The Best Route Accounting Software

Scoring an impressive overall 4.7/5 in our research, Housecall Pro is our favorite route accounting software because it’s highly customizable, robust, and easy to use. Its strong functionality makes it a great option for distributors. It does particularly well on the scheduling and dispatch front as you can tailor customer notifications, can set weekly, monthly, and yearly recurring jobs, and assign more than one person to a job. Features like this will make adopting Housecall Pro into your software infrastructure more of a painless process. Housecall Pro is also great for online customer booking, letting you book via a website and Google. Thanks to this, it earns a 4/5 in our research for online customer bookings – the highest score we gave away in this category!

Although Housecall Pro shines through for lots of reasons, it does have its own Achilles Heel. It doesn’t have an offline functionality for field technicians and it lacks 24/7 customer support. If you’re looking for a 5/5 customer support route accounting software, we’d recommend considering KickServ.

Scoring a perfect 5/5 for invoicing in our research, Workwave is the poster boy for invoicing features in the route accounting software-verse. It comes equipped with everything you might want on the invoicing front – automated and batch invoicing, invoice reminders, invoice tracking, invoice templates and payment on mobile. This gives you tons of flexibility when it comes to tracking and receiving payment, boosting Workwave’s scalability. Besides invoicing, Workwave is also great for schedule and dispatch features, a category in which it also scores a stellar 5/5. You’ll get access to customer notifications and GPS tracking and be able to set up recurring jobs and assign jobs to more than one person.

However, Workwave puts up a weak performance in the online customer booking category, barely reaching a 2/5 in our research. You can’t book via Google and you miss out on real time booking. If you’re looking for a route accounting software that has a stronger online customer booking muscle, Housecall Pro is your best option.

When it comes to route accounting software, having solid customer support on call can be highly valuable and reassuring. Kickserv is very aware of this, which is why it tops our chart on the customer support front, scoring a perfect 5/5 in this category in our research. It offers everything you need to feel supported as a customer – email, phone, live chat, 24/7 support, and comprehensive tutorial videos. Besides this, Kickserv also has a great reputation for its schedule and dispatch features, also scoring an impressive 5/5 in this category in our research. You can set up customer notifications, recurring jobs, access GPS tracking, and assign jobs to more than one person.

Keep in mind, however, that Kickserv trails behind when it comes to online customer booking features. Scoring a poor 2/5 in this category, it lacks real time booking and booking via Google, which restricts your flexibility. Therefore, Housecall Pro might be a better option for you if robust online customer booking features are at the top of your route accounting software wishlist.

If you’re a fan of running your business and sales through your mobile, you’ll likely be a fan of Salesforce Field Service. Scoring an overall 4/5 and a perfect 5/5 in the mobile app category in our research, we like Salesforce because it has a mobile app for iOS and Android users, as well as an impressive 4.6/5 stars rating on the App Store (taken from 5.1k reviews on the site). It also has offline capability which gives you an extra layer of flexibility. Salesforce also offers a solid range of schedule and dispatch features, taking home a 5/5 in our research in this category. It comes equipped with customer notifications, the ability to set up recurring jobs, and GPS tracking.

However, the unfortunate side of Salesforce is that it performs poorly in the customer support arena. With a dismal 2/5 in this category in our research, it lacks email and 24/7 support, which might leave you feeling stranded if you face a route accounting software SOS.

Scoring an excellent 5/5 in the schedule and dispatch category in our research, we think Verizon is a very solid option if you’re looking for a good range of features in this realm. It offers the full gamut of schedule and dispatch features, including customer notifications, setting up recurring jobs, GPS tracking, and assigning jobs to more than one person. It also is pretty strong in the customer support arena, scoring a 4/5 in our research. With Verizon Connect, you’ll be able to access email and phone support and watch comprehensive tutorial videos.

The sad news is that Verizon Connect isn’t great when it comes to invoicing features. Scoring a 2/5 in our research in this category, it isn’t equipped with automated invoicing or invoice reminders. If you need a provider that is a strong performer for invoicing, we’d recommend going for Housecall Pro or Workwave instead.