Nextiva Review: Is Nextiva the Business Phones Supplier for You?


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Nextiva is a VoIP (voice over internet protocol) and cloud communications giant. Founded in 2006, Nextiva boasts more than 150,000 customers. In 2017, it reported a turnover of $110 million. Impressive.

Read on to learn how Nextiva’s business phones stack up against the rest.

Nextiva Business Review
Customer Service
Reviewed by Expert Market:01/09/2019

Pros and Cons

Nextiva has plenty going for it. Here’s a roundup of our favorite features:

  • Nextiva has excellent customer service, but more on that later
  • Its unified communications packages are feature-rich, making it ideal for companies handling high call volumes
  • Features like the Nextiva Auto Attendant let you seamlessly route customer calls in seconds
  • Flexible set up

If you’re thinking these perks are best suited for larger organizations, Nextiva serves thousands of growing businesses too.

What are the downsides? Nextiva is a great supplier all-around, but it has some potential drawbacks like everybody. Here’s a few to be aware of:

  • Some customers feel that Nextiva’s training support is lacking
  • The routing tool on Nextiva’s website isn’t the most user-friendly and takes some time to get used to


Nextiva is best known for its VoIP services, its NextOS software (which supports internal and external communications on a single platform) and its Analytics service, which lets you track and manipulate call rates in real time.

No matter service what you choose, a whole host of features is almost guaranteed. Some of the best include:

  • Advanced Call Management
  • Call Barge In
  • Call Monitor
  • Call Whisper
  • Cloud PBX
  • Free Local Number
  • Free Number Porting
  • Free Toll-Free Number
  • HD Music on Hold
  • Shared Call Appearance
  • Unlimited Calling
  • Unlimited Virtual Faxing
  • Voicemail to Email
  • Voicemail to Text

Nextiva’s suite of features is industry standard. It offers the power and granularity of control that you expect from a leading VoIP provider.

There isn’t much Nextiva doesn’t offer, but it’s possible that smaller companies may feel overwhelmed by the suite of features available.

To compare Nextiva’s services to those offered by similar companies, fill in the form at the top of this page.


Nextiva offers tiered pricing plans, with Pro, Pro Plus and Enterprise levels. You can either get a three-year contract or pay month-to-month – the choice is yours.

The least expensive is the Pro level on a 36-month contract, at:

  • $34.95 per month per user for up to 4 users
  • $29.95 per month per user for up to 5-19 users
  • $24.95 per month per user for up to 20-99 users
  • $21.95 per month per user for 100 or more users

At the other end of the scale is the Enterprise plan paid for on a month-to-month basis:

  • $44.95 per month per user for up to 4 users
  • $39.95 per month per user for up to 5-19 users
  • $34.95 per month per user for up to 20-99 users
  • $31.95 per month per user for 100 or more users

*Prices accurate as of May 2018.

Customer Support

Customer support is one thing Nextiva does really well.

How does it pull this off? For a start, it has no cheap offshore call centers. Nextiva customers will be pleased to know that they base their customer support center in Scottsdale, Arizona. That’s right alongside their main office.

Nextiva also received the Frost & Sullivan Customer Leadership Award in 2015, becoming the first telecoms company ever to win.

Services you’ll quickly come to depend on include:

  • 24-hour, 7-day per week support across multiple channels
  • 4 tiers of customer service operatives
  • Dedicated account managers for all customers

Our Verdict

Overall, Nextiva is a great choice if you need an affordable, yet robust business phone system.

Nextiva’s customer service is industry-leading and few (if any) customers have voiced complaints in that area online. This is impressive because VoIP is highly technical, and internet phone systems can be tricky to set up without good support.

Nextiva has a wide range of well-developed features perfect for advanced users.

Is it right for small businesses? That depends…

If you’re a small business owner, review the list of features on offer from Nextiva and determine whether they’ll be useful to you in the next year. If you don’t think you’ll use five or more features, then it may be better to opt for a DIY VoIP solution. The benefit of opting for a DIY setup is that you can leverage free software like Skype and use existing hardware, such as a laptop or smartphone. But, this avenue is only really practical for very small teams.

If you’re considering choosing Nextiva as your next VoIP provider, we urge you to fill out the form at the top of this page. You’ll get a free, no-obligation quote from up to four leading telephone providers, including Nextiva.

What's next? Find out how the right phone system can benefit your business today.
Written by:
Aimee profile image
Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.
Reviewed by:
James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.