Revel POS Review

Revel pos logo

By Aimee Bradshaw | Writer and researcher

Revel Systems occupies a unique spot in the POS space. Many providers fall into one of two categories: sector-specific solutions or generalized systems. Revel’s iPad POS straddles both; users can configure it for restaurants or retail stores. It’s not quite an all-in-one solution, but it’s more versatile than most.

This Revel POS review focuses on features for restaurants. If you’re outfitting an eatery, read on to find out how it measures up.

Review
Aloha Restaurant POSRating
Features
Ease of Use
Help & Support
Summary
Reviewed by :

Getting Started with Revel

Revel Systems ships hardware and software pre-configured for quick installation. In our experience, integrations for third party payment solutions such as PayPal are seamless. Setup of the iPad terminal and peripherals is also largely fuss free. However, Revel customer support is a phone call away for first time users running into any issues.

Upon launching the Revel POS iPad app, on-screen instructions and prompts ferry you through the system’s suite of controls. Switching between dashboards and tools on the fly soon becomes second nature thanks to a standout user interface.

Watch the video below to see a demonstration of the system in action.

Video: Revel POS System Demo

Features

Revel segments its POS systems based on restaurant type. Each package offers a hardware and software feature set that’s suited for a different kind of restaurant. Among the system types are those for fast service, table service, events, bars, breweries, coffee shops, and even food trucks. Not all features listed below will be deployed on all solutions.

  • Common hardware (iPad, POS stand, payment device, router, cash drawer, digital menu board, and POS printer)
  • Delivery management
  • Table layouts
  • Tableside ordering
  • Ingredient inventory
  • Customer experience (gift cards, loyalty cards)
  • Reporting features
  • Analytics
  • Payment processing
  • Online ordering
  • Menu maintenance
  • Kitchen/BOH management
  • HR/employee management
  • Extensive security
  • Open API
Eligible for Point of Sale System Quotes?Click your state below to find out

AK
AL
AR
AZ
CA
CO
CT
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY

Ease of Use

Whether you’re using it for FOH or BOH purposes, the Revel POS interface is intuitive and attractive. There’s substance behind the style too, and users can customize menus and reporting dashboards for their particular needs.

Support

Revel Systems customer service staff help with a wide range of POS issues. Their over-the-phone support is can be very useful during the DIY system installation. While many reviews note generally positive experiences, some complain of slow responses to emails. Payment processing fees have also been known to change without notice. In short, online guidance is plentiful, person-to-person support sometimes less so.

Plans and Pricing

Revel pricing plans differ across market segments. Systems can also be configured differently, depending on where they are installed. When budgeting, remember that peripherals, credit card processing and third-party applications add to costs.

Case Study: Scafuri Bakery

While Revel caters to large chains such as Cinnabon and Popeye’s, they also serve smaller companies. One of these is Chicago-based Scafuri Bakery.

Owner Kelly Lynch wanted to modernize service without losing the bakery’s family-owned feel. Revel’s POS menu management tools allowed Lynch to rotate top performing specials and seasonal items with ease. Lynch also credits Revel with helping Scafuri take on more – and bigger – clients.

Revel Systems iPad POS: The Verdict

As mentioned, offering a POS specializing in both retail and hospitality is somewhat outside the norm. Revel Systems’ iPad POS fills this void adeptly. The system packs features that many competitors either don’t offer, or don’t implement quite as well. Add in the ability to use it offline and online, and you have a truly reliable POS system. Some comparison shopping is certainly wise, but Revel merits your attention when comparing quotes.

Competitors


Toast POS System

Toast POS

The sleek Toast POS system offers similar core features. Revel’s integration with peripherals gives it a slight edge.

Product Rating:
Read Review


Breadcrumb POS

Breadcrumb POS

Upserve’s Breadcrumb POS is a versatile system offering in-depth restaurant analytics.

Product Rating:


Aloha Restaurant POS

Aloha Restaurant POS

NCR’s Aloha POS system mixes mobile, cloud-based and locally-installed features. Versatile, but lacks something of Revel’s simple elegance and ease of use.

Product Rating:
Read Review

Aimee profile image
Aimee Bradshaw Writer and researcher
Aimee is Expert Market’s resident telephone systems, point of sale, and field service software go-to. If she’s not writing about business products, you’ll find her daydreaming about Dorset beaches.
Now Read