Written by Dudez Ignacio Updated on September 30, 2023 On this page Net2Phone’s Pros and Cons How Much Does Net2Phone Cost? Net2Phone’s Standout Features What Kind of Business is Net2Phone Best For? How Does Net2Phone Compare With Other Phone Systems? Does Net2Phone Have Good Customer Reviews? How We Reviewed Net2Phone Verdict Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. Net2Phone is an affordable cloud-based phone system provider that offers international business communications solutions that are designed to help your small business grow. This is why it’s the best business phone system for low-cost international calling, scoring an overall score of 4.3/5.In this N2P review we’ll go through the key factors you should consider when choosing a phone system. These are pricing, inbound and outbound communication features, integrability, scalability, and customer support. Using our extensive research into the provider, we’ll compare N2P’s performance in those sectors with other market leaders, highlight its standout features, and discuss its pros and cons.You can also compare other phone system prices with our free-quote finding tool. Just answer some questions, and our top providers will reach out to you with obligation-free quotes. Swipe right to see more 0 out of 0 backward forward Expert Rating 4.3 Best For Low-cost international calls Price $24.99 – $29.99 per user, per month Net2Phone’s Pros and Cons Pros Unlimited nationwide and international calling Affordable plans Reliable customer support channels Cons Limited outbound communication features Limited integration options ✓ Pro: Unlimited Nationwide and International CallingNetting a score of 3.6/5 for features in our research, Net2Phone communication technology has a wide reach because it offers free international calling to over forty countries. This is especially beneficial for businesses with a global clientele. Another plus is this feature gives small businesses and startups the flexibility and the opportunity to provide services aimed at global markets.✓ Pro: Affordable PlansOur research team scores Net2Phone a solid 4.5/5 for pricing because its affordable plans are packed with inbound communication features that are essential to businesses of all sizes. These features allow you to automate the simple processes, allowing you to focus on complex tasks. Some of these features include a virtual receptionist, spam prevention, and ring groups. In addition to this, all of its plans come with free international calling to over forty countries.✓ Pro: Reliable Customer Support ChannelsN2P provides easy-to-reach customer support channels to accommodate different user needs and issues, including a knowledge base, email, and phone support. In addition to this, N2P will offer a reimbursement to users who experience 30 minutes or more of service interruptions, helping it earn 3.9/5 for customer support.✘ Con: Limited Outbound Communication FeaturesWhile it may offer a host of inbound communication features on every plan, important outbound tools that help enhance the quality of your operations aren’t available on any of its plans. These include analytics, call-flow designer, and call monitoring,Meanwhile, 8×8 scores a near perfect 4.8/5 for features because its plans offer more outbound communication features. These are custom call lists and document sharing, which N2P doesn’t offer. However, Net2Phone does offer more inbound communication features than 8×8, which is great for businesses that are in the hospitality or contact center industries.✘ Con: Limited Integration OptionsWhile every N2P plan has access to the API feature, allowing users to develop custom software, it only scores 4/5 for scalability. This is because it doesn’t offer any other integration options on any of its plans, such as external, internal, or email integrations.However RingCentral scores 4.9/5, the highest for scalability in our research, offering extensive security settings, more CRM and helpdesk integration options, and more management and collaboration features – especially on its Premium and Ultimate plans. These include call monitoring, document sharing, and analytics. Meanwhile, N2P has limited CRM and helpdesk integration options and lacks email, workspace, external, and internal integrations. However, it offers all inbound communication features on its plans, starting at $29.99, while RingCentral doesn’t offer call queue and ring groups on its Standard plan that also costs $29.99, scoring 3.5/5 for pricing against N2P pricing score of 4.5/5. How Much Does Net2Phone Cost? Swipe right to see more 0 out of 0 backward forward Essentials Professional Ultimate Price 1-9 users: $27.99/$28.9910-24 users: $21.99/$24.9925-99 users: $19.99/$22.99100+ users: Contact(Format: annual/monthly) Price 1-9 users: $34.99/$35.9910-24 users: $26.99/$29.9925-99 users: $24.99/$27.99100+ users: Contact(Format: annual/monthly) Price All user tiers: Contact for pricing Key Features Unlimited US, Canada, and Mexico callingLimited video conferencingSMS/MMSBasic internal messaging Key Features Everything in Essentials, plus:Unlimited international calls (40+ countries)Full-featured video callsAI transcription & summaries Key Features Everything in Professional, plus:Advanced analyticsAdvanced AI features Its Business Lite plan only costs $29.99 per user, per month, and its web and mobile apps, video conferencing, and SMS features enable mobility, accessibility, and productivity. With the addition of unlimited international and nationwide calling services to the mix, you get a winning combination, scoring 4.5/5 for pricing for its affordability and functionality. However, outside of open API, it doesn’t come with integration features.Meanwhile, Zoom which receives the highest rating for pricing in our research ( 5/5), offers a richer range of integration options plus inbound and outbound communication features for a very low price of $13.30 per user, per month. But you need to upgrade to its most expensive Select plan to access the international calling feature unlike N2P , which offers this feature on every plan.If you’re still unsure about Net2Phone, use our free quote-finding tool. Fill in a few details about your business and we’ll match you, with our top providers who will reach out to you with obligation-free quotes. Net2Phone’s Standout FeaturesAutomatic Call RecordingNet2Phone has an automatic call recording feature that stores all call recordings in the cloud for up to six months. This feature enables you to safeguard your company should you need to provide evidence in the event of a dispute. Monitoring every call also demonstrates adherence to organizational standards. In addition, when clients find out that calls are recorded, the customer experience is elevated to a new level because it demonstrates great service and conveys the message that you value call data seriously. However, this feature does come as an add-on and will require you to pay extra.IP Door IntercomThe IP door intercom feature is a hands-free entry control that’s connected to the intercom. The delivery person needs to just press the call button on the intercom, and it will initiate a call to a configured extension. It can be to your phone, a security desk, or the receptionist. Visitors get access by keying in a door code on the keypad. Once activated, the access control will permit a quick unlock of the entrance. The pricing for this feature can be customized for your business. You will need to contact its customer service directly to get a quote for this feature.Web CallingUsing your Net2Phone business phone number, the provider’s WebRTC web calling feature will allow you to use your laptop or desktop to make and receive calls.. This feature will also allow you to host conference calls and video meetings. All you need to do is open the web calling application using a compatible web browser, dial the number from the dialpad, and hit call. What Kind of Business is Net2Phone Best For?A majority of organizations use the global market as a resource for networking and commercial prospects. If you manage a company with international business partners, a corporation that recruits employees from other countries, a startup providing an online service, or a business in retail, Net2Phone top VoIP features, 24/7 live phone support, and free international calling feature to over 40 countries are ideal. Compare free quotes for the phone systems that are best for your business Do You Already Have a Business VoIP System? Yes No Simply answer a few questions – it only takes a minute How Does Net2Phone Compare With Other Phone Systems?Below is an overview of how Net2Phone scores based on the key factors you need to consider when shopping for a phone system. Swipe right to see more 0 out of 0 backward forward Net2Phone Professional 8×8 RingCentral GoTo Connect Phone System Zoom Phone Inbound/Outbound Communication 3.6 Inbound/Outbound Communication 4.8 Inbound/Outbound Communication 4.2 Inbound/Outbound Communication 3.4 Inbound/Outbound Communication 4.0 Pricing 4.5 Pricing 2.5 Pricing 3.5 Pricing 4.3 Pricing 5.0 External Connections 2.8 External Connections 4.2 External Connections 4.3 External Connections 2.6 External Connections 3.7 Scalability 3.2 Scalability 4.9 Scalability 4.9 Scalability 4.4 Scalability 4.3 Customer Support 3.9 Customer Support 5.0 Customer Support 5.0 Customer Support 3.4 Customer Support 3.3 Inbound and Outbound Communication FeaturesWhat’s great about Net2Phone service is that all of its plans come with a call queue, ring groups, and virtual receptionist. However, it offers a poor range of outbound communication features. Power dialer, custom call lists, and auto dialer are some of the features that aren’t offered on any of its plans. These outbound automation features enable your operations to run smoothly and function perfectly, even if you are a low-cost business with limited staff. Still, it scores a decent 3.6/5 for features.Meanwhile, 8×8 gets 4.8/5 for features, the highest score in this category, because its plans come with lots of inbound and outbound communication features, extensive security settings, and various customer support channels, especially when you sign up for its higher-priced plans. But its Express plan has fewer inbound communication features than Net2Phone. It lacks spam prevention, voicemail-to-text, call queue, and ring groups, which are all available on N2P plans.External ConnectionsHowever, the options for business applications that you can integrate with the system are still limited. For example, its CRM integrations only offer Salesforce and Zoho CRM, while other providers, such as RingCentral, offer over 90 software integrations. The upside to this is that these CRM platforms are one of the best CRMs on the market. But it only receives 2.8/5 for external connections because integration options for email, workspace, internal, and external live chat integrations aren’t available on any of its plans.RingCentral, on the other hand, scores 5/5, the highest for external connections, because it offers deeper integration options on its higher-priced plans, including external, internal, and email integration options, which aren’t included on any of N2P’s plans.ScalabilityN2P offers unlimited users, local numbers, ring groups, and some management and collaboration features, receiving a 3.2/5 score for scalability. These features, such as customizable call routing and call transcripts, allow you to automate your workflow so you can focus on more important tasks, like providing exceptional customer care.However GoToConnect, has services that are designed to develop a scalable business. It offers more outbound communication features than N2P, including automation tools, such as document sharing and analytics, which are important for easy scaling. This gives GoTo Connect a solid score of 4.4/5 in scalability.Customer SupportTo accommodate its customers’ varying needs, Net2Phone provides a variety of customer support options, including a knowledge base, email, and phone support. It doesn’t offer 24/7 live phone support, but it does have live chat support on all of its plans, seeing it score a 3.5/5 score in this category. If these are features that are make or break, 8×8, comes with a wider range of customer support channels, including 24/7 live support on every plan, earning a perfect score of 5/5 in this category. Does Net2Phone Have Good Customer Reviews?Net2Phone receives an impressive score of 3.8/5 for customer score because most users are satisfied with the service and the support it provides. Its plans come with live chat support which allows customers to get real-time support.This is what some had to say about Net2Phone: ``net2phone has and does what it takes`` Overall: Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients.Pros: Imperative features that a cloud hosted IP PBX must have. Price is right in the mix, not only for the handsets, but for the service and support to boot! Relative ease of configuration and deployment. Once a system is operational MACs to call flow, team members, AA features are a breeze.Cons: Mostly due to the learning curve along with UI configuration differences from other on-prem and cloud hosted systems, major changes to Auto Attendant and Call Routing can prove challenging.Reasons for Choosing Net2Phone: Cost, ease of deployment… working with net2phone team staff from sales, to engineering to support has been exceptional. (sic)5/5 Jerry L., Principle, - August 24, 2021; Source: Capterra ``A huge step up`` What do you like best?We lowered our monthly phone bill and gained international calling, our two primary goals for going to a VOIP service. By getting extensions, an auto attendant, and individual voicemails, we feel more professional to first-time callers and have reduced some of the receptionist burdens from our bookkeeper. We also started using Yealink’s ruggedized phones on the factory floor, a vast improvement over the old phones we’ve used and replaced for decades. Net2Phone’s onboarding specialist was helpful with any questions we had, and after two months, we haven’t had any problems.What do you dislike?We haven’t had any problems with Net2Phone, and I’m sure that if we did, they would remedy the issue.What problems is the product solving and how is that benefiting you?We didn’t have international calling with our old landline and were paying much more for it. Switching to Net2Phone allowed us to make calls to Mexico and reduced our phone bill. (sic)5/5 Matt N.,, Production Manager - December 13, 2022; Source: G2 “Net2Phones is the absolute worst provider” Net2Phones is the absolute worst phone provider I have ever dealt with. Customer service has no idea what they are doing. Wasted dozens of hours troubleshooting to never get to the solution and 50 emails later they upgraded support to a ‘Tier 1’ rep who still struggled to fix the problems. After countless issues and failures on net2phones service and wanting to cancel they will not let us. STAY AWAY. TERRIBLE COMPANY. (sic)1/5 Christian R., - December 19, 2020; Source: TrustPilot How We Reviewed Net2PhoneIn our latest assessment of VoIP systems, we have researched 11 market-leading VoIP service providers so we can make the most useful recommendations to US businesses in 2025. Using our in-house research framework and ranking process, we evaluated each VoIP system across eight core categories of interest, each weighted differently, and then combined the results to come up with a final score. We asked some key questions to get to the answers that will help your operations the most.Our Decision-Making Criteria with Assessment WeightingInformed by readers and businesses we speak to regularly, as well as our own experiences using major VoIP platforms, we designed a research framework to assess each VoIP provider plan. It consists of eight overarching assessment categories, each designed to answer a specific question a buyer might have.Which VoIP service offers the best call handling features for US businesses?Call management (25%): We assessed features like call routing, queues, custom greetings, voicemail screening and spam call blocking to see how well each provider handles inbound traffic. VoIP-using organizations often deal with high call volumes. They rely on call management features to create a better experience for these callers.Can this platform support internal communication across remote or hybrid teams?Communication channels (20%): We looked at the availability of tools like video conferencing, team messaging, SMS and mobile app functionality, since VoIP is often purchased to streamline communication into one application, rather than separate tools.Will this system help me onboard and train staff effectively?Training features (20%): We tested tools for live coaching (e.g. call whisper/barge), call recording and performance dashboards – crucial for service and sales teams. VoIP-using businesses often train their employees on telephone etiquette.Is the pricing clear and competitive for small and medium businesses?Pricing (10%): We reviewed subscription tiers, user discounts, setup fees, and whether unlimited minutes are included or capped.Will this VoIP system work with the software we already use?Software integrations (10%): We checked how well each provider integrates with platforms like Salesforce, HubSpot, Zendesk, Google Workspace and Microsoft Teams. VoIP software is often used with customer-data applications and other communication technologies in order to increase operational efficiency.Can we keep using our existing phones and hardware?Hardware integrations (5%): We reviewed compatibility with desk phones, speaker systems, and headsets from major brands. VoIP software is often used with standalone hardware.What level of customer support is available if we run into issues?Customer support (5%): We tested the availability of live chat, phone and email support, as well as help centers and user communities, and how they perform in terms of accessibility and convenience.How secure is this system for business use?Security options (5%): We assessed features like multi-factor authentication (MFA), encryption and compliance with US data protection laws. Organizations can be put at risk if sensitive information is leaked due to a breach of security.Where possible, we've also completed usability testing for VoIP services that we could get hands-on with. Testers put VoIP software through its paces to assess how well each could complete certain prescribed tasks. Compare free quotes for the phone systems that are best for your business Do You Already Have a Business VoIP System? Yes No Simply answer a few questions – it only takes a minute Verdict We’d recommend Net2Phone for startups or service-based firms that rely on international communication, as it offers the best low-cost international calling solutions.There are some services available in its packages that can help your business scale, such as having access to API, call queue, and team messaging, but it won’t be able to help you reach your goal quickly because certain features, such as call whisper, call barge, and analytics, are not offered on its lower plans. You get access to these features when you purchase the Call Centre plan.However, with its cost, the inbound communication features on offer, and the customer support channels available, it’s great value for money. This is why we recommend Net2Phone to any business, large or small.If you’re still not sold on Net2Phone as your provider, use our free quote generator. Just answer a few questions about your business and we will pair you with the top providers. They will then contact you with obligation-free quotes. Written by: Dudez Ignacio Expert Market Content Writer Dudez Perez-Ignacio is a Content Writer for Expert Market, specialising in writing about phone systems and helping readers learn about innovative communication technology trends and insights, prioritizing value to help drive business growth. Researching and writing about this every day means Dudez is fluent in the complex vocabulary of business phone systems.