CAKE by Mad Mobile Restaurant POS Review

The CAKE by Mad Mobile POS system is a restaurant technology platform from parent company Mad Mobile, which has served the food service industry for decades. That experience, combined with CAKE by Mad Mobile's technical know-how, results in a POS that is simple and robust, whilst remaining excellent value for money.

Industries Served

If you’ve been running your restaurant or mobile food and drinks business with paper ordering pads since the day you opened, the idea of a point of sale system may seem odd or unnecessary.

However, if you’re in the business of serving food and drinks, this is your ideal solution. A POS system like CAKE by Mad Mobile will revolutionize how you manage your orders and payments. It’s specifically designed to simplify your daily operations, reducing the hours spent chasing paperwork and minimizing errors.

CAKE by Mad Mobile POS Features

• Item Modifiers: Hold the onions? Double-shot of espresso? Gluten-free dish? Manage issues like these easily and intuitively.
• Tableside Ordering: Leverage iPads for tableside ordering to bust lines and wait times.
• Inventory Management: Nobody likes salivating over the thought of a porterhouse steak only to be told you’re all out. Get intelligent inventory to sync your ordering and inventory process.
• Guest Management: How much money do you leave on the table when customers get frustrated by long wait times? CAKE by Mad Mobile Guest Manager provides a real-time view of your floor map with accurate wait times and helps you seat more guests; you can even alert customers via text if there’s a long wait, or when their table is ready.
• Order and Check Splitting: Who wouldn’t like to make this easier? CAKE by Mad Mobile makes it simple to split by percentage or specific orders.
• Analytics: Food and drink aren’t all that drives your business. CAKE by Mad Mobile gives you actionable intelligence in the form of customer behavior, ordering patterns, staff activity, scheduling, performance, and more. These reports can even be accessed remotely so you can manage your restaurant from anywhere.
• Low Credit Card Processing Fees: CAKE by Mad Mobile offers industry-low credit card processing rates, including AMEX, which could amount to huge savings.
• Other Useful Features: Your customers are mobile, but your restaurant need not operate from a step van to keep up. Accept reservations (while cutting no-shows), take online orders and payments, issue gift cards, and more, all from one simple interface which maximizes intelligent integrations.
• Online Ordering: You can customise the platform for online ordering and integrate with delivery platforms like UberEats and Doordash.
• Contactless Payment: Customers can pay via QR codes, saving manual resource.
• Menu Management: CAKE by Mad Mobile is an all-in-one POS system and gives you the ability to customize menu items, make changes to pricing, and track ingredients.

CAKE by Mad Mobile POS Applications and Installation

CAKE by Mad Mobile is cloud-based, so you can access your data from practically anywhere. This has multiple advantages. If you’d like to monitor activity after you’ve gone home for the evening, you can do that; or if you’re in your business’s main office and want to track business at multiple locations, you have that ability as well.

The platform is continuously monitored for security, not only in terms of deployment but also down to the level of individual transactions. Customer support is available around the clock, and there’s also a robust online training portal. Best of all, if you lose internet connectivity, the system will continue processing payments and order information offline.

CAKE by Mad Mobile POS Partners and Integrations

The best POS integrations fulfill two purposes. First, they allow you to continue seamlessly using the solutions that were already part of your workflow. Second, they’re flexible enough to learn new tricks. The CAKE by Mad Mobile POS can do just that, it's a piece of cake.

CAKE POS integrates with leading restaurant-industry partners like 7Shifts for scheduling, ORCA inventory, Shogo for Quickbooks and Xero accounting, and many more to ensure you can customize your features to fit your business.

Case Study: Cafe Strudel

South Carolina eatery Cafe Strudel celebrated 20 years in business in 2017. They’ve grown steadily over the years, to the point where their pen-and-paper management of their nightly waitlist led to frustrated diners, and money left on the table.

Rather than become victims of their own success, husband and wife team Trip and Marila Turbyfill enlisted CAKE by Mad Mobile's help.

Cafe Strudel implemented CAKE by Mad Mobile Guest Manager alongside CAKE by Mad Mobile Point of Sale to better manage their wait times. They were pleasantly surprised to find that their front-of-house and back-of-house staffs alike understood how to use the system quickly without much training.

CAKE by Mad Mobile's real-time snapshot of front and back-end activity increased efficiency. It also helped front-of-house staff better estimate the amount of time needed for tables. This decreased wait times and walk-aways; it also allowed Cafe Strudel to turn more tables without disrupting the flow of business.

The Turbyfills estimated a $14,000 increase in revenue in the first year alone.

CAKE by Mad Mobile POS Products and Pricing

Keeping in line with their simplicity, CAKE by Mad Mobile offers one pricing plan that starts at $69 per month.

The Hardware Bundle gives your business an intuitive full-color POS terminal, thermal printer, and cash drawer. Hardware pricing options are flexible and can be customized to fit your financial needs.

CAKE by Mad Mobile Guest Manager is an add-on that requires an activation fee as low as $199, which includes customization, training, and ongoing support. Thereafter, it’s billed on a subscription basis that starts at $79 per month on a two year contract.

Conclusion

Like a perfect Alfredo or a flawless meringue, a good POS system succeeds on the basis of its simplicity. Whether you’re customizing system functions, or you’d just like to see your front of house turn more tables, using CAKE by Mad Mobile is simple and effective.

While the simplicity is a draw for tech novices, there’s plenty of power to entice established restaurants that may be using another POS system. If that weren’t enough, CAKE by Mad Mobile estimates their POS gives restaurants additional net revenue of nearly $3,000 per year.