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Best Dispatch Software Providers 2019

Discover the best way to manage your field operations with our pick of the top dispatch software suppliers


As your business grows and the number of jobs you receive increases, a diary or a calendar won’t be enough to manage it all. Also, phoning up or texting your field staff one by one to update them on job schedules just won’t be efficient business.

That’s the beauty of dispatch software: Everything is automated. Make a change to the schedule on your system, and your staff will automatically receive a message to say their schedule has been updated, without you lifting a finger.

On a wider scale, dispatch software will help you to manage every point of your customers’ journeys – from the moment they enquire, through to quoting, scheduling, sign off, and the final invoice.

Read on to discover our pick of the best dispatch software suppliers.

Alternatively, why not see how much dispatch software will cost your business? You can do so really easily by using our quote comparison tool. Click here to provide us with a few details about your business, then we’ll match you with the best software suppliers for your requirements. They’ll soon be in touch with quotes and more information!


What’s On This Page?


The Best Dispatch Software

According to our research, the best dispatch software suppliers are: HouseCall Pro, Verizon Connect, mHelpDesk, Jobber, Vonigo, and Oracle.

Take a look at the table below to see what each software product is best for.

Dispatch Software SupplierBest For
HouseCall ProLow budgets
Verizon ConnectHVAC businesses
mHelpDeskEase of use
JobberCustomization
VonigoSoftware integration
OracleMedium to large businesses

1. HouseCall Pro

Best for low budgets

HouseCall Pro is a great option for those looking to invest in their first dispatch software programme.


Despite being one of the cheaper dispatch software options, it doesn’t scrimp on features - providing you with all the tools you need to effectively manage your job schedule.


While it may not offer the customization options boasted by some of the other dispatch software products on our list, you can integrate it with the HouseCall Pro customer relationship management system. This will allow you to manage your customers from enquiry through to invoicing.

Pros:

  • Download as a mobile app or web app
  • Free version available for single operators
  • Helpful customer service team

X Cons:

  • Doesn’t allow you to customize quotes/invoice templates
  • Not as many features as more sophisticated software

Pricing

StartGrowManageXL
$39/month$109/month$199/monthBespoke
1 userUp to 6 usersUp to 10 users11+ users

*Price per month when paid annually

2. Verizon Connect

Best for HVAC businesses

Verizon has just updated its field service product to include sophisticated dispatch software. Thanks to the dispatch software’s drag-and-drop functionality, it’s super easy for you to allocate and switch around jobs.


Verizon’s field service dispatch software has been designed with HVAC businesses in mind. This means that, in addition to the above, you’ll be able to view job statuses in almost real-time, determine the best routes for your drivers, and produce quotes and invoices on the go.

Pros:

  • Intuitive dashboards
  • Automated reporting
  • Easy to use

X Cons:

  • Customer service can be a little hit and miss
  • Lacks customization

Pricing

Get in touch with Verizon for tailored pricing, or use our comparison service to receive pricing from a range of top suppliers. Just click here to provide us with a few details about your business, and we’ll send you the best suppliers for your requirements. They’ll soon be in touch with quotes and more information.

3. mHelpDesk

Best for ease of use

The team behind mHelpDesk wanted to create the ‘easiest and most powerful field service software solution’, and according to its reviews, it’s succeeded.


When it comes to ease of use, mHelpDesk comes out on top. Reviewers not only comment on its intuitiveness, but also say the onboarding process is painless too.


Although easy to use, mHelpDesk doesn’t compensate on features. This means you’ll have complete control over your job management. Just bear in mind that all of this comes at a cost!

Pros:

  • Really easy to use
  • Completely cloud-based
  • Lots of offline features

X Cons:

  • One of the more expensive options
  • Only some customization

Pricing

ProGrowthSuccessEnterprise
$169/month$249/month$374/monthBespoke
Up to 3 usersUp to 8 usersUp to 10 usersBespoke

*Price per month when paid annually

4. Jobber

Best for customization

Customizing quotes, invoices, and emails will give your business that professional edge. Jobber allows you to do this, for only a touch more per month.


In fact, Jobber’s field service platform is versatile in general, giving you the freedom to create the best job management system for your business.


The only downside to the customization is that it’s not as integratable with other apps. This is probably a small price to pay to be able to have your company branding appear across all stages of communication.

Pros:

  • Customizable
  • Relatively inexpensive
  • Good customer service

X Cons:

  • Will take longer to set up
  • Not as good at integrating as other options

Pricing

CoreConnectGrow
$29/month$99/month$199/month
1 userUp to 7 usersUp to 30 users

*Price per month when paid annually

5. Vonigo

Best for website integration

Vonigo offers you all the tools you could possibly need to manage your business effectively. In addition to that, it’s fully customizable, and it integrates with a range of applications so you can tailor your system to your business’ requirements.


Best of all is its ability to integrate with your website, which enables you to accept call out requests online, in addition to when customers get in touch directly.

Pros:

  • Integrates with your website
  • Suitable for small, medium, and large businesses
  • Lots of management features

X Cons:

  • Lots of features mean glitches are more likely
  • Is more expensive than other options

Pricing

StarterProfessionalPremium
$98/user/month$119/user/month$139/user/month

*Mobile-only access $29-$49/user/month

6. Oracle

Best for medium to large businesses

Oracle’s dispatch software is incredibly powerful, making it the ideal choice for businesses with large-scale field operations.


It’s worth noting Oracle’s AI abilities. This machine learning will help you to manage your field service operations effectively, and ensure the right person is always at the right job at the right time.


The only downside to Oracle is that it's not transparent with its pricing. This means there’s no way to get an idea of how much the software will cost your business, without contacting its sales team.

Pricing

Get in touch with Oracle for tailored pricing, or use our comparison service to receive pricing from a range of top suppliers. Just provide us with a few details about your business, and we’ll send you the best suppliers for your requirements. They’ll soon be in touch with quotes and more information.


Expert Verdict

It’s clear to see that while some dispatch software is designed for smaller businesses, other dispatch software has been designed for bigger businesses with bigger needs and bigger budgets in mind.

That being said, the features you receive and the price you pay can vary hugely from supplier to supplier, too. Smaller businesses may need to bear in mind how many features a supplier includes in its basic package, while larger businesses need to ensure they’re getting the right features for the budget they’re prepared to put forward.

It could take an age to do all this research independently. So why not let us take the hassle out of supplier research, and allow us to send the suppliers to you instead? Just click here to provide us with a few details about your business, and we’ll send the best suppliers for your requirements your way – they’ll be in touch with quotes and advice in no time.


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Dispatch Software Costs

The cost of dispatch software varies depending on how many features you need and how many employees are going to use it. And while some suppliers charge you a monthly for up to a set number of users, others charge per user.

Most suppliers will also allow you to add more users to your current plan on a cost per additional user basis. This means you won’t need to unnecessarily upgrade to a package with features that you won’t use.

Take a look at the table below to get a rough idea of how much dispatch software could cost your business:

Startup businessesGrowing businessesEstablished businesses
$35* (1 user)$105* (up to 6 users)$199 (up to 30 users)

*Per month when paid annually

Of course, these figures are likely to fluctuate depending on the supplier, and the number of features offered in a package are supplier-dependent, too.

This is why it’s always best to talk directly with suppliers when researching dispatch software costs. And thankfully, we can help you with this.

Why not take the hassle out of getting in touch with suppliers by allowing us to do it for you? Just click here to provide us with a little information about your business, and we’ll pair you with the top suppliers for your requirements. They’ll soon be in touch with information and quotes.


Dispatch Software Versus Field Service Software

The terms dispatch software and field service software are used relatively interchangeably, as they are essentially the same thing - applications that help you to manage your job allocation and field staff.

People often confuse field service dispatch software with dispatch software for truckers, which is designed to assist the haulage operations of large trucking companies, rather than the job dispatch of service companies.


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