The 9 Best Small Business Phone Systems

Business phone systems

By Julia Watts | Content Manager | Updated: April 29 2021

Looking for the best way to communicate with your small business’s customers, clients, and team members? We’ve done the research so you don’t have to…


When you run a small business, nailing communication is crucial. You need to be accessible to your customers, giving them a professional, welcoming experience when they call you – all while making sure your team has the means to stay in touch and collaborate with one another (especially if your team is working remotely).

With over a decade’s experience in reviewing and recommending phone systems to businesses, we’ve seen plenty of solutions that aim to cater to these demands – but which small business phone systems do it best?

On this page, we examine the nine best phone systems for small businesses, highlighting their prices, pros and cons, and whether or not they come with the features that we think are most important for small business comms. So, which systems made it onto our list?


The 9 Best Small Business Phone Systems

According to our extensive research, the best small business phone systems are: Vonage Business Communications, GoToConnect, Ooma Office, Net2Phone, RingCentral Office, Dialpad Talk, ULTATEL Clarity Cloud, 8×8 Express, and Mitel MiCloud Connect.

Small business phone systemBest for…Starting price (per line/user, per month)
Vonage Business CommunicationsTeams that are working remotely$14.99
GoToConnectQuickly scaling small businesses$24
Ooma OfficeOffice-based teams$19.95
Net2PhoneSmall businesses with global ambitions$16.99
RingCentral OfficeTeams that love video collaboration$19.99
Dialpad TalkSmall business sales teams$15
ULTATEL Clarity CloudSmall businesses that want reliable support$17.95
8×8 ExpressSole traders and microbusinesses$12
Mitel MiCloud ConnectCoworkers with varying needs$20.99

Prices are correct as of April 2021.

Our top nine small business phone systems are all hosted VoIP systems. This means that they’re hosted in the cloud, and run and managed by the system provider. This takes the burden of setting up hardware and maintaining the software off your shoulders, while also giving your team the flexibility to access the system from anywhere, using any device that has the system’s app – and an internet connection, of course.

These systems also all boast unified communications (UC) features – in other words, they bundle functions like video conferencing and team messaging into the system alongside your phone calling capabilities. This means your team can stay in touch and collaborate from a single platform (or app), and save on the costs of paying for additional communications services.

Oh, and as a bonus, all of these systems also include unlimited calls to the US and Canada in their plans.

But what else can they offer to small businesses like yours? Let’s find out. 


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Vonage Business Communications

Best for small businesses that work remotely

Truth be told, Vonage Business Communications (VBC) is an excellent system for small businesses of all kinds – but its UC features in particular make it a great choice for businesses with teams that are working remotely. On Vonage’s super affordable ‘Mobile’ plan (which is designed for – you guessed it – mobile workers), the system’s team messaging platform will facilitate easy conversations and updates between colleagues. Meanwhile, integrations with the platforms you use most (including Microsoft Teams and G Suite) make working and collaborating from a single app seamless, no matter where you are. Plus, Vonage Meetings – the system’s smart video conferencing feature – enables you to chat face-to-face with up to 100 team members, although that’s only available on the more expensive, but still very reasonably-priced ‘Premium’ plan.

Vonage Business Communications’ prices and features for small businesses

Vonage Business Communications comes with over 50 business phone features. But let’s see how many of our favorite features for small businesses it has to offer, and how much you’ll need to pay for them:

Call featuresProductivity and collaboration features

Available on the ‘Mobile’ plan (from $14.99)

Voicemail to email

Call forwarding

Call flip

Find me/follow me

On-hold music and messages

Desktop and mobile apps

Instant messaging

Audio conferencing (up to 30 people)

Integrations with other apps (except CRM)

Business SMS messaging

Available if you upgrade to the ‘Premium’ plan (from $24.99)

Auto attendant Video conferencing (up to 100 participants)

Integrations with CRM tools

Vonage Business Communications is also available on an ‘Advanced’ plan, with prices starting at $34.99.

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Vonage’s SD-WAN tech prioritizes activities that need more bandwidth (like calls and video) so their quality isn’t compromised
  • Integrates with Microsoft Teams to enhance your Teams platform with premium voice calling features
  • The Smart Numbers feature enables you to customize the call flows and workflows associated with different phone numbers

X Cons:

  • The cheapest plan (‘Mobile’) can’t be used with desk phones: it’s designed for mobile devices and desktops
  • Some key call features, including ring groups and call recording, are only available on the most expensive plan (‘Advanced’)
  • Doesn’t appear to enable hot desking between different IP phones

Did You Know?

Because the best small business phone systems tend to come with so many features (most boast 50 to 100), it would be overwhelming and unhelpful to you if we listed every single feature that each of these systems has to offer.

Instead, we’ve handpicked the 15 call, collaboration, and productivity features that we know to be most helpful to small businesses. As a result, we can tell you whether or not each of our favorite systems offers these beneficial features and, crucially, how much you’ll have to pay to access them.

The call features we’re looking out for are:

  • Auto attendant
  • Voicemail to email
  • Call forwarding (which means calls can be forwarded to your cell phone if you’re not in the office)
  • Call flip (which enables you to switch from your desk phone to a different device, and vice versa, mid-call)
  • Find me/follow me (which means that, if you don’t pick up one phone, another of your devices will ring)
  • Ring groups (which enables multiple team members’ phones to ring until one person picks up)
  • On-hold customization
  • Call recording

It’s worth remembering that – because many of these features are so essential – some system providers offer them as a matter of course, but don’t advertise them publicly. As a result, some providers don’t appear to offer these features, even if they do. What this means is that, unfortunately, we’re unable to definitively confirm this in a couple of cases. 

Alongside those call features, our top collaboration and productivity features are:

  • Desktop and mobile apps
  • Video conferencing
  • Audio conferencing
  • Team messaging
  • Integrations with other apps and tools
  • Business SMS
  • Hot desking capability


GoToConnect

Best for quickly scaling small businesses

GoTo’s sophisticated business VoIP phone system, GoToConnect, is a unified communications solution that includes video conferencing, team messaging, SMS, and all the call features needed for a robust remote and in-office solution. Handily, it also includes free international calls to over 50 different countries. While these things will endear the system to growing businesses, our favorite feature for simple scalability is the super easy call routing control. This is a color-coded, drag-and-drop interface (which GoTo calls the Dial Plan Editor) that you can use to lay out call flows – telling your system where to direct calls when the business is open versus when it’s closed, how long to keep callers waiting before asking them to record a voicemail, which ‘sound clips’ to play at which points, and more.

GoToConnect’s prices and features for small businesses

GoToConnect boasts an impressive 100+ features across its three pricing plans – but which of our top features for small businesses are included, and at what cost?

Call featuresProductivity and collaboration features
Available on the ‘Basic’ plan (from $24)
Call forwarding

Find me/follow me

One auto attendant

One ring group

On-hold music and messages

Desktop and mobile apps

Instant messaging

Audio conferencing (up to 40 minutes)

Video conferencing (up to 4 participants and 4 webcams)

Integrations with other tools

Available if you upgrade to the ‘Standard’ plan (from $29)
Unlimited auto attendants

Unlimited ring groups

Voicemail to email

Call recording

Hot desking

Audio conferencing (unlimited duration)

 Video conferencing (up to 150 participants and 25 webcams)

GoToConnect is also available in a ‘Premium’ package, which starts at $39.

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Comes with more than 100 different features
  • Feature-rich add-ons for budding call centers and contact centers are available
  • The system is compatible with over 180 desk phone models
  • Boasts an impressive customer score of 4.5 out of 5 on software review site G2

X Cons:

  • Has the most expensive starting price on this list
  • Doesn’t enable business SMS messaging with colleagues and customers
  • Video conferencing can only show up to 25 HD video streams at a time

Ooma Office

Best for office environments

We recommend Ooma Office to businesses that are based in, well, offices. This is not least because the system is incredibly easy to set up – Ooma can supply dedicated desk phones that work out of the box, and can be configured in less than 15 minutes (Ooma also supplies conference phones and fax machines, by the way). Unusually, Ooma’s most affordable plan is geared towards office-based working, with the more expensive ‘Pro’ package then introducing features you’d be more likely to need if you were remote, like video conferencing. Don’t worry, though, because the cheaper plan does come with some features for mobile working – including a cell phone app and call flip and forwarding – so you won’t need to be glued to your desk to get things done.

Ooma Office’s prices and features for small businesses

Ooma Office comes with over 35 phone system features for small businesses. But which of our favorite functions can be found here?

Call featuresProductivity and collaboration features

Available on the ‘Ooma Office’ plan ($19.95)

Virtual receptionist

Ring groups

On-hold music and messages

Call forwarding

Voicemail to email

Call flip

Find me/follow me

Mobile app

Audio conferencing (1 bridge per user)

Business SMS messaging

Available if you upgrade to the ‘Ooma Office Pro’ plan ($24.95)

Call recording Video conferencing

Desktop app

Audio conferencing (higher usage limits)

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Its roster of features is tailored specifically toward small businesses that work from offices or remotely
  • Ooma won’t tie you into a contract – you can use the system for as long as you need it, and easily cancel whenever you want
  • The system has earned an impressive score of 4.7 out of 5 from customer reviews on G2

X Cons:

  • Only comes with 35+ features, which is not quite as many as some of the other systems on this list
  • It’s not clear whether Ooma Office provides team messaging, hot desking capabilities, or integrations with any of the other business tools you use

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Net2Phone

Best for small businesses with global ambitions

As we’ve said, all the systems on this list provide unlimited US calls at no extra cost – but what about calls to other countries? Well, while most system providers will charge extra for these, Net2Phone comes with unlimited calling to more than 40 countries – meaning speaking to clients and teams all over the world is often totally free (depending on the country, of course). Net2Phone can also give you virtual phone numbers and dial tones in over 50 countries and 300 cities, so if you’d like to establish a presence in, say, Europe or Asia, your contact options are easily taken care of. In fact, Net2Phone has local offices and data centers all over the world, and hosts more than 33 billion international minutes every year – so we’d say it’s a pretty safe bet if you’ve got plans to expand internationally in the coming years.

Net2Phone’s prices and features for small businesses

So, which of our top phone system features for small businesses can Net2Phone provide?

Call featuresProductivity and collaboration features
Available on the ‘n2p Virtual’ plan (from $16.99) and the the ‘n2p Essentials Plus’ plan (from $19.99)
On-hold music and messages

Auto attendant

Ring groups

Video conferencing (via Huddle)

Mobile app

Business SMS messaging

Available if you upgrade to the ‘n2p Professional Plus’ plan (from $27.99)
Call recording

Voicemail to email

Net2Phone also offers two more expensive plans: ‘n2p Ultimate Plus’, which starts at $30.99, and ‘n2p Ultimate CRM’, which starts at $32.99. 

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Net2Phone will supply you with free upgraded desk phones when you switch to the system
  • The company provides free, 24/7, US-based customer support via phone or email
  • The system is very user friendly, and includes a simple management console that makes it easy to make changes to your system

X Cons:

  • You’ll have to pay more for integrations with other platforms, such as CRMs – this is only available on ‘n2p Ultimate Plus’ and above
  • Doesn’t appear to come with audio conferencing or team messaging
  • We’re not sure of whether it enables hot desking, call forwarding, find me/follow me, or call flip

RingCentral Office

Best for teams that love video collaboration

RingCentral Office is a popular name in phone systems, and with sophisticated calling and UC features, it’s not hard to understand why. One of the best things the system has to offer is RingCentral Glip, a free video calling integration that lets you speak face-to-face with up to 100 participants – or up to 200, if you upgrade to Glip Pro+ – for as long as 24 hours at a time (we’re impressed by your passion if you’re willing to talk shop for that long). Your participants will be able to join in-browser – no need for them to download the app – and can share files, send messages, and manage tasks, all in-call. You can also turn on automatic subtitling if you need it, and switch the call between devices with one click for excellent flexibility. Not at all bad for a free add-on.

RingCentral Office’s prices and features for small businesses

RingCentral Office comes with a ton of features – but which of our top functions for small businesses does it offer?

Call featuresProductivity and collaboration features

Available on the ‘Essentials’ plan (from $19.99)

Voicemail to email

Call forwarding

Call flip

Ring groups

On-hold customization

Instant messaging

Mobile app

Unlimited business SMS messaging

Available if you upgrade to the ‘Standard’ plan (from $27.99)

Auto attendant

Call recording

Unlimited audio conferencing

HD video conferencing (up to 100 participants)

Integrations with other tools (including Office 365, Google Workspace, Slack,

and more)

RingCentral Office is available on two further plans: ‘Premium’ (from $34.99) and ‘Ultimate’ (from $49.99).

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Excellent team messaging enables you to share files and message customers, clients, and colleagues from one app
  • You can use RingCentral’s management portals to track usage of the system, monitor call quality, add and remove users, and more
  • Has earned a good customer review score of 4.2 out of 5 on software review site Capterra

X Cons:

  • RingCentral’s cheapest Office plan (‘Essentials’) is only available to businesses with up to 10 users
  • Hot desking and CRM integrations are only available on the ‘Premium’ and ‘Ultimate’ plans

Dialpad Talk

Best for small business sales teams

The first thing to say about Dialpad Talk is that it offers excellent value for money, with all the call features and basic collaboration tools you’ll need to get started for just $15 per user, per month. But our favorite thing about the system is its unique “Vi” (Voice Intelligence) analytics feature, which processes your conversations as they happen and transcribes them into an easily readable format. Somewhat futuristically, it can recognise action items that come up during your calls and automatically fashion them into to-do lists for you, while also making note of negative and positive sentiments in the conversation. This highlights both problems and praise for you to review and follow up on, making it ideal for your salespeople and their calls and conversations. The more conversations you have, the smarter Vi becomes – just remember that it’s your friend, and not a threat to humankind.

Dialpad Talk’s prices and features for small businesses

Which of our top features for small business phone systems can be accessed with DialPad Talk?

Call featuresProductivity and collaboration features

Available on the ‘Standard’ plan ($15)

 Call recording

Multi-level auto attendant

3 ring groups

Call flip

Voicemail to email

Call forwarding

Mobile app

Integrations with G Suite and Office 365

Audio conference bridging (up to three participants)

Video conferencing (up to 45 minutes and 10 participants, with Dialpad UberConference)

Unlimited business SMS messaging

Available if you upgrade to the ‘Pro’ plan ($25)

25 ring groups

International SMS

Integrations with other tools (e.g. CRMs, Slack, Zapier, and APIs)

Dialpad Talk is also available on an ‘Enterprise’ plan, for which Dialpad charges bespoke pricing on a case-by-case basis.

Dialpad’s video conferencing add-on, Dialpad UberConference, is available on a free plan. But you can pay $15 per user, per month for the ‘Business’ package, which enables meetings of up to five hours, for up to 100 participants.

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Dialpad is rated ‘Excellent’ by Trustpilot reviewers (a rare feat for a phone system provider!)
  • Claims to have 100% uptime (most top-rated systems guarantee 99.999%) – theoretically, the system should never go down
  • You can add users, give them phone numbers, sync their contacts, and establish their permissions in minutes

X Cons:

  • Doesn’t appear to come with team messaging
  • We’re unsure whether it comes with find me/follow me, hot desking capabilities, or customisable on-hold music and messages

Use our free quote-finding service to get personalized phone system prices directly from the companies that can best meet your needs Get quotes

ULTATEL Clarity Coud

Best for small businesses that want reliable support

As a small business owner, you might well be new to the world of VoIP phone systems – in which case, having the backing of solid customer support from your VoIP system provider can do wonders for your peace of mind. ULTATEL is one such provider. With engineers who are available to help you 24/7, 365 days a year (and who monitor and optimize the system constantly), you should always have someone to help you if you run into a problem. ULTATEL also promises that its team can help you get up and running on the system in minutes, and will happily explain how all the system’s features work and give your team training – and even customize your system so that it works best for you. ULTATEL also provides dedicated protection against cyber security issues, operational errors, and natural disasters (with fire control and backups).

ULTATEL Clarity Cloud’s prices and features for small businesses

ULTATEL’s phone system boasts more than 80 enterprise-grade features, but let’s find out which of our top capabilities for small businesses are covered:

Call featuresProductivity and collaboration features

Available on the ‘Professional’ plan ($17.95)

Voicemail to email (recordings and transcripts)

Auto attendant

Customized on-hold music

Unlimited ring groups

Call forwarding

Video conferencing (up to 20 participants)

Available if you upgrade to the ‘Premium’ plan ($21.95)

Call recording Video conferencing (up to 100 participants)

ULTATEL Clarity Cloud is also available in an ‘Ultimate’ package, with prices starting at $31.95 per month for small businesses.

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Free porting means you can keep your existing phone numbers and call routing when you move to ULTATEL
  • Offers an excellent add-on for small businesses with budding contact centers
  • Can integrate with Microsoft Teams to enhance your Teams platform with premium voice calling features

X Cons:

  • Integrations with CRM platforms (including Salesforce, Zendesk, and Zoho) are only available on the most expensive plan
  • Doesn’t appear to come with team messaging, audio conferencing, business SMS, or hot desking
  • It isn’t clear whether it enables find me/follow me or call flip

8×8 Express

Best for sole traders and microbusinesses

8×8 is a big name in the telephones world, boasting a variety of plans to suit businesses of all sizes. But we’re here to talk about 8×8 Express, the company’s cheapest package – and the system we’d recommend to sole traders and microbusinesses. 8×8 Express works to turn the cell phone or laptop you already work from into a professional business hub, giving you access to unlimited domestic calls, messaging, video conferencing, and more from a single unified communications app. Customizable call greetings, routing, and on-hold music will lend a professional feel to your business comms, while the super cheap price tag means your budget won’t take a bruising. And as a bonus, 8×8 has partnered with Wix, a popular website builder, to provide three months of Wix’s ‘Unlimited’ plan for free – so you can get your business’s website up and running, too.

8×8’s prices and features for small businesses

8×8 Express is a simple small business phone system, and so you may not get all the features you want with this plan. Let’s take a look at which of our favorite small business features it offers, along with those you’ll access by upgrading to 8×8’s X2 plan instead: 

Call featuresProductivity and collaboration features

Available on 8×8 Express (from $12)

Auto attendant

Visual voicemail

Call flipping

Call forwarding

On-hold music

Branded video conferencing (up to 100 participants)

Audio conferencing (up to 100 participants)

Instant messaging

Desktop and mobile apps

Available if you upgrade to 8×8’s ‘X2’ plan (from $24)

Ring groups Hot desking

Integrations with other tools

Business SMS messaging

8×8 is also available on an ‘X4’ plan, which starts at $44.

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Incredibly affordable – it’s the cheapest small business phone system on this list
  • Targeted specifically at businesses that are just getting started, or are new to business phone systems
  • Generous video conferencing allowance of 100 participants
  • Has a good customer score of 4.3 out of 5 from reviews on G2

X Cons:

  • Designed for use on mobile devices and desktops, so doesn’t come with many features for office phones
  • You’ll have to sign up to 8x8’s X Series system for more sophisticated features, like business SMS and integration with the other software you use

Mitel MiCloud Connect

Best for coworkers with varying needs

Built on Google Cloud, MiCloud Connect is mobile-first and made for working on the go. What we find most compelling about this system, though, is how customizable its pricing packages are. Rather than signing your whole team onto one price plan, you can mix and match – putting some team members onto the cheapest, most basic plan, and others onto the more expensive tiers. This makes a lot of sense when you have some team members who’ll only need the system to make infrequent calls and join in on team meetings and collaborations, and others who’ll need more advanced features, such as call recording, voicemail transcription, and integration with the CRM platform they use. The outcome? You only spend as much as you absolutely have to, because you’re only paying more for the employees who actually need you to.

Mitel MiCloud Connect’s prices and features for small businesses

Which of our favorite small business phone system features does Mitel MiCloud Connect come with, and for how much?

Call featuresProductivity and collaboration features

Available on the ‘Essentials’ plan (from $20.99)

Call forwarding

Ring groups

Audio conference bridging (up to 8 participants)

Video conferencing (up to 8 participants)

Instant messaging

Desktop and mobile apps

Integration with Outlook and G Suite

Business SMS messaging

Available on the ‘Premier’ plan (from $26.59)

Voicemail transcription

On-demand call recording

Audio conference bridging (up to 25 participants)

Video conferencing (up to 50 participants)

Integration with Salesforce and other CRMs

Mitel MiCloud Connect is also available on an ‘Elite’ plan, which starts at $38.49.

Prices are per line/user, per month. They’re correct as of April 2021.

Pros:

  • Won Newsweek’s Best Business Tools of 2019 award
  • Budding contact centers can add MiCloud Connect Contact Center for simple contact center features, or MiCloud Connect CX for more advanced functionality
  • Designed for ease of use, with a single-click user interface
  • Can integrate with Microsoft Teams to enhance your Teams platform with premium voice calling features

X Cons:

  • Prices are based on 50-100 users – we’re not sure how much it costs for smaller teams, but it may be more expensive
  • Doesn’t appear to come with an auto attendant, find me/follow me, call flip, on-hold customization, or hot desking capability

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Expert Verdict

So there you have it: the best small business phone systems are Vonage Business Communications, GoToConnect, Ooma Office, Net2Phone, RingCentral Office, Dialpad Talk, ULTATEL Clarity Cloud, 8×8 Express, and Mitel MiCloud Connect.

But if you’d like more personalized help in choosing the right phone system for your small business, don’t worry – we can handle that, too.

Simply answer a few questions about your operation and its communication needs, and we’ll match you up with the best phone system providers for you, based on what you tell us. They’ll then be in touch directly with free, tailored quotes, so you can compare and save easily. All quotes are no-obligation, and the process doesn’t cost a dime – so you’ve got nothing to lose.


FAQs

What is the best small business phone system?

There’s no single small business phone system that we could possibly recommend as the best, because different systems are best for different small businesses.

To work out what’s best for you, you should seek out the phone system that can best cater to your small business’ specific needs. Working out what those needs actually are is as simple as asking yourself a handful of questions:

  • Is your team office-based, remote, or a mixture of both?
  • Would you like your team to work with dedicated desk phones, or will an app on their smartphones or computers do the trick?
  • What does your phone system need to be able to do to help your team communicate efficiently and professionally with customers or clients?
  • What are the methods your team prefers to use to communicate and collaborate with one another?
  • Do you have a sales or contact/call center team that would benefit from more advanced features, like call monitoring and analytics?
  • What’s your budget?

Alternatively, instead of working through this yourself, we can help you to zero in on the best phone systems for you, and compare free, tailored quotes directly from them. All you need to do is answer a few questions about what you want, and we’ll match you up with the right system providers behind the scenes. 


What is the best office phone system?

The majority of modern phone systems are designed to be used both in the office and remotely. With this in mind, any one of the phone systems on this page could be the right fit for your small business’s office space, so long as it also meets your other needs.

That said, our favorite pick for small business offices is Ooma Office, because its cheapest package (which starts at $19.95 per user, per month) boasts all the features you’ll need for a top-notch office-based phone system. Ooma also makes it incredibly quick and easy to get it set up with dedicated desk phones, conference phones, and fax machines.

Scroll up to our review of Ooma Office to learn more about the system!


How do I set up a small business phone system?

Really, that depends on the type of phone system that you’re installing. But given that we recommend hosted VoIP systems for small businesses, here’s our checklist for setting one up:

  1. Work out how many users will need to use the system. In other words, how many employees does your business have?
  2. Make sure you have a fast and stable internet connection. Your VoIP system will rely on it, so it must be able to handle the user volume you’re expecting.
  3. Decide on the devices you’ll need. Would you like your employees to work with dedicated desk phones, or are you happy for them to use their existing cell phones or desktops? Will you need any conference phones? 
  4. Choose your VoIP system. Use this article for guidance, or compare the best options for you with our quote matching service. Contact the system provider to start the process of getting set up on one of their price plans, and ordering the phones you need from them.
  5. Install and configure the VoIP software on your chosen devices. Your provider will help with this – many have online tutorials you can watch – but you shouldn’t find it too tricky if you’re tech-savvy. If you’ve ordered desk phones, installing them is usually just a case of plugging them into your Ethernet system and configuring their settings.

And voilà! Your small business VoIP system is ready to go!


Is VoIP good for small businesses?

The short answer is a resounding yes! As we’ve shown throughout this article, VoIP systems can provide small businesses with advanced call features, UC capabilities, and unlimited phone calls within the US and Canada – and all for a very reasonable monthly subscription cost. And, as we’ve covered in the FAQ above, they don’t call for expensive hardware or complicated setup procedures, either.

Cloud-based VoIP systems also enable your team to be truly mobile. You’ll be able to use the system anywhere, on any device with an internet connection. In an era in which remote working has taken precedence for many businesses, such flexibility can prove invaluable – especially when you’re keen to keep communicating professionally and productively with both your team and your clients and customers.

There’s also the fact that the traditional phone network is, unavoidably, on its way out. Companies like AT&T and Verizon are now pushing customers towards VoIP, because the copper wiring that carries the traditional phone network is difficult and expensive for them to maintain.

And it’s not just happening in the US: for example, in the UK, BT has committed to “switching off” the landline network in 2025, while in Australia, the NBN (National Broadband Network) has already been rolled out as a replacement for the country’s old phone lines. Put simply, while you may not need to use VoIP right now, there’s a very good chance that you will in the future – so you may as well get a head start!


Use our free quote-finding service to get personalized phone system prices directly from the companies that can best meet your needs Get quotes
Julia Watts Content Manager

Specializing in the complex realms of telephone systems, business energy, vehicle tracking, asset tracking, and fuel cards, Julia writes content that cuts through the noise to help you find the right solutions and technologies for your business. Having spent five years working across the dynamic world of entrepreneurship, she loves helping exciting ventures – big or small – to flourish.

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