Written by Julia Watts Reviewed by James Macey Updated on January 10, 2020 On this page What is Field Force Manager Software? Product Field Force Manager Pricing Field Force Manager Limited Field Force Manager Basic Field Force Manager Pro Customer Support Case Study: Accurate Heating Our Verdict Expand What is Field Force Manager Software?Verizon Wireless is a dominant player in the mobile and wireless technologies market, so it comes as no surprise that the company now also provides a mobile service geared towards field workers. While the Verizon Field Force Manager is limited in comparison to the software sold by certain software companies, Verizon’s app is affordable and easy to use, making it ideal for a small company that wants to get more out of the devices already being used.Field Force Manager ReviewCategoriesRatingFeatures★★★★★Ease of Use★★★★★Customization & Support★★★★Summary★★★★★Reviewed by Expert Market:01/10/2020 ProductsThere are a couple of products that can be used either in conjunction with or separately from Verizon Field Force Manager.VZ NavigatorThis downloadable app gives your cell phone all the capabilities of a heavy-duty GPS device, including turn-by-turn navigation, traffic alerts and images of road signs and highways that help drivers understand where they’re going. After a free trial period, the VZ Navigator app costs $4.99/month.Push to Talk PlusWhen you need to communicate with multiple field technicians, Push to Talk Plus is one of the fastest and most reliable ways to get in touch. See which workers are available and use the dispatch console function to talk with techs at specific locations. The cost for standard Push to Talk Plus is $5/month with a $30 fee for the dispatch software license. Eligible for Field Service Software Quotes? Click your state below to find out AK AL AR AZ CA CO CT DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY Field Force Manager PricingThere are three tiers for the Verizon Wireless Field Force Manager, with the listed prices being per devices added. Field Force Manager LimitedThe most basic version costs $15/month and delivers the bare essentials needed by a small field service company. This app relies mostly on GPS capabilities, with features like updating worker maps and GPS alerts coming standard.The geofencing option allows you to see when technicians pass through borders that you create within your company map. Verizon uses industry-smart technology that configures your app to match typical patterns and routines that apply to your particular service.While most features for the limited subscription are helpful, this option leaves a lot to be desired with regard to administrative functions. You should only consider basic if you either enjoy doing paperwork or have limited requirements in that department. Field Force Manager BasicThe second tier for this product is worthy of most small and mid-sized business. It includes things like mobile forms, dispatch abilities and smart timesheets with location awareness. This option also allows you to easily send messages to different employees through the management application so you can communicate efficiently. The basic version costs $20/month. Field Force Manager ProBy upgrading to the pro version, you get an app that takes a more proactive approach to your field service management. Advanced forms allow for more thorough data collection and analysis as well as timecard features and workflow automation. At $25/month, Field Force Manager Pro does much more than the alternatives when it comes to business efficiency and productivity. Customer SupportAs with most enormous corporations, the support you get from Verizon can be hit or miss. Representatives are available around the clock and are generally eager and willing to assist, but troubleshooting in a crunch isn’t always an option. There are online forums, online chats and in-store tutorials available for business owners who need a little extra guidance with operating the app. Case Study: Accurate HeatingWhen you own an HVAC company in rainy Oregon, you can expect to have your hands full. That’s where Kim Williams and Accurate Heating, Inc. are located, providing heating and cooling services for the people of Wilsonville. Before signing up for Verizon Field Force Manager, Williams was constantly calling and leaving messages for her many technicians who were going in and out of cell service.With the ability to track her workers and get them necessary information with the touch of a button, the company instantly became more efficient. Kim cut fuel spending by 25 percent and increased annual revenue by over $50,000. Just as important, she gained peace of mind from knowing where her workers were at any given time, which in turn made it easier to communicate with her waiting customers. Our VerdictIf you employ a vast number of field technicians and have a huge amount of inventory and contracts to oversee, Field Force Manager might not be the right solution. However, for small and medium-sized businesses that are looking to decrease paperwork and communicate more effectively between administrators and field workers, the basic and pro levels can be extremely effective. In addition to providing helpful tools and simple integration, the Verizon app is priced much more affordably than many competitors. Written by: Julia Watts Software Expert Specialising in business software, Julia writes jargon-busting guides about VoIP, fleet management, dash cams, fuel cards, and more. Having spent almost a decade writing for entrepreneurs and reviewing business solutions, she loves helping exciting ventures – big or small – to flourish. Reviewed by: James Macey Senior Business Software Researcher James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.