Pipedrive vs. monday.com CRM: Prices and Features Comparison

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While Pipedrive and monday.com both offer reliable customer relationship management (CRM) software,  Pipedrive outclasses monday.com by bagging higher ratings for features and scalability, seeing it score an overall 4.2/5 against monday.com’s score of 3.9/5.

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Score
4.2
Score
3.9
Best For

data protection

Best For

value sales CRM

Price Range

£19.90 -£79.90 per user, per month

Price Range

£0 – bespoke per user, per month

Website Visitor Tracking
Website Visitor Tracking
Fully Editable Forms
Fully Editable Forms
Social Media Integrations
Social Media Integrations
Free Plan
Free Plan
Free Trial

14-day free trial

Free Trial

14-day free trial

Try Pipedrive Try monday.com

Monday.com offers a free 14-day trial period and a free plan that allows a maximum of two users to enjoy the basic functionalities of a CRM platform. Pipedrive, on the other hand, doesn’t have a free plan, but it does offer a 14-day free trial, in which the subscriber can invite as many people as they want in their Pipedrive trial period.

Read on for a more in-depth review of how both compare with one another, or try our free quote-finding tool to check and compare other CRMs. Just answer a few simple questions about your business, and the top providers will reach out to you with obligation-free quotes.

Pipedrive vs. monday.com: Head to Head

Research shows that many businesses understand the benefits of in-house solutions that allow for CRM customisability that is based on their specific needs, and Pipedrive and monday.com offer these necessary customization options. We found that Pipedrive offers more tools for customising reports, allowing you to monitor trends and analyse data, while monday.com offers more tools for customising business processes, which ensures your existing processes reflect on the system.

Both features are essential to any business, but monday.com wins in the customization category by a point, because its top-tier Enterprise plan offers up to 250,000 actions per month for automating workflows, while Pipedrive only offers up to 100 actions per month on its top-tier Enterprise plan.

Below are their ratings and key features for features, customisation, and scalability:

Pipedrive

monday.com

Winner?

Features

3.6/5

3/5

Pipedrive: More lead capture, lead communication, and lead conversion features

Customisation

3.1/5

3.1/5

monday.com: More business processes options on every plan, such as custom objects, custom task types, and fully editable forms

Scalability

3.2/5

2.3/5

Pipedrive: More integration options, such as VoIP, web conferencing, and API integrations

Pipedrive
4.2
Pricing Pricing £19.90 -£79.90 per user, per month
Quick overview

Pipedrive is a top-rated CRM solution that offers over 300 integration and automation tools which enable you to track leads, measure metrics, streamline workflows and focus on sales success. It offers the cheapest software packages with extensive security settings, making it the best for data protection. It provides protection over end-users’ digital profiles and confidential information with custom permission, multi-factor authentication, and data restrictions features, which prevent cyber breach or any business information leaks, making it one of the most trusted CRM systems.

Pipedrive is CRM software that’s designed by salespeople for salespeople. Its visual sales pipeline tool will give you complete visibility of the progress of your deals and know exactly where your deals and other marketing efforts are all the time. The software’s scalable architecture offers a wide variety of integration options, including web conferencing and third-party integrations, plus an open API for creating custom automations, earning 3.2/5 for scalability in our research.

However, it receives 3.1/5 for customisation as its options focus more on data visualisation rather than  business processes. On the other hand, monday.com gets 3.1/5 in this category because its service allows you to customise the software so that it reflects your existing processes with custom objects, custom task types, and fully editable forms features, which aren’t on any of Pipedrive’s plans.

Pipedrive offers lots of lead capture and lead communication features, scoring a solid 3.6/5 in this category. However, all the lead capture features, such as website visitor tracking, website chatbot, and web forms, on offer require an additional fee.

monday.com
3.9
Pricing £0 - bespoke per user, per month
Quick overview

monday.com is a cloud-based platform that offers customizable business processes and data visualisation tools that enable you to monitor your sales progress and improve customer relationship strategies. It offers a very-low cost and customisable management tool, making it the best value sales CRM.  

This easy-to-use productivity app comes with lots of customisable business processes that allow you to automate manual tasks and make the software adaptable to your existing operations, scoring 3.1/5 for customisation.

These business processes features include custom objects, custom task types, and custom dashboards. However, it only scores a below average 2.3/5 for scalability because it offers a weak range of integration options. The Individual and Basic plans don’t come with integration options, such as VoIP, web conferencing, and third-party integrations. While it does offer web forms, its plans don’t come with many lead communication and lead capture features, such as website tracking, web live chat, and native VoIP. These tools allow you to be efficient in digital sales and customer interaction, which is why it only scores a 3/5 for features. The email templates feature for lead communication are only accessible on its pricier Pro and Enterprise plans.

However, Pipedrive scores a hearty 3.6/5 for features because its plans come with digital engagement tools, such as website visitor tracking, website chatbot, and website live chat, that enable you to better understand your customer needs and build a better brand identity, which aren’t offered on any monday.com’s plans.

Best Value: Pipedrive

If you’re a small business and are in need of a budget-friendly business solution, a free CRM software package is the perfect remedy. While Pipedrive doesn’t have a free plan on offer, its lowest plan only costs £19.90 per user, per month. Meanwhile, monday.com’s very-low cost Basic plan is £11 per user, per month. Aside from its extremely affordable plans, it also has a free plan available.

Below, we will look at the notable differences between the two CRMs, if one is greater than the other, and how their prices compare.

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Individual

Essential

Basic

Advanced

Standard

Professional

Pro

Enterprise

Enterprise

Price Range

£0 per user, per month

Price Range

£19.90 per user, per month

Price Range

£10 per user, per month

Price Range

£29.90 per user, per month

Price Range

£14 per user, per month

Price Range

£59.90 per user, per month

Price Range

£24 per user, per month

Price Range

£79.90 per user, per month

Price Range

Bespoke

Key Features

Unlimited boards

Unlimited docs

0.5GB file storage

Key Features

Lead and deal management

Customizable pipelines

Products catalogue

Custom fields

Key Features

Unlimited boards

Unlimited docs

5GB file storage

Timeline and Gantt views

Key Features

Lead and deal management

Customizable pipelines

Products catalogue

Custom fields

Customizable email templates

Customizable signatures

Key Features

Unlimited boards

Unlimited docs

5GB file storage

Timeline and Gantt views

Automations (250/mo)

Integrations (250/mo)

Guest access – limited

Key Features

Contacts timeline

Smart Docs

Autofilled templates and offline docs

Document open tracking

eSignatures

Implementation program

Key Features

Unlimited free viewers

Zoom integration

Guest access

Time tracking

Google authentication

Automations 25,000/mo

Integrations 25,000/mo

Key Features

Security alerts

Security rules

Phone support

Implementation program

Web-to-mobile calls

Online help centre

Security dashboard

Key Features

Premium support

Single sign-on

1000GB file storage

Multi-level permissions

Automations 250,000/mo

Integrations 250,000/mo

Tailored onboarding

Try monday.com Try Pipedrive Try monday.com Try Pipedrive Try monday.com Try Pipedrive Try monday.com Try Pipedrive Try monday.com

The priority of every business is to grow, so it would make sense to use a product that encourages this. Our research shows that Pipedrive is the best option for scalability, scoring a 3.2/5 in our research in this category. Its essential place includes VoIP, web conferencing and third-party integrations, providing a growing business with a scalable system. However, monday.com's Basic plan does not include any of these features. These will be available when you upgrade to monday.com’s Standard, Pro, and Enterprise plans.

But if you’re looking to set up custom automated workflows, Pipedrive’s Advanced plan offers more customisation features for centralising all your documentation processes, such as chart builder, view data on each sales rep, and view data on each pipeline stage.

 While these data visualisation features aren’t available on monday.com’s Standard plan, it offers more business process automation features that enable you to improve your marketing, customer service, and sales efforts. These are custom objects, task types, and fully editable forms, which aren’t available on Pipedrive’s Advanced plan.

Both offer the custom automation builder feature, but Pipedrive’s Advanced plan is limited to 30 actions per month, while monday.com’s Standard plan can go for up to 250, but both score 3.1/5 for customisation.

When you’re planning on accelerating your digital sales channels, Pipedrive’s Professional plan offers more lead capture features than monday.com’s Pro plan. These are website visitor tracking, website chatbot, and web forms. Meanwhile, monday.com only offers web forms and email templates. Since Pipedrive offers more lead engagement options for lead tracking and communication, it gets 3.6/5 for features, while monday.com only receives 3/5.

You’d think by the time we reach their Enterprise plans, they’d both offer high-level services, right? Except monday.com lacks security settings on this plan, while Pipedrive’s Enterprise offers extensive security features, such as custom permission and IP restriction. This is why it’s the best CRM for data protection, thus scoring 4.2/5 in this category, while monday.com only gets 2.8/5.

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Pipedrive vs. monday.com: Which Has the Best Free Plan?

monday.com has a free plan available, and its plans are extremely affordable. However,  with weak integration options and no lead engagement features, mapping out your marketing, sales, or customer service strategy will be a challenge.

Meanwhile, Pipedrive’s Essential plan starts at £19.90 per user, per month, and it offers more lead engagement features than monday.com’s most expensive plan. However, the lead communication and lead capture features – such as website visitor tracking, website chatbot, and website live chat – come as paid-for add-ons.

Best for Features: Pipedrive

Pipedrive is sure to give startups and small businesses a thrill as its plans come with more lead capture, lead communication, and lead conversion features than monday.com, allowing you to drive more sales . Other than that, all of its plans come with a mix of software and business training for free, whereas monday.com’s plans only come with software training.

Pipedrive

monday.com

Score

3.6/5

3/5

Key Feature

Website visitor tracking, website chatbot, web forms, business and software training

Web forms and software training

Best for Customisation: Tie

Pipedrive offers a lot of options for data visualisation that can help you monitor your sales trends or understand data, such as chart builder and view data on each sales rep. While monday.com offers these features, they are only available on its most expensive Enterprise plan. Additionally, the platform offers a wide range of customisation options for business processes, such as custom objects, custom task types, and fully editable forms. Both offering rich customisation options with different business focus, thus earning 3.1/5 in this category.

Pipedrive

monday.com

Score

3.1/5

3.1/5

Key Feature

Chart builder, view data on each sales rep, view data on each pipeline stage

Custom objects, custom task types, and fully editable forms

Best for Scalability: Pipedrive

Pipedrive and monday.com vary widely when it comes to their ability to integrate with business applications. Pipedrive offers integration options for third-party, VoIP, and web conferencing integrations on all of its plans. On the other hand, monday.com doesn’t offer first-party and social media integrations on any of its plans. Other than that, its Individual and Basic plans don’t come with third-party, VoIP, and web conferencing integrations, seeing it score a low 2.3/5 for scalability, while Pipedrive gets a solid 3.2/5.

Pipedrive

monday.com

Score

3.2/5

2.4/5

Key Features

Third-party sales engagement integrations, VoIP integrations, web conferencing integrations, API

API

Our Methodology: How We Rated Pipedrive and monday.com

Small businesses need a CRM platform that has powerful plans that are built with enough features, as well as integration and customisation options to help their businesses scale. Our researchers compared the performance of both software based on these key factors to determine which platform is best for growing businesses.

  • Features – check the presence of lead capture, lead communication, and lead conversion features, which are important for increasing online presence and can contribute to converting leads into customers.

  • Customisation – we look at what options are included in the plans that make the system flexible and capable of being customised in such a way that it reflects your data or business processes.

  • Scalability – we look out for plans that provide businesses CRM integrations that enable them to centralise other business applications and databases so their operations can reach their full potential.

Verdict

While Pipedrive and monday.com provide effective customer relationship strategies, Pipedrive comes out on top as it offers a stronger set of features and scalability, receiving an overall score of 4.2/5 vs. monday.com’s 3.9/5.

Pipedrive’s lead management features provide your business with a sales advantage, but with its customisable software, it shows a business solution that can be tailored to fit other business industries, too.

monday.com’s flexible platform is a higher level of Excel that can be customised to work as a CRM. It offers so many business processes tools, but its poor range of features and integration options make it non-scalable.

If you’re still unsure about which CRM is right for your business, use our free quote-finding tool. Simply fill out the form, and we will match you up with the CRM software that fits the needs of your business.

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FAQs

Does Pipedrive integrate with monday.com?

Yes, Pipedrive can be integrated with monday.com which can be done with one click for free using Integrately, an integration platform that allows you to build your own automation without any code.

What are Pipedrive and monday.com best at?

Pipedrive is the cheapest CRM software to offer extensive security settings, making it the best for data protection. Its plans offer custom permissions, SSO, multi-factor authentication, IP restriction, and data restrictions. However, the IP restriction feature won’t be available on its top-tier Enterprise plan.

monday.com is a management tool that offers customisable business processes and data visualisation tools that enable you to monitor progress and plan for possible setbacks. Through this, you get to deliver fast and cost-effective results, making it the best value for sales CRM.

What's the difference between monday.com and Pipedrive?

monday.com is a highly flexible project management tool that works as an effective CRM. It offers integration and automation tools that allow you to build applications and streamline workflows specific to your business.

Pipedrive started as a sales-focused customer relationship management solution designed to give you full visibility of your customer life-cycle so you can strategically map out your next sales and marketing move. It has evolved into an agnostic-industry CRM, ready to accommodate any industry’s unique needs.

Written by:
Dudez Ignacio body shot image
Dudez Perez-Ignacio is a Content Writer for Expert Market, specialising in writing about phone systems and helping readers learn about innovative communication technology trends and insights, prioritizing value to help drive business growth. Researching and writing about this every day means Dudez is fluent in the complex vocabulary of business phone systems.