Net2Phone Review and Pricing 2023: The Best Business Phone System for Low-Cost International Calls

Net2Phone is an affordable cloud-based phone system provider that offers international business communications solutions that are designed to help your small business grow. This is why it’s the best business phone system for low-cost international calling, scoring an overall score of 4.3/5.

In this N2P review we’ll go through the key factors you should consider when choosing a phone system. These are pricing, inbound and outbound communication features, integrability, scalability, and customer support. Using our extensive research into the provider, we’ll compare N2P's performance in those sectors with other market leaders, highlight its standout features, and discuss its pros and cons.

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Net2Phone’s Pros and Cons

✓ Pro: Unlimited Nationwide and International Calling

Netting a score of 3.6/5 for features in our research, Net2Phone communication technology has a wide reach because it offers free international calling to over forty countries. This is especially beneficial for businesses with a global clientele. Another plus is this feature gives small businesses and startups the flexibility and the opportunity to provide services aimed at global markets.

✓ Pro: Affordable Plans

Our research team scores Net2Phone a solid 4.5/5 for pricing because its affordable plans are packed with inbound communication features that are essential to businesses of all sizes. These features allow you to automate the simple processes, allowing you to focus on complex tasks. Some of these features include a virtual receptionist, spam prevention, and ring groups. In addition to this, all of its plans come with free international calling to over forty countries.

✓ Pro: Reliable Customer Support Channels

N2P provides easy-to-reach customer support channels to accommodate different user needs and issues, including a knowledge base, email, and phone support. In addition to this, N2P will offer a reimbursement to users who experience 30 minutes or more of service interruptions, helping it earn 3.9/5 for customer support.

✘ Con: Limited Outbound Communication Features

While it may offer a host of inbound communication features on every plan, important outbound tools that help enhance the quality of your operations aren’t available on any of its plans. These include analytics, call-flow designer, and call monitoring,

Meanwhile, 8×8 scores a near perfect 4.8/5 for features because its plans offer more outbound communication features. These are custom call lists and document sharing, which N2P doesn’t offer. However, Net2Phone does offer more inbound communication features than 8×8, which is great for businesses that are in the hospitality or contact center industries.

✘ Con:  Limited Integration Options

While every N2P plan has access to the API feature, allowing users to develop custom software, it only scores 4/5  for scalability. This is because it doesn't offer any other integration options on any of its plans, such as external, internal, or email integrations.

However RingCentral scores 4.9/5, the highest for scalability in our research, offering extensive security settings, more CRM and helpdesk integration options, and more management and collaboration features – especially on its Premium and Ultimate plans. These include call monitoring, document sharing, and analytics. Meanwhile, N2P has limited CRM and helpdesk integration options and lacks email, workspace, external, and internal integrations. However, it offers all inbound communication features on its plans, starting at $29.99, while RingCentral doesn’t offer call queue and ring groups on its Standard plan that also costs $29.99, scoring 3.5/5 for pricing against N2P pricing score of 4.5/5.

How Much Does Net2Phone Cost?

Its Business Lite plan only costs $29.99 per user, per month, and its web and mobile apps, video conferencing, and SMS features enable mobility, accessibility, and productivity. With the addition of unlimited international and nationwide calling services to the mix, you get a winning combination, scoring 4.5/5 for pricing for its affordability and functionality. However, outside of open API, it doesn’t come with integration features.

Meanwhile, Zoom which receives the highest rating for pricing in our research ( 5/5), offers a richer range of integration options plus inbound and outbound communication features for a very low price of $13.30 per user, per month. But you need to upgrade to its most expensive Select plan to access the international calling feature unlike N2P , which offers this feature on every plan.

If you're still unsure about Net2Phone, use our free quote-finding tool. Fill in a few details about your business and we’ll match you, with our top providers who will reach out to you with obligation-free quotes.

Net2Phone’s Standout Features

Automatic Call Recording

Net2Phone has an automatic call recording feature that stores all call recordings in the cloud for up to six months. This feature enables you to safeguard your company should you need to provide evidence in the event of a dispute. Monitoring every call also demonstrates adherence to organizational standards. In addition, when clients find out that calls are recorded, the customer experience is elevated to a new level because it demonstrates great service and conveys the message that you value call data seriously. However, this feature does come as an add-on and will require you to pay extra.

IP Door Intercom

The IP door intercom feature is a hands-free entry control that’s connected to the intercom. The delivery person needs to just press the call button on the intercom, and it will initiate a call to a configured extension. It can be to your phone, a security desk, or the receptionist. Visitors get access by keying in a door code on the keypad. Once activated, the access control will permit a quick unlock of the entrance. The pricing for this feature can be customized for your business. You will need to contact its  customer service directly to get a quote for this feature.

Web Calling

Using your Net2Phone business phone number, the provider’s WebRTC web calling feature will allow you to use your laptop or desktop to make and receive calls.. This feature will also allow you to host conference calls and video meetings. All you need to do is open the web calling application using a compatible web browser, dial the number from the dialpad, and hit call.

What Kind of Business is Net2Phone Best For?

A majority of organizations use the global market as a resource for networking and commercial prospects. If you manage a company with international business partners, a corporation that recruits employees from other countries, a startup providing an online service, or a business in retail, Net2Phone top VoIP features, 24/7 live phone support, and free international calling feature to over 40 countries are ideal.

How Does Net2Phone Compare With Other Phone Systems?

Below is an overview of how Net2Phone scores based on the key factors you need to consider when shopping for a phone system.

Inbound and Outbound Communication Features

What’s great about Net2Phone service is that all of its plans come with a call queue, ring groups, and virtual receptionist. However, it offers a poor range of outbound communication features. Power dialer, custom call lists, and auto dialer are some of the features that aren’t offered on any of its plans. These outbound automation features enable your operations to run smoothly and function perfectly, even if you are a low-cost business with limited  staff. Still, it scores a decent 3.6/5 for features.

Meanwhile, 8×8 gets 4.8/5 for features, the highest score in this category, because its plans come with lots of inbound and outbound communication features, extensive security settings, and various customer support channels, especially when you sign up for its higher-priced plans. But its Express plan has fewer inbound communication features than Net2Phone. It lacks spam prevention, voicemail-to-text, call queue, and ring groups, which are all available on N2P plans.

External Connections

However, the options for business applications that you can integrate with the system are still limited. For example, its CRM integrations only offer Salesforce and Zoho CRM, while other providers, such as RingCentral, offer over 90 software integrations. The upside to this is that these CRM platforms are one of the best CRMs on the market. But it only receives 2.8/5 for external connections because integration options for email, workspace, internal, and external live chat integrations aren’t available on any of its plans.

RingCentral, on the other hand, scores 5/5, the highest for external connections, because it offers deeper integration options on its higher-priced plans, including external, internal, and email integration options, which aren’t included on any of N2P’s plans.

Scalability

N2P offers unlimited users, local numbers, ring groups, and some management and collaboration features, receiving a 3.2/5 score for scalability. These features, such as customizable call routing and call transcripts, allow you to automate your workflow so you can focus on more important tasks, like  providing exceptional customer care.

However GoToConnect, has services that are designed to develop a scalable business. It offers more outbound communication features than N2P, including automation tools, such as document sharing and analytics, which are important for easy scaling. This gives GoTo Connect a solid score of 4.4/5 in scalability.

Customer Support

To accommodate its customers' varying needs, Net2Phone provides a variety of customer support options, including a knowledge base, email, and phone support. It doesn’t offer 24/7 live phone support, but it does have live chat support on all of its plans, seeing it score a 3.5/5 score in this category. If these are features that are make or break,  8×8, comes with a wider range of customer support channels, including 24/7 live support on every plan, earning a perfect score of 5/5 in this category.

Does Net2Phone Have Good Customer Reviews?

Net2Phone receives an impressive score of 3.8/5 for customer score because most users are satisfied with the service and the support it provides. Its plans come with live chat support which allows customers to get real-time support.

This is what some had to say about Net2Phone: