CRM Case Studies
Leviev Extraordinary Diamonds
Leviev, a premium diamond retailer, prides itself on exceptional customer service. The relationship with the customer is just as important to them as the quality of their diamonds.
With only a handful of boutique locations spread across the globe, Leviev wanted a way to stay connected with its traveling clientele.
Using Salesforce’s CRM, the company was able to track customers’ personal info, as well as purchase and travel habits.
In addition to following up on birthdays and anniversaries, Leviev knew if a client, for example, traveled to the south of France during the summer.
In turn, this helped its international sales force plan the kind of relationship-building activities essential to building a business. The company targeted its clientele at the right time and place, and improved relationships as well as sales.
JetHub provides a charter service offering private flights to more than 7,000 airports around the world. The company specializes in connecting their clients with their preferred private jet of choice, whenever possible.
As a result, maintaining good customer relationships is key.
However, JetHub’s previous CRM was outdated and lacking in some necessary features. Sales agents’ contact lists weren’t secure, allowing anyone to access and disrupt the system.
Additionally, the company needed a much more streamlined customer data center, as its employees all worked remotely around the country.
The solution? Zoho’s cloud-based CRM system. JetHub was now able to follow up with leads from its website by forwarding them to its sales team.
In addition, the company set up important tasks and alerts to give its customers exceptional and personalized customer service.