McDonald’s serves 68 million customers a day, so choosing which point of sale system to install in their 37,000 restaurants around the world was a very big decision. Which POS system do McDonald’s use? Let’s find out.
There’s no doubt McDonald’s requires a pretty powerful POS system to handle their vast daily customer count. So when the team were researching the best POS system for their needs, it was NewPOS that caught their eye.
NewPOS is an EPOS system that was initially developed by Savista and later bought by Torex. To ensure the system matched their needs, in 2008, McDonalds took the system in house. This move enabled their clever tech team to play around with it until it had the capacity to handle their daily swathes of fast food orders. They then creatively named it NP6.
Anyone who’s been into a McDonald’s restaurant knows how they do things. Queues of customers line up to order via massive touch screen boards. It’s the McDonald’s POS system that allows them to do this. You can see how they’re operated in the video below:
What Does the McDonald’s POS System Offer?
Like many POS systems for hospitality, the McDonald’s POS system hooks up to printers and screens in the kitchen, creating a smooth ordering process with minimal room for error.
The system also connects to cash registers, enabling members of staff to take orders at the counter when a customer wants to use cash instead of card, for example.
While all staff are well-trained to use the system, their tech team made sure the system is intuitive to use. This makes serving time even quicker and enables McDonald’s to meet their customer service targets.
Is the McDonald’s POS System Suitable for Small Businesses?
In a nutshell - no. The McDonald’s POS system is a bespoke system designed specifically to handle huge numbers of customers. There are plenty of cash registers for small businesses on the market and these can do the job perfectly well for smaller establishments.