Mitel Review: Is a Mitel Phone System Right for Your Business?

pbx phone systems for business

By Aimee Bradshaw | Writer and researcher | Updated: 1 August 2019

Mitel are a global software and telecommunications provider of commercial products. They work alongside many other technological businesses including; AirVM, Benbria, Martello Technologies, NetVitesse, Teldio and YUPIQ.

Mitel's highly trained team of specialists work together to provide support for businesses within a wide variety of industries including; healthcare, education, financial services, hospitality, government, housing, media and entertainment, professional services and retail.

They work hard to ensure their clients receive the most suitable communication products to meet their businesses requirements and enhance their user experience.

Mitel Review
Customer Service
Reviewed by Expert Market:08/01/2019

Cloud Communication

In addition to their more traditional phone systems which are housed on the business premises, Mitel also offer a cloud based option.

These communication systems are located off-site and a service provider is used to manage the system externally. Mitel offers public, private and hybrid clouds according to business needs.

What Products do the Company Offer?

Mitel have a wide range of business products available including:

IP Button Phones

The MiVoice 5304 IP phone is a basic, small base display phone suitable for hotels, teleworkers, retail stores and education establishments and is available for around $100.

5304 modelThe MiVoice 5312 IP phone is a multi-line desktop phone. Features include 12 programmable keys and this model is suitable for support staff and office and teleworkers. The 5312 is priced in the region of $175.

Mitel MiVoice 5312IP Application PhonesThe MiVoice 5320 IP phone is an entry level display phone suitable for businesses and companies that require more enhanced applications and telecommunication services. Its features include call history, call forwarding, settings and call information and costs around $250.

Mitel MiVoice 5320The MiVoice 5330e IP phone is a full-feature, large graphic display system. Other features include conference calling, cordless applications, call history and visual voicemail. This model costs around $375.

Mitel MiVoice 5330eThe MiVoice 5360 IP Phone is Mitel's top of the range IP application phone and incorporates a large touchscreen display, excellent sound quality, 48 programmable function keys, a hands-free speakerphone operation and is supported on Mitel's MiVoice communication platforms. This model costs in the region of $600 and is one of the more expensive models in the Mitel 5300 series.
Mitel MiVoice 5360

Mitel also offer superb conference call and video units:The MiVoice conference unit allows high definition audio with 16 built-in microphones with a range of 4 meters. A few of it's many other features include:

  • A seven inch, high resolution, color touchscreen
  • In-room presentation display capability enabling connection to a projector or LCD screen
  • Embedded SmartOffice suite for viewing of PowerPoint, Word, Excel and PDF files
  • 2 USB ports

The MiVoice conference unit costs around $785.

The Mitel MiVoice Video Unit is perfect for video conferencing and collaborative sessions and enables users to share document and presentations through many mediums including cloud-based services. It is priced in the region of $1,285.

MiContact center systems are available in many forms enabling clients to contact service agents simply and quickly. This forms a good relationship with clients and improves customer service. Systems include: Mitel MiContact Center for Business, Office, Enterprise and Lync.

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Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.

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