Vonage Review: Is it the Phone Systems Provider for Your Business?

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By Aimee Bradshaw | Writer and researcher | Updated: 29 May 2020

Find out how Vonage Business compares to other leading VoIP providers by reading our in-depth review.


Vonage is one of the largest phone system providers in the U.S. It's won multiple awards for its service, including the Channel Program Excellence award in Cloud Communication, and it consistently scores highly with its customers.

The most attractive thing about Vonage is it offers two VoIP products – one tailored to SMBs (small to medium businesses) and the other to enterprise businesses. That means you'll never pay any more than you need to, and its VoIP telephone system is completely scalable, so it grows with you.

Take a look at the table below to see how we rate Vonage's telephone system service.

Vonage Business Review
Categories Rating
Customer Service
Reliability
Features
Price
Summary
Reviewed by Expert Market: 05/29/2020

Vonage Business Plans

Vonage offers two plans to businesses: Vonage Business Cloud which is best suited for small to medium sized teams and Vonage Enterprise, which is ideal for large businesses needing enterprise-level features.

Vonage Business Cloud

Who's it for?

If you're an SMB looking for a robust and reliable cloud service at a reasonable price, Vonage Business Cloud is a great choice. Here are just some of the features you can expect to benefit from:

✔ Runs on high-speed internet connection

✔ 40+ customizable features

✔ Mobile and desktop apps

✔ Includes Amazon Chime Pro, offering chat, screenshare and video and web conferencing

✔ Simple activation and setup with 24/7 customer support

✔ Month-to-month contracts available

✔ Smart WAN is available on Cloud

Pricing
Prices start from as little as $19.99 per month per line for its basic Mobile package, going up to $39.99 per month per line for its Advanced package.

A Vonage VoIP phone system will help you improve customer service and better manage business communication.


Vonage Enterprise

Who's it for?

Vonage Enterprise is an enterprise-level unified communications system that comes with managed end-to-end support on a private multi-protocol label switching network (MPLS). This speedy option is superb for large teams.

Highlights

✔ Hybrid network with bring your own broadband options with SD-WAN

✔ One of the country’s largest purpose-built MPLS networks

✔ Mobile and desktop apps

✔ Scalable solutions for contact centers

✔ Video conferencing, chat and file sharing

✔ CRM integrations

✔ 15 hours of call recording a month

Pricing

A Vonage enterprise solution is tailored to the requirements of your business, so it's not possible to state a price – you'll need to have a chat with their sales team. But don't forget, always compare quotes before you buy. You can receive quotes easily, just by filling in our online form with a few details about your business.



Phones & Accessories

For those needing a complete end-to-end phone system solution, Vonage supply a range of desk phones, cordless and conference phones from top manufacturers including Polycom, Panasonic and Yealink.

Their sales team will be able to point you to phone handsets that are best suited to your requirements, and ones that will enable you to scale up your phone system in the future.

Customer Support

Vonage customers receive what the company calls “Orange Glove Service.” It includes:

  • Phone Support
  • Email Support
  • Live Chat
  • Online Support Centres
  • Customer Portals

CRM Integration

Vonage integrates directly with several CRM platforms, including Salesforce, Microsoft Dynamics, Zoho, Oracle and Netsuite. Amongst the most popular is Salesforce, which users can synchronize with via a desktop plugin. The plugin allows you to link your Salesforce contact list and lead interactions to your phone extension, providing all the customer history and details for whoever you're communicating with, all within the same interface.


Vonage Case Study

Learn how Karen Allen Salon and Spa transformed its day-to-day workflow and culture of service with Vonage Business by watching the video below.


Our Verdict

For teams looking for the flexibility and convenience that cloud-based communications provide, Vonage is a great option. Its packages are easily customizable, and highly affordable. They can be easily scaled too, so your communications can grow seamlessly with your business.

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Aimee profile image
Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.

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