Vonage Review: Is it the Right Phone System Provider for Your Business?

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Find out how Vonage Business compares to other leading VoIP providers by reading our in-depth review.

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Reviewed by Expert Market:03/17/2021
At a glance: Vonage's Business Communications solution is easy to use, scalable, and includes unified communications features that'll suit a variety of business needs.

Vonage is one of the largest phone system providers in the U.S. In 2020 alone, Vonage was awarded TMC's Internet Telephony Product of the Year and UC Today's Best CPaaS Platform, while G2 called it a Fall 2020 Leader in CPaaS, UCaaS, VoIP, and Contact Center Operations. It's also a consistently high scorer among its customers.

The most attractive thing about Vonage, though, is that it offers two separate VoIP products – one tailored to SMBs (small to medium businesses), and another to large enterprises. That means you'll never pay any more than you need to, and its VoIP telephone system is completely scalable, so it grows with you.

To help you decide whether one of these products is right for your business, we've put them under the microscope, checking out their features, prices, and more. Read on to find out what we found.

Vonage's Packages for Businesses

Vonage offers two plans to businesses: Vonage Business Communications, which is best suited for small to medium sized teams and Vonage Enterprise, which is ideal for large businesses needing enterprise-level features.

A Vonage phone system being used
Vonage's VoIP phone systems are designed to help you improve customer service and better manage business communications

Vonage Business Communications

If you run a small or medium business, and you're looking for a robust and reliable cloud service at a reasonable price, Vonage Business Communications – and its 40-plus customizable features – is a great choice.

Like many of 2021's best business phone systems, Vonage Business Communications offers unified communications (UC) capabilities, meaning that it rolls some of today's most popular business communication methods – alongside phone calling – into one system. In a year when many teams are still working from home and employees may be scattered across the city, state, or even country, you don't need us to tell you how important it is that your team can communicate and collaborate easily, and in the right ways for each task.

Vonage Business Communications' UC capabilities include Vonage Team Messaging, using which your team can start group chats, send files, and make voice and video calls. There's also Vonage Meetings (but that's only included for free with Vonage's two more expensive packages), which lets your employees start a video conference with just one click – or by integrating with Google Calendar or Microsoft Outlook, and using that to schedule video meetings.

Importantly, Business Communications and its functionality can be accessed via mobile and desktop apps, meaning that your team can use the system on any device, from anywhere with an internet connection.

Besides all this, here's a handful of the other benefits boasted by the Business Communications system:

  • Unlimited calling, bandwidth, and SMS messaging
  • More than 99.9% uptime
  • Clear, premium voice quality
  • The ability to communicate with over 35 different countries
  • Simple activation and setup, with 24/7 customer support
  • Smart WAN available

Vonage Enterprise

Vonage Enterprise is an enterprise-level unified communications system that comes with managed end-to-end support on a private multi-protocol label switching network (MPLS). This speedy option is superb for large teams.

Our favorite things about Vonage Enterprise are:

  • Hybrid network with bring your own broadband options with SD-WAN
  • One of the country’s largest purpose-built MPLS networks
  • Mobile and desktop apps
  • Scalable solutions for contact centers
  • Video conferencing, chat and file sharing
  • CRM integrations
  • 15 hours of call recording a month

Vonage's Other Features and Benefits

So, besides the key features of its two business packages, what else do we like about Vonage? Here are a few things that Vonage does very well:

✔ A Variety of Phones and Accessories

For those needing a complete end-to-end phone system solution, Vonage supplies a range of desk phones, cordless phones, and conference phones from top manufacturers including Poly, Panasonic and Yealink.

Vonage's sales team will be able to point you to phone handsets that are best suited to your requirements, and ones that will enable you to scale up your phone system in the future.

✔ Excellent CRM Integration

Vonage integrates directly with several CRM platforms, including Salesforce, Microsoft Dynamics, Zoho, Oracle Netsuite, and more. Amongst the most popular is Salesforce, which users can synchronize with via a desktop plugin. The plugin allows you to link your Salesforce contact list and lead interactions to your phone extension, providing all the customer history and details for whoever you're communicating with, all within the same interface.

✔ Dedicated Customer Support

Vonage customers can benefit from a variety of help and support options through different channels and resources, including:

  • Phone support, including 24/7 emergency support
  • Email support
  • Live chat
  • Community forums
  • Educational webinars

Vonage's Pricing

Vonage Business Communications

This package is available in three pricing plans: the Mobile Plan, the Premium Plan, and the Advanced Plan, each of which comes with increasingly sophisticated features.

Considering average industry prices and what you'll get for what you'll pay, we'd say that these prices are very reasonable. If you're cost-conscious and happy for your team to work remotely and on their own devices, the Mobile Plan in particular is a nice and affordable option. But let's take a closer look at them all:

The Mobile Plan

As the name might suggest, we'd recommend this plan for small remote teams and professionals who work on the go.

One to four lines$19.99 per line, per month
Five to 19 lines$17.99 per line, per month
20 or more lines$14.99 per line, per month

Vonage's Mobile Plan includes:

  • Unlimited calls and SMS
  • Unlimited team messaging with Vonage Team Messaging
  • Access to Vonage's app center, where you can integrate apps to boost your system's functionality

The Premium Plan

Look to this plan if your team is big on collaboration, if you'd like to incorporate desk phones into your communications system, or if you need more sophisticated integrations, like CRM.

One to four lines$29.99 per line, per month
Five to 19 lines$27.99 per line, per month
20 or more lines$24.99 per line, per month

As well as all the features of the Mobile Plan, the Premium Plan includes:

  • Unlimited video conferencing with Vonage Meetings, with up to 100 people able to join a meeting
  • CRM system integration
  • A multi-level auto-attendant, to direct your callers to the right people
  • Access to business applications and IP phones

The Advanced Plan

Go for this package if your team uses IP phones, and you want a full suite of advanced calling features.

One to four lines$39.99 per line, per month
Five to 19 lines$37.99 per line, per month
20 or more lines$34.99 per line, per month

Alongside the features of the Premium Plan, the Advanced Plan includes:

  • Up to 15 hours of on-demand call recording
  • Call group
  • Visual voicemail
  • White glove setup

Vonage Enterprise

Vonage tailors its Enterprise solution to the needs of your business, so it's not possible for us to state a price here and now – you'll need to have a chat with Vonage's sales team. But don't forget, you should always compare quotes before you buy to make sure you're getting the best deal you can find.

In fact, we can help you with that. Just answer a few quick questions about your business' communication needs, and we'll match you up with phone system providers that can cater to you well. They'll then be in touch directly with no-obligation quotes for you to compare, and answers to your burning questions. It's a quick and easy way to compare the best prices for your business – and it's free.

Expert Verdict

For teams looking for the flexibility and convenience that cloud-based communications provide, Vonage is a great option. Its packages are easily customizable, and highly affordable. They can be easily scaled too, so your communications can grow seamlessly with your business.

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Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.