Choosing the best small business phone system can be tricky with so many manufacturers and service providers to choose from. To help you make the right choice, our team of independent experts have reviewed dozens of suppliers from across the USA and ranked them on their pricing plans, build quality, feature set and customer support. Read on for our pick of the top small business phone systems of 2020.
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Top Small Business Phone Systems of 2020
|Best For||Overall||Small Offices||Virtual Setups||Small and Mid-sized Businesses|
|On-Premise or Cloud||Cloud||On-Premise||Cloud||Cloud|
The small business phone systems compared on this page are our top picks, the top four phone systems for small businesses in the US. Small teams should bear in mind that these suppliers all cover large areas of the country, so if your team is locally based than it is possible that you may find a better deal with a smaller service provider that is based in your area. We compare small business phone systems on a national and regional level, so fill out the form at the top of the page to find the best small business phone systems for your area.
8×8 has released 8×8 Express, a telephone system that is totally designed around small businesses. With transparent packages and pricing, it’s a great choice for small businesses looking to get their new telephone system up and running ASAP.
- Simple administration
- Unlimited calls to lots of countries (package dependent)
- Customer service isn’t US-based
8×8’s Express Series is a phone system designed around the needs of small businesses. It’s easy to use, has an assortment of useful features and is highly affordable. Although off-shore, 8×8 offers some of the best customer support and boasts a 99.997% uptime. So, businesses can rest assured that their lines will be remain up and running throughout the year and that an agent is only a phone call should assistance be required.
Since 8×8 Express Series requires minimal setup, it’s an excellent choice for those looking to quickly get their telephone system off the ground. Setup with 8×8 is as easy as plugging in your new 8×8 router and connecting your phones via an Ethernet port to start making and receiving calls. Unlike on-premise systems, 8×8 takes care of all maintenance and upgrades so you don’t need extra IT staff.
8×8 has an impressive assortment of features ideal for small businesses. This includes call forwarding, call waiting, voicemail-to-email, automated attendants, caller ID blocking, and many more. Team collaboration is made easy with 8×8’s presence features which show who’s available and who’s busy, and lets staff members host online meetings.
Ooma Office is an enterprise-grade phone service built for small businesses so you can be more professional. Ooma Office supports select IP phones, analog phones, and mobile phones.
- Simple software interface
- Good call quality
- Customer service is hit and miss
What makes Ooma Office a great choice for small businesses is its straightforward setup, low cost and top-notch customer support. While Ooma doesn’t have the vast feature set offered by other suppliers, they offer the essentials for as little as $19.95 per month.
Small businesses have the option of choosing a traditional or virtual phone system with Ooma. Ooma’s virtual system (Ooma Office for Mobile) is perfect for small businesses that want to present a professional image at all times and don’t want their personal devices to double up as office phones.
Ooma Office for Mobile can support an unlimited number of users, and is the most affordable virtual small business phone system on our list. Ooma claims that small businesses who opt instead for their traditional on-premises system can get setup in 20 minutes or less.
RingCentral Professional offers a complete hosted virtual phone service with toll-free and local numbers for voice, fax and text, starting at $9.99.
- Integrate over 100 apps
- 24/7 customer service
- Can be a little complex to setup
RingCentral is one of the leading virtual phone systems for American businesses. It’s easy to use, is affordably priced and comes with a host of valuable features. What makes Ringcentral Professional an ideal choice for small businesses is that small teams can use their mobile devices to make and receive calls as their primary phone while still presenting a professional image at all times.
Unlike most virtual phone systems that connect your desktop phone to a router, RingCentral Professional is a call-forwarding service that lets employees answer calls from customers on their mobile, home phone or any preferred line. Setup with RingCentral Professional is simple since no additional equipment is required to get up and running. If customer support is a priority then you are sure to be satisfied as we found RingCentral’s phone support to be of superb quality.
Want a hosted, managed service from the cloud? With seamless scalability and flexible HD video conferencing, Vonage Business gives you the freedom to tailor your VoIP system to your needs.
- Rolling monthly contracts available
- Great for low budgets
- Quality relies heavily on internet signal
Vonage is an excellent small and mid-sized business (SMB) phone system for teams that need web, audio and video chat. It’s got a host of advanced features available at two service tiers.
Vonage Business Cloud includes 40+ features and comes with 24/7 customer support. It’s a popular choice for small teams because it’s easy to scale the number of active devices up or down, depending on your needs. Vonage Enterprise supports conferencing for up to 300 users, making it the perfect solution for larger businesses with multi-site contact centers.
Vonage’s cloud-hosted systems can be set-up straight out of the box. Businesses who opt for Vonage’s cloud system will find that maintenance is easy since Vonage handles everything and acts as your team’s very own IT department.
Other Leading Small Business Telephone Suppliers
|Compare Small Business Phone System Providers|
|Ooma Office||$19.95 per user per month|
|RingCentral||As little as $12.99/mo|
|Vonage||From $9.99 per user per month|
Calculating the cost of a phone system for your small business depends on a number of factors. As laid out in the section above, there are a number of different types of system that come with their own unique advantages.
Today there are a number of phone systems with the capabilities to be hosted away from your office on external servers. This reduces initial installations costs as well as helping you save money on hefty equipment and recurring maintenance fees, which can have a big impact in the long run. These virtual systems are easy to expand, meaning you no longer have to worry about paying huge fees whenever you need to add additional devices. Read our VoIP Phone System Buyers Guide [Updated for 2020] here.