this office phone ticks all the basic boxes but nothing more. That's why we've earmarked it as the best phone for small businesses and startups on today’s list; because it provides the call management features small, office-based teams need, without overwhelming them with functions and features that they don't.

Of course, like all Cisco phones, this model does deliver excellent voice quality and connectivity, so your calls with customers should be crystal clear, and shouldn't drop. After all, for a small business that's working to gain traction, giving your customers a good impression over the phone is crucial.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

12 months

Average price per handset

$139


4. Grandstream GXP1630

Best Value Office Phone

The Grandstream GXP1630 is a compact and affordable option – in fact, it's the cheapest office phone in our top 10. Its low price is reflected in the fact that it can only support three lines, which means it's best suited for small to medium offices.

That said, when it comes to technical features, the GXP1630 packs a solid punch for its price tag. It offers HD audio, a high-quality speakerphone, and a customizable screen, all for under $90 apiece. That's very good value for money by our high standards.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

3

Warranty

12 months

Average price per handset

$88


5. Poly SoundStation IP 5000

Best for Conference Calls

Suitable for office meeting rooms with up to six participants, the SoundStation IP 5000 comes with the patented Poly Acoustic Clarity technology, which makes conference calls feel like face-to-face chats.

On top of that, this office conference phone comes with a 360-degree microphone with voice detection – a function that automatically adjusts the microphone’s sensitivity to ensure anyone within the room can talk normally, and be heard from up to two meters away. This conference phone's intelligent tech makes it a reliable choice for the majority of office meeting rooms.

Key Features (for a Conference Phone)

VoIP compatible

HD audio

Mic range

7 feet

Call participants

6

Warranty

12 months

Average price per handset

$241


6. Samsung SMT-I3105

Best for Video Calls

In true Samsung style, the SMT-I3105 is incredibly easy to use, while also offering a range of useful features like call logging, text messages, and video calling. With such a well-respected brand you’re also guaranteed smooth audio quality, ideal for video calls via Skype or Google Hangouts. With many businesses now moving towards hybrid working, the ability to reliably video chat with your team across multiple locations is an important thing to get in place.

This phone also comes with 100 programmable soft keys (virtual buttons on your display), which let you quickly access things like speed dialing and call forwarding.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

15 months

Average price per handset

$155


7. RCA Unison U1100

Best for Call Quality

This intuitive and high-quality RCA office phone boasts unbelievable sound quality and a full-duplex speakerphone. This means the phone calls you take and make from your office – whether they're going to customers, partners, investors, or anyone else – will always sound crystal clear, giving your business a professional image, and ensuring no information is lost.

Better yet, the RCA Unison U1100 combines this high sound quality with convenience. It’s simple to set up, and you can connect up to ten cordless handsets to the RCA’s base station, giving your team excellent mobility. It's also the second-cheapest office phone on this list.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

4

Warranty

24 months

Average price per handset

$99.99


8. Avaya 9641GS

Best for Cubicle Workers

Along with its high-quality sound, this phone comes with an easy-to-use touchscreen that provides quick access to your business’s web apps, calendars, and other productivity tools. This makes it really easy for office cubicle workers to use independently, accessing shared company information and documents from their own desk.

With low power consumption, advanced functionality, and high bandwidth (meaning the phone system can support plenty of crystal-clear calls), this model aims to make the lives of cubicle workers much easier, meaning they can take a high volume of phone calls in one day.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

5

Warranty

36 months

Average price per handset

$322


9. Alcatel-Lucent 8078s BT

Best Premium Product

It may be a mouthful to say, but the Alcatel-Lucent 8078s BT is definitely not a handful to use. It certainly has a high price point at $416 apiece, but that's justified by a variety of premium features that you just wouldn't get with cheaper office phones.

For example, this office phone has an ergonomic display touchscreen that you can adjust to suit your posture – which can really help with those long calls from your office chair. Meanwhile, the attached alphabetical keyboard comes with call-by-name functions, and the phone has a whopping 72 programmable soft keys to help you personalize your everyday calling experience.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

1

Warranty

12 months

Average price per handset

$416


10. Snom D785

Best for Home Office Use

Snom's D785 desk phone – of the company's D7XX Series – should fit comfortably on any desk in your home, and comes complete with two integrated displays: a high-resolution color screen, and a second screen for dynamic contact management. In combination, these interfaces make it super easy to independently manage applications, group calls, speed dialing, and more, with 24 self-labeling one-touch keys that can be customized to make your home office working day easier.

These phones also boast HD audio quality, integrated bluetooth connectivity, and a USB port, as well as all the call features you'd expect.

Key Features

VoIP compatible

HD audio

Color screen

Number of phone lines

6

Warranty

36 months

Average price per handset

$160


Next Steps

There we have it – we’ve shown you ten of the best names in the office phonebook. With this list of contacts, you should now have the information you need to start the search for your next office phone.

You'll also want to find a phone system supplier that makes it easy for you to add phones quickly, and that won’t charge the earth for it.

Now you've looked at office phone models, start comparing the software systems you can use to power them, in our guide to the best business VoIP systems.

Before we hang up on this article, let’s talk more about how we can help you. Our quote-finding tool is quick, easy, and totally free to use, and we’ve partnered with the most trustworthy phone system suppliers.

All you have to do is share some quick details about the unique needs of your business, and we’ll match your business with the phone supplier that best suits your requirements, and you’ll then receive bespoke, no-obligation quotes.


FAQs

What features should I look for in an office phone?

With so many options out there, choosing the right phone system can feel overwhelming – so it really helps to have a list of must-haves to look out for. When it comes to office phones, our advice is to make sure you get:

  • An auto-attendant. This is an automated system that directs callers to the right member of staff or team, based on their reason for calling your company. Some also keep callers on hold and play personalized messages to keep them engaged until someone can pick up.
  • Speed dial. The ability to contact particular extensions, partners, and clients with the touch of a button just makes things so much smoother!
  • Conference calling. A phone system that lets multiple people jump on the same call opens up a whole new world of remote meetings and cross-team collaboration. (If long distance meetings are a mainstay for your team, check out our list of the best conference phones!)
  • Voicemail. If a customer can't get hold of you for any reason, giving them the option to leave a message shows that you still want to hear from them. Plus, you'll miss fewer leads! Some phone systems can even automatically forward a recording or transcript of each voicemail to your email inbox, so nothing slips through the cracks.
  • A good LCD display screen. When your phone rings, being able to check caller ID at a glance before picking up means you're better prepared for the call. Plus, handy system alerts and missed call/voicemail notifications are more difficult to miss on a quality screen.

Does VoIP work with all office phones?

Generally speaking, yes it does, because VoIP is a feature of all digital phone systems. What’s more, you can also buy VoIP software to use on your computer, smartphone, or tablet, where you can set up extra features like call forwarding, and access your call data.

What other phone system costs are there?

Aside from the handset, you’ll also need to budget for the initial installation costs, the line rental (paying to use the internet in order make calls via VoIP), and the expansion of your business – in other words, save some extra cash for when your phone requirements expand.

Do I need a hands-free phone?

Mobile working has become an essential part of modern office life, enabling you to easily jot down notes, passionately gesticulate, or sell stock on the stroll. Thankfully, nearly all digital phones today allow for hands-free or voice activation.

This doesn't have to be the end – why not compare free quotes from trusted phone system suppliers?

Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web design, and photocopiers, amongst other topics.