Written by Dan Barraclough Reviewed by Ruairi Shirlow Updated on September 21, 2023 On this page Getting Started The Features Hosted Services Support Plans and Pricing Case Study The Verdict The Competitors Expand NCR used to be known as National Cash Register, back when cash registers were leading POS solutions. Times – and POS systems – have changed, and so has NCR. The Aloha Cloud POS system is NCR’s signature product for hospitality point of sale. It’s a long way from the old-fashioned cash register, and that’s a good thing for food service.ReviewAloha Cloud POSRatingFeatures★★★★★Ease of Use★★★★Help & Support★★★★★Summary★★★★★Reviewed by Expert Market:2023/09/21 Getting Started with the Aloha Cloud POS systemIt doesn’t provide the flashiest user experience, but Aloha Cloud’s essential FOH and BOH functions are easy enough to pick up. That said, some users report having trouble setting up the system’s more complex reporting features.It’s fortunate, then, that NCR clearly understands the challenges involved with implementing POS solutions for the first time. To ensure smooth Aloha Cloud POS integration, they’ve partnered with Hospitality Control Solutions (HCS) to offer staff training at their facilities or yours. Aloha Cloud Restaurant POS FeaturesAloha Cloud POS has an extensive range of features. Core features include:Front of house (FOH) terminals with order entry and payment processingBack of house (BOH) displays with prep instructions and special requestsGuest managementTakeout and delivery managementHR and inventory controlsMobile device functionalityLocal and cloud installation with several layers of redundancyCustomer engagementSecurity and theft preventionHigh degree of customizationExtensive reporting features Aloha Cloud Hosted ServicesIn addition to POS terminals, Aloha Cloud offers cloud-based “Hosted Services” that can augment your POS system and enhance your customers’ experience:PULSE Real-Time: Access analytics on server performance and customer behavior from anywhere with an internet connection.Aloha Stored Value: Gift card sales and management help new customers discover your business.Aloha Loyalty Program: Customize a loyalty program that keeps your customers coming back.Aloha Restaurant Guard: Loss prevention and scam detection can be built into your everyday workflow.Aloha Online Ordering: Integrate easy ordering with your existing website.Aloha Insight: Understand the data that drives your business.Customer Voice: Give your regulars the tools to evangelize for your business.Aloha Command Center and Network Security Services: Maximize the performance and safety of your Aloha Cloud system without compromising your sensitive data. Eligible for Point of Sale System Quotes? Click your state below to find out AK AL AR AZ CA CO CT DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY SupportIn an industry where customer support is sometimes an afterthought, the Aloha Cloud POS system truly stands out by offering several modes of support. Phone support is available seven days a week, 8.00am to midnight. Aloha Cloud technicians are also available on-call during regular business hours for on-site troubleshooting.Aloha Cloud’s ‘Depot Service’ also deserves mention. With Depot Service, NCR provides same-day shipment of new or replacement hardware, equipment rentals, asset management, installation, and setup. Given that hardware issues tend to affect users of any POS system over time, same-day delivery of replacement modules can be a lifesaver. Plans and PricingHere's a summary of Aloha Cloud's pricing plans, and what they include: Swipe right to see more 0 out of 0 backward forward Package Starter Package Pro Package Premium Cost From $0/month Cost From $65/month Cost From $140/month Key features Payment processingMenu managementSite managementReportingEmail marketingLoyalty Key features Everything on the Starter plan, plus online ordering Key features Everything on the Pro plan, plus:Inventory managementAdvanced reportingEmployee Management Aloha Cloud doesn't limit you to the features that come with each plan. The following capabilities are also available as optional add-ons to any plan, so if your chosen package doesn't already include them, you have the option to benefit from them anyway, for an additional cost:Online orderingAdvanced reportingInventory managementEmployee managementAccounting integrationKitchen productionDelivery marketplace integrationIf you'd like find out exactly how much your dream POS system is going to cost you, try our free quote comparison tool. Answer a few questions about your business and what you're looking for, and we'll match you up with trusted POS providers that can cater to your needs. They'll be in touch directly with tailored, no-obligation quotes for you to compare. Case Study: Newk's Eatery When Newk’s Eatery first opened in 2004, they could scarcely have imagined that they would be a chain with more than 100 locations in 14 states by 2019. Newk’s credits Aloha Cloud as a key component in that expansion, as well as a valued partner, noting their help with day-to-day operational concerns and customizing systems to keep up with the needs of a rapidly-expanding chain. Aloha Cloud POS: The VerdictFew in the tech space can boast a 130-year history. The Aloha Cloud POS hasn’t been around for quite that long, but its parent company has. NCR draws on its experience to deliver a top-notch hospitality solution. Whether you’re running a take-out pizza parlor or a high-end bistro, the Aloha Cloud POS system has a configuration to manage all your touchpoints. This is hardly the only hospitality solution available, but it should be on your shortlist. Aloha Cloud's Competitors Revel POS Revel POS shares many features with Aloha Cloud, but boasts more integrations focusing on mobility. Overall Rating : ★ ★ ★ ★ ★ Breadcrumb POS Upserve's tablet-based Breadcrumb POS competes well on price, functionality, and ease of use. Overall Rating : ★ ★ ★ ★ ★ Written by: Dan Barraclough Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web design, and photocopiers, amongst other topics. Reviewed by: Ruairi Shirlow Business Services Researcher Ruairi uses his 3+ years of research experience to uncover insights which can help Expert Market provide the best business solutions for their users. He has done this by meeting with business owners to find out what is important to them and what challenges they face on a daily basis. Ruairi specialises in tools that can be used to grow your business and has done research for a wide range of categories on Expert Market, such as EPOS, Website Builders, and Merchant Accounts.