Net2Phone Review: Smart VoIP That Struggles on Value

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Net2Phone is a unified business cloud phone solution that offers a wide range of calling, messaging, and conferencing features – but it comes with a catch.

While its Essentials and Professional plans include the core VoIP tools most teams need, several key features (like customer relationship management (CRM) integrations and call queues) are locked behind add-ons or the top-tier Ultimate plan.

That said, Net2Phone can still be a good fit for small to mid-sized businesses using Yealink or Polycom devices, or those wanting to unify business communication under one platform, provided you’re prepared to pay for the higher tiers (or willing to switch again at a later date).

Net2Phone logo
Net2Phone
3.6 Average of Net2Phone's plan scores for micro, small, medium and large business assessments.
Pricing From $19.99–$34.99/user/month
Strengths

Unlimited international calling to 40+ countries on mid-tier plans

Strong call management features including call queues, auto-attendant, and ring groups

Multi-device and mobile support, including extension mirroring

External SMS/MMS messaging available from the entry plan

AI call summaries and transcriptions from the Professional plan upwards

Weaknesses

Higher starting prices than most competitors, with key tools gated behind upgrades

Limited training features; lacks call monitoring, whisper, or barge

No CRM integrations on lower-tier plans without paid add-ons

Video conferencing capped at 100 to 150 participants, depending on plan

Ultimate plan pricing not publicly listed

Pricing
PlanPrice (per user, per month)
Essentials $19.99–$27.99
Professional $24.99–$34.99
Ultimate Custom

Net2Phone Review: Key Features and Tools

Net2Phone offers a solid suite of VoIP and unified communications as a service (UCaaS) features, but how comprehensive they are depends heavily on the plan tier.

Call handling and management

All plans include basic call handling features like call forwarding, call waiting, voicemail and call screening within Net2Phone’s calling app interface called Sonar. However, features like call queues, extension mirroring and receptionist console access are only available as paid add-ons or on higher tiers, unlike competitors like RingCentral, which include these on mid-tier plans by default.

net2phone call center home hub
The Net2Phone Sonar hub has a default landing page that looks like this and will be populated with calling metrics when available. Source: Net2Phone

Things are pretty simple to set up overall, too. Halfway down the settings tab of Messages, for instance, you can customize voicemail greetings, with three different ways to set one.

setting up voicemail in net2phone
When setting up a voicemail, you have these settings to play with in Net2Phone. Source: Net2Phone

Elsewhere, you can easily set up specific time frames and date ranges (say, if you are on holiday, or simply away for lunch) for call forwarding, as well as set custom music for when users are on hold with your phone line.

music on hold settings in Net2Phone
You can quickly record or upload music for hold in Net2Phone's settings. Source: Net2Phone

There’s also a variety of call queue settings you can implement for different parts of your business. For instance, as you can see here, there is both a Sales Queue and a Billing Call Queue with different extensions and queue types.

These queue types vary from simply ringing all within the group simultaneously (something you can toggle for different devices and phone lines in separate settings under simultaneous ring) to a round-robin (prioritizes agent who has been idle the longest), linear hunt (routes to individual agents in a predefined order) or linear cascade (subgroups of agents in order).

sonar call groups for net2phone
Net2Phone allows you to setup multiple call groups for different agents at various extensions. Source: Net2Phone

To organise what your extensions are and where they go, the receptionist console (also called an auto-attendant) allows you to do just that in detail.

Though there are more controls (given this is an advanced paid add-on feature), including specific call queue settings that bypass personal user settings, enabling a directory that allows callers to input three letters of a person’s name to reach them.

There are also specific voicemail inboxes, external number routing beyond the Net2Phone system, playing pre-recorded messages at any point within the call flow and repeating prompts. Better yet, you can create sub-auto-attendants that act as further tiers in your calling tree, should you require this complexity.

auto attendant settings in Net2Phone
Net2Phone's auto attendant settings allow for fine control of where callers can be directed and how. Source: Net2Phone

All this saw Net2Phone score well across call management metrics in our research. On both small and medium business tiers, Net2Phone received full marks for call routing, ring groups and auto attendants, indicating parity with major competitors like Dialpad and 8×8.

SMS and messaging tools

Net2Phone includes native SMS and MMS support across all its plans – a feature that’s still somewhat rare among VoIP providers. Users can send and receive messages directly via the desktop or mobile apps using their business number, helping teams manage customer communications without switching platforms.

That said, while internal messaging is available, it’s limited to one-to-one chat on the Essentials plan. Group messaging and team channels only unlock on the Professional tier and above. WhatsApp support is also “coming soon” but wasn’t live at the time of writing.

By comparison, this betters the likes of Zoom Phone and Vonage. Both include SMS in the US on paid plans but do not support MMS for images and videos. Net2Phone matches RingCentral too, which supports both SMS and MMS in the US across all plans, with generous usage limits.

sending and recieving SMS messages in net2phone
Net2Phone has a dedicated messages tab to send and receive messages. Source: Net2Phone

AI and analytics tools

AI call transcription and summarisation are available on Professional and Ultimate plans but they’re add-ons at the lower tiers. Similarly, advanced analytics and AI coaching are exclusive to the Ultimate plan.

By contrast, Dialpad includes AI transcriptions on all plans and offers sentiment analysis as part of its core value. For businesses that prioritise staff development and insight-led decision-making, Dialpad’s baked-in AI functionality offers better value.

ai transcription navigation in net2phone
Net2Phone's keywords navigation within its transcription and audio recording toolkit is impressively intuitive. Source: Net2Phone

Still, Net2Phone does have some pretty decent charts and analytics tools baked into its platform. Only accessible to office managers and call center supervisors with the relevant user permissions, it offers seven types of graphical representation: line, gauge, single stat, table, grid, note, and iframe.

All of these can be contained within your own custom dashboards, which can be dragged and dropped into your preferred order or hierarchy and general structure, as you can see happening in the image below.

net2phone sonar chart board creation
You can build your own custom dashboards containing the various chart types it offers. Source: Net2Phone

Dive into a specific chart and you can often customize each to retrieve and visualize specific details that you need, say for a report. For instance, you can often choose the breakdown (aggregate, per queue, per agent), select specific call queue(s), set an upper limit for single statistics and choose the default colour, too.

report breakdowns and filters within Net2Phone
Net2Phone offers analysis and filters for reports and graphs. Source: Net2Phone

Video conferencing

Essentials users get limited video conferencing (up to 10 participants). Full-featured conferencing for up to 100 participants is available on the Professional and Ultimate tiers.

You’ll get features you come to expect from video conferencing tools in return, like background blur, emoji reactions, breakout rooms and screen sharing, as well as others that aren’t always present, like YouTube live streaming and YouTube video sharing.

However, these last two features are only available on the Ultimate plan, unlike Zoom Phone and RingCentral, which offer full conferencing tools on more affordable tiers.

huddle video conferencing settings in Net2phone
There are various settings within Net2Phone's Huddle, much like many other conferencing platforms. Source: Net2Phone

You can join a meeting via iOS/Android app or via a web browser on a desktop/laptop, which is handy for communicating wherever you find yourself.

It also has decent security protocols for these meetings, scoring “Grade A” via SSL (Secure Sockets Layer) Labs, which includes encrypted media traffic,  nine-digit passwords for meetings (that can be set to be required for all meetings), guest access control and moderator options to mute or remove participants.

For peace of mind, it’s worth noting that all conference data will be deleted once a meeting ends and Net2Phone states that no data will be shared with other parties.

Integrations, platform and desk phone support

Integrations are one of Net2Phone’s weaker spots unless you’re on Ultimate. Integrations for software like Teams and Salesforce are paid extras for Essentials and Professional users, which is a big miss compared with RingCentral and 8×8, both of which include a broad app marketplace on all plans.

Still, you do have a decent amount of CRM and helpdesk options, including Zoho, Slack, Zapier (which allows for access to others, like SugarCRM, Freshsales and Zendesk) and others. Those figures don’t get anywhere near RingCentral, which has over 400+ native apps, but with around 15 or so covered, it’s probable that your CRM of choice is in the mix.

Plus, should you use a CRM or workspace tool that isn’t covered, or even have your own custom tools, then Net2Phone has custom API options to create custom integrations with its network.

net2phone integrations
Net2Phone doesn't have heaps of integration options, compared with the likes of RingCentral, but there's still a decent variety of CRMs that means it's likely you'll be covered natively. Source: Expert Market via Net2Phone website

In terms of desk phone hardware support, Net2Phone is primarily designed for Polycom and Yealink devices. These are the manufacturers that Net2Phone recommends and prefers, though it does state that “most IP-enabled phones can be configured to work with our platform”.

That suggests it could still be an option if you have existing hardware from a different manufacturer. You might have to ask first to be sure before opting to sign up for one of its plans.

Either way, Net2Phone has a handy video guide in its knowledge center to help you through the connecting process between such hardware and your software.

net2phone hardware guide
In Net2Phone's knowledge center, there is a handy video guide to setting up your desk phone. Source: Net2Phone

Training tools and oversight

A major shortfall is the lack of native call monitoring and coaching tools like barge, whisper and listen, even on the Ultimate plan. Instead, these features are only available as part of a contact center plan, as with GoTo Connect. This places Net2Phone behind the likes of RingCentral, 8×8 and Dialpad, all of which offer these tools at least on mid-range plans.

In practice, this will limit Net2Phone’s usefulness for call centers or any other businesses that invests in coaching and quality assessment features.

How Much Does Net2Phone Cost?

Net2Phone’s pricing sits in the mid-to-premium range, particularly at the lower user tiers. Its structure is tiered by business size, which does let you get some meaningful discounts as your team grows. On the flip side, however, single-digit teams will pay significantly more per user than larger businesses.

Here’s a quick look at Net2Phone’s pricing plans compared for all their respective payment regularity options and team sizes.

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0 out of 0

Essentials

Professional

Ultimate

Price
  • 1-9 users: $27.99/$28.99
  • 10-24 users: $21.99/$24.99
  • 25-99 users: $19.99/$22.99
  • 100+ users: Contact

(Format: annual/monthly)

Price
  • 1-9 users: $34.99/$35.99
  • 10-24 users: $26.99/$29.99
  • 25-99 users: $24.99/$27.99
  • 100+ users: Contact

(Format: annual/monthly)

Price

All user tiers: Contact for pricing

Key Features
  • Unlimited US, Canada, and Mexico calling
  • Limited video conferencing
  • SMS/MMS
  • Basic internal messaging
Key Features

Everything in Essentials, plus:

  • Unlimited international calls (40+ countries)
  • Full-featured video calls
  • AI transcription & summaries
Key Features

Everything in Professional, plus:

  • Advanced analytics
  • Advanced AI features

Are there extra fees or limitations?

Yes, and that’s where things can get tricky. Some features that are standard on similarly priced platforms are limited or locked behind higher-tier plans here. That includes:

  • Video conferencing: Limited in Essentials, fully unlocked in Professional
  • AI features and analytics: Only available in Ultimate
  • Software integrations and call queues: Require paid add-ons for lower tiers

This can push small and medium businesses toward the Professional or Ultimate plans more quickly than they might expect, especially if they rely on integrations or need richer collaboration features.

It’s a contrast to providers like RingCentral, which includes 400+ integrations from mid-tier upwards, or Dialpad, which bundles transcription and call summaries into its Standard and Pro tiers.

Is Net2Phone good value for money?

At higher user tiers (25 to 99 users), we’d argue that Net2Phone becomes far more competitive. At $19.99 for Essentials and $24.99 for Professional (annually), Net2Phone undercuts 8×8 (around $28) but is more expensive than Zoom Phone ($15), despite offering fewer built-in integrations or automation tools.

It’s even less compelling for micro businesses. At 1 to 9 users, Net2Phone Essentials costs $27.99, which is a steep price for a plan that lacks built-in integrations, full video or AI tools.

If you’re cost-sensitive or need a plug-and-play setup with fewer feature gaps, alternatives like Google Voice (from $10 but requires a Google Workspace subscription) or GoTo Connect ($27 per user flat rate, with full features) might offer better short-term value.

Still unsure about Net2Phone, use our free quote-finding tool. Fill in a few details about your business, and we’ll match you with our top providers who will reach out to you with obligation-free quotes.

Net2Phone Review: Help and Support

Net2Phone offers a range of support channels tailored to meet the needs of US businesses, making the assistance accessible and efficient.

Phone support

  • Technical support: Available 24/7 via 866-978-8260 (Option 2).
  • Billing inquiries: Reach the accounting team at 866-978-8260 (Option 3).
  • Sales: For sales-related questions, call 1-877-729-6671 (Option 2).

Email support

  • Technical support: Contact via support@net2phone.com.
  • Billing: Inquiries can be sent to billing@net2phone.com.
  • Customer success: For strategic account support, email customersuccess@net2phone.com.

It’s unclear what the exact support hours are for these email lines, however. For immediate concerns, using the phone lines is probably a better bet.

Self-service resources

  • Support portal: Access a comprehensive knowledge base at support.net2phone.com, which includes articles, FAQs and guides. Walkthroughs are also accessible from within the web app, for easy access.
walkthroughs for Net2Phone Sonar
Within the Sonar web interface, Net2Phone has included options to get quick access to customer support documents. Source: Net2Phone
  • Customer training: Net2Phone offers training resources to help users maximize the platform’s features.

Anything missing?

There’s no live chat customer support with Net2Phone, as far as our research tells us, which could be limiting if you want to talk with customer support agents without waiting in a phone queue.

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Net2Phone Review: VoIP Alternatives

Below is an overview of the alternative options to Net2Phone, based on the key factors you need to consider when shopping for a phone system.

We’ll compare the best options for medium-sized businesses in the comparison table below, to take an accurate plan-by-plan view, followed by a broader provider discussion below that.

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0 out of 0
Expert Rating
4.0
Expert Rating
4.9
Expert Rating
4.6
Expert Rating
4.5
Expert Rating
4.4
Expert Rating
4.1
Expert Rating
4.1
Price

$24.99–$34.99/user/month (based on user numbers)

Price

$25/user/month

Price

$15/user/month

Price

Custom

Price

$26/user/month

Price

$40/user/month

Price

$25/user/month

Domestic Calls

Unlimited inbound and outbound to US, Canada and Mexico

Domestic Calls

Unlimited inbound and outbound to US and Canada

Domestic Calls

Unlimited inbound and outbound to US and Canada

Domestic Calls

Unlimited inbound and outbound to US and Canada

Domestic Calls

Unlimited inbound and outbound to US and Canada

Domestic Calls

Unlimited inbound and outbound to US and Canada

Domestic Calls

Unlimited inbound and outbound to US and Canada

International Calls

Unlimited minutes to 40+ countries

International Calls

Metered calls

International Calls

Metered calls

International Calls

Unlimited minutes to up to 48 countries

International Calls

Unlimited minutes to 50+ countries (depending on package)

International Calls

Metered calls

International Calls

Metered calls

Key Features
  • Video calls: 100 users
  • CRM integrations: Add-on
  • Screening: Basic (caller ID/blocking)
  • Training tools: Recording
  • Global minutes: 40+ countries
Key Features
  • Video calls: 100 users
  • CRM integrations: 110+
  • Screening: Full suite
  • Training tools: Barge, whisper, analytics
  • Global minutes: US/CA only
Key Features
  • Video calls: 500 users
  • CRM integrations: 8+
  • Screening: Basic (caller ID/blocking)
  • Training tools: Full suite
  • Global minutes: US/CA only
Key Features
  • Video calls: 500 users
  • CRM integrations: 15+
  • Screening: Partial (no voicemail)
  • Training tools: Recording, analytics
  • Global minutes: 48 countries
Key Features
  • Video calls: 150 users
  • CRM: 9+
  • Screening: Partial (no auto-screening)
  • Training: Recording
  • Global minutes: 50+ countries (toll-free via add-on)
Key Features
  • Video calls: 200 users
  • CRM integrations: 11
  • Screening: Full suite
  • Training tools: Recording, analytics
  • Global minutes: US/CA only
Key Features
  • Video calls: 150 users
  • CRM integrations: 5+
  • Screening: Full suite
  • Training tools: Recording, analytics
  • Global minutes: US/CA only

➡️ RingCentral – Best for feature-rich teams needing integrations and training tools

Price: From $15 per user, per month (Core), to $35 per user, per month (Ultimate).
Why choose it: RingCentral includes advanced tools like call whisper/barge, analytics dashboards and 400+ integrations from the mid-tier up. These are only available on Net2Phone’s Ultimate plan and, even then, Net2Phone still lacks coaching features. Still, it does have unlimited international calling, unlike RingCentral.
Best for: Medium or large teams that need full visibility and CRM-linked workflows.

➡️ Zoom Phone – Best value VoIP with expert features (especially for video)

Price: From $15 per user, per month.
Why choose it: Zoom Phone undercuts Net2Phone’s Essentials plan while offering class-leading native video conferencing tools, as well as call monitoring features like call barge and whisper, all from the outset of its lowest-cost metered plan. Net2Phone limits full video tools to higher plans, by comparison, and lacks all those call monitoring features.
Best for: Businesses already using Zoom for meetings that want a superb value VoIP.

Screenshot of Zoom voicemail transcription
In the top left corner, you can see the voicemail transcript Zoom generated, which was mistake-free. Source: Expert Market

➡️ Dialpad – Best for AI smarts and built-in transcriptions

Price: From $15 per user, per month (Standard), $25 per user, per month (Pro).
Why choose it: Dialpad includes real-time AI transcription, sentiment analysis, keyword tracking from live calls, call summaries (with action items) and team analytics on all plans. Net2Phone offers AI only from its Professional plan and we’d argue it has much less complexity than Dialpad (while costing more).
Best for: Small to medium teams wanting affordable AI tools and seamless app use.

➡️ 8×8 Work – Best for international calling and call center features

Price: From $24 per user, per month.
Why choose it: 8×8 offers unlimited international calls, CRM integrations and whisper/barge tools, reportedly earlier in its plan lineup. Net2Phone only includes international calling from Professional and training tools are absent entirely.
Best for: Global support teams needing compliance, coaching and quality tracking.

How We Reviewed Net2Phone

In our latest assessment of VoIP systems, we have researched 11 market-leading VoIP service providers so we can make the most useful recommendations to US businesses in 2025. Using our in-house research framework and ranking process, we evaluated each VoIP system across eight core categories of interest, each weighted differently, and then combined the results to come up with a final score. We asked some key questions to get to the answers that will help your operations the most.

Our Decision-Making Criteria with Assessment Weighting

Informed by readers and businesses we speak to regularly, as well as our own experiences using major VoIP platforms, we designed a research framework to assess each VoIP provider plan. It consists of eight overarching assessment categories, each designed to answer a specific question a buyer might have.

  • Which VoIP service offers the best call handling features for US businesses?
    Call management (25%): We assessed features like call routing, queues, custom greetings, voicemail screening and spam call blocking to see how well each provider handles inbound traffic. VoIP-using organizations often deal with high call volumes. They rely on call management features to create a better experience for these callers.
  • Can this platform support internal communication across remote or hybrid teams?
    Communication channels (20%): We looked at the availability of tools like video conferencing, team messaging, SMS and mobile app functionality, since VoIP is often purchased to streamline communication into one application, rather than separate tools.
  • Will this system help me onboard and train staff effectively?
    Training features (20%): We tested tools for live coaching (e.g. call whisper/barge), call recording and performance dashboards – crucial for service and sales teams. VoIP-using businesses often train their employees on telephone etiquette.
  • Is the pricing clear and competitive for small and medium businesses?
    Pricing (10%): We reviewed subscription tiers, user discounts, setup fees, and whether unlimited minutes are included or capped.
  • Will this VoIP system work with the software we already use?
    Software integrations (10%): We checked how well each provider integrates with platforms like Salesforce, HubSpot, Zendesk, Google Workspace and Microsoft Teams. VoIP software is often used with customer-data applications and other communication technologies in order to increase operational efficiency.
  • Can we keep using our existing phones and hardware?
    Hardware integrations (5%): We reviewed compatibility with desk phones, speaker systems, and headsets from major brands. VoIP software is often used with standalone hardware.
  • What level of customer support is available if we run into issues?
    Customer support (5%): We tested the availability of live chat, phone and email support, as well as help centers and user communities, and how they perform in terms of accessibility and convenience.
  • How secure is this system for business use?
    Security options (5%): We assessed features like multi-factor authentication (MFA), encryption and compliance with US data protection laws. Organizations can be put at risk if sensitive information is leaked due to a breach of security.

Where possible, we've also completed usability testing for VoIP services that we could get hands-on with. Testers put VoIP software through its paces to assess how well each could complete certain prescribed tasks.

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Verdict

Net2Phone is a capable VoIP platform but not one that thoroughly impressed us across the board. Its built-in international calling, hardware flexibility and bundled AI tools offer real value, particularly for businesses with remote teams or global clients.

However, it falls behind top competitors in areas like training support, integrations and pricing. Many essential tools, from advanced analytics to full-feature video conferencing, are reserved for its top-tier plan as well, and, even then, CRM integration options remain comparatively limited.

If your business is primarily focused on calling, wants native SMS/MMS and prefers predictable call pricing (unlimited) across multiple geographies, Net2Phone could be a fit. But for businesses that depend on staff training, software integrations or multichannel communications, more rounded platforms like RingCentral, Zoom Phone or 8×8 will deliver more for your money.

Ready to find out which VoIP solution best suits your needs? Use our quote comparison tool to get matched with top providers and receive tailored pricing, all for free.

Written by:
Matt Reed is a Senior Communications and Logistics Expert at Expert Market. Adept at evaluating products, he focuses mainly on assessing fleet management and business communication software. Matt began his career in technology publishing with Expert Reviews, where he spent several years putting the latest audio-related products and releases through their paces, revealing his findings in transparent, in-depth articles and guides. Holding a Master’s degree in Journalism from City, University of London, Matt is no stranger to diving into challenging topics and summarising them into practical, helpful information.