NCR used to be known as National Cash Register, back when cash registers were leading POS solutions. Times – and POS systems – have changed, and so has NCR. The Aloha Cloud POS system is NCR’s signature product for hospitality point of sale. It’s a long way from the old-fashioned cash register, and that’s a good thing for food service.

Review
Aloha Cloud POS	Rating
Features	★★★★★
Ease of Use	★★★★
Help & Support	★★★★★
Summary	★★★★★
Reviewed by Expert Market:	2023/09/21

Getting Started with the Aloha Cloud POS system

It doesn’t provide the flashiest user experience, but Aloha Cloud’s essential FOH and BOH functions are easy enough to pick up. That said, some users report having trouble setting up the system’s more complex reporting features.

It’s fortunate, then, that NCR clearly understands the challenges involved with implementing POS solutions for the first time. To ensure smooth Aloha Cloud POS integration, they’ve partnered with Hospitality Control Solutions (HCS) to offer staff training at their facilities or yours.

Aloha Cloud Restaurant POS Features

Aloha Cloud POS has an extensive range of features. Core features include:

Front of house (FOH) terminals with order entry and payment processing
Back of house (BOH) displays with prep instructions and special requests
Guest management
Takeout and delivery management
HR and inventory controls
Mobile device functionality
Local and cloud installation with several layers of redundancy
Customer engagement
Security and theft prevention
High degree of customization
Extensive reporting features

Aloha Cloud Hosted Services

In addition to POS terminals, Aloha Cloud offers cloud-based “Hosted Services” that can augment your POS system and enhance your customers’ experience:

PULSE Real-Time: Access analytics on server performance and customer behavior from anywhere with an internet connection.
Aloha Stored Value: Gift card sales and management help new customers discover your business.
Aloha Loyalty Program: Customize a loyalty program that keeps your customers coming back.
Aloha Restaurant Guard: Loss prevention and scam detection can be built into your everyday workflow.
Aloha Online Ordering: Integrate easy ordering with your existing website.
Aloha Insight: Understand the data that drives your business.
Customer Voice: Give your regulars the tools to evangelize for your business.
Aloha Command Center and Network Security Services: Maximize the performance and safety of your Aloha Cloud system without compromising your sensitive data.

Eligible for Point of Sale System Quotes?

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Support

In an industry where customer support is sometimes an afterthought, the Aloha Cloud POS system truly stands out by offering several modes of support. Phone support is available seven days a week, 8.00am to midnight. Aloha Cloud technicians are also available on-call during regular business hours for on-site troubleshooting.

Aloha Cloud’s ‘Depot Service’ also deserves mention. With Depot Service, NCR provides same-day shipment of new or replacement hardware, equipment rentals, asset management, installation, and setup. Given that hardware issues tend to affect users of any POS system over time, same-day delivery of replacement modules can be a lifesaver.

Plans and Pricing

Here's a summary of Aloha Cloud's pricing plans, and what they include:

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Package Starter	Package Pro	Package Premium
Cost From $0/month	Cost From $65/month	Cost From $140/month
Key features Payment processing Menu management Site management Reporting Email marketing Loyalty	Key features Everything on the Starter plan, plus online ordering	Key features Everything on the Pro plan, plus: Inventory management Advanced reporting Employee Management

Aloha Cloud doesn't limit you to the features that come with each plan. The following capabilities are also available as optional add-ons to any plan, so if your chosen package doesn't already include them, you have the option to benefit from them anyway, for an additional cost:

Online ordering
Advanced reporting
Inventory management
Employee management
Accounting integration
Kitchen production
Delivery marketplace integration

If you'd like find out exactly how much your dream POS system is going to cost you, try our free quote comparison tool. Answer a few questions about your business and what you're looking for, and we'll match you up with trusted POS providers that can cater to your needs. They'll be in touch directly with tailored, no-obligation quotes for you to compare.

Case Study: Newk's Eatery

When Newk’s Eatery first opened in 2004, they could scarcely have imagined that they would be a chain with more than 100 locations in 14 states by 2019. Newk’s credits Aloha Cloud as a key component in that expansion, as well as a valued partner, noting their help with day-to-day operational concerns and customizing systems to keep up with the needs of a rapidly-expanding chain.

Aloha Cloud POS: The Verdict

Few in the tech space can boast a 130-year history. The Aloha Cloud POS hasn’t been around for quite that long, but its parent company has. NCR draws on its experience to deliver a top-notch hospitality solution. Whether you’re running a take-out pizza parlor or a high-end bistro, the Aloha Cloud POS system has a configuration to manage all your touchpoints. This is hardly the only hospitality solution available, but it should be on your shortlist.