If your travel agency doesn’t have the right CRM software for lead, deal, and marketing management, chances are you’re falling behind. Let’s fix that.
|Travel agency CRM provider||Best for||Lowest price (per user, per month)||Highest price (per user, per month)||Free trial?|
|Dolphin Dynamics||All-in-one, feature-rich travel agency CRM||On request||On request||None|
|Kapture||Data visualization and analytics||$35||$90||30 days|
|Less Annoying CRM||Simplicity||$15||$15||30 days|
|Capsule||Providing personalized service||$12 (free plan available)||$48||30 days|
Once upon a time, would-be travelers would simply walk through the door of your travel agency, and say “get me to the Bahamas”. But it’s not 2005 anymore, and things are no longer that simple.
These days, customers are interacting with your travel business in so many different ways. Social media, SMS, email, phone, chatbot, video call – how do you keep a handle on all of these channels, while juggling flight and hotel bookings, and keeping your customers happy?
With a CRM (customer relationship management) system, that’s how.
CRMs pull your travel agency’s sales, marketing, and customer support strategies together. With CRM software, you can use traveler data to provide personalized destination recommendations, create more impactful marketing campaigns, and pounce quicker on the hottest leads.
Sounds awesome, right? It’s affordable, too. But which travel agency CRM software provider is right for your business?
We’re taking a look at the top five companies in the US to find out.
The Best CRM Systems for US Travel Agencies
Looking at price point, ease of use, customer support, and industry-specific features for travel businesses, we narrowed down the many travel agency CRM software suppliers out there to just five. Here’s what we found.
The best CRM systems for travel agencies are Tutterfly, Dolphin Dynamics, Kapture, Less Annoying CRM, and Capsule.
Read on to find out why, or – if you’re a little short on time – get travel agency CRM quotes right here, right now.
Simply provide us with a few details about your business, so we can get a better idea of your specific CRM requirements. We’ll ask about your number of employees, the travel agency CRM features you’re interested in, and what (if any!) kind of system you’re already using to manage your contacts.
Then, we’ll use that information to match you with one or more travel agency CRM suppliers in the US. All you have to do is sit back, and watch the phone – they’ll be in touch with you directly, to offer quotes tailored to your travel business.
It takes just 30 seconds to complete the info. Get started below by telling us whether your business currently uses CRM software.
Best for user-friendliness
Suitable for growing businesses
Ease of use is important. If you’re not able to operate a system, you’re not going to see ROI – that’s a fact. Tutterfly is simple to get the hang of, and even more so to use on a day-to-day basis. But that’s not the only trick it has up its sleeve…
Integrated sales management. Dynamic performance modeling. Direct report filing and generation. Tutterfly brings all these features and more to your travel agency – as well as doing the basics right, of course. All of Tutterfly’s more advanced features are underpinned by a sparkling, spotless user interface (UI), which is compatible across multiple devices – whether you’re selling packages from your office, at home, or on the go.
Tutterfly’s pricing scale is an interesting one.
Almost all CRM providers price their product in ‘tiers’, or plans. The cheapest level gets you the most basic version of the product – functional, but without the best features (or the finest customer support). Typically, the more you spend, the more features you unlock – and the more advanced version of the product you’ll receive.
With Tutterfly, that’s not so.
Tutterfly offers just one iteration of its product. There are no restricted features, or functionality cut off for its lower-paying users. In Tutterfly’s own words, “100% features – 0% compromise”.
Rather, what you’ll pay depends on your billing period – that is, how much of a commitment you’re willing to make to Tutterfly’s travel agency CRM software when you sign up. The table below should explain.
|Price (per user, per month)||$22||$20||$18|
Essentially, the more cash you’re willing to front up initially, the less you pay.
Tutterfly also offers a free, 14-day trial for new users.
- Fully customizable sales, leads, and opportunities reporting
- Free 14-day trial available
- Completely cloud-based
- Its marketing capabilities aren’t as strong as some of the other travel agency CRM providers on this list
Best all-in-one CRM for travel agencies
Suitable for travel agencies of all sizes
Combining bookings, billing, and branding with a firm focus on the checkout experience – plus a deep-rooted understanding of what makes travel agencies tick – Dolphin should meet the needs of all growing travel businesses.
First of all, though, let’s address a different animal – namely, the elephant in the room. We’re talking about Dolphin Dynamics’ interface, which – quite frankly – looks as if it’s been pulled straight from the days of dial up internet. It’s not the most user-friendly travel agency CRM software, either. However, Dolphin Dynamics makes up for this with one (rather large) strength – pure, unadulterated functionality.
So what can it do?
Well, first and foremost, it’s a travel agency CRM. You can create integrated client and corporate profiles, helping you develop your agency’s professional relationships, and tailor your service to the public.
Secondly, it’s a powerful booking engine. You can adapt it to fit the look, feel, and design of your current website, and make yourself available to potential customers around the clock.
Thirdly, it’s a boon for both your lawyer and your accountant. As well as helping make sure that all travel has been booked and authorized within company policy, Dolphin automates transaction fee calculations and credit control functions, too.
There are a few more things it can do, but we’re running out of word count. How much does Dolphin Dynamics cost, anyway?
Dolphin Dynamics pricing
That, we can’t tell you.
Frustratingly, Dolphin Dynamics isn’t as forthcoming as its sea-going eponym – not when it comes to disclosing its pricing, anyway.
There isn’t any information online about how much Dolphin’s travel agency CRM software will cost you. You’ll have to get in touch with Dolphin directly to get an accurate quote – although the company does, at least, offer a free demo on request.
- Offers various products for both business and leisure travel agencies...
- … tour operators, too!
- Lets you send out branded, personalized invoices and statements
- Excellent workflow management tools
- No free trial available
- The only travel agency CRM provider here without transparent pricing
- Dated interface
Best for data visualization and analytics
Suitable for the visual learners and number crunchers
Do you prefer graphs and charts to documents and spreadsheets? You’re in the right place…
Struggling to analyze the source of your most profitable clients? To understand which vacation offers are generating the most leads online, or which of your agents is selling the most packages? Kapture can help. With lead qualification, scoring, and auto-assignment capabilities, Kapture does a lot of the manual work for you. This intelligent CRM also visualizes your travel business’ key info – including your sales funnel (pictured) and bookings pipeline – in a way that’s as easy on the eye as the system (which is available from just $35 per month) is on your wallet.
Unlike Dolphin Dynamics (which doesn’t advertise its rates) and Tutterfly (which offers a single product, unbound by feature limitations), Kapture does conform to typical CRM pricing.
With Kapture’s travel agency CRM software, the level of functionality you’ll receive is tied directly to your budget.
Here’s how the plans break down.
|$35 per user, per month||$50 per user, per month||$90 per user, per month|
Kapture’s ‘Essential’ plan comes with features that are just that: web forms for generating leads, omnichannel ticketing for customer service teams, and basic reporting tools.
Upgrading to Kapture’s ‘Professional’ offering introduces a biggie – 24/7 customer support. You’ll also be able to integrate your travel agency CRM software with the various social media sites your business uses, as well as your pick of the best ecommerce platforms around. Oh, and let’s not forget the ability to generate quotations, and accept online payments, too.
For larger businesses – or perhaps those simply seeking a greater degree of versatility – Kapture’s ‘Enterprise’ plan should be at the top of your wishlist. As well as contact and workflow management, your service team will benefit from customized ticket disposition – and you from a dedicated account manager.
If terms like ‘IP whitelisting’, ‘Custom API’, and ‘Sandbox’ mean nothing to you, though (and you don’t want them to mean anything, either), you’re better off sticking with a more basic plan. That, or reading on…
- Provides preset email templates for itineraries, bookings, and packages
- Allows you to generate invoices with a click
- Enables you to securely save customer documentation (such as passports) for future bookings
- It’s not the cheapest travel agency CRM option around, either!
- 24/7 support is reserved for the higher-paying customers only
You're almost finished with our list of the top 5 CRM systems for travel agencies in the US. Time to start comparing quotes?
Simply hit one of the buttons below to start our quick questionnaire. It takes just 30 seconds to do, and by telling us more about your business’ specific requirements, we can help ensure that you receive the best, most personalized rates on travel agency CRM software.
Less Annoying CRM
Best for simplicity
Suitable for small businesses and startups
Sometimes, less is more – and less annoying really can mean more productivity. While larger teams should probably stray away from this no frills, no nonsense travel agency CRM provider, small businesses should find plenty to love…
We adore Less Annoying CRM’s interface. It’s colorful, it’s clean, and – most of all – it’s simple. Whether you’re tracking your booking workflow to check flight or cruise details, or following up on a deposit that needs to be paid, you’ll be doing it all on a series of vibrant, customizable pipelines.
Less Annoying CRM also makes it easy to not only manage your relationships with your customers, but to identify their relationships with each other.
Take the pictured screenshot from Less Annoying CRM’s interface. As you can see, it’s easy to understand not only who Carol Hall is (and which trips she has coming up), but who she knows, too.
This way, you’ll know exactly who to thank when a new booking comes in, and can make your communication with those customers even more personal.
Less Annoying CRM pricing
True to its name, Less Annoying CRM’s pricing tier is… well, you get the idea.
$15 per user, per month. That’s all you’ll pay – no tiers, billing period variations, or feature discrepancies. Just one of the cheapest CRM systems on the market, with just about all the functionality you’ll require to boss your travel business.
You can add or remove users at any time, and cancel whenever you like. Less Annoying CRM also offers a 30-day trial, so you can see if you like it before shelling out.
Not annoying in the slightest.
- Free customer support included
- You can be set up within an hour
- 30-day trial, and you don’t need a credit card
- May be a little too simplistic for the needs of some travel agencies
Best for providing personalized service
Suitable for businesses on a budget
Personalized. Service. Two words that add up to a pretty powerful customer experience. But, as your business grows and you take on more employees, it gets harder and harder to provide travelers with that extra touch of the personal. Unless, of course, you’re using Capsule…
Capsule enables you to empower your staff to deliver the same levels of personal service you’d provide yourself. You can create step-by-step processes within the CRM for the whole team to follow – prompting them to send a booking confirmation, or follow up on any concerns a traveler may have. This – combined with Capsule storing detailed records of your interactions with your customers – keeps everyone on the same page. Better still, it means that every one of your travelers receives the highest, most bespoke levels of customer service possible.
After a brief interlude with Less Annoying CRM’s simple, flat-rate pricing, we’re back to the tiered system. With Capsule, you’ll pay one of three rates, depending on the features you require:
|$12 per user, per month||$24 per user, per month||$48 per user, per month|
The price tag may be alluring, but we’d only recommend Capsule’s ‘Professional’ plan for the smallest travel agencies. You’ll be capped at a maximum of 50,000 contacts (not actually a whole lot for growing businesses), while each user will face a minimum of 10GB worth of storage each.
Capsule’s ‘Teams’ plan offers scaling travel agencies more contacts and storage, while adding advanced sales reporting and custom activity types into the mix. It also ups the ante with intelligent tools for assigning users, roles, and records to specific teams or individuals, helping you stay organized.
For those with the loftiest ambitions (and the budgets to match), the ‘Enterprise’ plan should fit the bill. Even if a dedicated customer success manager and priority support isn’t your thing, there’s plenty to love about implementation and import assistance – not to mention that generous 200,000 contact limit.
But wait – did we mention the free plan?
You heard that right. Capsule offers a completely free version. And yes, there is a catch.
Namely, that’s the stringent limitations Capsule’s free plan imposes on your user and contact limits (two and 250MB, respectively). Perfect if you’re a one-person setup coordinating flights and hotel bookings from your den, sure. It’s not such a great idea for travel agencies looking to grow, though – trust us.
Both Capsule’s ‘Professional’ and ‘Teams’ plans can be tried free for 30 days.
- Integrates with an impressive range of third-party apps, including Xero, G Suite, QuickBooks, and MailChimp
- Slick mobile app
- Free plan available, along with a generous 30-day free trial
- Solid G Suite integration
- Some online reviews suggest it can be a little tricky to implement
To get to grips with what CRM costs look like across multiple suppliers, head to our guide to comparing CRM pricing.
Remember, the usefulness of a CRM system for your travel agency isn’t limited to the features – or the providers – we’ve discussed here.
The impact that the right CRM’s features can have on your sales, service, and marketing efforts is profound – so it makes sense to invest some time in making sure you pick the right provider.
Fortunately, that time doesn’t have to be long – and, when you use our free quote-finding service, it’s all of about 30 seconds. Here’s what happens when you start our questionnaire.
1) You provide us with some details about your travel agency’s setup and requirements
2) Our algorithm has a think, and matches you with one (or more, if you’re lucky!) travel agency CRM software suppliers. Which companies you’re matched with is based on the responses you’ve provided, which tell us about your number of employees, industry, and the CRM software features you’re interested in.
3) These suppliers get in touch with you directly. The purpose? Offering you no-obligation quotes and advice about how CRM software can help take your travel agency to the next level.
You just have to be based in the US to be eligible. Good luck!
What is a travel agency CRM, exactly?
It’s a specialized kind of CRM software, built to empower businesses in the travel industry to manage their customer relationships.
That’s its central function, anyway. Because of the vast range of pain points and requirements of travel agencies, most CRM software catering to the industry has evolved. Now, travel agency CRM can also work as a booking engine, payment processor, and itinerary management tool – all rolled into a handy, affordable software package. Neat, huh?
Can I use travel agency CRM in the field?
You can indeed! Travel agency CRM is overwhelmingly cloud-based. That means it’s accessible from a web browser, rather than software that’s stored on a computer. Providing you have an internet connection, you can log in from anywhere in the world, and collaborate with your team in real time.
What’s a good CRM strategy for my travel agency?
CRM, as an acronym, refers to both the software (which we’ve discussed at length here), as well as the strategy. If you want to maximize the value of your customer relationships, you’ll need both.
Your CRM strategy should always revolve around using data to provide better, tailored, and more personalized service to your customers. By understanding each of your travelers’ destination history, preferred type of vacation, and maximum budget, you can offer them more relevant experiences, and provide deals and discounts too good to be ignored.
The ideal CRM strategy for a travel agency should also involve the use of various platforms for communicating with your travelers, such as social media. By aggregating these channels, and collecting your conversations with your customers into a centralized database, your CRM system will allow you to gain a deeper understanding of your client base’s needs.
For even more granular insights, you can consider integrating your travel agency CRM with a social listening tool. It’s one of the cheapest, most hands-off ways of finding out what your customers are saying about your brand and industry.
Which other industries use CRM?
Take your pick! CRM systems are used widely across almost all industries and disciplines. It isn’t just for office-based teams, either – businesses in construction, real estate, and healthcare all rely upon CRM as both strategy and software, as do creative and digital marketing agencies.