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Vonage Business Solutions 2018 Review

Vonage is one of the largest phone system providers in the U.S. More than 500,000 businesses around the country use Vonage Business to manage their communications. Vonage has won multiple awards for its service, including the Channel Program Excellence award in Cloud Communication.

Find out how Vonage Business compares to other leading providers by reading our in-depth review. Our most recent review of Vonage Business found that the company gets overall for its service, features, reliability, features and price.

Vonage Business Review
CategoriesRating
Customer Service
Reliability
Features
Price
Summary
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Who is Vonage?

Vonage has been helping businesses streamline their communications since 2001. It's one of the leading VoIP providers in the U.S. and operates out of Holmdel Township, New Jersey.

Find out more about Vonage's story by watching the video below.

Vonage Business Plans

Vonage offers two plans to businesses: Vonage Business Cloud which is best suited for small to medium sized teams and Vonage Enterprise, which is ideal for large businesses needing enterprise-level features.

Vonage Business Cloud

Who's it for?

If you're an SMB looking for a robust and reliable cloud service at a reasonable price, Vonage Business Cloud is a great choice.

Highlights

✔ Runs on high-speed internet connection

✔ 40+ customizable features

✔ Mobile and desktop apps

✔ Includes Amazon Chime Pro, offering chat, screenshare and video and web conferencing

✔ Simple activation and setup with 24/7 customer support

✔ Month-to-month contracts available

✔ Smart WAN is available on Cloud

Pricing

$39.99 per extension per month, plus tax and fees. Discounts for multi-line available.

Vonage Enterprise

Who's it for?

Vonage Enterprise is an enterprise-level unified communications system that comes with managed end-to-end support on a private MPLS network. A superb option for large teams.

Highlights

✔ Hybrid network with bring your own broadband options with SD-WAN

✔ One of the country’s largest purpose-built MPLS networks

✔ Mobile and desktop apps

✔ Scalable solutions for contact centers

✔ Video conferencing, chat and file sharing

✔ CRM integrations

✔ 15 hours of call recording a month

Pricing

Prices vary. Get a free custom quote with Expert Market by filling in the form at the top of this page or clicking on the button below.

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Phones & Accessories

For those needing a complete end-to-end phone system solution, Vonage supply a range of desk phones, cordless and conference phones from top manufacturers including Polycom, Panasonic and Yealink.

Customer Support

Vonage customers receive what the company calls "Orange Glove Service." It includes:

  • Phone Support
  • Email Support
  • Live Chat
  • Online Support Centres
  • Customer Portals

CRM Integration

Vonage integrates directly with several CRM platforms, including Salesforce, Microsoft Dynamics, Zoho, Oracle and Netsuite. Amongst the most popular is Salesforce, which users can synchronize with via a desktop plugin. The plugin allows you to link your Salesforce contact list and lead interactions to your phone extension, providing all the customer history and details for whoever you're communicating with, all within the same interface.

Vonage Case Study

Learn how Karen Allen Salon and Spa transformed its day-to-day workflow and culture of service with Vonage Business by watching the video below.

Our Verdict

For teams looking for the flexibility and convenience that cloud-based communications provide, Vonage is a great option. Its packages are easily customizable, and highly affordable. They can be easily scaled too, so your communications can grow seamlessly with your business.

What's next? Find out how the right phone system can benefit your business today. Find out more