In our modern world, we always want to know how the other half lives. Be it influential people, companies, or restaurants, we want their success to be our success.
All titans of the restaurant industry have a recipe that led them to great heights. But it’s the investment in valuable restaurant point of sale systems that keep the gears turning. Without it, kings, colonels, and clowns wouldn’t be able to plant their flags further across the globe.
Ever wondered which POS systems leading restaurant chains are using to not only sustain, but transform their operations? Let’s feed that curiosity. To help you gain insight into what the best are doing right, we've highlighted some examples of the kinds of POS systems that are driving the growth of the food service industry’s biggest names.
What Point of Sale System Does Starbucks Use?
Heard of Square? It’s a pretty renowned POS system. Back in the day, Starbucks used to have quite a good partnership with it. In fact, you could argue that Starbucks was responsible for giving Square the caffeine boost it needed to make such a splash in the POS market.
Unfortunately, this affiliation with Square wasn’t to last. The two parted ways back in 2014, and Starbucks decided to invest in the services of Oracle – a big gun in the POS provider industry.
And both needed it. Starbucks required a heavy duty POS system that had the capacity to grow with them, and that’s exactly what Oracle’s Simphony has done.
What is Oracle Simphony?
Oracle’s POS system is more than just a means for customers to pay for their coffee. It’s a data collection center, providing Starbucks with all the information it needs to make intelligent business decisions. Whether it’s recognizing the need for a new store or sending customers tailored offers based on their buying habits, Oracle allows Starbucks to get the most out of its customer data.
But we’re forgetting the basics – that Oracle is simply an easy to use POS system. It enables baristas to quickly process coffee orders with its intuitive menu function, and helps store managers with back office operations – whether it’s managing rotas, or assessing stock and losses.
Integration with Mobile POS
Did you know that Starbucks beat Apple and Samsung to become the first company to offer its customers the means to pay via mobile?
That's right. With the release of its app way back in 2011, Starbucks was the first to give its customers the means to pay via their cellphone. Sure, it wasn’t quite the sophisticated NFC (near-field communication) technology we use today. But virtualizing gift cards by turning them into unique barcodes meant that Starbucks' POS system could scan customers' accounts, and subtract the cost of their order.
Fast forward eight years, and the Starbucks app has become more than just a place to pay and log rewards. It’s a hub where people can order and pay for their coffee in advance. It’s also another way to collect valuable data on buying habits, integrating with Starbucks’ in-store POS system to keep sales and stock figures in one place.
There’s no doubt that Starbucks’ POS system is at the forefront of modern retail technology. Providing the company with the means to process transactions, manage customer relationships, and improve business operations, there’s no wonder Starbucks is very much at the top of the coffee chain game.
Who Does Starbucks’ POS Suit?
Businesses looking to expand. Oracle’s POS system guides Starbucks’ growth by analyzing customer data and pinpointing areas of opportunity.
What Point of Sale System Does Burger King Use?
Burger King also relies on Oracle to provide for its POS system needs, although it actually uses Oracle’s MICROS POS system instead.
Burger King chose this system because it offers a flexible solution, which can be tailored to meet the exact needs of the business as it grows and evolves.
The MICROS system supports numerous languages and multiple user IDs, and offers a range of security features. It also allows each cashier's activity to be tracked and analyzed.
Other benefits of the MICROS system include:
- Touchscreens completely customizable to the Burger King menu
- Restaurant managers can assign user IDs, set up alerts, and perform other tasks from front of house
- Mymicros.net lets managers access information from anywhere at any time, since it's securely stored online
Who Does Burger King’s POS Suit?
Businesses with specific needs. MICROS allows businesses to fine-tune the solution to fit their specific goals.
What Point of Sale System Does KFC Use?
In the United States, KFC is owned by Yum! and currently uses Oracle’s MICROS RES POS system. This is a highly intelligent system which has helped to enhance customer experience, and speed up transactions across KFC’s restaurants.
The MICROS RES system was rolled out across KFC locations in the USA in 2010. The system enables maximum transfer of information with minimum input, thereby enhancing ease of use and the customer experience.
The MICROS RES system in KFC restaurants was installed with front and back of house hardware – meaning that as a customer orders their food, the kitchen can instantly see exactly what needs to be prepared. This speeds up the entire operation, reducing the amount of time between the moment the customer makes their order and the moment they receive their food.
The MICROS RES is also capable of projecting forecasts from the front of house to the kitchens. This is invaluable in peak periods, when the software can instruct the kitchen to begin preparing popular items before it gets busy.
The system also collects data, which is collated in a central facility that allows the company as a whole to monitor successes and enhance operations.
The system has recently been upgraded to include mobile orders.
Who Does KFC’s POS Suit?
Smaller and growing businesses. All restaurants value cost efficiency, but to a small business, it can be make or break. With MICROS RES, businesses can project their future costs, and only spend what is needed in the present.
What Point of Sale System Does Subway Use?
Subway’s POS system is custom made, specifically designed for its needs by Scoresby Interactive.
Subway’s aim when creating its POS system was simplicity of use. This was in order to reduce training time. They also wanted a system to prevent employee theft.
The full list of Subway's requests and goals can be seen below:
- Reduce the amount of time needed to train new staff
- Minimize the risk of employee theft
- Increase the speed of service
- Improve order accuracy
The system turned out to be so effective that staff found they could engage more with their customers whilst using it. Plus, Subway’s POS system is so easy to use that most store managers no longer need to offer new members of staff formal training. Now, they just give a simple orientation to each new employee at the start of their first shift.
Who Does Subway’s POS Suit?
Businesses with lots of staff. Onboarding new staff is an important yet time consuming part of running a restaurant. Cutting down on the effort and time needed to get new employees on their feet allows businesses to funnel their energy into growing their operations.
We’ve seen what capable POS systems can do for globally recognized restaurant chains, but what about you? A system that works for food services juggernauts might not suit your business – and that’s okay!
If you have 30 seconds to spare, fill us in on the unique requirements of your business. Once we have a feel for what you’re looking for, we’ll pair you up with restaurant POS system suppliers that match your needs. Shortly after, those suppliers will be in touch to offer tailor-made quotes that fit your demands.