Pipedrive vs. monday.com CRM: Prices and Features Comparison 2023

While Pipedrive and monday.com both offer reliable customer relationship management (CRM) software,  Pipedrive outclasses monday.com by bagging higher ratings for features and scalability, seeing it score an overall 4.2/5 against monday.com’s score of 3.9/5.

Monday.com offers a free 14-day trial period and a free plan that allows a maximum of two users to enjoy the basic functionalities of a CRM platform. Pipedrive, on the other hand, doesn’t have a free plan, but it does offer a 14-day free trial, in which the subscriber can invite as many people as they want in their Pipedrive trial period.

Read on for a more in-depth review of how both compare with one another, or try our free quote-finding tool to check and compare other CRMs. Just answer a few simple questions about your business, and the top providers will reach out to you with obligation-free quotes.

Pipedrive vs. monday.com: Head to Head

Research shows that many businesses understand the benefits of in-house solutions that allow for CRM customisability that is based on their specific needs, and Pipedrive and monday.com offer these necessary customization options. We found that Pipedrive offers more tools for customising reports, allowing you to monitor trends and analyse data, while monday.com offers more tools for customising business processes, which ensures your existing processes reflect on the system.

Both features are essential to any business, but monday.com wins in the customization category by a point, because its top-tier Enterprise plan offers up to 250,000 actions per month for automating workflows, while Pipedrive only offers up to 100 actions per month on its top-tier Enterprise plan.

Below are their ratings and key features for features, customisation, and scalability:

Best Value: Pipedrive

If you’re a small business and are in need of a budget-friendly business solution, a free CRM software package is the perfect remedy. While Pipedrive doesn’t have a free plan on offer, its lowest plan only costs £19.90 per user, per month. Meanwhile, monday.com’s very-low cost Basic plan is £11 per user, per month. Aside from its extremely affordable plans, it also has a free plan available.

Below, we will look at the notable differences between the two CRMs, if one is greater than the other, and how their prices compare.

The priority of every business is to grow, so it would make sense to use a product that encourages this. Our research shows that Pipedrive is the best option for scalability, scoring a 3.2/5 in our research in this category. Its essential place includes VoIP, web conferencing and third-party integrations, providing a growing business with a scalable system. However, monday.com's Basic plan does not include any of these features. These will be available when you upgrade to monday.com’s Standard, Pro, and Enterprise plans.

But if you’re looking to set up custom automated workflows, Pipedrive’s Advanced plan offers more customisation features for centralising all your documentation processes, such as chart builder, view data on each sales rep, and view data on each pipeline stage.

 While these data visualisation features aren’t available on monday.com’s Standard plan, it offers more business process automation features that enable you to improve your marketing, customer service, and sales efforts. These are custom objects, task types, and fully editable forms, which aren’t available on Pipedrive’s Advanced plan.

Both offer the custom automation builder feature, but Pipedrive’s Advanced plan is limited to 30 actions per month, while monday.com’s Standard plan can go for up to 250, but both score 3.1/5 for customisation.

When you’re planning on accelerating your digital sales channels, Pipedrive’s Professional plan offers more lead capture features than monday.com’s Pro plan. These are website visitor tracking, website chatbot, and web forms. Meanwhile, monday.com only offers web forms and email templates. Since Pipedrive offers more lead engagement options for lead tracking and communication, it gets 3.6/5 for features, while monday.com only receives 3/5.

You’d think by the time we reach their Enterprise plans, they’d both offer high-level services, right? Except monday.com lacks security settings on this plan, while Pipedrive’s Enterprise offers extensive security features, such as custom permission and IP restriction. This is why it’s the best CRM for data protection, thus scoring 4.2/5 in this category, while monday.com only gets 2.8/5.

Pipedrive vs. monday.com: Which Has the Best Free Plan?

monday.com has a free plan available, and its plans are extremely affordable. However,  with weak integration options and no lead engagement features, mapping out your marketing, sales, or customer service strategy will be a challenge.

Meanwhile, Pipedrive’s Essential plan starts at £19.90 per user, per month, and it offers more lead engagement features than monday.com’s most expensive plan. However, the lead communication and lead capture features – such as website visitor tracking, website chatbot, and website live chat – come as paid-for add-ons.

Best for Features: Pipedrive

Pipedrive is sure to give startups and small businesses a thrill as its plans come with more lead capture, lead communication, and lead conversion features than monday.com, allowing you to drive more sales . Other than that, all of its plans come with a mix of software and business training for free, whereas monday.com’s plans only come with software training.

Best for Customisation: Tie

Pipedrive offers a lot of options for data visualisation that can help you monitor your sales trends or understand data, such as chart builder and view data on each sales rep. While monday.com offers these features, they are only available on its most expensive Enterprise plan. Additionally, the platform offers a wide range of customisation options for business processes, such as custom objects, custom task types, and fully editable forms. Both offering rich customisation options with different business focus, thus earning 3.1/5 in this category.

Best for Scalability: Pipedrive

Pipedrive and monday.com vary widely when it comes to their ability to integrate with business applications. Pipedrive offers integration options for third-party, VoIP, and web conferencing integrations on all of its plans. On the other hand, monday.com doesn’t offer first-party and social media integrations on any of its plans. Other than that, its Individual and Basic plans don’t come with third-party, VoIP, and web conferencing integrations, seeing it score a low 2.3/5 for scalability, while Pipedrive gets a solid 3.2/5.

Our Methodology: How We Rated Pipedrive and monday.com

Small businesses need a CRM platform that has powerful plans that are built with enough features, as well as integration and customisation options to help their businesses scale. Our researchers compared the performance of both software based on these key factors to determine which platform is best for growing businesses.

• Features – check the presence of lead capture, lead communication, and lead conversion features, which are important for increasing online presence and can contribute to converting leads into customers.

• Customisation – we look at what options are included in the plans that make the system flexible and capable of being customised in such a way that it reflects your data or business processes.

• Scalability – we look out for plans that provide businesses CRM integrations that enable them to centralise other business applications and databases so their operations can reach their full potential.