Written by Rob Binns Reviewed by James Macey Updated on 20 March 2023 On this page Introduction to Marketing CRM Best Marketing CRM Software HubSpot Marketing Hub Salesforce Marketing Cloud Engagement Dynamics 365 for Marketing Zoho Sugar Market monday.com How We Rated the Best Marketing CRM Software Next Steps Our Methodology Expand We’ve researched, ranked, and rated the seven best marketing CRM systems for UK businesses. Swipe right to see more 0 out of 0 backward forward HubSpot Salesforce Freshmarketer Dynamics 365 SugarCRM monday.com Monthly Pricing From £33.60 Monthly Pricing From £320 Monthly Pricing From £15 Monthly Pricing From £1192 Monthly Pricing From £800 Monthly Pricing From £35 Contact Limit 1000 to 10000 Contact Limit None Contact Limit 1000 to 25000 Contact Limit 10,000 Contact Limit 25646 Contact Limit N/A Daily Email Send Limit Varies Daily Email Send Limit 5000 Daily Email Send Limit 5000 Daily Email Send Limit 10x your contact quota Daily Email Send Limit Varies Daily Email Send Limit Varies Webforms Webforms Webforms Webforms Webforms Webforms Campaign Design Campaign Design Campaign Design Campaign Design Campaign Design Campaign Design Batch Email Marketing Batch Email Marketing Batch Email Marketing Batch Email Marketing Batch Email Marketing Batch Email Marketing £ Email Tracking Email Tracking Email Tracking £ Email Tracking Email Tracking Email Tracking Customer Targeting Customer Targeting Customer Targeting Customer Targeting Customer Targeting Customer Targeting Compare Marketing CRM Quotes Compare * Determined by email service provider.**Dependent on correspondence type.✔ = The product supports this feature£ = The product can support this feature, though an additional integration with a third-party service may be requiredX = The product does not support this feature Marketing has never been particularly easy. Even the idea of it is almost crazy – sending unsolicited messages to people you don’t know, enticing them not only to open your email, but to read it, click it, and (hopefully!) end up making a purchase.Nope, marketing has never been easy at all. Unless, that is, you’re using the right CRM software.Good marketing CRM software enables you to target customers with campaigns tailored to their tastes and habits. You can create forms to capture leads on your website, and turn browsers into sales-ready leads. Better still, you'll be able craft sequences of stunning emails, and send them in bulk to a custom audience – then monitor their performance to optimise future campaigns.So, which marketing CRM is right for your business? Let’s find out. Best marketing CRM for UK businesses in 2023According to our research, the best CRM for marketing teams is HubSpot Marketing Hub. Making up the rest of the top seven are Salesforce Marketing Cloud, Freshworks CRM Marketing Cloud, Microsoft Dynamics 365 for Marketing, Zoho, SugarCRM’s Sugar Market, and monday.com.The best marketing CRM software comes from: 01 | HubSpot Marketing Hub 02 | Salesforce Marketing Cloud Engagement 03 | Freshworks CRM Marketing Cloud 04 | Dynamics 365 for Marketing 05 | Zoho 06 | Sugar Market 07 | monday.com How did we decide, exactly? Jump to our methodology to find out. Before you lose yourself in our research into the best marketing CRM providers in the UK, why not compare CRM software quotes with us? Simply provide us with a few details about your business, and you’ll receive quotes tailored to the size and unique needs of your marketing team. It takes 30 seconds, and it’s free. 1. HubSpot Marketing HubWith full marks for features and a superlative 93% customer approval rating, HubSpot is our top CRM pick for marketing teams. Also registering strong help and support scores, HubSpot is only let down by its price point, which reaches a hefty maximum of £2,624. When it comes to engineering effective marketing, HubSpot can’t be topped. Its impressive free version allows you to connect the CRM system to your Facebook Ads account, and engage with your open, click, and bounce metrics. Upgrading can be expensive, sure – but it’ll also unlock HubSpot’s powerful marketing automation tools, and let you drill down into the sources of traffic to your website. ★ ★ ★ ★ ★ Check out HubSpot's Pricing Starting price£33.60 per month for up to 1,000 contacts (when billed annually. Expect to pay around 25% more on a monthly plan) (free version available)Highest price£2,624 per month for up to 10,000 contactsCustomer supportLive chat, phone, email, knowledge centreContact limit1,000 to 10,000Free trial?Free versionHubSpot Marketing Hub for marketing teams: feature analysisWe investigated whether each supplier offers the five following features that are important for marketing CRMs, and how well it can do them.Web forms? Yes.Campaign design? Yes, on HubSpot’s Pro plan and above.Batch email marketing? Yes, although the number of emails you’re permitted to send per day will be determined by the email server you’re using. Handily, HubSpot alerts you when you’re near your daily limit, allowing you to reschedule any overspill to a day when there’s less on.Email tracking? This feature is available across all of HubSpot Marketing Hub’s plans.Customer targeting? Yes.To find out more about what these features do – and how they can benefit your business – jump to our section titled ‘How we rated the best marketing CRM software‘ below. Pros Offers an intuitive, aesthetically-pleasing interface Integrated analytics let you measure the ROI of your content campaigns Cons As the features add up, so too do the costs… quickly! 2. Salesforce Marketing Cloud Engagement (formerly ‘Marketing Cloud’)Though registering strong ratings across the board for features, customer approval, and help and support, Salesforce suffers from a complicated, expensive pricing structure that may exclude marketing teams with more modest budgets. We always recommend Salesforce. With its industry-leading set of AI-powered analytics, and a huge range of cross-channel marketing integrations, it’s… hard not to! Of course, all that functionality doesn’t come cheap. Salesforce is one of the most expensive products around, and its CRM for email marketing doesn’t exactly buck the trend. This one’s for more established marketing teams, only. ★ ★ ★ ★ ★ Compare Marketing CRM Quotes Starting price*£320 per month for email, mobile, and web£1,000 per month for B2B marketingHighest price£3,200 per monthCustomer supportLive chat, phone (24/7), email, knowledge centreContact limitTechnically none, though this is governed by total storage capacity (10,000 contact maximum recommended)Free trial?None*Let’s talk pricing. There are many elements that make up the special case that is Salesforce’s marketing product. Each module is priced individually, so the total cost could, theoretically, be any combination of prices.Basically, Salesforce is a system offering huge scope for your marketing team… but at an equally hefty price!Salesforce Marketing Cloud Engagement for marketing teams: feature analysisWeb forms? Yes.Campaign design? Yes – all of Salesforce Marketing Cloud’s plans include a drag-and-drop email builder for marketing campaigns.Batch email marketing? Yes, however, Salesforce limits you to 5,000 email sends per day, per account. It doesn’t exclude duplicate email addresses, either – so you’ll need to make sure your mailing lists are ‘clean’ before launching your next campaign, in order to avoid wasted sends.Email tracking? You can activate tracking for emails across all of Salesforce Marketing Cloud’s plans.Customer targeting? Yes. Pros Unlimited contact storage Along with HubSpot, it’s the most feature-rich marketing CRM on the market Cons 24/7 phone support is only available with the more expensive plans Did You Know? On top of being our runner-up for marketing teams, Salesforce beat out the seven other software providers we researched to be crowned our top CRM system for small businesses. 3. Freshworks CRMStarting at an accessible £39 per month, Freshmarketer (formerly Freshworks CRM Marketing Cloud) also boasts some of the finest help and support of all the marketing CRM systems we looked at. It sports the third-highest customer approval scores, too, though its more modest array of features prevents it from an assault on the top two. Spearheaded by a wonderful UI (user interface) and 24/5 phone support, Freshmarketer is a top pick for growing marketing teams. It also sits firmly on the affordable end of the shelf – particularly when compared to Salesforce. However, be warned – Freshworks CRM's free plan drastically caps key features, and we recommend upgrading to get the most out of its tidy automation and acquisition tools. ★ ★ ★ ★ ★ Start your free 21-day trial, today Starting price£15 per month for the Growth plan (free version available)Highest price£79 for the Enterprise planCustomer supportLive chat (24/5), phone (24/5), email, knowledge centreContact limit500 contacts per planFree trial?Free version and free 21-day trial availableFreshmarketer for marketing teams: feature analysisWeb forms? Yes.Campaign design? A basic email builder is available with Freshworks CRM’s free version, though this grows to a more sophisticated drag-and-drop composer when you upgrade to the paid packages.Batch email marketing? Yes. Though Gmail and Outlook cap your daily send totals at 300 emails, Freshworks CRM uses its own servers to deliver batches beyond those limits. How much you’re entitled to depends on the plan you select.Email tracking? Available across all Freshworks CRM's plans, but you’ll need Freshsales – Freshworks CRM's tailored module for sales teams – to benefit. If you know you'll be requiring both sales and marketing features, though, you can opt for Freshworks CRM's ‘Customer-for-Life Cloud‘. It combines the best of Freshworks CRM's sales and marketing automation features with chat and telephony, combining everything your business needs into a single, convenient, and affordable package. Try Freshworks CRM's Customer-for-Life Cloud today – it's free for 21 daysCustomer targeting? Freshworks CRM Marketing Cloud offers this functionality, though the level of granularity with which you can target specific customers depends on how much you’re willing to spend.Basic lists and segments are available with the Growth plan, allowing you to organise your audience based on email activity, contact fields, lists, and journeys.The more pricey Pro plan, however, allows for more complex targeting. This feature leverages behavioural analysis, enabling you to target customers based on their movement throughout your site, such as cart abandonment. Pros The free plan includes 500 contacts and some conversion optimisation features A dedicated account manager is only available with the most expensive plan Cons Expect to pay between 30% and 40% more if you choose monthly billing Compare marketing CRM software suppliers, for free Request quotes now 4. Dynamics 365 for MarketingDynamics 365 registers middle-of-the-road scores across all of our metrics – so it’s fitting that it’s also smack bang in the centre of this list. Solid scores for features and help and support are matched by a good customer approval rating, though its fixed £1,192 price will be a bridge too far for many marketing departments. Though it offers some of the finest analytical CRM tools on the market, Dynamics 365 isn’t for everyone. Its hefty price point notwithstanding, this marketing CRM’s interface simply doesn’t match the vibrancy of HubSpot’s, or the effectiveness of Salesforce’s. Large marketing teams that are looking to gain an edge over competitors will still find plenty to love here, but smaller businesses are better off looking elsewhere. ★ ★ ★ ★ ★ Compare Marketing CRM Quotes Starting price$1,500 (£1,192) per month for up to 10,000 contacts*Highest priceFixed price ($1,500 (£1,192) per month) for the system, though extra lots of 5,000 contacts cost $250 (£199) eachCustomer supportPhone, email, knowledge centreContact limit10,000 contacts, with additional bundles of 5,000 available to buyFree trial?Yes* Reduced to $750 (£596) if you already use another Microsoft Dynamics product, and have a minimum of 10 usersMicrosoft Dynamics 365 for marketing teams: feature analysisWeb forms? Yes – Dynamics 365 for Marketing also syncs with LinkedIn lead gen forms, allowing you to pull contact data straight into your CRM database, and easily measure the effectiveness of your LinkedIn campaigns.Campaign design? Yes. Dynamics 365 enables you to build emails, campaigns, and landing pages with an intuitive drag-and-drop builder. Batch email marketing? Yes. Your email send limits are set monthly, and are capped at ten times your quota of marketing contacts (or 1,000 sends per month, if you’re on a trial).Email tracking? Yes, Dynamics 365’s ‘Insights’ feature provides a detailed breakdown of your customers’ interactions with your emails, such as open rates and clicks.Customer targeting? Yes, although you’re capped at 5,000 contacts per marketing segment. Pros Cloud-based, but also available as an on-premise solution The fixed price for the system offers simplicity... Cons ...though it’s still one of the most expensive CRM systems money can buy! Cloud-based vs on-premise… what's the difference? Check out our guide to the best cloud-based CRM for small UK businesses to find out. 5. ZohoIt’s a familiar story for Zoho. Though it boasts an excellent rating for price (starting from just £10 per user, per month, it’s the cheapest on our list) Zoho’s features are a tad more simplistic than most of the other CRM systems here. That said, it’s easy to set up, and is still one of the most user-friendly pieces of software we’ve come across. Known for its price, simplicity, and user-friendliness, Zoho’s CRM software isn’t so well known for its advanced features. It's also a bit of a kick in the teeth having to shell out for a separate product (Zoho Campaigns) to be able to better plan your next marketing drive. That said, you can’t look past a stunning £10 per user, per month price point – and for micro-sized marketing teams, Zoho certainly has plenty to offer. ★ ★ ★ ★ ★ Free plan or free 15-day trial? You choose Starting price£10 per user, per month (free version available)Highest price£40 per user, per monthCustomer supportLive chat, phone, email, knowledge centreContact limitDepends on the type of correspondenceFree trial?Free version availableZoho for marketing teams: feature analysisWeb forms? Yes; the higher the pricing tier, the more forms you can create.Campaign design? Available on all of Zoho’s paid plans. In addition to this, Zoho has a separate campaign builder product (Zoho Campaigns). Pricing for this starts from as low as £5 (for 250 credits, on a pay-per-email basis), or is available on a yearly subscription for £43.20.Batch email marketing? Available with all paid plans. Your daily send limit will depend on the plan you’ve selected:Standard: 250 sends per dayProfessional: 500 per dayEnterprise: 1,000 per dayZoho’s Enterprise and Unlimited editions also enable you to set up auto-replies to your batch emails.Email tracking? Yes, on all plans.Customer targeting? Yes. Pros Permits a relatively low number of daily email sends Simple to get to grips with Cons Contact limits aren’t specified Not as scalable as HubSpot or Freshworks CRM 6. Sugar MarketSugar Market offers a wealth of features, including analytics and marketing automation functionality that ranks among the industry’s best. It’d almost certainly be higher up our list, if not for an indifferent customer approval rating, lacklustre customer support, and opaque pricing. Sugar Market (SugarCRM’s marketing module, previously known as Salesfusion) caters to the more complex marketing requirements of larger businesses. Unlike many other CRM providers, Sugar Market offers just one pricing plan – meaning it’s not as suitable for those starting small and looking to scale. Its pricing isn’t transparent, though, and there’s no option to try the system for free, either. However, those who are prepared to take the plunge will receive a generous contact limit, and a wealth of enterprise-grade marketing features. ★ ★ ★ ★ ★ Compare Marketing CRM Quotes Starting price£1,000 per monthHighest priceOn requestCustomer supportPhone, email, knowledge centreContact limit10,000Free trial?No – offers a demo insteadSugar Market for marketing teams: feature analysisWeb forms? Yes.Campaign design? Yes.Batch email marketing? Email sends are supported, though your daily send limits will be determined by your email server.Email tracking? Yes, using a separate email tracker module, which works like a plugin.Customer targeting? Yes. Pros Visualises your marketing data in stunning, easily-exportable graphs and reports Integrates with a wide range of third-party applications Cons No live chat support available Email tracking can be complicated to set up 7. monday.comThough suffering from a dearth of features, average customer approval ratings, and less-than-stellar help and support, monday.com is the joint-most affordable (with Zoho) system we have come across. As a gateway to the bigger, more powerful marketing CRM providers, monday.com is a great entry point into the CRM space. monday.com doesn’t sport the same bells and whistles as the likes of HubSpot and Salesforce. Yet, importantly, it’s affordable – and if you’re looking for a tool to drive productivity while benefiting from basic email marketing functionality, monday.com might just be worth a go. ★ ★ ★ ★ ★ Start your free trial today Starting price£35 per month for up to five usersHighest price£69 per month for up to five usersCustomer supportPhone, email, knowledge centreContact limitN/AFree trial?14-day free trialmonday.com for marketing teams: feature analysisWeb forms? Yes.Campaign design? No – monday.com offers campaign tracking only.Batch email marketing? monday.com integrates with email platforms such as Gmail and Outlook to enable batch email sends. However, it doesn’t offer this feature in-house. Any batch send limits will thus be determined by the email service provider you choose to integrate the CRM with.Email tracking? No.Customer targeting? No. Pros Integrates with CRM systems such as Salesforce and Copper Inexpensive Cons Falls short as a comprehensive marketing CRM tool No email tracking or customer targeting No live chat support Compare marketing CRM software suppliers, for free Request quotes now How we rated the best marketing CRM providersTo rate each CRM supplier on its effectiveness for marketing teams specifically, we extended our explorations to include five key features that a good marketing CRM system has got to do well. This included honing in on functions for marketing teams only – we've looked at CRM for sales teams, and the best customer service CRM in separate pages.So, in addition to the basics (customer support, price, contact limit, and whether there’s a free trial), each marketing CRM software below is ranked per its ability to perform each of the following crucial functions:Web formsCampaign designBatch email marketingEmail trackingCustomer targetingWeb formsYou can have the best-looking website in the world – but if it’s not turning your site’s visitors into potential customers, it’s not reaching its full potential. That’s where web forms come in. With the right marketing CRM software, you can create and embed a lead capture form into your website. By collecting the name, number, and other demographic details from your website’s users – and sending them straight to your CRM – web forms empower you to turn your website’s traffic into potential deals. Campaign designWhether you’re designing a one-off email to capitalise on Black Friday or a drip campaign to build your brand, it’s crucial that your marketing looks good.With a marketing CRM tool, you can build emails that echo your business’ values, with powerful CTAs and an engaging design. And it’s easy – most marketing CRM software runs on simple drag-and-drop functionality. You don’t need an eye for design, either – most CRM software for email marketing provides a range of highly customisable email templates to get you started.Batch email marketingCRM software is all about optimising your marketing team’s processes – reaching more customers in less time, with the most effective messages.And batch email marketing is a good example of this at its finest – after designing your emails, you can send them en masse, to a specific list of prospective customers. Email trackingOf course, it’s not just about sending emails out into the ether and forgetting about them. To grow your business, you need to know how effective your email marketing campaigns have been; that is, how many people are opening, reading, and clicking your emails. There’s a few ways in which you can do this, but using marketing CRM software is by far the most straightforward.Plus, when you use a CRM system to track your sent emails, you can monitor exactly which parts of your messages are getting the most engagement from recipients. Which CTAs (calls to action) are most enticing? Which images scream “CLICK ME!”? Which subject lines do your customers struggle to resist?Customer targetingAt its most basic level, marketing CRM software acts as a contact database. As well as providing a safe place for your customers’ names, occupations, and contact details, a CRM system can store a whole range of important client info – which you can use to create smarter, more tailored marketing campaigns, and produce more effective results.With the right marketing CRM, you can target customers by:Their buying preferences, including previous orders and total spendThe nature of their previous visits to your website, or interaction with your brandDemographic information, such as age and genderLapsed customers? Re-engage them with a deal or a discount that’s too good to turn down. New customers? Let them know you care, by personalising an email with their name in the subject line. Marketing a product for women only? Filter out the men in your email list to ensure you’re not wasting precious email sends on the wrong audience. Next stepsWhich marketing CRM software provider is best for your business? Let’s recap. Small teams are well-catered to by low-cost options such as Zoho, Freshworks CRM Marketing Cloud, and monday.com.Sugar Market, Salesforce Marketing Cloud Engagement, and Dynamics 365 for Marketing are all designed for medium-sized to large enterprises that have more complex marketing requirements.And of course, there’s HubSpot Marketing Hub, which we recommend for everyone. Try HubSpot Marketing Hub nowAs we said at the beginning, marketing isn’t easy – and neither is picking the right marketing CRM supplier. You have to balance the level of features your team requires, while keeping within the constraints of your budget, and ensuring you’ll get the top-class help and support you deserve.Basically, you’ll need to compare quotes from multiple CRM providers to get the best deal. And, thanks to our free quote-finding service, this part is easy.Simply provide us with some details about your business, answering three straightforward questions about your team, requirements, and the type of marketing CRM software you’re looking to implement. You’ll then be contacted directly with tailored quotes from several of the industry’s leading marketing CRM providers, providing you with all the info you need to compare and contrast suppliers, at your fingertips.It takes less than a minute, and is free for UK-based businesses. How we analyse and rate CRM software providersAt Expert Market, it’s our aim to provide you with the most accurate, up-to-date, and transparent product and service reviews possible. So, to help you better understand the best CRM software options out there, we’ve conducted in-depth, extensive research into the CRM software market and its top companies.Here’s how we did it:We worked with three independent researchers to rate eight different CRM systems over a total of 40+ hours. This included five separate varieties of CRM software, as well as more than 61 specific features. Using a bespoke, industry-style algorithm, we rated each provider across four key metrics.Help and support: we assessed the level of customer support (such as email, phone, or live chat), as well as its availability (24/7, or weekdays only?), to provide a weighted score for each CRM supplier.Affordability: our affordability algorithm took into account the cost of CRM ownership over 12 months – based on the average buyer – as well as factors such as free trials and money-back guarantees.Features: we assessed each supplier on five specific features per type of CRM. We then weighted these scores, and translated them into a point value system. This allowed us to form accurate ratings for each CRM provider, broken down by the industry it best serves.Customer approval: we assigned each provider a ‘customer score’, which involved seeking opinions from within the community, as well as feeding data aggregated from online sources into a unique algorithm. This allowed us to calculate overall customer approval scores for each CRM supplier, in real time.We take the integrity of our research seriously. If you’ve got any questions at all about our research process, feel free to get in touch with Rob, our CRM specialist, at firstname.lastname@example.org. Written by: Rob Binns Services Expert Rob writes mainly about the payments industry, but also brings to the table industry-specific knowledge of CRM software, business loans, fulfilment, and invoice finance. When not exasperating his editor with bad puns, he can be found relaxing in a sunny (socially-distanced) corner, with a beer and a battered copy of Dostoevsky. Reviewed by: James Macey Senior Business Software Researcher James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.