Best Ecommerce Platforms for Small Businesses 2024

Best website builder for small businesses

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Ecommerce has grown rapidly in recent years and according to the United States Census Bureau, ecommerce sales make up around 15% of total retail sales. This will only keep growing so the ability to sell online will be essential!

But what is the right ecommerce platform to help you succeed?

Every year our expert insights seem to put market-leading ecommerce platforms through several rounds of hands-on testing against 300+ different criteria to find out who really comes out on top for small businesses. This time round, the best ecommerce platform for small businesses is Squarespace.

What are the Best Ecommerce Platforms?

  1. Squarespace: Best overall
  2. Wix: Best for bookings and services
  3. Shopify: Best for scaling your online business
  4. GoDaddy: Best for getting set up quickly
  5. Hostinger: Best for local business
  6. Square: Best free plan

Click any of the above links to go straight to the provider's website where you can try a free trial.

Squarespace came out on top in our research in key categories such as value for money, user experience and most importantly in customer testing. However, each business has different needs and that's why we looked at five other top ecommerce platforms and put them through their paces too.

To help you make a decision quickly, we created an easy comparison of online store tools. And below, you’ll find a side-by-side summary of the top ecommerce platforms followed by individual reviews of each one. Read until the end for some more guidance about how and where to sell online.

Quick Comparison: Best Online Store Tools

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Squarespace

Wix

Shopify

GoDaddy

Hostinger

Square Online

Score
4.3
Score
4.6
Score
4.7
Score
4.2
Score
4.0
Score
4.4
Best For

Best overall

Best For

Bookings and services

Best For

Scaling your business

Best For

Getting set up quickly

Best For

Best for local business

Best For

Selling without subscription fees

Transaction fees

0-3%

Transaction fees

None

Transaction fees

5%-0.15%

Transaction fees

2.3% + 30¢

 

Transaction fees

None

Transaction fees

Up to 2.9% + 30¢

Credit card rates

Stripe: 2.9% + 30¢

PayPal: 3.49% + 10¢ or 5¢

Others vary

Credit card rates

2.9% + 30¢

Credit card rates

Up to 2.9% + 30¢

Credit card rates

2.3%

Credit card rates

Not stated

Credit card rates

Included in above fees

Unlimited storage space?
Unlimited storage space?
Unlimited storage space?
Unlimited storage space?
Unlimited storage space?
Unlimited storage space?
Free trial
Free trial
Free trial
Free trial
Free trial
Free trial
Try Squarespace Try Wix Try Shopify Try GoDaddy Try Hostinger Try Square

1. Squarespace: Best Overall

  • Subscription pricing: $23-$65
  • Transaction fees: 0-3%
  • Overall score: 4.7/5

Squarespace works well as a portfolio website, showcasing the aesthetics of your brand with classy web design. Think of your Squarespace website as a virtual art gallery: lots of white space, few features, and impeccable taste.

Pros

  • World class template designs
  • Precise web design editing
  • Unlimited bandwidth

Cons

  • Very few apps available
  • Transaction fees on Commerce Basic
  • No multi-currency selling
screenshot of Squarespace website editor space showing text editing tools
I found the text editing tools appear exactly where you're editing, so there's no hunting around. Source: Expert Market

Who we Recommend Squarespace For

First of all, we recommend Squarespace for anyone who has never built a website before. It’s the easiest to use out of all the ecommerce website builders we’ve reviewed. Anyone, even with limited online experience, can set up a functional, well designed website.

And polished, slick design is at the heart of Squarespace. We recommend Squarespace for solo entrepreneurs or small to medium sized businesses who operate in any creative industry. Think artists, writers, photographers, content creators or high end luxury brands.

You can sell products, services, subscriptions and digital content, a key feature for musicians, authors and filmmakers.

Where Squarespace Stands Out

The striking beauty of its design templates, optimised for both web and mobile use, is one of the stand out features of Squarespace. It’s never been simpler to create a slick, professional, beautiful looking website with a solid ecommerce backend.

But it’s not just pretty templates. Squarespace also provides easy payment processing with trusted providers like Paypal, Stripe and Square. It’s drag and drop design functionality means you can create an online store easily. Its inventory management and sales analytics are easy to follow.

Its ease of use is important as it allows anyone to set up a website and start selling, breaking down any barriers that come with more complex website builders or coding a website yourself. It’s no surprise it came out on top in User Experience during our latest round of research, with a score of 4.5/5.

Where Squarespace Could Improve

While Squarespace is easy to use, it has drawbacks. What makes it perfect for small to medium sized businesses also makes it limited in other areas. When it comes to payment processing, while it is easy to use, it doesn’t have a lot of providers to choose from. Overall, based on our latest research, Wix ranks higher for sales features in comparison to Squarespace.

Where Squarespace falls down in general is that it doesn’t suit a business that wants to grow beyond that medium stage. Its ecommerce features aren’t as advanced as a platform like Shopify. And, if it comes to the point you feel you’ve outgrown Squarespace, it has some export limitations, meaning it may be hard to move to another website builder if necessary.

Features Worth Knowing More About

We really like the Squarespace App which allows you to update pages, review traffic and update inventory on the go. This gives you great flexibility as a business owner, especially when you have to be in a thousand places at once.

Squarespace also offers beautifully designed email marketing templates to match their slick templates. This means you can keep your brand consistent across all marketing communications.

Since our last update...

If you’re signed up for the Commerce Advanced plan, you can now send automatic subscription renewal emails. If you have products that offer subscriptions, your subscribers will be sent a reminder email 15 days before their subscription is set to renew. 

To qualify for reminder emails, your subscription terms need to be 12 weeks or more (if renewing weekly) or three months or more (if renewing monthly).

Squarespace Pricing

There are four Squarespace price plans to choose from, all of which are relatively low cost compared with the larger platforms Shopify and BigCommerce:

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Personal

Business

Commerce Basic

Commerce Advanced

Price (billed monthly)

$23/month

Price (billed monthly)

$33/month

Price (billed monthly)

$36/month

Price (billed monthly)

$65/month

Price (billed annually)
Price (billed annually)
Price (billed annually)
Price (billed annually)
Best For

Early stage entrepreneurs

Best For

Small businesses

Best For

SMBs looking to sell online

Best For

Growing retail businesses

Key Features
  • Free domain (1 year)
  • Unlimited bandwidth and storage
  • Collect visitor data
  • Video maker
Key Features
  • Sell unlimited number of products
  • Free domain (1 year)
  • Free Gmail (1 year)
  • Pop-ups and banners
Key Features
  • Point of Sale
  • Collect reviews
  • Product waitlists
  • Free Gmail (1 year)
  • Free domain (1 year)
Key Features
  • Abandoned cart recovery
  • Sell subscriptions
  • Local shipping rates
  • APIs for custom integrations

You may have noticed Squarespace pricing is similar to Wix, and they're near competitors because of their focus on design and style. You wouldn't come to either for complex inventory management and warehouse services, for instance.

Both Squarespace Commerce Basic and Wix Core cost $27 per month, but with Wix you'll get 5 hours of video storage versus 30 minutes with Squarespace. You'll also get slightly better selling features from Wix at this price point, including abandoned cart recovery emails, applying discounts automatically, and the ability to accept pre-orders.

But if you want to sell more than 50,000 products, you should choose Squarespace over Wix. And if product reviews are important to you, Squarespace is the better choice once again, as Wix limits these.

Award winning

In 2023 alone Squarespace won over 25 awards and recognitions, including a Fast Company Award for Most Innovative Companies and Comparably’s Best Places to Work in New York.


2. Wix: Best for Bookings and Services

  • Subscription pricing: $23-$712 a month
  • Transaction fees: None
  • Overall score: 4.7/5

Wix tops our website builder list thanks to the wide range of features, but dips into second place when we consider its sales platform. The reason is its selling features are slightly less generous – Wix limits the number of transactions with automated sales tax, for instance.

Pros

  • Accept deposits and pre-orders
  • Bookings with multi-calendar synch
  • AI assisted web design

Cons

  • Maximum 50,000 products
  • Restricted storage space
  • Capped sales tax automation
red box outlines "generate AI Text" above a text box describing a recipe book
Stuck for inspiration? Wix has a built-in AI text generator for product descriptions.

Who we Recommend Wix For

Wix is a good all-rounder platform that's suited to a wide range of small business users. It's not so complicated that only seasoned professionals can use it – we'd comfortably recommend this for beginners with very little web design or even commerce experience. You'll get more design control than GoDaddy, but it's not as complex as Shopify. 

Where Wix Stands Out

Wix is similar to Squarespace due to its focus on ease of use and attractive design. However, where it stands out is its extensive app market, with 250+ free and paid apps to choose from, giving you a lot more functionality in your store. In terms of overall features Wix scored the highest in our latest round of research, with a score of 4.6/5. 

Wix also allows you to create multiple multilingual sites for different countries. This, combined with outstanding shipping options, means the platform is ideal for scaling your business into new markets easily 

Where Wix Could Improve

Wix doesn’t offer unlimited storage space like Squarespace does, meaning it could be a barrier to scaling. It only offers unlimited storage space on its Business Elite, which costs around $159 a month. 

And while Wix is easy to set up and use initially, it can be a little tricky to master it properly. In user testing earlier in 2023, it was noted that it was easy to use but “some things just feel like they are a headache for no reason. This is reflected in our latest round of research as the user experience scores a lot lower than Squarespace and Spotify. 

Features Worth Knowing More About 

We're excited about Wix's use of AI, such as the text generator to speed up content creation. AI assists in the set up process too, with Wix suggesting features you'll need based on your industry.

Here are some examples:

  • If you run a restaurant: table reservations, food delivery, menu listings
  • Hotel managers: season-specific room pricing, list add-on services at extra cost
  • Fitness enthusiast: bookings (in person or online) via Wix Fit, subscriber-only content,  automated reminders
  • Creative professionals: membership areas with paywall content, video streaming

Wix is better for the services industry compared to Square, because the latter isn't set up for paid members-only pages.

Just the Ticket!

If you're selling tickets, then Wix takes a 2.5% commission from every sale.

Since our last update...

Wix Payments now offers Afterpay as a payment method. Afterpay allows your customers to pay for a product in a series of installments. Afterpay supports Buy Now, Pay Later (BNPL), which means you’ll receive a full payment upfront, while your customers can purchase in the moment and pay affordably over time. There is a 6% + 30c per transaction fee when using Afterpay in Wix Payments. If you don’t have Wix Payments set up in your store, you can still use Afterpay as a payment provider.

Wix Pricing

Wix offers a 14-day free trial period on its premium plans, of which there are three ecommerce-specific options:

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Light

Core

Business

Business Elite

Enterprise

Price (billed monthly)

$23/month

Price (billed monthly)

$34/month

Price (billed monthly)

$38/month

Price (billed monthly)

$172/month

Price (billed monthly)

Variable

Price (billed annually)
Price (billed annually)
Price (billed annually)
Price (billed annually)
Price (billed annually)

Variable

Best For

Basic small business website

Best For

A small online store

Best For

Expanding online sellers

Best For

Fast-moving online stores

Best For

Competitive large retailers

Key Features
  • No online store
  • 2GB storage
  • No Wix ads
  • Free domain (1 year)
  • Customer data forms
Key Features
  • 50GB storage
  • Free domain (1 year)
  • Sell products, video, music
  • 1 auto backup/month
  • Basic gift cards
Key Features
  • 100GB storage
  • Free domain (1 year)
  • Sales tax automation
  • Print shipping labels
  • Sell in 6 currencies
Key Features
  • Unlimited storage
  • Free domain (1 year)
  • Loyalty rewards
  • Priority customer support
  • Custom reports
Key Features
  • Account manager
  • Performance tracking and site optimization
  • Enterprise-grade security

Wix is very similar in pricing to Squarespace, with Squarespace Business costing $23 per month (compared with Wix Core at $27 per month). But Wix could prove cheaper as Squarespace charges 3% transaction fees on its Business plan, whereas Wix charges no equivalent fees.

We've created a Wix pricing page if you want to look more closely at costs.

The number of Wix stores grew by 37% in the first quarter of 2023 compared with 2022
At Last, Pay on Android

More than six months after launching tap to pay on iPhone, Wix has now launched smartphone payment on Android. Now in-person sellers can take payments on non-Apple smartphones.


3. Shopify: Best for Scaling Your Business

  • Subscription pricing range: $5-$2000 a month
  • Transaction fees: 5-15%
  • Overall score: 4.6/5

Shopify is a comprehensive online selling tool with a website builder – and we're impressed. The best feature of Shopify is that it will scale as your business grows. That means you'll start with a clean, well-presented shopfront and you can bulk import products as your catalog expands.

Shopify website editor preview with fashion model image
Shopify includes a library of free stock images for you to use.

Who we Recommend Shopify For

Shopify is aimed at business-savvy merchants with a very clear business plan. If you've sourced your products, decided on your branding, and are looking to scale up your sales, then Shopify has the sales features you need.

We recommend Shopify over BigCommerce for sellers with dozens of inventory storage spots. Why? Shopify can cope with up to 1,000 inventory locations (on all plans), whereas BigCommerce facilitates selling and distribution from just four, five or eight (depending on your plan). Wix has much weaker inventory management features than Shopify.

Where Shopify Stands Out

Shopify is the best for serious online retailers and its Sales Features are unparalleled. In our latest testing, Shopify scores the highest in terms of Sales Features, scoring 4.7/5. It also is brilliant for integrating marketing into your site through apps like Facebook and Instagram.

Where Shopify Could Improve

There are no native features to connect your Shopify store with any of the main online marketplaces. Exceptions are Facebook and Instagram marketplaces as well as a wholesale option called Handshake. For any of the others, you'll have to connect an app, which comes with monthly fees. For instance, to connect Etsy, you'll have to pay $19 per month to synch up to 20,000 products.

Another disadvantage we found during our research was a lack of tutorials, which make it hard to familiarise yourself with the platform.

Features Worth Knowing More About

This year Shopify released its AI writing tool Shopify Magic, which we found effective in crafting creative prose for our product descriptions. While Wix has a similar AI text generator, it doesn't offer the same range of tones of voice as Shopify's tool.

Similarly, the AI chatbot assistant in the help center was quick and mostly effective at answering my questions about setting up additional sales channels. Its comprehension was not perfect, for instance, it couldn't understand that the Amazon by Shopify app was no longer supported. Instead, it repeated (outdated) instructions for downloading that very app.

Since our last update...

The new, free Shopify Subscriptions app allows you to offer your products as subscriptions. Your business can offer auto-billed subscriptions, which your customers will be able to pause, skip, or cancel as they see fit.

Shopify Pricing

Here's an overview of Shopify's pricing plans:

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Starter

Basic Shopify

Shopify

Advanced Shopify

Shopify Plus

Price (billed annually)

$5/month

Price (billed annually)
Price (billed annually)
Price (billed annually)
Price (billed annually)

$2,000+/month

Best For

Selling on social media

Best For

Starting a small online store

Best For

Small and medium sized businesses

Best For

International sellers

Best For

High volume retailers

Key Features
  • Get shoppable links (URLs)
  • Product pages
  • Basic order management
  • Customer support
Key Features
  • Sell an unlimited number of products
  • Up to two users
  • Sell in 33 currencies (1.5% conversion fee)
  • Basic performance reports
Key Features
  • 5 user accounts
  • Improved reports
  • Better shipping discounts
  • Shipping insurance (with Shopify Payments)
Key Features
  • 15 staff accounts
  • Advanced reporting
  • Third-party calculated shipping rates
  • Collect duties and import taxes at checkout
Key Features
  • Faster checkout
  • Automate workflows
  • Security and compliance
  • Priority support
Transaction Fees

5%

Transaction Fees

2%

Transaction Fees

1%

Transaction Fees

0.5%

Transaction Fees

0.15–0.30%

Payment processing fees

Online: 5% + $0.30¢

Payment processing fees

Online: 2.9% + 30¢
Online international or Amex: 3.9% + 30¢
In person: 2.7% + 0¢

Payment processing fees

Online: 2.6% + 30¢
In person: 2.5% + 0¢

Payment processing fees

Online: 2.4% + 30¢
Online international or Amex: 3.4% + 30¢
In person: 2.4% + 0¢

Payment processing fees

Variable

In terms of costs, Shopify pricing is not the most generous on the market – in fact, the free trial period is now just three days. Although it offers a really accessible entry price point (its Starter plan is $5 monthly), that comes with 5% transaction fees when you're signed up to Shopify Payments. And you'll likely need apps with – you guessed it – more monthly fees.

You'll have to pay transaction fees for every sale across all plans. That's not the case with Wix, which has no transaction fees.  This places Shopify on the pricey end of the ecommerce platform scale.

We've gone into more detail in our Shopify review, in case you're still undecided. Otherwise read on for more options.

Shopify for Wholesalers

Shopify looks set to take on Alibaba and Amazon as it moves into the wholesaler space. In September, Shopify announced investment in Faire, a platform that helps D2C (direct to consumer) merchants shift to a wholesale business model.

4. GoDaddy: Best for Getting Set Up Quickly

  • Subscription pricing: $10.99-$20.99 a month(first year)
  • Transaction fees: 2.3% + 30¢
  • Overall score: 4.2/5

GoDaddy offers one of the fastest ways to get your website online and the best value for money out of all the platforms we tested.

Pros

  • Significantly improved e-commerce features
  • Offers POS System that integrates with your site
  • GoDaddy App allows you to manage online business on the go

Cons

  • No ability to customise the checkout page
  • No option to remove transaction fees
screenshot of text editor in GoDaddy website builder with righthand menu for editing text
You can only add text within limited, pre-defined spaces.

Who We Recommend GoDaddy for?

GoDaddy is suitable for any business that wants to get their website up and running quickly. In terms of their ecommerce function, they aren’t as well known as platforms like Shopify but offer robust ecommerce features. GoDaddy scored an impressive 4.6/5 for Customer Score in our latest round of testing.

Where GoDaddy stands out

GoDaddy scored 4.3/5 for customer support and in our last review of GoDaddy, we similarly highlighted its strength in this area There's a phone line, with the company readily publishing their number online. With Wix you'll have to click through online options and request a callback. Squarespace doesn't even have a customer service number.

In terms of ecommerce features, GoDaddy supports a wide range of payment processing options like Paypal, Stripe and Square. It also Offers a POS system that integrates with your site.

Where GoDaddy could improve

GoDaddy primarily started as a web hosting platform, meaning its e-commerce functionality isn’t as advanced as platforms like Shopify and Wix. It scores a 3/5 when it comes to Sales Features in our latest research. GoDaddy is perfect for a business that wants a small online retail presence or wants to test online retail. However if you want to make online selling the focus of your business, we recommend Shopify or Wix.

Features worth knowing more about

GoDaddy uses an Artificial Design Editor (ADI) so the design process is less time consuming. This is perfect for business owners who aren’t focused on the design of their website.

The downside to this, however, is that you’ve less creative freedom and your site may end up looking like a lot of other businesses. If you need more creative freedom, look at Wix or Squarespace.

GoDaddy Pricing

GoDaddy has three tiers in its pricing plan

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Price (Paying Annually)

$10.99/month (first year)

$12.99/month (afterwards)

Price (Paying Annually)

$14.99/month (first year)

$22.99/month (afterwards)

Price (Paying Annually)

$20.99/month (first year)

$26.99/month (afterwards)

Best For

Getting started with a website, marketing and payments

Best For

Taking online appointments and boosting your marketing

Best For

Scaling up your store

Key Features
  • SSL security
  • 100 email marketing sends monthly
  • Sales tracking dashboard
Key Features
  • 25,000 email marketing sends per month
  • Recurring appointments
  • Email and text appointment reminders
Key Features
  • Unlimited products
  • 50 orders per month on: Amazon, Etsy, Facebook and Instagram
  • Sales tax calculated
Transaction Fees

2.3% + 30¢ per online card if using GoDaddy Payments

Transaction Fees

2.3% + 30¢ per online card if using GoDaddy Payments

Transaction Fees

2.3% + 30¢ per online card if using GoDaddy Payments

On updating this article we found that GoDaddy now has three tiers of pricing instead of four – Basic, Premium, and Commerce.  The Commerce plan is the best option for small businesses and offers features like unlimited products, sales tax calculation, and up to 10,000 email marketing sends per month.

The Commerce plan is currently $20.99 for the first year and rises to $26.99 per month the year after, which is affordable for most small businesses.

Since our last update...

GoDaddy now offers email automation, which will allow you to send personalized emails to your contacts automatically. You can customize the offered templates to fit your brand identity by adding your brand’s colors and fonts, while adding personal details of a contact so that the email feels tailored per customer. Email automation increases efficiency by automating workflows. GoDaddy has templates for common types of emails such as welcome emails, appointment reminders and confirmations, order and shipping status updates, and abandoned cart recovery.

5. Hostinger: Best for Local Business

  • Subscription pricing: $9.99 a month
  • Transaction fees: None
  • Overall score: 4/5

Hostinger is an easy to use website builder and ecommerce platform, best for small and local businesses. Its one of the few ecommerce platforms with no transaction fees.

Pros

  • No transaction fees
  • Customisable checkout options
  • Advanced fraud detection system

Cons

  • No email marketing
  • No POS integration
  • No mobile app to manage store

Who We Recommend Hostinger For

We recommend Hostinger for small local businesses who want a simple, straightforward website builder and e-commerce platform that doesn’t take up a lot of time. In our research we found that Hostinger scored really well when it came to user experience, scoring 4.5/5.

Where Hostinger Stands Out

Hostinger has some great ecommerce features like no transaction fees, customisable checkout options and an advanced fraud detection system. These are solid e-commerce features for a small business and all for a relatively low price compared to other website builders aimed at small businesses.

Hostingers AI Website Builder is a useful tool for business owners. The AI builder creates a custom website based on the description you enter and offers AI content creation tools to create engaging, SEO friendly website copy quickly.

Where Hostinger Could Improve

While Hostinger offers some great features at a low price, it is missing out on some key features that some businesses may need to be successful online. In fact, in our latest round of research it only scored a 3.4/5 for Sales features.

At the moment, Hostinger doesn’t offer any POS integration which may be a disadvantage for local businesses with a physical store alongside an online store. It also doesn’t offer any email marketing feature which could limit your ability to grow your business.

Features Worth Knowing About

Hostinger offers 24/7 live support with a typical response time of 3 minutes through its live chat and email. They claim to offer support in 10+ languages which would be useful if your business spans different countries.

Another key feature is its fraud detection systems. Hostinger monitors servers 24/7 so any suspicious activity is picked up straight away, keeping your online store safe.

Hostinger Pricing

Hostinger offers one pricing tier for it website builder and web hosting plan

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Price (Paying Monthly)

$11.99/month – no free domain

(plus $4.99 setup fee)

Price (Paying Annually)
Best For

Small online store

Key Features
  • 500 product limit
  • Up to 100 websites
  • 99.9% uptime guaranteed
  • 24/7 live chat support
  • Unlimited SSL certificates

Hostinger is one of the cheaper plans we've looked at. However it has a product limit of 500, which could be limiting depending on the size of your product range. Squares free online plan for example, has unlimited space for products

6. Square: Best Free Plan

  • Subscription pricing: $0-$79 a month
  • Transaction fees:
  • Overall score: 3.7/5

Pros

  • Take payments on free plan
  • Integrates well with POS (card reader)
  • Automatic tax calculation

Cons

  • No membership log-in areas
  • Limited web editing on cheaper plans
  • Unsuitable for international selling

Square is perfect for business owners who need to sell online, in-store or on the road and with its free plan, is the most cost effective way to sell online. On the free plan you can sign up to sell online with no monthly subscription fees.

Square is quite popular in the hospitality industry. It’s ideal for a the brick and mortar restaurant or the burger van at a festival. The Square POS (point of sale) hardware devices are, admittedly, an additional expense. However, Square's ability to offer a very wide range of payment options for your customers is a big pull-factor.

website editor basic menu view
I couldn't quite position my image as I would have liked it to display.

Who We Recommend Square For

Square is ideal for entrepreneurs and small business leaders who sell in person as well as online. For instance, if you picture yourself selling through your website, but also attending festivals, events, and perhaps selling at a brick-and-mortar location, Square is a good choice.

Square is also the only platform that lets you sell online for free. However there is limitations with this free plan, as there isn't any abandoned cart emails or the ability to use PayPal.

The Square POS (point of sale) hardware devices are, admittedly, an additional expense. However, Square's ability to offer a very wide range of payment options for your customers is a big pull-factor.

Where Square Could Improve

The drawback of the Free plan is the basic nature of the editing tools. You won't have as much design customization as you would with Square Plus. And you'll have Square-branded adverts on your site.

The transaction fees could also build up over time, so it may not be suitable for bigger businesses who sell a lot of products. Shopify has much lower transaction fees, so may be more suitable if you are growing your business.

Features Worth Knowing More About

Square has recently launched improvements to Square for Retail’s checkout including the addition of a “buy online, pick up in-store” option. We really love that, across all price plans, you can opt for a courier to come straight to your location as soon as a sale goes through.

Shipping is now more streamlined, thanks to a refreshed Shipments Page, from which vendors can manage online, in-store, and subscription order fulfillment.

However, Square is not the best for international sellers as it doesn't offer multiple currencies. If you need to sell products in multiple currencies, look at a platform like Spotify

Square recently launched AI-generated product descriptions, which help you to publish your new product pages faster. That's a really valuable time-saver, and means you won't have to spend time and money on professional copywriters each time you want to launch a new product. range

Since our last update...

From March 25, 2024, creating and managing coupons will move from the Square Online Dashboard to Square Marketing, which is their product suite of marketing automation tools. Square Marketing is free, but if you require advanced features such as creating personalized coupons or sending coupons in Square Marketing emails, you’d have to upgrade to a paid subscription.

If you’re already signed up with Square Online and have coupons set up in your store, you’ll have to recreate them in Square Marketing.

Square Pricing

Square has three price plans to choose from:

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Free

Plus

Premium

Price (billed monthly)

$0 per month

Price (billed monthly)

$32/month

Price (billed monthly)

$79 per month

Price (billed annually)

$0 per month

Price (billed annually)

$29/month

Price (billed annually)

$72 per month

Best For

Smaller businesses

Best For

Growing your loyal customer base

Best For

Customer service-focused sales

Key Features

Sell unlimited products

Instagram and Pinterest integration

Collect customer contact data

Discount coupons

Key Features

Better site editing tools

Customer accounts

More item customization

Order status text alerts

Key Features

Real-time shipping rates

Lower transaction fee (2.6% + 30¢)

24/7 phone support access

Transaction Fees

2.9% + 30¢

Transaction Fees

2.9% + 30¢

Transaction Fees

2.9% + 30¢

Square's premium price plans are good value for money, in our eyes. At just $29 per month, Square Plus will send personalized product recommendations to your customers (if they're logged in). Customers will also get order status text alerts. That's a surprisingly affordable price point for such a personalized customer experience.

Square's simple pricing structure (monthly subscription fee + set fee per transaction) is also much easier to understand than Shopify's multi-layered payment fee structure.

That said, you should be aware of the following payment processing fees with Square:

  • AfterPay (you get the full amount upfront, but the customer pays in installments): 6% + 30¢ per transaction fee
  • Cash App (digital wallet): 2.9% + 30c per transaction fee
  • PayPal: 3.49% + 49¢ per transaction fee
  • Google Pay/Apple Pay (via Square Payments): 2.9% + 30¢ per transaction fee

Buying Guide: How to Choose the Best Ecommerce Platform

The best ecommerce platform for Staples (a brand that happens to use Shopify) isn't necessarily the best choice for you. Here are the factors you should bear in mind when it comes to selecting an online selling tool:

  • Selling location – Wix is better for digital sales, but Square is easy to connect with in-person selling
  • Level of technical skill needed – Wix is on the easy side, whereas WordPress/WooCommerce is harder
  • International selling capability – Shopify supports multiple currencies, Squarespace doesn't

After you've identified those key features of your business plan, you can move forward with selecting an ecommerce platform. We've gone into more detail about which type of user each tool is best suited to, in the reviews below.

What's the Difference Between an Online Marketplace and an Ecommerce Platform?

It's easy to get confused about the different types of online selling platforms. But the differences matter. A lot. An online marketplace is owned by a company, and shoppers can buy from many different sellers who list their goods there. By contrast, an ecommerce platform is a tool you can use to build your own online store, and yours are the only goods or services for sale on that website.

Here are the different examples:

Online marketplaceEcommerce platform
AmazonBigCommerce
eBayShopify
Walmart MarketplaceWix
EtsySquare Online

As you can see, the marketplace sites (also confusingly known as ecommerce sites), are akin to a shopping mall where you can choose to enter a number of different stores. But the ecommerce platforms are the online version of your physical store.

Ecommerce websites From sources across the web Amazon Shopify eBay BigCommerce Wix Walmart Magento Allbirds Best Buy
The Google results for "Ecommerce sites" confusingly combine ecommerce platforms and marketplaces.

Should I Use an Ecommerce Platform or Online Marketplace?

Honestly, there's nothing stopping you from using both. But if you do, you'll need to ensure you synch your inventory across all of your online sales channels. That way you'll avoid a situation where you can't fulfil orders from your website because you've already sold out on eBay.

Let's quickly look at the differences between using an ecommerce platform versus an online marketplace:

Online marketplaceEcommerce platform
Website speed and hosting is managed by the platform owner (not you)You’re responsible for website speed and hosting
Quick and easy to set upMore involved set-up process
Minimal tech skills neededSome tech confidence needed
No control over user journeyCustomize checkout, pop-ups, and more
Compete for visibility of your products among other sellersShoppers only see your products on the site
Web domain is marketplace nameOption to use a custom domain name
Platform takes a large commission (8-15%) plus listing and payment processing feesPlatform takes smaller commission (0-5%) plus payment fees (2-4%) plus monthly subscription fee

The main points of difference are the cost to you (the seller) and product visibility. Let's look at each of those.

Costs of Ecommerce Platforms vs Online Marketplaces

The main costs of ecommerce platforms are the monthly subscription fee (although Square Online has a free plan), which online marketplaces typically do not charge. Almost all ecommerce platforms charge payment processing fees (except, again, Square Online, which instead charges a flat fee for its premium monthly plans).

Online marketplaces typically take a commission per sale – some ecommerce platforms do this as well, such as Shopify. This is what makes Shopify a pretty expensive ecommerce platform. Some online marketplaces charge a listing fee – eBay and Etsy do this. However, ecommerce platforms do not charge such a fee.

You can also pay extra to “boost” visibility of your product listing on an online marketplace. On platforms like eBay, you are charged only when a click on a paid placement leads to a sale. On Etsy, however, you are charged per click no matter if the viewer buys your item or not. A model like this can cause you to lose out on profit per sale. However, promoted listings can draw in shoppers to browse the rest of your store.

four listings for brown women's coats, with highlighted text underneath each that reads "ad by etsy seller"
Etsy charges sellers per click on each promoted listing.

Product Visibility on Ecommerce Platforms vs Online Marketplaces

The supposed advantage of listing your products on marketplaces like Amazon is that buyers are already searching there. Therefore your products should automatically get lots of visibility from eager buyers. But if that were entirely true, there wouldn't be any need for paid marketplace listings (described in the section above).

Therefore listing your products on a third-party marketplace is certainly no guarantee of better visibility for your wares.

With an ecommerce platform, SEO strategy is vital. That means you need to set your website up well enough that search engines pull in your product pages. However, you may also want to promote your ecommerce store with pay-per-click ads on Google, Bing, Ecosia or other search providers.

Expert Verdict

Our research found Squarespace is the best site to set up an online store in 2024. Although it's on the pricey end, it's got the advanced selling tools that confident, ambitious merchants need to scale up in the competitive arena of ecommerce.

If you're put off by the extra fees and tricky online marketplace connections, then larger-scale sellers can look at Shopify for a smoother retail experience.

Alternatively, local businesses that sell services, subscriptions, and paid appointments are usually best off with Wix. We favor Wix for bookings and other face-to-face business ventures, thanks to its convenient scheduling features.

How We Test Ecommerce Website Builders for Businesses

We tested eight market-leading ecommerce website builders to evaluate them in terms of functionality, usability, accuracy, and aesthetics so we can make the most useful recommendations to US businesses.

Our rigorous testing process means these products have been scored and rated in seven main categories of investigation and 47 subcategories – in fact, we covered 341 areas of investigation in total. We then gave each category score a ‘relevance weighting' to ensure the product's final score perfectly reflects the needs and requirements of Expert Market readers – and that's our algorithm in a nutshell!

Our main testing categories for ecommerce website builders are:

Website Features: the capabilities and functionalities offered by an ecommerce website builder, e.g. blog functionality, SEO capability, and marketing capacity.

Sales Features: the sales capabilities and sales functionalities offered by an ecommerce website builder, including shipping, inventory capacity, and payment options.

Design: the aesthetic appeal and visual layout of a website created using an ecommerce builder. It encompasses aspects such as page templates and customizable themes.

Customer Score: external customer opinion; the feedback and ratings given by customers who have used a particular ecommerce website builder – the market position and reputation a website builder holds.

Ease of Use: how user-friendly and intuitive an ecommerce platform is for people with varying levels of technical expertise.

Value for Money: the balance between the cost of an ecommerce website builder and the benefits it provides. It considers factors such as pricing plans, subscription models, and available features.

Help and Support: the assistance and resources available to users when they encounter issues or need guidance while using an ecommerce builder. This can include tutorials, knowledge bases, and email or chat support.

 

FAQs

What is an ecommerce platform?
It's a proprietary set of tools that allow you to sell things online, either directly to customers or, in some cases, to other businesses. More simply, an ecommerce platform is an online store. It usually consists of a website that's customized to suit the particular product offering. Often it's linked to other digital sales channels, such as social media shopping and marketplaces like Amazon, Google Shopping, Walmart or Etsy.
Which is the cheapest ecommerce platform?
Square is the most affordable route to setting up your online sales. You can actually publish a custom online store and take payments from customers without paying any monthly subscription fees. You'll only pay when you sell (a transaction fee of 2.9% + 30¢ in the US). Note that you can't accept PayPal payments until you upgrade.
How can I stop consumers abandoning their carts?
Squarespace, Wix, and GoDaddy all have the ability to send out email notifications if a potential customer abandons their cart, hopefully prompting them to complete their sale.
How can I switch ecommerce platforms?
Switching ecommerce platforms is a big task and takes a lot of time and effort to get right. But its necessary if you've outgrown your current platform.

Switching ecommerce platforms can be difficult sometimes. For example Squarespace has some export limitations, meaning its more difficult to switch to another platform.

 

Written by:
Sabrina Dougall
Sabrina is a business journalist whose career began in news reporting. She has a master's in Investigative Journalism from City University London, and her work has appeared in The Times, The Daily Express, Money Saving Expert, Camden New Journal, Global Trade Review, and Computer Business Review. She specializes in writing about SEO (search engine optimization). Having run her own small business, Sabrina knows first-hand how critical digital marketing is to building a client base and local reputation.
Reviewed by:
A head shot of Natasha Willett - a blonde woman in a work shirt with a blue background
For over 9 years Natasha has worked as a mixed method researcher working across a range of sectors from insurance and policy development, to business services and software. As a member of the Market Research Society, Natasha is an advocate for high ethical, commercial and methodological best practices.