Written by Fernanda Alvarez Piñeiro Reviewed by James Macey Updated on January 6, 2023 On this page 8x8 RingCentral Vonage Zoom GoToConnect Ooma Nextiva Net2Phone US Dialpad Nuacom Should you choose Google Voice anyway? Is Google Voice being discounted? Google Voice vs Google Fi: Which One Should You Use? Verdict How We Test Business Phone Systems FAQs Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. Our meticulous, independent research has found that 8×8’s and RingCentral’s VoIP systems are the best alternatives for Google Voice because of their wealth of communication features, external connections, and their ability to scale just as fast as your business.Chances are you’ve definitely used at least one of Google’s products before. Whether you intentionally chose it because of its wealth of functionalities, or simply because Google is already familiar territory for you and your business, Google has a lot to offer.However, we know that businesses are on the hunt for a VoIP system that needs to tick lots of boxes and that Google Voice is not necessarily the best solution. For starters, you need to purchase the entirety of Google Workspace to even begin to use Google Voice, the communication features aren’t super generous, and it’s not the most scalable offer on the market. If it’s not the solution for you, we honestly don’t blame you.Although our researchers recommend 8×8 and RingCentral, if you’re looking for a Google Voice alternative, they might not be the best solutions for your business. To compare providers and quotes, fill in our quick and free quote comparison tool, which will help you find the supplier that works for you.The Best 10 Google Voice AlternativesThe best 10 Google Voice alternatives are:8×8RingCentralVonageZoomGoToConnectOomaNextivaNet2Phone USDialpadNuacom Swipe right to see more 0 out of 0 backward forward Google Voice Best Alternative to Google Voice 8×8 RingCentral Vonage Most Affordable Zoom Phone GoToConnect Ooma Nextiva Net2Phone Dialpad Nuacom Price from $10/user/month Price Custom Price $20 per user, per month – $35 per user, per month Price $19.99 – $39.99 per user, per month Price $10-20 per user, per month Price $27 – $32 per user, per month Price $19.95 – $29.95 per user, per month Price $18.95 – $40.95 per user, per month Price $18.99 – $29.99 per user, per month Price $15 per user, per month – Bespoke Price $9.99 – $39.99 Domestic Calls Unlimited Domestic Calls Unlimited Domestic Calls 1000 inclusive inbound minutes 2000 outbound minutes per user Domestic Calls Unlimited to domestic landlines Domestic Calls Unlimited inclusive inbound and outbound minutes Domestic Calls Unlimited Domestic Calls Unlimited Domestic Calls Unlimited Domestic Calls Unlimited Domestic Calls Unlimited Domestic Calls Unlimited International Calls Free calls to the US from any country International Calls Unlimited to 14 countries International Calls N/A International Calls N/A International Calls N/A International Calls Free international calling to 50+ countries International Calls N/A International Calls N/A International Calls Free international calling to 40+ countries International Calls N/A International Calls N/A Key Features AnalyticsCustomisable call routingMulti-factor authenticationUser permissionsPassword rules Key Features Onboarding supportCall queueRing groupsAnalyticsCustomizable call routingCall recording Key Features Voicemail to textHigh-definition (HD) voiceMulti-level auto attendantVisual voicemail and voicemail to email Key Features Onboarding supportCall queueRing groupsCall recordingCall monitoringAnalyticsWeb conferencing Key Features Impressive offer of inbound communication featuresCompetitive price pointLots of management features Key Features Call barge*Call whisper*Call recording*Analytics*CRM, Helpdesk, web conferencing integrations Key Features Virtual receptionistRing groupsMusic on holdOne toll-free number Key Features Unlimited calling within the US and CAFree local and toll-free numberVoicemail to email notificationsAuto attendantBusy lamp fieldHold music Key Features Unlimited nationwide callingUnlimited international callingAuto attendantCall queueRing groupsVoicemailBusy lamp field Key Features Unlimited callingHigh-definition (HD) voiceMulti-level auto attendantVisual voicemailDepartments/ring groupsHold queues Key Features 15 minutes onboarding support sessionCRM, Helpdesk, Internal live chat, and email integrationCall queueRing groups Get free quotes Try 8x8 Try RingCentral Try Vonage Get free quotes Get free quotes Try Ooma Get free quotes Compare Quotes Get free quotes Get free quotes 8×8The Best Google Voice Alternative For Scalability 8x8 4.9 Pricing $15-140 Try 8x8 Read our review Quick overview Scoring a spectacular 4.9/5 for scalability in our in-depth research, 8x8 is a great Google Voice alternative if you’re looking for a VoIP system that will grow at the same pace as your company. Known for its customizable, drag-and-drop dashboard, and intelligent coaching and collaboration tools, 8x8 offers a wide menu of subscription options that will allow you to gradually – or rapidly – scale up your business.The scalable building blocks that 8x8 offers are robust and diverse. With features like ring groups and call queue offered at almost all subscription levels, your business will be able to deal with large volumes of callers. What’s more, with web conferencing and internal live chat integrations of a wide range of platforms, including Telegram and Slack, your team will be able to work remotely, giving you more flexibility and opportunities for growth. Read more + Read less - Strengths Boasts some of the most generous customer service in the VoIP-verse Unlimited inbound and outbound minutes to 48 countries Offers real-time dashboards and wide range of seamless integrations Weaknesses Niftiest features only available at the most exclusive subscriptions Free trial is limited to features offered at Express subscription Unclear if their Customer Success Managers (onboarding support) come at an additional charge Pricing See more See less PlanStarting price (per user, per month) Express $15 X2 $24 X4 $44 X6 $85 X7 $110 X8 $140 What Do Customers Think About 8×8? Customer review “Google Voice has been around for a long time and while it can be great for some purposes, it’s not necessarily intuitive for larger businesses. My company started using 8×8 because we were in the market for a secure VoIP solution. The greatest strength that 8×8 has is its call clarity. In the past, VoIP services provided choppy call quality. It also lets you host video conferences so we don’t need to use Zoom as much internally” C.T Price, CEO Life Grows Green - 8×8 vs Google Voice: Which Is The Best Option?Our independent researchers put 8×8’s call center features, pricing, and customer support to the test and awarded it with an overall score of 4.7/5. With this in mind, we firmly believe it stands out because of its flexibility of choice.We’ve also given it a 4.9/5 score for scalability, placing it at the top of the rankings for this category as it includes call recording, transcripts, monitoring, and more. Whereas Google Voice scores a 2.9/5 for scalability in the same test as it has a very thin offering of management features that makes it a difficult VoIP system to scale. As a subscriber, you only have access to analytics and reporting and customizable call routing.Having said that, Google Voice has excellent security features, scoring a 5/5 in this category, alongside that of 8×8. It also does significantly better than 8×8 for price, scoring a 4/5 against 8×8’s 2.5/5 in this category.Whether your call center needs a comprehensive, savvy system, or you just want the essentials, 8×8 can tick off the boxes on your VoIP system checklist. 8×8 is the superior choice if what you’re looking for is scalability. RingCentralThe Best Google Voice Alternative For External Connections RingCentral 4.7 Pricing $19.99-49.99 Try RingCentral Read our review Quick overview If you’re looking for a VoIP system that acts like a master key for integrations and external connections, our thorough research suggests RingCentral is a sound choice. We have given it 4.3/5, placing it at the top of this category. Compared to Google Voice’s 2.8/5 for external connections, RingCentral offers a wide range of integrations that can help supercharge the capacity of your business communications.Another feature we like about RingCentral is its personalized, data-backed routing, which is a great feature that enables you to deepen relationships with your customers. By pairing your customers to the right agents, you maximize the chances of customer experience being a positive one. On top of that, with RingCentral’s reports and intuitive dashboards, you’ll gain valuable insights that will guide business-critical decisions. These features, in particular, make RingCentral a great choice for call centers. Read more + Read less - Strengths Rich menu of management features 96+ CRM and 57+ Analytics integrations Robust customer support Weaknesses Some features require RingCentral Engage Onboarding support only available at Standard subscription and above Integrability with most softwares needs Premium or Ultimate subscriptions Pricing See more See less PlanStarting price (per user, per month) Essentials $19.99 Standard $27.99 Premium $34.99 Ultimate $49.99 What Do Customers Think About RingCentral? Customer review “A key function of running a smooth operation for a house cleaning service is having a trustworthy and reliable phone system, and RingCentral is just that! We have over ten locations, so our phones are constantly ringing. In my opinion, the biggest strength that RingCentral has is the ability for several users to be logged into the same account and remain operational. All three of the operations staff share the same username and password and all three can be talking on the phone at the same time without issues. This is a huge bonus for us because it allows us to keep all of our messages centralized in one location instead of having three separate logins” Justin Carpenter, Founder Modern Maids - RingCentral vs Google Voice: Which Is The Best Option?Factoring in price, integrability features, and customer support, our in-depth research has awarded RingCentral an excellent 4.7/5 for its generous offer of external connections, making it a system that will very likely be compatible with your pre-existing software infrastructure. While some of the valuable features are only available at the more expensive subscription levels, it’s still a great alternative for Google Voice if you need a VoIP system that has solid external connections. After all, Google Voice only has a 2.8/5 for external connections, meaning you’d be quite limited when it comes to syncing all your communication platforms under one roof.Having said that, your wallet will be less stretched if you go for Google Voice. Awarded a solid 4/5, Google Voice outcompetes RingCentral’s 3.5/5 for pricing, making it a better choice if you’re not looking to make a bigger investment in your VoIP system. VonageThe Best Google Voice Alternative For Small Call Centers Vonage 4.5 Pricing $19.99-39.99 Try Vonage Get free quotes Quick overview Offering dynamic call routing and post-call analysis, Vonage is known for its innovative adoption of AI in its IVR phone systems. Its provision of tools, metrics, and data gives you a 360-degree view of the interactions between your customers and agents, which is why our team of independent researchers have given it an overall 4.5/5.As a small business, Vonage offers you generous customer support features and low monthly costs, all of which represents a recipe to scale up your operation. Although these come at an additional cost, Vonage also lets you tap into its wide set of ready-made integrations because it’s compatible with systems like Hubspot, Salesforce, Zendesk, Slack, and Office 365. This allows you to unify all your business communications in one spot, giving your agents all the necessary tools to provide the best customer service possible. Compared to Google Voice, Vonage is a great solution for small call centers because it’s a solid, scalable solution. According to our research, Vonage earns a solid 4.5/5 in this category, and a sterling 4/5 for its customer score. This combination of factors makes a good alternative if you’re one the smaller end of the business size spectrum. Read more + Read less - Strengths Customizable dashboards and wallboards give you real-time visibility of KPI progress Displays a local number when reaching out to customers, improving response rate Solid customer support service Weaknesses Security is not as robust compared to Google Voice Most useful features for training and management only available at professional and ultimate subscriptions Pricing See more See less PlanStarting price (per user, per month) Mobile $19.99 Premium $29.99 Advanced $39.99 What Do Customers Think About Vonage? Customer review “Supervisors are able to listen to and analyze call recordings made by customer service and sales personnel. They can even do it remotely if they use the Vonage desktop or mobile app. Because it gives coaches the ability to observe interactions between agents and customers, this function is sure to garner a lot of praise.” Ricardo Pina, The Modest Wallet - Vonage vs Google Voice: Which Is The Best Option?Backed by our thorough research, which considers training, onboarding, and the integrability of IVR phone systems for call centers, we gave Vonage an overall 4.5/5. Although you’ll need to make more of an investment to access all the features that make Vonage a top-notch phone system, it’s still cheaper than RingCentral. For that reason, we gave Vonage a 4/5 for price – the highest pricing score of all the providers on this page!If we hone in on the finer details, Vonage is a better option if you’re looking for a VoIP system with a solid offering of features. Ranking at 4.5/5 for this category, Vonage beats Google Voice’s 2.6/5.We also recommend Vonage because it offers a better, scalable solution in comparison to Google Voice, ranking at 4.5 stars above Google Voice’s 2.9/5.But Google Voice is definitely strides ahead of Vonage when it comes to security because it achieves a stellar 5/5 in this category, whereas Vonage only scores a (insert score)/5. Google Voice is one of the best VoIP systems out there when it comes to protecting your business. So, overall, if you’re a small call center, we’d recommend going for Vonage because it has better offers for external connections, features, and scalability. ZoomThe Best Google Voice Alternative For Affordability Zoom Phone 4.5 Pricing $10-20 Get free quotes Read our review Quick overview Scoring a perfect 5/5 for price in our research, Zoom Phone has a generous and affordable solution for users who aren’t convinced by Google Voice. With plans that cost $10, $15, and $20 per user per month, it’s a solid choice if you’re looking for a functional VoIP system that won’t stretch out your wallet. The good news is that despite its low cost, it doesn’t compromise on features. Scoring a 4/5 for features in our research, you can use any inbound communication and conversation feature. It therefore outcompetes Google Voice by a significant margin, which only gets to 2.6/5 for features.However, Zoom isn’t great for security (2/5), whereas Google Voice takes the big trophy scoring a perfect 5/5 in this category. Although Zoom has a range of cyber-security certifications and TLS encryption, it misses out on multi-factor authentication, password rules, and user-permissions. Read more + Read less - Strengths Impressive offer of inbound communications features Lots of management features on offer, making it a scalable solution Competitive price point Weaknesses Poor range of security features Email, phoneline, and live chat support all come at an additional cost Pricing See more See less PlanPrice (per user, per month) Metered $10 Unlimited $15 Select $20 What Do Customers Think About Zoom? Customer Reivew “The transition from our old voip solution went very smoothly. The adoption from our users was very high and they generally didn't require very much training. Everyone loves the unified communications between Zoom Phone, Zoom Chat and Zoom Video especially with the live presence status.” (sic) , Gartner Peer Insights - January 2023 Zoom vs Google Voice: Which Is The Best Option?If you’re on a tight budget, we think Zoom is a great alternative for Google Voice. Although Google Voice already is quite cheap, Zoom’s subscription plans are cheaper in comparison. Despite Zoom’s economical price, no compromise is made on the features front. Scoring a 4/5 for features in our research, Zoom is definitely the superior option as Google Voice barely makes it to 2.6/5.However, where Google Voice definitely emerges as the top contender is in the security arena. Scoring a perfect 5/5, it does a better job than Zoom at securing your operation from prying eyes. Therefore, if this is an absolute must as you’re looking for your next VoIP investment, we’d recommend going for 8×8 which has a perfect security score as well. GoToConnectThe Best Google Voice Alternative For Inbound Communication Features GoToConnect 4.3 Pricing $24-39 Get free quotes Read our review Quick overview Promising a seamless onboarding process where you can get your VoIP system working within a day, GoToConnect is a sound choice if you’re looking to get very generous access to inbound communication features. Our research suggests that what makes GoToConnect great in this arena is that all of its subscription plans have access to every single inbound communication feature that you might need.From voicemail to text, to customizable greetings, to call queues and ring groups, GoToConnect puts up a strong performance, scoring a 4.3/5 overall in our research. Although Google Voice does offer select inbound communication features, it misses out on key items like call queue and customizable hold music. We do think you’re better off with GoToConnect if you’re on the hunt for a VoIP system that answers all your inbound communication needs.To top this off, GoToConnect also has one of the richest offerings of international calls, giving you access to free international calling to over 50 countries. This makes GoToConnect a fantastic option for call centers that are looking to cater to – or maintain – an international clientele. Therefore, it arguably is better than Google Voice in this terrain, as it only lets you make free calls to the US from any country, as opposed to anywhere you want. Read more + Read less - Strengths Onboarding support is available across all subscription models Free international calling to 50+ countries and unlimited domestic inbound and outbound minutes Weaknesses Analytics and workspace integrations unavailable Limited number of compatible platforms for external connections compared to other providers Not the most comprehensive customer support Pricing See more See less Plan Basic $24 Standard $29 Premium $39 What Do Customers Think About GoToConnect? Customer review “We have had experience with almost every major VoIP carrier that exists. GoToConnect’s VoIP service has by far been the most superior of hosted VoIP solutions on the market. They have the best call quality, competitive rates, an easy onboarding experience, and their backend user interface is easy to work with and manage” David Shay, Active IT Solutions - GoToConnect vs Google Voice: Which Is The Best Option?After combing through all of the information available on GoToConnect, our researchers have given it a solid 4.3/5 rating. Compared to Google Voice, it definitely is far ahead in terms of inbound communication features, which is why it scores at 4.5/5 in this category. Irrespective of which subscription plan you go for, you’ll have access to all the inbound communications features you might need. On the other hand, the landscape looks a bit more sparse for Google Voice, scoring a low 2.6/5 for features, mainly because it misses on a bunch of important ones.Compared to Google Voice, however, GoToConnect lags behind in security. Whereas Google Voice ranks with a perfect 5/5, GoToConnect just reaches 4/5. Overall, we do still recommend GoToConnect if what you’re looking for are inbound communication features, but keep in mind that Google Voice definitely has its strong points. OomaThe Best Google Voice Alternative For Value For Money Ooma 4.3 Pricing $19.95-29.95 Try Ooma Get free quotes Quick overview Offering one of the cheapest price points of all the providers we look at here, it’s pretty evident why we think Ooma is one of the best VoIP providers for value. What stands out about Ooma is its wide ranging offering of communication features, which are definitely a big plus when you’re looking for the right VoIP system for your business. With features like virtual receptionist, ring groups, and voicemail, Ooma is a great choice if you want to get value for your money.What’s more, Ooma scores a solid 4.5/5 for customer support and, based on averages from platforms like Capterra, G2, and Trustpilot, it has an average customer score of 4.4/5. This tells you that real-life customers of Ooma have not had many sticking points overall, so you’re getting your money’s worth for the service you pay for.Learn more about Ooma with our Ooma review. Read more + Read less - Strengths Not tied to a contract – can use the system for as long as needed and can be easily canceled on demand Competitive pricing that won’t break the bank Great track record of customer experience Weaknesses Only comes with 35+ features, less than others on this list Scores 1 star rating on security on our research Very limited offer of external connections Pricing See more See less PlanStarting price (per user, per month) Ooma Office $19.95 Ooma Office Pro $24.95 Ooma Enterprise $27.99 Ooma Enterprise Call Center $49.99 What Do Customers Think About Ooma? Customer review “Ooma has been an excellent business phone system. Regarding our communications, Ooma ticks all the boxes for power and convenience. You can set up telephones and fax machines, giving customers a polished experience when they call. Even in the depth of an international pandemic, you could reach out to Ooma’s helpful support team at any time. After we activated the product, the sales guy was always accessible to answer any questions” Jeff Mains, CEO Champion Leadership Group - Ooma vs Google Voice: Which Is The Best Option?Compared to Google Voice, our research shows that Ooma has a better offering of value for money, partly because of the solid high scores across customer support and customer score, ranking at 4.5/5 and 4.4/5, respectively. Ooma represents a solid VoIP investment compared to Google Voice, which only ranks at 3.1/5 for customer support.Based on our independent research, Ooma is a better scalable solution when compared to Google Voice, as Ooma ranks at 4.1/5 and Google Voice only reaches 2.9/5.However, Google Voice is cheaper overall, ranking at 4/5 compared to Ooma’s 3.5/5. So, while you do play less with Google Voice, you get more for your money with Ooma. NextivaThe Best Google Voice Alternative For Flexible Set Up Nextiva 4.3 Pricing $23.95-37.95 Get free quotes Quick overview Nextiva is pretty flexible when it comes to set up as it boasts its own first-party hardware and is compatible with third-party desktop phones like Cisco, Yealink, and Polycom. This is particularly useful if you have a preference for having a desktop phone as part of your VoIP system.Although others, like Ooma, also offer first-party desktop phones, Nextiva is strides ahead because it has a wider range of third-party desktop compatible phones. Google Voice, on the other hand, offers no first-party desktop phones and is only compatible with Polycom third-party desktop phones. If a flexible set up is a must for you, we’d recommend choosing Nextiva over Google Voice.With a 99.999% uptime guarantee, 24/7 Live Support, live chat, and onboarding support, we like Nextiva because of its expansive customer support – our researchers also gave it an excellent 4.5/5. So you can be confident in knowing that if you crash into trouble when using your VoIP system, Nextiva’s customer service will be there to help. Read more + Read less - Strengths Competitive price point Fantastic customer support Weaknesses Very limited offering of external connections Not many management features on offer, which doesn’t help scalability Missing multi-factor authentication and password rules, limiting its security Pricing See more See less PlanStarting price (per user, per month) Essential $23.95 Professional $27.95 Enterprise $37.95 What Do Customers Think About Nextiva? Customer review “Nextiva has been so helpful to the company in our many years of using them. The entire team can have access to the main phone line, and we even have a fax number in case we need that too. The customer service is so easy to get to use and the people on the other hand really care about the company and want to help as much as they can. Nextiva has been able to be a one-stop shop for phone numbers, text messages, video conferences, and even a CRM software. All of these things are so important to a travel company, as we get tons of calls and are always looking for new ways to connect to customers.” Kevin Hwang, Manager Ultimate Kilimanjaro - Nextiva vs Google Voice: Which Is The Best Option?As a business choosing a VoIP system, there’s a whole set of boxes that you need to tick to make sure you’re going for the provider that fits the needs of your business.. If one of the top boxes for you is a flexible set up, Nextiva is a better choice than Google Voice. From mobile app integrations, to first and third-party desktop phones, Nextiva has one of the best offerings on the market for a flexible setup. Comparatively, Google Voice offers no first-party desktop phone integrations, and you can only use a Polycom third-party desktop phone if you’re a standard or premier subscriber.However, Google Voice is a stride ahead in terms of security and price, scoring a 5/5 and 4/5, respectively. In the same categories, Nextiva scores 3/5 and 3.8/5. This means that, overall, Google Voice is safer and more affordable than Nextiva. Net2Phone USThe Best Google Voice Alternative For International Calling Net2Phone US 4.2 Pricing $19.99-31.99 Get free quotes Quick overview If you want a VoIP provider that comes with free international calling, and has a better offering of features and customer support, Net2Phone US is a solid alternative we can vouch for.With both inclusive inbound and outbound minutes, you can make unlimited domestic and free international calls to over 40 countries with Net2Phone US. On the other hand, Google Voice does offer unlimited domestic calls, free calls to the US from any country, and free calls to Canada from the US. Overall, it sounds like a pretty sweet deal, but Google Voice does come with significant setbacks that might be a dealbreaker for your business. Therefore, Net2Phone is a great Plan B if Google Voice is not the VoIP system for your business. Read more + Read less - Strengths Net2Phone will supply you with free upgraded desk phones when you switch to the system Provides free, 24/7, US-based customer support via phone or email The system is very user friendly, and includes a simple management console that makes it easy to make changes to your system Weaknesses Doesn’t come with audio conferencing or team messaging Very limited software integrations compared to competitors Doesn’t offer call flip, barge, or whisper and is limited in management features Pricing See more See less PlanStarting price (per user, per month) N2P Virtual $19.99 N2P Essentials $23.99 N2P Professional $27.99 N2P Ultimate $31.99 Net2Phone US vs Google Voice: Which Is The Best Option?Scoring a 4.5/5 for price in our research, one of the reasons we like Net2Phone is because of its competitive price, scoring higher than Google Voice’s 4/5. Although the score is far from perfect, Net2Phone is also better for features, scoring a 3.6/5 in comparison to Google Voice’s low 2.6/5.However, where Google Voice does have an edge is in security and customer score. With an impressive 4.4/5 from customer reviews on Capterra, G2, Trustpilot, and TrustRadius, Google Voice users seem to have had better experiences, while Net2Phone US users gave it an average score rating of 3.8/5. Overall, Net2Phone is marginally better than Google Voice, so if you want a good alternative VoIP provider that has a generous offer of free international calls, it’s definitely a sound choice. DialpadThe Best Google Voice Alternative For Conversational AI Dialpad 4.1 Pricing $15-Tailored Get free quotes Read our review Quick overview With one foot in the present and another in the future, Dialpad is known for its innovative use of conversational AI. Known as Dialpad AI, this function accurately transcribes your phone calls in real-time, flags whether or not the conversation features happy or frustrated customers, automates post-call summaries, and enables you to create notes with tips and advice that appear on screen when certain keywords or phrases are spoken on call. Although Google does deal with Conversational AI through its Contact Center AI - which offers a free trial - Dialpad’s Conversational AI has a higher degree of functionality and is more fine-tuned than Google’s. Overall, having this sort of technology is an added plus for businesses as it offers agility and flare of tech savviness and functionality to your business communications. Read more + Read less - Strengths Great customer support, including a user forum, knowledge base, and live chat Fantastic customer reputation, with an aggregated review score of 4.4/5 Offers some of the best range of features in the VoIP-verse Weaknesses Not very easy to scale, scoring 3.3/5 in our scalability analysis Doesn’t have an uptime guarantee at the Pro subscription level Pricing See more See less PlanStarting price (per user, per month) Standard $15 Pro $25 Enterprise Tailored What Do Customers Think About Dialpad? Customer review “We appreciate the product’s versatility and ease of use the best. We transferred two company numbers, and we also each got a cell phone number, which is fantastic for conducting business. We never miss a call because we can use it while traveling, at the workplace, and on the road. Additionally, by creating groups, we can shift over to our personal phones while keeping one phone on do not disturb” Joanne King, Director ICMP - Dialpad vs Google Voice: Which Is The Best Option?Our thorough research has looked closely at how suitable Dialpad is for businesses, and has awarded it a 4.1/5. Its score is higher than Google Voice in the customer support category as our researchers awarded it a 4.5/5, and one of the reasons for this is that Dialpad is there whenever you experience a VoIP outage. Dialpad’s range of features –particularly it’s very generous offering of inbound communications features– also place it at an excellent 4.4 star rating in this category, ranking above Google Voice’s 2.6 rating. So on top of being a good alternative for Conversational AI, Dialpad also beats Google Voice due to its features and customer support. But Dialpad is not the perfect alternative for Google Voice if you’re looking for a provider with robust security features. Here, Google Voice tops the charts in our independent research with a 5 star rating, speeding ahead of Dialpad’s 3 star rating. NuacomThe Best Google Voice Alternative For Customer Satisfaction Nuacom 3.7 Pricing $24.99-Tailored Get free quotes Read our review Quick overview Based on our in-depth research, which aggregates scores from customer reviews, Nuacom has the highest customer satisfaction in the VoIP-verse, earning an average rating of 4.6/5sites like Capterra, Trustpilot, G2, and TrustRadius. Although Google Voice doesn’t tread too far behind with an average score of 4.4/5, Nuacom’s slight edge is because of its features and scalability. With a wider offering of management and inbound communication features, including call recording, customizable call routing, and call-flow designer, Nuacom fills in some of the gaps left open in the features terrain by Google Voice. So if you’re not too sold on Google Voice, but are still looking for a provider that has a high customer score, Nuacom is a solid alternative. Read more + Read less - Strengths Impressive collection of positive customer reviews Unlimited user limit Generous inbound communication features Weaknesses Does not offer analytics or email integrations Not transparent about its compliance certification, and does not provide multi-factor authentication or password rules Pricing See more See less PlanStarting price (per user, per month) Unlimited $24.99 Call Center $39.99 Enterprises Tailored What Do Customer Think About Nuacom? Customer review “Our first objective was to enhance our sales process, which depended heavily on the quality of our relationships with potential customers. Although I came from a Marketing background, everybody familiar with sales knows that making a phone call is much more effective than sending an email. We required a reliable telephone network, thus. (sic) Because of its compatibility with our existing Hubspot CRM, we made the decision to go with NUACOM for unified call and email tracking. And the call recording function was a big factor in our final decision to use them. They offered competitive prices, especially considering the value of unlimited mobile-to-mobile calls. Having the sales team call each and every lead really helped us out.” Paul Somerville, Editor-In-Chief Electric Scooter Guide - Nuacom vs Google Voice: Which Is The Best Option?Based on our in-depth research, we think Nuacom is the best alternative to Google Voice if you’re looking for a VoIP provider that has a track record of impressive customer reviews. Although Google Voice has excellent security features, which crown it with a 5/5 against Nuacom’s decent 3/5, Nuacom still drives ahead because it has a better set of management and inbound communication features. For this reason, Nuacom scores a 3.3/5 in our independent research, ahead of Google Voice’s 2.6/5 rating. Should You Choose Google Voice Anyway?The short answer is: it depends. Google Voice is a fantastic choice for users who are already big fans of Google and want to travel the shortest route to set up their VoIP system. What’s more, Google Voice comes equipped with unlimited domestic calls, free calls to the US from any country, and great collaborative features with Google Workspace. If all of these things sound like a homerun to you, Google Voice can be the right fit for your business.However, if you’re not an avid Google user, and don’t care much for a solid offering of international calls, Google Voice is probably not the right fit for you. While the system has notable strengths, these may not be the strengths you are looking for and need. Still stuck on what the right solution for your business is? You can easily compare providers and quotes by filling in our free quote comparison tool which will give you obligation-free quotes from suppliers whose VoIP system can work for you. Is Google Voice Discounted?Google Voice does offer discounted pricing if you’re a registered education organization, which is available to you through Google Workspace for Education. If you’re a non-profit organization, you can also contact a Google Sales representative and inquire about a discounted subscription. Google Voice vs Google Fi: Which One Should You Use?Beyond Google Voice, Google also offers Google Fi. At first glance it might seem that you have to make a choice between the two, that’s not necessarily the case – you can actually use both products and interlink them to power your the communication of business. Here’s what each product is:Google Fi is a mobile virtual network operator (MVNO) provided by Google that provides calls, SMS, and broadband by making use of cell phone organizations and WiFi. It offers pay-as-you go data or an unlimited plan, and through the service it provides, you can always have the best signal possible on your phone. Just like any other telecommunications provider, you’ll need a SIM card to use Google Fi and, overall, will end up being slightly more expensive than Google Voice. If you want to compare it to something similar, you can think of Google Fi as Google’s equivalent of AT&T or Verizon.Google Voice is a telephone utility service provided on a US telephone number to Google Account users. Essentially, it gives you a phone number with which you can make and receive calls from different devices for free – as long as you have a stable internet connection. Since Google Voice is a Voice over Internet Protocol system (VoIP), it also allows you to wield features like call forwarding.The great part is that Google has also brought the services together, so you don’t necessarily have to choose between the two. Now you can have a Google Fi and a Google Voice number on the same account, so you don’t need to create separate accounts for both. All you have to do is follow some easy steps and port a number to sync both services. Once you do this, you’ll be able to forward calls between accounts.The answer depends entirely on what it is exactly that your business needs. If what you’re looking for is a system to sync your business communications and integrate Google Workspace, then Google Voice is a better avenue to go through. Verdict If you’re on the hunt for a Google Voice alternative, we recommend 8×8 as the best choice currently on the market. With its stellar overall score of 4.9/5 for scalability, it’s a feature-rich system that will grow at the same pace as your business, so you can count on it as a worthy investment. It also has an offering of unlimited calls to 48 countries, which rivals Google Voice’s free international calling, except it does require you to get an X4 subscription, at the very least.If you feel that 8×8 is not for you, you can consider getting RingCentral, which also has our stamp of approval as a solid Google Voice alternative. Scoring at the top of the external connections ranking with 4.3/5 in our in-depth research, RingCentral will fit right in with your software infrastructure and help optimize your business communication.Whether you’re feeling ready to make a choice, or you’d still like to shop around for suppliers, you can fill in our quick and free comparison tool to fast-forward your move toa new call center phone system. Simply answer a few questions about the needs of your business, and we’ll match you up with the VoIP providers you should know about. They’ll be in touch with free, tailored, no-obligation quotes and answers to your questions. How We Test VoIP Phone Systems and Services for BusinessesWe tested 10 market-leading VoIP products and services to evaluate them in terms of functionality, usability, cost, security options, and more so we can make the most useful recommendations to US businesses.Our rigorous testing process means these products have been scored and rated in seven main categories of investigation and 16 subcategories – in fact, we covered 78 areas of investigation in total. We then gave each category score a ‘relevance weighting' to ensure the product's final score perfectly reflects the needs and requirements of Expert Market readers – and that's our product testing algorithm in a nutshell!Our main testing categories for VoIP products and services are:Customer Score: external customer opinion; the feedback and ratings given by customers who have used a particular VoIP product – the market position and reputation a VoIP software holds.Cost: the pricing structure associated with the VoIP service, such as monthly subscription fees, call rates, setup fees, hardware costs, and any additional charges for add-on features or services.Features: the functionalities and capabilities offered by the VoIP service, including basic features such as call forwarding and voicemail, as well as advanced features like auto-attendant and conference calling.External Connections: the VoIP service's ability to connect and integrate with external systems or devices, such as compatibility with existing phone systems or integration with mobile devices.Customer Support: the assistance and resources provided by the VoIP service provider to customers, including technical support, online resources, and access to customer support representatives.Security Options: the measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.Scalability: the ability of the VoIP service to accommodate the growth and changing needs of an organization, e.g. capacity to handle a growing number of users or support multiple locations. FAQs Is there a free service like Google Voice? Currently, you can’t really access free VoIP systems, but you can definitely get free trials for some of the best providers out there, including Google Voice. 8×8, RingCentral, Vonage, GoToConnect, Ooma, Nextiva, Dialpad, and Nuacom all offer free trials, ranging from seven to 14 days. What is the point of Google Voice? Despite the faults of Google Voice, it’s still a solid VoIP system that can be a great choice for your business. The point of getting Google Voice lies in whether you’re an avid Google user who wants to make little effort to shift to VoIP, or if you’re looking for a robust system with lots of security features. Here are a couple of added advantages you might want to consider when choosing to invest in Google Voice:Domestic calls are unlimitedFree calls to the US from any country and free calls from Canada to the USGreat collaboration features if you are mainly relying on Google Workspace How much does it cost to use Google Voice? Earning 4/5 from our independent researchers for pricing, Google Voice is a pretty affordable VoIP solution. Here’s what each subscription model will cost you:PlanStarting at (per user, per month)Starter$10Standard$20Premier$30 Written by: Fernanda Alvarez Piñeiro Fernanda is a Mexican-born Expert Market writer, specialising in providing in-depth insights about business software to help businesses of all shapes and sizes thrive. From VoIP systems to project management software, she’s passionate about helping businesses find the tools and methods that will help give them an edge over their competitors. Fernanda has ample journalistic experience, having written for a multitude of online magazines about topics ranging from Latin American politics to cryptocurrency. Reviewed by: James Macey Senior Business Software Researcher James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.