The 6 Best CRM Systems for Recruitment Agencies

Candidates waiting to interview (featured image)

By Rob Binns | Senior Writer | Published: 27 October 2020

Hiring is tiring – so let a CRM system lighten the load. Browse our top CRM picks for recruitment agencies below, and compare tailored quotes from leading suppliers


Recruitment agency CRM provider Best for Lowest price (per user, per month) Highest price (per user, per month) Free trial?
Recruit CRM Data reporting and analytics $69 $125 Yes (length not specified)
Recruiterflow Automation and candidate sourcing $69 $99 14 days
Manatal Agencies on a tight budget $15 $35 14 days
monday.com 24/7 customer support $7.80 $15.80 14 days
HubSpot Targeting new candidates $0 $420+ Free version
Zoho Recruit Innovative features $22.50 $67.50 15 days

For an industry that’s supposed to be about getting people into work, recruitment sure does come with a lot of paperwork.

Touching base with clients. Sourcing and vetting candidates. Arranging interviews, collecting feedback, sending invoices… the list goes on. Worse still, having the wrong software – or relying on spreadsheets, notebooks, or plain old memory to get the admin done – can double your workload, and lead to a lot of late nights.

That is, unless you have a CRM (customer relationship management) system.

Recruitment agency CRM software is not only easy to use, but easy on your wallet, too. Better still, the right system will streamline your recruitment flow, and help automate the time-consuming processes of attracting and engaging the best candidates (and, of course, getting them hired).

So which companies are offering the best CRM for recruitment agencies? Our research indicates that the country’s top providers are Recruit CRM, Recruiterflow, Manatal, monday.com, HubSpot, and Zoho Recruit.

Jump into the list to the left to skip to a specific provider, or read on to find out which CRM software is right for your recruitment agency.

Candidates waiting for a job interview at a recruitment agency

Oh, and if you’re strapped for time, you can go ahead and skip straight to the best bit – receiving tailored, no-obligation CRM quotes for your recruitment agency.

To get started, simply provide us with a few details about your agency’s specific requirements. It takes around half a minute to do, and we’ll ask about the size of your team, the specific features you’ll need, and what contact management software (if any) you’re currently using to manage clients, candidates, and companies.

When that’s done, we'll match you with the recruitment agency CRM suppliers that we feel are a good fit for your requirements. All you have to do is make a cup of joe, and keep your phone handy – you’ll be getting a call with CRM quotes, all created with your recruitment agency’s specific requirements in mind.

Hit one of the buttons below to start our free, quote-finding questionnaire.

Compare Quotes from Leading Recruitment Agency CRM Software Suppliers and Save
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1. Does your recruitment agency already use CRM software? YES NO

Recruit CRM

Best for data reporting and analytics

Suitable for recruitment agencies of all sizes

Growing your recruitment agency isn’t always about securing more lucrative roles, or widening your client base. Often, it’s simply about understanding what’s not working, and what is – and doing more of the latter. Recruit CRM helps you do just that, with a series of live analytics dashboards designed to help you make better, more data-driven recruitment decisions. You can track the performance of individual team members with ease, and measure how you’ve been delivering against KPIs. You can also do a deep dive into the effort to revenue ratios for each of your clients, and get a simple, colorful visualization of how your candidates stack up (pictured below).

Recruit CRM reporting dashboards and interface

Recruit CRM pricing

Recruit CRM offers a choice of two pricing plans: ‘Team’ or ‘Enterprise’.

Team Enterprise
$69 per user, per month $125 per user, per month

‘Team’ ($69 per user, per month) starts at quite a steep price point, but you get a lot for your money. That includes job board posting, a fully integrated mailbox, and a sourcing Chrome extension, plus unlimited open jobs, bulk emails, and email templates. Basically, it’s an ideal CRM solution for small to medium-sized recruitment agencies with scalability on the brain.

‘Enterprise’ ($125 per user, per month) is for those recruitment agencies that are already there, and need a more customizable approach to CRM software. And boy, does it deliver.

As well as unlimited live training, your recruitment agency will receive a dedicated account manager to help you get the most out of the system. You’ll also score a CRM interface that you can personalize with your own branding, plus custom limits on companies and candidates.

While all that is cool, it still comes at a premium. So with that eye-watering price tag in mind, we’d only recommend Recruit CRM’s ‘Enterprise’ plan to… well, enterprises!

Recruit CRM also offers a free trial, though it limits the software’s functionality to:

  • Two email templates
  • Two open jobs
  • 25 companies and contacts
  • 50 candidates

For a better free trial, jump to Manatal. For the best free trial, skip to Zoho Recruit. And, for a completely free version, hurry up and navigate straight to HubSpot!

Pros:

  • The basic plan offers generous limits on companies and candidates (10,000 each)
  • Works with Zapier to offer over 2,000 third-party app integrations
  • Straightforward, transparent pricing

X Cons:

  • You’ll pay more to be billed monthly, rather than annually
  • Its free trial is severely limited, and Recruit CRM doesn’t specify how long it’s for

Recruiterflow

Best for automation and intelligent candidate sourcing

Most suitable for medium-sized to large recruitment agencies

Purpose-built for the recruitment industry, Recruiterflow CRM promises to help you automate and improve your workflow. How? Well, it eliminates the need for manual data entry, saving you time, headaches, and stiff fingers. And its innovative ‘one-click sourcing’ claims to increase the efficiency of your candidate search threefold. What’s more, there are a couple of pricing plans to choose from, based on the size of your agency – although the steep starting cost may exclude most smaller teams. That said, you can try before you buy – both of Recruiterflow’s plans offer a free 14-day trial.

Recruiterflow pricing

Do Recruiterflow’s dual pricing plans look familiar?

Growth Enterprise
$69 per user, per month $99 per user, per month

You can be forgiven for having a sense of déjà vu here.

Similar to Recruit CRM, who we just looked at, Recruiterflow presents two separate offerings: ‘Growth’, for (you guessed it) growing businesses, and ‘Enterprise’, for enterprise-level companies.

‘Growth' ($69 per user, per month) offers most of the technical features you’ll need – such as custom fields and unlimited job openings – and adds in a pretty generous limit of seven campaigns per user. The real gem here, though, is the 24/5 email and chat support this plan offers – which, incidentally, happens to be some of the finest recruitment agency CRM support we found (see monday.com for the best).

‘Enterprise’ ($99 per user, per month) frees you of the campaign limit, while adding custom fields and API (Application Programming Interface) access. While it’s less expensive than Recruit CRM’s provision for larger businesses, we don’t feel like it adds enough to warrant the extra outlay. Stick to the ‘Growth’ plan if you can – it’ll do everything you need it to, and probably more!

Pros:

  • Excellent candidate tracking capabilities
  • Highly customizable
  • Customer feedback suggests Recruiterflow’s LinkedIn integration is a winner…
  • ...as is its Chrome extension!

X Cons:

  • Its onboarding and training modules could use an improvement
  • The CRM’s interface is a little dated, but it’s not something that’ll interfere with your daily usage of it
Two suppliers in, and CRM pricing plans already got your head spinning? Head to our CRM price comparison guide to get to grips with the costs.

Manatal

Best for recruiters on a shoestring budget

Most suitable for very small recruitment agencies

Talk about versatility! Manatal is a cloud-based CRM and ATS (Applicant Tracking System), all rolled into one. It also works seamlessly with wherever you post jobs – be it Monster, Indeed, LinkedIn, CareerBuilder, Glassdoor, or JobsDB – and pulls all the info you need to engage the right candidates into a single, vibrant, and user-friendly interface. Manatal’s integrations with Facebook, Instagram, and Twitter also allow you to reach into social media to automatically enrich your candidate profiles – giving your team a more holistic view of the individual, and helping you get them into a satisfying role.

Manatal pricing

Manatal offers three refreshingly affordable pricing plans for small recruitment agencies: ‘Professional’, ‘Enterprise’, and ‘Custom’.

Professional Enterprise Custom
$15 per user, per month $35 per user, per month On request

‘Professional’ ($15 per user, per month) buys you integration with social media platforms, as well as those powerful resumé parsing and candidate data enrichment tools we just spoke about. You’ll also benefit from AI (artificial intelligence)-driven applicant scoring, plus automated job recommendations and workflows.

‘Enterprise’ ($35 per user, per month) removes the limits on jobs per account (15) and candidates (10,000) that Manatal’s cheapest plan imposes. Apart from that, it doesn’t offer a huge amount of additional value, so you might as well save yourself some cash and stick with the ‘Professional’ plan.

A custom plan adds a few additional features and integrations (plus API access), but it’s mainly notable for introducing a dedicated account manager. Again, if you don’t feel like this alone is worth paying an undisclosed (but surely expensive!) price for, it’s worth sticking to the basic plan.

Manatal offers a 14-day free trial on its ‘Professional’ and ‘Enterprise’ plans.

Pros:

  • Highly affordable
  • Integrates intuitively with G Suite applications
  • Boasts an interface that's available in both English and Spanish
  • Has an excellent desktop version...

X Cons:

  • ...is let down by a mediocre mobile app
  • Online reviews suggest Manatal’s support team could be more responsive
  • It may be a little too simplistic for the needs of expanding recruitment agencies

You're almost finished with our list of the top 5 CRM systems for recruitment agencies in the US. Time to start comparing quotes?

Simply hit one of the buttons below to start our quick questionnaire. It takes just 30 seconds to do, and by telling us more about your business’ specific requirements, we can help ensure that you receive the best, most personalized rates on recruitment agency CRM software.

Compare Quotes from Leading Recruitment Agency CRM Software Suppliers and Save
It takes just 30 seconds...
1. Does your recruitment agency already use CRM software? YES NO

monday.com

Best for round-the-clock customer support

Most suitable for small and medium-sized recruitment agencies

Not many CRM suppliers out there provide 24/7 customer support. Not many providers are a genuine pleasure to use, either. But then again, not all CRM companies are monday.com. With both user-friendliness and budget-friendliness in spades, monday.com is well-suited to small and medium-sized recruitment agencies looking to scale. Oh, and you’ll love it if you’re a visual learner. monday.com sports one of the most attractive CRM interfaces we’ve ever seen – making managing complex timelines of clients, candidates, and job openings a serious cinch.

There’s a lot to love about monday.com, but we’re particularly enamored with its job recruitment template (pictured below). Via a cleverly color-coded display, monday.com’s highly customizable template allows you to visualize every step of the recruiting management flow.

monday.com job recruitment template

You can add and remove columns to fit your agency’s specific needs, and easily export data to Excel. Better yet, you can integrate your template with LinkedIn to bolster candidate profiles, and help your recruitment team see the bigger picture.

monday.com pricing

Monday.com offers three main plans: ‘Basic’, ‘Standard’, and ‘Pro’. Here’s how those packages shake down.

monday.com pricing plans

Starting at just £7.80 per user, per month (that's $39 per month for five users), monday.com’s ‘Basic’ plan is one of the most affordable CRM systems for recruitment agencies out there. It supports whiteboard collaboration, and its intuitive, drag-and-drop ‘Kanban-style’ dashboards support you throughout every step of the candidate journey.

You’ll also score 24/7 support, along with a slick mobile app that’s compatible with both iOS and Android.

However, you’ll want to be on at least the ‘Standard’ plan ($9.80 per user, per month) for the juiciest features. We’re talking about Zoom integration (crucial for vetting candidates during the COVID-19 era), as well as timeline and calendar views. Your file storage capacity will also get an upgrade, and you’ll benefit from integrations and automations being thrown into the mix, too.

For $15.80 per user, per month, the ‘Pro’ plan adds even more functionality – notably private boards, improved reporting and data visualization, and Google authentication. monday.com also offers an ‘Enterprise’ plan with bespoke pricing, however this should be beyond the needs of most recruitment agencies.

Pros:

  • It's so, so, so easy to use
  • monday.com offers daily webinars for support, as well as promising a response time of less than an hour
  • All plans boast unlimited free viewers and boards
  • Stunning mobile app

X Cons:

  • monday.com isn’t technically CRM – it’s more like project management software
  • It isn’t built specifically for the needs of recruitment agencies, either

Monday.com offers a free 14-day trial across all of its pricing plans. 


HubSpot

Best for targeting and engaging applicants

Most suitable for growing recruitment agencies

OK, so HubSpot – unlike most of the other CRM suppliers on this list – doesn’t offer specialized software for recruitment agencies. HubSpot is primarily for sales, service, and (most prominently) marketing. But what’s actually that different between marketing a product and recruiting for a role? Not all that much, really – which is why HubSpot’s best-in-class marketing automation tools can still help your recruitment agency out.

Instead of targeting potential new customers, you’re marketing to potential new candidates. You’re focusing less on leads, and more on applicants. And, instead of selling a product, you’re selling an opportunity.

Basically, what we’re trying to say is that HubSpot is one of the foremost tools recruitment agencies can employ – regardless of whether it was made for them or not. It offers a free plan, plus one of the slickest, most stylish interfaces we’ve seen – as well as affordable solutions for sales, marketing and customer service teams.

Oh, and there’s a free 30 day trial, too.

HubSpot pricing

HubSpot is made up of three products, or ‘hubs’:

  • Marketing Hub: Contains all the features you need for capturing leads and turning them into candidates with engaging, targeted role marketing
  • Sales Hub: Perfect for busy sales teams, this product helps your team win clients, and secure more lucrative roles for your applicants
  • Service Hub: Empowers your agency to provide excellent customer support, and turn clients and candidates into ambassadors of your brand

Each product is available in three ascending tiers: Starter, Professional, and Enterprise. Which one you go for will depend on the number of paid users you require, as well as the level of features. It’ll also depend on your budget, because HubSpot’s pricing plans get pricey – and fast. Let’s take a look at the damage.

Marketing Hub Sales Hub Service Hub Growth Suite Additional 1,000 contacts Try it now
Starter (1 paid user, 1,000 contacts included) $50 per month $50 per month $50 per month $113 per month $20 per month Try HubSpot Starter
Professional (5 paid users, 1,000 contacts included) $800 per month $400 per month $400 per month $1,200 per month $50 per month Try HubSpot Professional
Enterprise (10 paid users, 10,000 contacts included) $3,200 per month $1,200 per month $1,200 per month $4,200 per month $10 per month Try HubSpot Enterprise

HubSpot’s Growth Suite gives you the Marketing, Sales, and Service Hub all rolled into a single package, and with a 25% discount. 

Regardless of the specific ‘hub’ or pricing tier you select, what you pay will depend on the amount of contacts you plan to store, as well as the number of people you’ll need using the software.

HubSpot also offers a completely free plan. As well as unlimited users, unlimited data, and a contact storage limit of up to 1,000,000, it's packed with features to help grow your business. Among others, that includes:

  • Deal, prospect, and pipeline management
  • Reporting and company insights
  • Email tracking and notifications
  • Live chat and meeting scheduling features

Want to start mixing and matching, and put together the HubSpot CRM package that’s right for your business? Head to HubSpot’s website to get started.

Pros:

  • Sports a generous free plan for fresh-faced recruitment agencies
  • Smooth user experience (UX)
  • Workflows are easy to set up, and can automate key (albeit boring) administrative processes

X Cons:

  • Additional one-time fees may apply for onboarding and implementation
  • Complicated pricing!

Zoho Recruit

Best for innovative features at an affordable cost

Most suitable for small recruitment agencies

Payroll, event management, expense tracking… Zoho has made its name providing productivity-enhancing software for small businesses. So, when it entered the recruitment space in 2009 with an industry-specific CRM tool, you knew it was going to be good. And (spoiler alert) it is. With customizable resumé templates, LinkedIn integration, and savvy candidate background screening functionality, Zoho Recruit is innovative recruitment agency CRM at its finest. Better still are Zoho’s “Source Boosters” – its proprietary, state-of-the-art system to help you source America’s best talent (and give your bottom line a boost, too!).

Zoho Recruit pricing

Zoho Recruit lets you pick from its three pricing tiers:

Standard Professional Enterprise
$22.50 per user, per month $45 per user, per month $67.50 per user, per month

At $22.50 per user, per month, Zoho Recruit’s ‘Standard’ plan isn’t only inexpensive – it’s downright feature-rich, too. Strong candidate sourcing and tracking capabilities underpin even better resumé management tools. Perhaps the only let down comes in the form of the plan’s app integrations, which are limited to just Google, Microsoft, and Zoho’s (admittedly impressive) range of productivity tools.

Upgrading to the ‘Professional’ plan ($45 per user, per month) unlocks a litany of applicant-focused features. A candidate portal allows them to see a summary of the jobs they’re in the frame for, while – from your end – a series of behavioral and background screening tools enables you to match the right people to the right roles.

Then there’s the ‘Enterprise’ plan ($67.50 per user, per month). If you’ve read our reviews of the five recruitment agency CRM software suppliers above, you’ll have seen we don’t tend to endorse most enterprise-level plans. With Zoho, we’re more enthusiastic.

Zoho Recruit’s ‘Enterprise’ plan adds both a client and a vendor portal to the table, as well as a recruitment territory management feature. You’ll also be able to create custom, organization-specific roles permissions and profiles, and help ensure consistency in your recruitment workflow.

This plan is also the most affordable enterprise-level recruitment agency CRM we’ve found. Head to Zoho’s website to try it out – it’s free for 15 days.

Pros:

  • ‘Zia’, Zoho Recruit’s AI-powered personal assistant bot, helps you find the right hires faster
  • Extremely user-friendly
  • Visualizes your agency’s key data on a range of colorful reporting dashboards

X Cons:

  • Lacks 24/7 support
  • Some reviews suggest the setup process can be a little painful

Next steps

So, how do you select the right CRM software for your recruitment agency? Well, since your decision will probably come down to both features and price, let’s recap our list of the best CRM systems for recruiters:

  • Recruit CRM: Best for data reporting and analytics | from $69
  • Recruiterflow: Best for automation and candidate sourcing | from $69
  • Manatal: Best for the budget-conscious | from $15
  • monday.com: Best for 24/7 customer support | from $7.80
  • HubSpot: Best for targeting new candidates | from $50 (or for free!)
  • Zoho Recruit: Best for its innovative approach to CRM | from $22.50

Be mindful, though, that choosing a system based on price and features alone doesn’t always work. You’ll also want software that’s scalable, that’s suitable for the size of your team, and that works with the applications your recruitment agency already uses every day.

Finding a CRM system that does all that isn’t always easy. But we can help.

Simply provide us with a few details about your recruitment agency’s CRM requirements. This helps us get to know you a little better – so we can further understand your agency’s unique needs, and match you with only the CRM suppliers that fit those needs to a tee.

Once we’ve matched you up, you’ll receive tailored quotes from suppliers that fit the bill, and who’ll also be able to offer advice about CRM implementation and setup. The whole process is free, too – and the quotes come with absolutely no obligation. The only catch, perhaps, is that you have to be based in the US to be eligible. Sorry, Canada!

Rob Binns
Rob Binns Senior Writer

Rob writes mainly about the payments industry, but also brings to the table industry-specific knowledge of CRM software, business loans, fulfilment, and invoice finance. When not exasperating his editor with bad puns, he can be found relaxing in a sunny (socially-distanced) corner, with a beer and a battered copy of Dostoevsky.

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