Written by Julia Watts Reviewed by James Macey Updated on June 4, 2020 On this page What is the Best Dispatch Software? HouseCall Pro Verizon Connect mHelpDesk Jobber Vonigo Oracle Expert verdict Dispatch Software Costs Dispatch Software vs Field Service Software Expand Discover the best way to manage your field operations with our pick of the top dispatch software suppliersAs your business grows and the number of jobs you receive increases, a diary or a calendar won’t be enough to manage it all. Also, phoning up or texting your field staff one by one to update them on job schedules just won’t be efficient business.That’s the beauty of dispatch software: Everything is automated. Make a change to the schedule on your system, and your staff will automatically receive a message to say their schedule has been updated, without you lifting a finger.On a wider scale, dispatch software will help you to manage every point of your customers’ journeys – from the moment they enquire, through to quoting, scheduling, sign off, and the final invoice.Read on to discover our pick of the best dispatch software suppliers.Alternatively, why not see how much dispatch software will cost your business? You can do so really easily by using our quote comparison tool. Click here to provide us with a few details about your business, then we’ll match you with the best software suppliers for your requirements. They’ll soon be in touch with quotes and more information! The Best Dispatch SoftwareAccording to our research, the best dispatch software suppliers are: HouseCall Pro, Verizon Connect, mHelpDesk, Jobber, Vonigo, and Oracle.Take a look at the table below to see what each software product is best for.Dispatch Software SupplierBest ForHouseCall ProLow budgetsVerizon ConnectHVAC businessesmHelpDeskEase of useJobberCustomizationVonigoSoftware integrationOracleMedium to large businesses 1. HouseCall ProBest for low budgets HouseCall Pro is a great option for those looking to invest in their first dispatch software programme.Despite being one of the cheaper dispatch software options, it doesn’t scrimp on features – providing you with all the tools you need to effectively manage your job schedule.While it may not offer the customization options boasted by some of the other dispatch software products on our list, you can integrate it with the HouseCall Pro customer relationship management system. This will allow you to manage your customers from enquiry through to invoicing. Pros Download as a mobile app or web app Free version available for single operators Helpful customer service team Cons Doesn’t allow you to customize quotes/invoice templates Not as many features as more sophisticated software PricingStartGrowManageXL$39/month$109/month$199/monthBespoke1 userUp to 6 usersUp to 10 users11+ users*Price per month when paid annually 2. Verizon ConnectBest for HVAC businesses Verizon has just updated its field service product to include sophisticated dispatch software. Thanks to the dispatch software’s drag-and-drop functionality, it’s super easy for you to allocate and switch around jobs.Verizon’s field service dispatch software has been designed with HVAC businesses in mind. This means that, in addition to the above, you’ll be able to view job statuses in almost real-time, determine the best routes for your drivers, and produce quotes and invoices on the go. Pros Intuitive dashboards Automated reporting Easy to use Cons Customer service can be a little hit and miss Lacks customization PricingGet in touch with Verizon for tailored pricing, or use our comparison service to receive pricing from a range of top suppliers. Just click here to provide us with a few details about your business, and we’ll send you the best suppliers for your requirements. They’ll soon be in touch with quotes and more information. 3. mHelpDeskBest for ease of use The team behind mHelpDesk wanted to create the ‘easiest and most powerful field service software solution’, and according to its reviews, it’s succeeded.When it comes to ease of use, mHelpDesk comes out on top. Reviewers not only comment on its intuitiveness, but also say the onboarding process is painless too.Although easy to use, mHelpDesk doesn’t compensate on features. This means you’ll have complete control over your job management. Just bear in mind that all of this comes at a cost! Pros Really easy to use Completely cloud-based Lots of offline features Cons One of the more expensive options Only some customization PricingProGrowthSuccessEnterprise$169/month$249/month$374/monthBespokeUp to 3 usersUp to 8 usersUp to 10 usersBespoke*Price per month when paid annually 4. JobberBest for customization Customizing quotes, invoices, and emails will give your business that professional edge. Jobber allows you to do this, for only a touch more per month.In fact, Jobber’s field service platform is versatile in general, giving you the freedom to create the best job management system for your business.The only downside to the customization is that it’s not as integratable with other apps. This is probably a small price to pay to be able to have your company branding appear across all stages of communication. Pros Customizable Relatively inexpensive Good customer service Cons Will take longer to set up Not as good at integrating as other options PricingCoreConnectGrow$39/month$119/month$239/month1 userUp to 7 usersUp to 30 users*Price per month when paid annually 5. VonigoBest for website integration Vonigo offers you all the tools you could possibly need to manage your business effectively. In addition to that, it’s fully customizable, and it integrates with a range of applications so you can tailor your system to your business’ requirements.Best of all is its ability to integrate with your website, which enables you to accept call out requests online, in addition to when customers get in touch directly. Pros Integrates with your website Suitable for small, medium, and large businesses Lots of management features Cons Lots of features mean glitches are more likely Is more expensive than other options PricingStarterProfessionalPremium$98/user/month$119/user/month$139/user/month*Mobile-only access $29-$49/user/month 6. OracleBest for medium to large businesses Oracle’s dispatch software is incredibly powerful, making it the ideal choice for businesses with large-scale field operations.It’s worth noting Oracle’s AI abilities. This machine learning will help you to manage your field service operations effectively, and ensure the right person is always at the right job at the right time.The only downside to Oracle is that it’s not transparent with its pricing. This means there’s no way to get an idea of how much the software will cost your business, without contacting its sales team. PricingGet in touch with Oracle for tailored pricing, or use our comparison service to receive pricing from a range of top suppliers. Just provide us with a few details about your business, and we’ll send you the best suppliers for your requirements. They’ll soon be in touch with quotes and more information. Expert VerdictIt’s clear to see that while some dispatch software is designed for smaller businesses, other dispatch software has been designed for bigger businesses with bigger needs and bigger budgets in mind.That being said, the features you receive and the price you pay can vary hugely from supplier to supplier, too. Smaller businesses may need to bear in mind how many features a supplier includes in its basic package, while larger businesses need to ensure they’re getting the right features for the budget they’re prepared to put forward.It could take an age to do all this research independently. So why not let us take the hassle out of supplier research, and allow us to send the suppliers to you instead? Just click here to provide us with a few details about your business, and we’ll send the best suppliers for your requirements your way – they’ll be in touch with quotes and advice in no time. Eligible for Field Service Software Quotes? Click your state below to find out AK AL AR AZ CA CO CT DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY Dispatch Software CostsThe cost of dispatch software varies depending on how many features you need and how many employees are going to use it. And while some suppliers charge you a monthly for up to a set number of users, others charge per user.Most suppliers will also allow you to add more users to your current plan on a cost per additional user basis. This means you won’t need to unnecessarily upgrade to a package with features that you won’t use.Take a look at the table below to get a rough idea of how much dispatch software could cost your business:Startup businessesGrowing businessesEstablished businesses$35* (1 user)$105* (up to 6 users)$199 (up to 30 users)*Per month when paid annuallyOf course, these figures are likely to fluctuate depending on the supplier, and the number of features offered in a package are supplier-dependent, too.This is why it’s always best to talk directly with suppliers when researching dispatch software costs. And thankfully, we can help you with this.Why not take the hassle out of getting in touch with suppliers by allowing us to do it for you? Just click here to provide us with a little information about your business, and we’ll pair you with the top suppliers for your requirements. They’ll soon be in touch with information and quotes. Dispatch Software Versus Field Service SoftwareThe terms dispatch software and field service software are used relatively interchangeably, as they are essentially the same thing – applications that help you to manage your job allocation and field staff.People often confuse field service dispatch software with dispatch software for truckers, which is designed to assist the haulage operations of large trucking companies, rather than the job dispatch of service companies. Compare Prices from Dispatch Software Suppliers Get free quotes Written by: Julia Watts Software Expert Specialising in business software, Julia writes jargon-busting guides about VoIP, fleet management, dash cams, fuel cards, and more. Having spent almost a decade writing for entrepreneurs and reviewing business solutions, she loves helping exciting ventures – big or small – to flourish. Reviewed by: James Macey Senior Business Software Researcher James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.