In today’s computer-driven age, many businesses choose to do away with conventional phones altogether and instead use software for their audio communication needs.
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What is a Softphone?
The softphone is a software application that uses a VoIP service provider to make audio and video calls over the internet. With several softphone software providers on the market today, it can be difficult to choose the perfect one for your business. To help you find the right solution, we’ve compiled a list of the Best Softphone Apps for Business. Read on to find the perfect fit for you.
The Best Softphone Software: Our Reviews
According to our extensive research, the best softphone software is:
- CounterPath Bria
- 8×8 Virtual Office
Read on for our reviews of each.
The 5 Best Softphone Software Programs of 2021
|Supplier||Price||Best Features||Editor's Rating|
For Mac and iOS users, the iSoftphone app is a feature-rich and easy-to-use softphone application as good as any on the market.
First on our list is the iSoftphone application, available in iPhone, iPad, ClassicOS X, and ProOS versions. Each version comes complete with a VoIP audio and video call platform, CRM management tools, and an intuitive user interface.
The iSoftphone is not only easy to set up and use — it also comes equipped with a host of features, including:
- CRM platform integration
- Video and audio calls
- Call recording
- Instant messaging
- Presence status indicators
Price: $35 – $55
2. CounterPath Bria Softphone
Well worth its price, CounterPath Bria softphones provide high-quality call-performance and communication tools designed for businesses looking for an all-in-one audio and video VoIP platform.
The CounterPath Bria softphone app brings carrier-grade call performance to Windows, Mac, iOS, and Android devices. Specifically designed for businesses, its powerful and user friendly platform can be customized with several add-ons — including contact management and screen-share — to enhance its performance.
As an enterprise-grade application, the Counterpath Bria softphone comes equipped with a wide range of powerful features, including:
- Advanced configuration and interoperability tools
- Carrier-grade call performance
- Instant messaging and presence features
- Voice and video calling
With best-in-class security and a host of onboard features, ZoiPer’s softphone applications are an excellent choice for businesses of any size.
The ZoiPer VoIP softphone application is available in two versions, ZoiPer Classic and ZoiPer 3, each compatible with Windows, Mac, and iOS/Android devices. Distinguished by superior, military-grade security encryption and accessibility to unified communications functions, ZoiPer’s softphone applications are excellent for web-based business communications.
Features standard on the ZoiPer applications include:
- Military-grade security encryption
- Audio and video calling
- Fax integration
- Call recording
- Instant messaging
- CRM integration
Price: $33 – $36
RingCentral’s desktop-based softphone applications offer a wide range of easy-to-use VoIP solutions ideal for web conferencing for businesses of any size.
RingCentral is a desktop-based softphone provider compatible with both Windows and Mac devices. RingCentral is offered in four application levels — Entry, Standard, Premium, and Enterprise — each with different VoIP features included to meet the needs of the user.
RingCentral’s features vary in each of its four versions; however, standard features include:
- HD voice quality
- Web meeting support
- Integration with Outlook and other CRM apps
Price: $16 – $55
5. 8×8 Virtual Office
Users looking for an office-management suit will be pleased to find that 8×8 Virtual Office comes free with Virtual Office and Virtual Office Pro. Easy to use and packed with a wealth of integration features, it is highly recommended for both small and large businesses.
With purchase of Virtual Office or Virtual Office Pro software, users are given access to 8×8 Virtual Office, a powerful VoIP softphone application designed for businesses. Compatible with both Windows and Mac devices, the 8×8 Virtual Office can also integrate with social media applications and Outlook.
Aside from its easy integration perks, 8×8 Virtual Office comes with a host of other onboard features, including:
- One-click, 3-way calling
- Voicemail and call forwarding
- Caller information
- Outlook integration
For best results, businesses should have reliable, fast internet connectivity in the office. While many softphone clients are designed for PCs, some are available for Mac as well, including 3CXPhone. Many softphone providers also provide services for iOS and Android devices, including smartphones and tablets.
Benefits for Your Business
While softphone software offers many of the same features as a traditional phone, it also has several benefits that make it a better choice for some businesses. Those benefits include:
- Affordability – One of the biggest benefits of softphone software is cost. The technology can often be accessed at a fraction of the cost of traditional phones.
- One number forever – Instead of changing phone numbers every time an employee moves, softphones stay with the user.
- Free long distance calls – Traditional phones still come with long-distance charges. Softphone software eliminate this cost, saving businesses money.
- Quick installation – Softphones feature plug-and-play functionality, allowing employees to access phone services using software installed on a PC and a headset plugged into a USB port.
Businesses of all sizes are making the move to softphone software as they realize the considerable cost savings available through the technology. Bosch turned to CounterPath as a solution for its 30,000 employees, choosing a softphone plan that offered voice and video calling, messing, and presence. The technology is especially beneficial to small businesses like Peck & Tuneski in Connecticut. The law firm upgraded to Cisco’s softphone solution and reduced administrative expenses while increasing productivity.
Whether small or large, the business benefits of the best softphone software on the market make it a popular choice for businesses in all industries, of all sizes. As businesses set up new phone systems or upgrade existing ones, softphones are increasingly becoming the best choice for affordability and range of features.