The Best Plumbing Software

Plumber working and control piping system with monitoring system software and industry network connection on tablet

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What is Plumbing Software?

As business owners from all industries embrace new kinds of technology, stepping into the digital age is no longer a choice.

You might not want to trade your binders and chalkboards in for laptops and tablets, but that’s becoming the reality of field service providers. When you finally make the leap, you’ll find that plumbing software can help simplify nearly every aspect of your business; from scheduling to dispatching to invoicing, web-based programming will allow you and your technicians to do more in less time.

Plumbing Software

Plumbing Software Features

There are a variety of programs that focus on different aspects of plumbing services, so it’s important that you know what you’re looking for before investing in business management software. Here are a few things that you should definitely consider.


Whether it’s just you or a team of 20 field technicians, you need to be able to keep an accurate and up-to-date schedule. This is a feature you’ll find with almost every type of field service software, though some products are better suited than others for tracking multiple employees.

Expense Tracking

Most plumbers spend too much time adjusting the books after a certain project goes over budget. With plumbing estimating software, you can follow your expenses in real time so you know how a job is going and whether or not funds need to be reallocated. This makes it easier to budget and also lets you keep tabs on any subcontractors you might be working with.

Supply Management

Your plumbing software can track what’s being used on various jobs so that you’ll know what supplies you have and when it’s time to restock. Since all the programs are interconnected, you won’t have to worry about filling out a dozen forms every time you increase inventory.


After a long day at a job site, you and your technicians shouldn’t have to trek back to the office to complete more paperwork. Modern programs work with computers, tablets and most cell phones so everything can be done on the go. Good field service software should allow you to get your work done in the field.

Estimating and Invoicing

As you input more data and streamline your process, your software will enable you to price more accurately and fill invoices more efficiently. You’ll also be able to quickly note whether or not outstanding bills have been paid so you can better control your cash flow.

Plumbing Software Benefits

Plumbing is a competitive industry; if you aren’t able to meet your customers’ needs in a timely manner and with excellent service, it will show in your client retention. Organization is essential in this profession and there’s no better way to make sure everything is in order than with quality plumbing service software. With a quick glance at your computer or cell phone, you’ll be able to see who’s at what jobsite, how close a project is to completion and when the next work order can be handled.

This allows you to get accurate estimates and time frames to your customers, saving time and money for all parties involved.

You can also use your plumbing software to view floor plans and design photos, which can reduce the cost of labor. You’ll spend less time measuring and estimating and more time getting the work done. The right software won’t just help with administrative issues; it will allow you to provide better service as well.

Plumbing Software Providers

There are a lot of good products coming from a lot of different providers in this industry. Here are four of the most popular options.


Wintac has been in the field service game for over 25 years. The company has kept pace with the changing times, however, and offers all-in-one services that help you to fully integrate every aspect of your business. If you run a particularly small plumbing business, Wintac might offer more than you need at a price that’s a bit too high. For those in charge of larger teams, this is definitely a viable option.

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Kickserv was actually developed by a former plumber. The software has a clear pricing structure to help companies of differing sizes, and you can pay on a monthly schedule or bundle into a discounted annual fee. The program offers dozens of useful tools to help with job management, employee tracking and invoicing.

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The strength of this plumbing software lies in the accounting features. In addition to the standard automations for scheduling, contracting and dispatching, ServMan provides multiple payment options and various financial tracking tools that are easy to use and extremely helpful.

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Smart Service

This product differs from many others in that it is a QuickBooks add-on with all the important features associated with more complex software. Without changing your bookkeeping procedures, you can easily incorporate scheduling, tracking, ordering and dispatching.

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The Best Small Business Plumbing Software

There’s nothing worse than feeling like you’re stuck in a u-bend. But thanks to the best small business plumbing software, you’ll have the tools you need to grow, expand and move your business through the pipeline.

To help you out, we’ve put together a short list of the best small business plumbing software. They are: Commusoft, Synchroteam and Joblogic.

But what makes them the best small business plumbing software? Well, according to users, they offer the following qualities:

  • Ability to integrate with other apps
  • Provide a good mobile experience
  • They’re a secure hub for all of your data

When it comes to investing in plumbing software, the capacity to integrate well with other applications, such as customer relationship management (CRM) software and accounting software, will make all the difference.

Not only that, the software will need to integrate easily into your existing business model. That means employees should be able to download the software app onto their cell phone and benefit from a seamless user experience.

Finally, there’s no point investing in cheap, second class software that doesn’t provide a high level of security – you’re storing sensitive information via the app after all.

The Best Small Business Plumbing Software: Rated

These following suppliers offer the best plumbing software for small businesses:

Top Three Plumbing Software Suppliers for Small Businesses


Find out more about each one below.


When it comes to integration with other software, Commusoft floats above all other suppliers. Sage, Sum Up and Quickbooks are just some of the apps that Commusoft’s software will happily work alongside, providing you with all the tools necessary to grow your business. Fully comprehensive, the software will allow you to go virtually paper-free, with diarizing, quoting, equipment tracking and invoicing some of its main features.

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Synchroteam is another fully comprehensive software package for the plumbing industry. There is literally nothing this software can’t do. Think scheduling, dispatching, CRM, time tracking, reporting – the list goes on. In addition to that, Synchroteam also benefits from a top level security rating, which means your expanding database of customer information is safe from prying data thieves.

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Joblogic is a great all-rounder that holds strong when it comes to app integration, mobile experience and security. The software has been specifically designed for small to medium businesses. While this may not be good news for those looking to swiftly create their own plumbing empire, if you’re looking for reliable software to help you run and expand your business, you can’t really go wrong.

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Case Study

When Scott Spencer bought Jim Dandy Sewer and Plumbing in Seattle, it was immediately clear to him that the company needed to operate more efficiently. Countless hours were being spent transcribing and refilling paperwork in the aftermath of a completed job, and that was keeping the company from taking on more business. Since all the technicians owned smart phones, Scott decided to look for software that could integrate and coordinate. It wasn’t long before he settled on Smart Service.

With the new program, invoicing and updates could be handled at the jobsites. This cut back on administrative duties and allowed for real-time tracking across multiple projects. The Jim Dandy employees found the system to be much more user-friendly than the earlier methods and they all increased their workloads. With satisfied workers and customers, Scott was able to purchase and develop a second business that also adopted the Smart Service software.

Plumbing Software Pricing

Cost and payment method varies depending on the service you sign up for and the size of your business. Most providers base pricing on the number of users that need to be added to your system, while in some cases the monthly payment will cover unlimited users.

Before you make a purchase, see about getting a free trial – you should be able to test-drive the software before committing. When you decide on a plumbing business software provider you might have to pay an installation fee, though many providers will waive that charge if you agree to annual payments.

How We Test Field Service Software for Businesses

We tested nine market-leading field service software to evaluate them in terms of functionality, invoicing, price, customer support, and more so we can make the most useful recommendations to US businesses.

Our rigorous testing process means these products have been scored and rated in six main categories of investigation and 30 subcategories – in fact, we covered 30 areas of investigation in total. We then gave each category score a ‘relevance weighting' to ensure the product's final score perfectly reflects the needs and requirements of Expert Market readers – and that's our algorithm in a nutshell!

Our main testing categories for field service software are:

Online Customer Booking: the functionality of the field service software that allows customers to schedule and book service appointments online, such as booking online and customer rating tools.

Schedule and Dispatch: the capability of the field service software to efficiently manage and assign service appointments to technicians or field workers.

Invoicing: the functionality of the field service software that allows for generating and managing service invoices.

Mobile App: determining whether a mobile app is available to download and offers a functioning site.

Customer Support: the assistance and resources provided by the field service software company to users, including phone support, email or chat support, and online forums.

Price: the cost associated with using the field service software. It includes factors such as licensing fees, subscription plans and trial period.


Written by:
Julia Watts author headshot photo
Specialising in business software, Julia writes jargon-busting guides about VoIP, fleet management, dash cams, fuel cards, and more. Having spent almost a decade writing for entrepreneurs and reviewing business solutions, she loves helping exciting ventures – big or small – to flourish.
Reviewed by:
James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.