Teletrac Navman Review and Pricing 2023: The Best Fleet Management System for Managing Drivers

teletrac navman
Laurice Zapanta

We understand that great drivers pave the way to success, and your business can go places with the right fleet management system. We delved into the top 10 fleet management systems, and found that Teletrac Navman’s TN360 is the best for managing drivers with an overall score of 4.5/5.

With over a decade of in-depth market research and analysis, we have identified the key factors you should look for when choosing a fleet management system: locating vehicles, reducing fleet costs, and managing or monitoring vehicles.

This review looks at how Teletrac Navman’s TN360 performs in these categories and also covers its pros and cons, pricing, standout features, and more.

Looking for a quick, spot-on quote? Use our free quote comparison tool – it only takes a minute to find the perfect fleet management system for your business. All you need to do is give us a few details about your business and our trusted providers will be in touch with obligation-free quotes.

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Teletrac Navman TN360

4.5
Pricing (Software)

From $25/month

Best For

Managing drivers

Teletrac Navman’s Pros and Cons

Pros

  • Outstanding driver management features
  • 24/7 help & support channel
  • Satisfactory tracking features

Cons

  • Not cost-effective
  • Lacks general product features
  • No temperature sensors

Pro: Outstanding Driver Management Features

As we mentioned earlier, TN360 has the best driver management features, scoring a perfect 5/5 in our driver management analysis. It has everything you need, such as:

  • A detailed driving history allows you to check the summary of your drivers’ distance, incidents (if there ever are), and the vehicle. Not to mention, you can do all this by replaying the entire journey on an interactive map.
  • Monitor driver behavior and performance through real-time driver scorecards based on your fleet average, in addition to the leaderboard system that deducts points during incidents or harsh driving.
  • Automatic alerts when the system detects dangerous driving habits, such as speeding, harsh cornering, and geofence breach.
  • Tailored safety reports that give you an overview of multiple journeys, or hone in on a specific one.
  • Driver-side alerts that arrive real-time with in-cab visual and audio input, especially if they are impeding a violation, like speeding or breaching key performance indicators.
  • Electronic logging device (ELD) compliance

Pro: 24/7 Help & Support Channel

A reliable help and support channel goes beyond accessibility as it can help you address emergencies or queries in a snap. This is why TN360 ranks first in help and support in our research, scoring a solid 4.5/5 in this category. Worth noting here, is that this is a huge difference from the best overall in our research, Verizon, as it only scores 3.5/5 in our help and support analysis. Unlike Verizon, Teletrac offers 24/7 phone support and a comprehensive knowledge center that uses interface signposting, granting you easy access to its help box. You only have to click a few options, and the system will guide you through the whole process. 

Pro: Satisfactory Tracking Features

Teletrac’s TN360 scores 4.6/5 in our tracking analysis, landing in the fifth spot behind Verizon, Samsara, Azuga, and Spireon, which score 5/5, 4.9/5, 4.9/5, and 4.8/5, respectively. Teletrac covers general tracking features, such as mileage, geofencing, and live/active tracking. Additionally, it provides automatic tracking alerts and lets you manage and schedule jobs and journeys for your drivers.

The only thing Teletrac missed that Samsara and Verizon offer is automatic route optimizationHowever, it makes up with its real-time data refresh time, which is faster compared to Verizon and Samsara’s 30-second rate.

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Con: Not the Best Value for Money

Teletrac’s plans start at $25 per vehicle, per month. While these pricing plans are bespoke, Teletrac doesn’t offer as much value for money, as it only offers product warranty for the first year, so we gave it a 3.4/5 in our pricing scoreboard. It falls behind RAM (4.6/5) in our pricing deep dive, since it offers a cheaper entry point with longer, more inclusive warranty. But don’t worry; we’ll be delving into TN360’s pricing details a little further down!

 Con: Lacks General Product Features

Teletrac’s TN360 is at par with most features, such as on-board diagnostics, hardwired options, and asset trackers. However, its inability to integrate with satellite navigation (sat nav) systems can affect your driving experience as sat nav systems help with precise routes. It also does not provide weather updates, which could come in handy during storms or heavy snow days that could push your drivers into a pit stop.

It’s also worth noting that Director, another Teletrac product, scores higher in our product features analysis with a 4.5/5. It has a more intuitive app, has weather telematics, and provides turn-by-turn navigation instructions to drivers, unlike TN360.

Con: No Temperature Sensors

If your business handles temperature-sensitive items, like food and other perishable goods, then this might be where you draw the line. Neither of Teletrac’s two tracking systems, TN360 and Director, have temperature sensors. You cannot check or receive alerts if your vehicle and cargo is close to overheating or significantly cools down.

How Much Does Teletrac Navman Cost?

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Teletrac Navman TN360

Pricing (Software)

From $25/month

Teletrac TN360 scores 3.4/5 on our pricing analysis, a tie with Director for the third spot. This is behind RAM, Quartix, and GPS Trackit which place first, second, and third, respectively. Teletrac keeps up with the industry norm and does not set specific pricing plans. It offers bespoke plans depending on the software solution (if you want TN360 or Director), contract length, and specific business requirements. However, the base price starts at $25 per vehicle, per month.

A plus is that Teletrac’s Navman TN360 comes with a warranty for the first 12 months, ensuring that you have backing from the supplier if there is a fault with a device. If you want longer service warranty, RAM and Quartix both offer a lifetime warranty. Samsara, on the other hand, offers a five-year warranty.

In terms of contract length, you can opt for contracts that range from 12 to 60 months, which automatically gets renewed. However, you can terminate your contract with Teletrac, as long as you give written notice 30 days before the contract expires. In the case that you wish to terminate your contract early, you’ll have to pay all outstanding fees at a 3% discount.

If you want to check if Teletrac’s pricing plans work for you, our free quote comparison tool will help you get tailored quotes directly from top fleet management providers to help you find the right one for your business.

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Teletrac Navman’s Standout Features

Next-level User Support Channel

TN360 takes customer support to the next level, which goes beyond its 24/7 phone support. It does not use help articles; instead, its system uses interface signposting. It will lead you to a help box, where you have to answer questions based on your queries. It’s faster, easier, and more spot-on. This feature is a direct contrast against Director, as it does not have a knowledge center at all. 

Interactive and User-friendly

Another TN360 feature we’d like to highlight is its interactivity. It improves the user experience by allowing you to replay your driver’s journey through an interactive map. It’s also very accessible and user-friendly, thanks to its automated reports and notifications. This is a very helpful feature for fleet managers as they can track every vehicle at a much faster rate and they won’t have to comb through complex interfaces. 

What Kind of Business is Teletrac Navman Best for?

Our in-depth research into various vehicle tracking systems and their benefits sees us single out Teletrac Navman as the best one for managing drivers. Every fleet needs effective driver management because it eliminates inefficiencies, ensures a safe environment for your drivers, saves you money by reducing driver behaviors that waste fuel (such as idling and aggressive driving), and improves the reputation of your business.

This is why we recommend Teletrac Navman to businesses who own a delivery fleet or collaborate with large logistics companies to process high-order volumes, or service clients in multiple locations. Teletrac’s driver management feature helps you monitor your drivers, manage jobs and routes, and informs you in case of any hiccups with violations or incidents. This is what RAM and Quartix missed on. Though they both come with cheaper prices, there's no option to message your drivers. Quartix also does not have ELD compliance, which is essential as it is a legal mandate.

How Does Teletrac Navman Compare with Other Fleet Management Systems?

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Teletrac Navman TN360

Verizon Connect

Samsara

RAM

Azuga

GPS Trackit

Linxup

Spireon

Quartix

4.5
4.7
4.6
4.3
4.4
4.2
4.0
4.1
3.5
Pricing (Software)

From $25/month

Pricing (Software)

From $20 to $40/month

Pricing (Software)

From $27 to $33/month

Pricing (Software)

Available on request

Pricing (Software)

From $25 to $35/month

Pricing (Software)

From $23.95

Pricing (Software)

Starts at $25 per month

Pricing (Software)

Bespoke pricing depending on fleet size, contract length, and features

Pricing (Software)

From $14.90 to $22.90

Best For

Managing drivers

Best For

Construction industry fleets

Best For

Managing vehicles

Best For

Affordability

Best For

Efficient routes

Best For

Smaller fleets

Best For

Minimizing downtime

Best For

Fast updates

Best For

Fleets of cars

Teletrac Navman’s Vehicle Tracking Features

With a score of 4.6/5 in our tracking analysis, Teletrac possesses satisfactory tracking features that will help any fleet manager maintain overall efficiency. This is backed by our research, where our readers identified vehicle tracking as the most important perk of a fleet management system. Aside from providing data about geofencing, live tracking, and automated alerts, Teletrac deserves extra brownie points for its real-time data refresh rate, which is the fastest among all the suppliers we’ve researched. The next fastest rate is at 30 seconds, which is the case for Verizon, Samsara, and RAM. 

However, Teletrac does not have automatic route optimization, which is an important feature that helps minimize driving time by suggesting the most efficient routes for your drivers. For this, we commend Samsara, as it offers top-tier route optimization by calculating the shortest, fastest routes at a maximum of 20 stops. This does not only cut down driving time, it also reduces fuel costs, which is a great perk in this economy!

Teletrac Navman’s Ability to Reduce Fleet Costs

Our independent research also looks at our readers’ priorities, where we found out that reducing fleet costs is the second most important factor they are looking for in a fleet management system. In this current economy, having features that help cut down fleet costs is a huge perk.

Teletrac offers traffic alerts that will help your drivers avoid busy roads that could extend their driving time. It also provides mileage data to help you compare the length of each journey and help you plan it more efficiently in the future.

Speaking of efficient routes, another cost-friendly feature is automatic route optimization. It analyzes your entire journey to suggest the most efficient course for your drivers. This can help you reduce driving time and fuel costs significantly. However, Teletrac does not have an automatic route optimization feature and can only hook you up with third-party providers. Among all the providers we’ve researched, Samsara has the most efficient route optimization. It calculates your driver’s journey (with a maximum of 20 stops) to suggest the most efficient routes. Its calculation also keeps your start and stop points intact for more convenience. Verizon, our top-runner, also offers automatic route optimization and reorders the stops on your journey to yield the shortest distance possible. However, we’d like to highlight that Samsara provides a more detailed calculation of your trip.

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Teletrac Navman’s Vehicle Management Features

Teletrac scores 4.3/5 for vehicle management. This category focuses on certain features that keep your vehicles in tip-top shape, such as vehicle diagnostics, maintenance scheduling, and fleet maintenance records. Teletrac possesses these features and even provides automatic maintenance scheduling as it syncs vehicle diagnostics data real-time. 

However, it does not offer temperature sensors for cargo and engines, unlike Verizon, Samsara, and Quartix. So if your business deals with temperature-sensitive goods, like food and other perishable goods, we recommend opting for Verizon, as it provides detailed information about your cargo and engine temperatures via engine and point diagnostics. 

Plus, its theft prevention feature is a gray area, since it can only alert you if the vehicle starts without the driver logging in. For this aspect, we’d recommend Samsara as it has the best theft detection feature out of the other providers we’ve reviewed. It sends automatic alerts if your vehicle gets unplugged from the gateway. 

Does Teletrac Navman Have Good Customer Reviews?

Teletrac Navman does well in providing customers with efficient tracking features to help fleet managers monitor their drivers, which gives them additional points on the driver management feature. To support this claim, we looked at its customer scores across Trustpilot and G2, where they averaged 4.2/5

Customer review

It's great that I can track the trailers in real-time to keep up with where they are currently located. I like that there are a lot of options for the information on the trailers. It’s also nice that I can arrange things on the system in a way that is most useful to me so that the information I need is first and foremost when I open Teletrac. (sic)

Rachel A., Administrative Assistant
Mid-Market - November 2021
Great service, great people.

The tech support is fantastic, and the service itself is the best we’ve seen. However, setup and migration are somewhat disorganized at times, so be aware. (sic)

Benjamin Knox,
Mid-Marke - February 2022
Customer review

What do you dislike about Teletrac Navman?

The reports that we are offered do not allow for ease of use. Getting the information out of the reports is difficult, as well as getting the same information from multiple reports. For example miles for a truck on one report will say 100, and on another report they will be completely different. I have tried numerous times a month since November (it is now March) for Teletrac to finish the API set up with our maintenance software. The responses back from the Teletrac API team are few and far between. There is no support from our account rep and/or support when we have problems or need help answering a question. When we have ELD issues we are constantly told that there is just no way Teletrac can fix the issue. (sic)

,
- March 2022
Help that actually helps.

As someone who is responsible for the maintenance of 100+ EDLs, Teletrac’s tech support is a lifesaver. The techs are competent and take as much time with you as they need to come to a resolution. One complaint: occasionally, the phone quality is poor, and I have a difficult time understanding, but usually, my experience with Teletrac tech support is 100% positive. (sic)

,
- May2022
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Verdict

Teletrac Navman TN360 is the best fleet management system for managing drivers, scoring an overall 4.5/5 in our in-depth research. It helps you track your drivers’ behavior while also ensuring they stay as safe as possible on the road, thanks to its built-in DVIR templates and driver fatigue feature.

However, it’s not the best value for money since it does not offer temperature sensors, weather updates, and automatic route optimization. Here, we’d recommend Verizon, the best overall in our research with a score of 4.7/5. It ticks all these boxes at a lower entry point of $20 to $40 per vehicle, per month.

If you’re still unsure about choosing Teletrac Navman TN360 as your provider of choice, then try our free quote comparison tool. Answer a few questions, and we will match you up with fleet management systems that are suited to your needs. They’ll then be in touch to provide tailored, no-obligation quotes for you to compare. It’s quick and simple!

Written by:

Laurice first fell in love with words at seven years old. Today, she drives her passion by writing informative content about fleet management systems and vehicle tracking solutions for Expert Market. When she’s not writing, she’s indulging her profound love for all things pink or caffeine-infused.