In the United States KFC are owned by Yum! and currently use the MICROS RES point of sale system. This is a highly intelligent system which has helped to enhance customer experience and to speed up transactions across the KFC restaurants.
The MICROS RES system was rolled out across KFC restaurants in the USA in 2010 and the system enables maximum transfer of information with minimum input, thereby enhancing ease of use and the customer experience. The MICROS RES system in KFC restaurants was installed with front and back-of-house hardware, meaning as a customer orders their food, the kitchen can see exactly what needs to be prepared. This therefore speeds up the entire operation, reducing the amount of time between the moment the customer makes their order and the moment they receive their food.
The MICROS RES is also capable of projecting forecasts from the front of house the kitchens. This is invaluable in peak periods when the software can instruct the kitchen to begin preparing popular items in anticipation of a rush of traffic within the store.
The system also collects data, which is collated in one central facility allowing the company as a whole to monitor successes and enhance operations.
The system has recently been upgraded to include mobile orders.