Revel POS Review – Features, Pricing and More

Revel POS offers an iPad POS system that can be configured for both restaurants and retail stores. Revel offers numerous integrations, customizations, and tools for a great customer experience.

We know how important it is for businesses to find a POS system that is within budget, has the right features, and has great usability. This is why we've focused on these factors in this review so you can decide for yourself if this is the right fit.

You can use our free comparison tool if you want to compare other POS providers against Revel POS.

How Much Does Revel POS Cost?

The software starts at $99 per month, per terminal, however, this rate is only applicable to customers who bill annually, sign up for a 3-year Revel Advantage Contract, and purchase a minimum of two terminals. If you meet this requirement, your minimum monthly cost for the POS software will be $198 per month.

On top of the software cost, the cost of implementation is pretty pricey. This is, however, a one-off cost so it may be worth it if you want assistance in setting it all up. The implementation fee includes all the help you'll need to get the system up and running. Although, if you're a POS-veteran you might not need the onboarding help and can save yourself a decent chunk of change.

If you want to compare Revel's prices against other POS systems, you can use our free comparison tool. With a few brief details about your business, we'll match you up with trusted POS suppliers. They'll then contact you with obligation-free quotes.

The Pros and Cons of Revel POS

Pro – Customizable for Various Industries

Revel is an iPad-based POS system that is customizable enough that it can be used to cater to several types of businesses. If you have a mobile business, you can keep it simple with just an iPad and a receipt printer. If you have a full-service restaurant, you can opt for further hardware to beef up the system, such as self-serve kiosks and customer display systems.

Pro – Tools for Improved Customer Experience

Revel offers a Customer Relationship Management tool so you can easily develop stronger relationships with your customers. The CRM allows you to build customer profiles, track purchasing patterns, and create email marketing campaigns.

It's unclear if the CRM tool comes as a paid add-on or if it's included with the core software.

Revel's loyalty program is a great way to build relationships with customers and keep them coming back. You can auto-register customers with just a few clicks on the POS system or have them scan a QR code so they can sign themselves up online.

Pro – Tons of Integrations

Revel POS offers a long list of integrations, from accounting to security services, making it a highly-customizable system suited to your business needs. If you're especially attached to the current software you use, chances are, you'll be able to integrate it into Revel.

Cons – Pricey

One of Revel's biggest drawbacks is its price point. Starting at a minimum of $99 per month, per terminal, and that's only if you sign up for a 3-year contract and purchase a minimum of two terminals. This pricing makes it unsuitable for small businesses or start-ups who are less likely to want to commit to such a long-term contract.

Other pricing options don't require the 3-year commitment – however these are steeper than the minimum $99 per month, per terminal. Revel's pricing is more suited to more established businesses that have the budget and foresight to commit to a long-term contract. Smaller businesses are more suited to monthly rolling contracts or free POS software, like Square.

Revel POS's Key Features Explained

Revel offers a bunch of tools for management, customer experience, and reporting. We dive into some of their most prominent features:

Delivery Management

Revel's delivery management tool can be used to track deliveries, estimate delivery time, and view order details and driver histories. It also includes an end-of-delivery procedure to ensure delivery reports are accurate, so deliveries can be carried out seamlessly.

Reporting Features

Revel excels in the management area, one of the tools it includes in its management console is advanced reporting. The reporting includes analytics and powerful dashboards so you can easily access any data on the business in an easy-to-understand visual.

This insightful reporting gives you the ability to make informed decisions about your business and accurately plan for the future.

Inventory Management

Revel's real-time inventory means you can always stay on top of your inventory levels. Adding and managing Revel's inventory is simple – you're only required to add an item and its price. Other fields are available, such as SKU, but not mandatory.

It can track inventory per ingredient, and food costs reports are available so you can assess ingredient levels. When an item is low in stock, a reorder button appears so you can quickly rectify the situation.

What Kind of Business is Revel POS Best For?

Restaurants

We recommend Revel POS to eateries of all sizes, as you can customize it to your needs. However, we think it's best suited to restaurants, especially those with multiple locations. Revel has the capability to deal with multi-location businesses and its price point is more suited to established businesses.

Businesses with a Mobile Component

As Revel is an iPad-based system, this means it can be used on the go. If your business has outside seating or isn't situated in just one place, an iPad system makes it easy to take orders. The system can be used on an Apple iPad, iPad Pro, and iPad Mini. Stockier POS hardware means customers have to come to the till to make payments and orders, but the size and mobility of iPads mean you can approach customers, take orders, sign them up for a loyalty program, and manage inventory.

How Does Revel POS Compare to its Competitors?

How Does Revel POS Compare to its Competitors?

Price

Revel POS is one of the pricier POS systems available. Whilst it offers tons of integrations, customizability, and great management tools, these aren't quite enough to justify its steep prices. Other POS systems, such as Vend and TouchBistro, which can both be run on iPads, offer similar capabilities. However, Revel was one of the first to pioneer an iPad-based POS system.

Features

Unlike most POS systems which are typically geared towards either the retail or restaurant industry, Revel sits on the fence, offering customizability and integrations so it can be configured for either. Its restaurant features, such as delivery tools, management tools, and advanced reporting, can be found on all the POS systems above. Revel's interface is also not as sleek as other POS systems', such as Square or Lightspeed.

Does Revel POS Have Good Customer Reviews?

Revel's POS is a mixed bag when it comes to reviews. Some customers have found that Revels' customer service is super helpful whereas others have found that it takes a long time to even get through to someone in the customer service team.

Customers have found that the interface is easy to use, and that the number of integrations is incredibly handy. Customers have also noted that the lack of an offline mode can cause issues, as the POS system cannot be used if the internet goes down.