Written by Laurice Zapanta Reviewed by James Macey Updated on 13 January 2023 On this page Teletrac Navman's pros and cons How much does Teletrac Navman cost? Teletrac Navman's standout features What kind of business is Teletrac Navman best for? How does Teletrac Navman compare with other vehicle tracking systems? Does Teletrac Navman have good customer reviews? Verdict Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. We understand that great drivers pave the way to success, and your business can go places with the right fleet management system. We delved into the top seven vehicle tracking systems, and found that Teletrac Navman’s TN360 is the best for managing drivers with an overall score of 4.6/5.With over a decade of in-depth market research and analysis, we have identified the key factors you should look for when choosing a vehicle tracking system: vehicle tracking features, improving driver safety and behaviour, vehicle management features, and journey optimisation features.This review looks at how Teletrac Navman’s TN360 performs in these categories and also covers its pros and cons, pricing, standout features, and more.Looking for a quick, spot-on quote? Use our free quote comparison tool – it only takes a minute to find the perfect vehicle tracking system for your business. All you need to do is give us a few details about your business and our trusted providers will be in touch with obligation-free quotes. Swipe right to see more 0 out of 0 backward forward Teletrac Navman TN360 4.6 Best For Best for managing drivers Starting Price $25 Teletrac Navman's pros and cons Pros Outstanding driver management features 24/7 help and support channel Satisfactory tracking features Cons Not cost-effective Lacks general product features No temperature sensors ✔ Pro: Outstanding driver management featuresAs we've mentioned earlier, TN360 has the best driver management features, scoring a perfect 5/5 in our analysis. It has everything you need, such as:A detailed driving history allows you to check the summary of your drivers’ distance, incidents (if there ever are), and the vehicle. Not to mention, you can do all this by replaying the entire journey on an interactive map.Monitor driver behaviour and performance through real-time driver scorecards based on your fleet average, in addition to the leaderboard system that deducts points during incidents or harsh driving.Automatic alerts when the system detects dangerous driving habits, such as speeding, harsh cornering, and geofence breach.Tailored safety reports that give you an overview of multiple journeys, or hone in on a specific one.Driver-side alerts that arrive real-time with in-cab visual and audio input, especially if they are impeding a violation, like speeding or breaching key performance indicators.✔ Pro: 24/7 help & support channelA reliable help and support channel goes beyond accessibility as it can help you address emergencies or queries in a snap. This is why TN360 ranks first in help and support in our research, scoring a solid 4.5/5. Worth noting here, is that this is a huge difference from the best overall in our research, Verizon, as it only scores 3.5/5 in our help and support analysis. This is because unlike Verizon, Teletrac offers 24/7 phone support and a comprehensive knowledge centre that uses interface signposting, granting you easy access to its help box. You only have to click a few options, and the system will guide you through the whole process. ✔ Pro: Strong tracking featuresTeletrac’s TN360 scores 4.9/5 in our tracking analysis, landing in the second spot behind Verizon, which scored 5/5 and. Teletrac covers general tracking features, such as mileage, geofencing, and live/active tracking. Additionally, it provides automatic tracking alerts and lets you manage and schedule jobs and journeys for your drivers. Teletrac also has real-time data refresh time, which is faster compared to Verizon and Samsara’s 30-second rate. Save by comparing tailored vehicle tracking quotes Do you already have a vehicle tracking system? Yes No Just answer a few questions – it only takes a minute✗ Con: Not the best value for moneyTeletrac’s plans start at $25 per vehicle, per month. However, this only applies to its market in the US, as it has a case-by-case basis for clients in the UK. While these pricing plans are bespoke, Teletrac doesn’t offer as much value for money, as it only offers product warranty for the first year, so we gave them a 3.4/5 in our pricing scoreboard. It falls behind RAM (4.6/5) in our pricing deep dive, since it offers a cheaper entry point with longer, more inclusive warranty. But don’t worry; we’ll be delving into TN360’s pricing details a little further down!✗ Con: Lacks general product featuresTeletrac’s TN360 is at par with most features, such as on-board diagnostics, hardwired options, and asset trackers. However, its inability to integrate with satellite navigation (sat nav) systems can affect your driving experience as sat nav systems help with precise routes. It also does not provide weather updates, which comes in handy with the UK’s unpredictable weather. It’s also worth noting that Director, another Teletrac product, scores higher in our product features analysis with a 4.8/5. It has a more intuitive app, has weather telematics, and provides turn-by-turn navigation instructions to drivers, unlike TN360.✗ Con: No temperature sensorsIf your business handles temperature-sensitive items, like food and other perishable goods, then this might be where you draw the line. Neither of Teletrac’s two tracking systems, TN360 and Director, have temperature sensors. You cannot check or receive alerts if your vehicle and cargo are close to overheating or significantly cooling down. How much does Teletrac Navman cost? Swipe right to see more 0 out of 0 backward forward Teletrac Navman TN360 Starting Price $25 Teletrac scores 3.4/5 on our pricing analysis, a tie with Director for the third spot. This is behind RAM and Radius, which place first and second, respectively. Teletrac keeps up with the industry norm and does not set specific pricing plans. It offers bespoke plans depending on the software solution (if you want TN360 or Director), contract length, and specific business requirements. However, the base price starts at $25 per vehicle, per month, but this is only for its US clientele. Teletrac currently does not provide UK pricing information on its website.A plus is that Teletrac’s Navman TN360 comes with a warranty for the first 12 months, ensuring that you have backing from the supplier if there is a fault with a device. If you are wanting a longer service warranty, RAM and Quartix both offer a lifetime warranty. Samsara, on the other hand, offers a five-year warranty.In terms of contract length, you can opt for contracts that range from 12 to 60 months, which automatically gets renewed. However, you can terminate your contract with Teletrac, as long as you give written notice 30 days before the contract expires. In the case that you wish to terminate your contract early, you’ll have to pay all outstanding fees at a 3% discount.If you want to check if Teletrac’s pricing plans work for you, our free quote comparison tool will give you tailored quotes directly from the top vehicle tracking providers to help you find the right one for your business. Teletrac Navman’s standout featuresNext-level user support channelTN360 takes customer support to the next level, which goes beyond its 24/7 phone support. It does not use help articles; instead, its system uses interface signposting. They will lead you to a help box, where you have to answer questions based on your queries. It’s faster, easier, and more spot-on. This feature is a direct contrast to Director, as it does not have a knowledge centre at all. Interactive and user-friendlyAnother TN360 feature we’d like to highlight is its interactivity. It improves the user experience by allowing you to replay your driver’s journey through an interactive map. It’s also very accessible and user-friendly, thanks to its automated reports and notifications. This is a very helpful feature for fleet managers as they can track every vehicle much faster, and they won’t have to comb through complex interfaces. Get bespoke quotes from the best vehicle tracking providers for you Get free quotes What kind of business is Teletrac Navman best for?Our in-depth research into various vehicle tracking systems and their benefits sees us single out Teletrac Navman as the best one for managing drivers. Every fleet needs effective driver management because it eliminates inefficiencies, ensures a safe environment for your drivers, saves you money by reducing driver behaviours that waste fuel (such as idling and aggressive driving), and improves the reputation of your business.This is why we recommend Teletrac Navman to businesses who own a delivery fleet or collaborate with large logistics companies to process high-order volumes, or service clients in multiple locations. Teletrac’s driver management feature helps you monitor your drivers, manage jobs and routes, and informs you in case of any hiccups with violations or incidents. This is what RAM and Quartix missed on. Though they both come with cheaper prices, there's no option to message your drivers. How does Teletrac Navman compare with other vehicle tracking systems? Swipe right to see more 0 out of 0 backward forward Teletrac Navman TN360 Verizon Connect Samsara RAM Tracking Radius Telematics Quartix 4.6 4.7 4.7 4.4 4.3 4.1 Best For Best for managing drivers Best For Best For Best for managing vehicles Best For Best for affordability Best For Best for smaller fleets Best For Best for managing fuel costs Starting Price $25 Starting Price £20 Starting Price £10.83 Starting Price £8.99 Starting Price £7.20 Starting Price £9.90 Key Features Ability to track vehicles and retrieve current statusSend and receive messagesView vehicles and fleet information in real timeGet notifications Key Features Self-created reports and dashboard30-second data refreshAutomatic route optimisationPoints and leaderboard system for driver behaviour management Key Features 24/7 customer supportAutomatic route optimisationDriver messagingAlerts on engine idling Key Features Data updated every 60 seconds, 1,000 metres, or 90 degree turnCustomisation of locationsReal-time graphic dashboardPoints and leaderboard system Key Features Display traffic informationCall or text driversSelect which vehicles you want to see on the mapExamine performance of drivers Key Features Live trackingDaily vehicle logs for driving historyPoints and leaderboard system for driver behaviour managementCO2 emission reports Teletrac Navman’s vehicle tracking featuresWith a score of 4.9/5 in our tracking analysis, Teletrac possesses satisfactory tracking features that will help any fleet manager maintain overall efficiency. This is backed by our research, where our readers identified vehicle tracking as the most important perk of a fleet management system.Aside from providing data about geofencing, live tracking, and automated alerts, Teletrac deserves extra brownie points for its real-time data refresh rate, which is the fastest among all the suppliers we’ve researched. The next fastest rate is at 30 seconds, which is the case for Verizon, Samsara, and RAM. Teletrac Navman’s ability to improve driver safety and behaviourAs we’ve mentioned earlier, Teletrac is the best for managing drivers – this includes improving their safety and monitoring their behaviour for the safety of others. Teletrac ranks first here in our analysis, with a perfect score of 5/5. Teletrac provides built-in driver daily vehicle inspection report (DVIR) forms, another legal mandate, that reports if there are any damages or missing components in a vehicle before your driver sets off. It is the only supplier we've found that makes DVIR compliance a breeze with its customised electronic templates.Another standout feature is its driver fatigue platform. Since driver fatigue is one of the major causes of road accidents, this feature is essential in maintaining the safety of your driver and others on the road. In case of a crash or collision, you can instantly know where, what, when, and how it happened – and you can even review the footage if your vehicles have dash cams. It is worth noting that Teletrac shares the top spot with Verizon and Samsara. Both suppliers offer excellent driver management features like the Driver ID, which helps you monitor every driver and their behaviour. And like Teletrac, they also give driver safety scores, although only Teletrac offers this data in real-time. This means you get instant access to your drivers’ behaviour and performance. Teletrac Navman’s vehicle management featuresThis category is where Teletrac seems to take a dip, dropping to 4.1/5 for vehicle management. This category focuses on certain features that keep your vehicles in tip-top shape, such as vehicle diagnostics, maintenance scheduling, and fleet maintenance records. Teletrac possesses these features and even provides automatic maintenance scheduling as it syncs vehicle diagnostics data real-time. However, it does not offer temperature sensors for cargo and engines, unlike Verizon, Samsara, and Quartix. So if your business deals with temperature-sensitive goods, like food and other perishable goods, we recommend opting for Verizon, as it provides detailed information about your cargo and engine temperatures via engine and point diagnostics. Plus, its theft prevention feature is a grey area, since it can only alert you if the vehicle starts without the driver logging in. For this aspect, we’d recommend Samsara as it has the best theft detection feature out of the other providers we’ve reviewed. It sends automatic alerts if your vehicle gets unplugged from the gateway. Teletrac Navman’s journey optimisation featuresTeletrac lets you schedule jobs and dispatch every individual driver, and you can also manage their workloads. Additionally, it works with Google Maps to track traffic in your journey, so you can avoid it as much as possible.Teletrac also has a feature called Journey Management, which allows you to set specific journey routes. When a vehicle deviates from the intended path, the integrated navigation device redirects them to the defined route. This important feature allows you to plot the most efficient and safest routes. This not only cuts down driving time, it also reduces fuel costs, which is a great perk in this economy! Get bespoke quotes from the best vehicle tracking providers for you Get free quotes Does Teletrac Navman have good customer reviews?Teletrac Navman does well in providing customers with efficient tracking features to help fleet managers monitor their drivers, which gives them additional points on the driver management feature. To support this claim, we looked at its customer scores across Trustpilot and G2, where they averaged 4.2/5: Customer review It’s great that I can track the trailers in real-time to keep up with where they are currently located. I like that there are a lot of options for the information on the trailers. It’s also nice that I can arrange things on the system in a way that is most useful to me so that the information I need is first and foremost when I open Teletrac. (sic) Rachel A., Administrative Assistant Mid-Market - November 2021 Great service, great people. The tech support is fantastic, and the service itself is the best we’ve seen. However, setup and migration are somewhat disorganised at times, so be aware. (sic) Benjamin Knox, position not known - February 2022 Customer review The reports that we are offered do not allow for ease of use. Getting the information out of the reports is difficult, as well as getting the same information from multiple reports. For example miles for a truck on one report will say 100, and on another report they will be completely different. I have tried numerous times a month since November (it is now March) for Teletrac to finish the API set up with our maintenance software. The responses back from the Teletrac API team are few and far between. There is no support from our account rep and/or support when we have problems or need help answering a question. When we have ELD issues we are constantly told that there is just no way Teletrac can fix the issue. (sic) Verified user, within Transportation/Trucking/Railroad industry - March 2022 Help that actually helps. As someone who is responsible for the maintenance of 100+ EDLs, Teletrac’s tech support is a lifesaver. The techs are competent and take as much time with you as they need to come to a resolution. One complaint: occasionally, the phone quality is poor, and I have a difficult time understanding, but usually, my experience with Teletrac tech support is 100% positive. (sic) Verified Reviewer, position not known - May 2022 Save by comparing tailored quotes from the best providers for you Do you already use a vehicle tracking system? Yes No Just answer a few questions – it only takes a minute Verdict Teletrac Navman TN360 is the best fleet management system for managing drivers, scoring an overall 4.6/5 in our in-depth research. It helps you track your drivers’ behaviour while also ensuring they stay as safe as possible on the road, thanks to its built-in DVIR templates and driver fatigue feature.However, it’s not the best value for money since it does not offer temperature sensors or weather updates. Here, we’d recommend Verizon, the best overall in our research with a score of 4.7/5. It ticks all these boxes at a lower entry point of £20 per vehicle, per month.If you’re still unsure about choosing Teletrac Navman TN360 as your provider of choice, then try our free quote comparison tool. By answering a few questions, we will match you up with various fleet management systems that are suited to your needs. It’s quick and simple! Written by: Laurice Zapanta Writer Laurice first fell in love with words at seven years old. Today, she drives her passion by writing informative content about fleet management systems and vehicle tracking solutions for Expert Market. When she’s not writing, she’s indulging her profound love for all things pink or caffeine-infused. Reviewed by: James Macey Senior Business Software Researcher James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.