The 6 Best VoIP Providers in Canada for 2025

8×8 is our best VoIP provider for Canadian businesses in 2025, combining unlimited calling to 48+ countries with strong call management (voicemail transcription, recording, whisper/barge) and broad integrations across CRM and productivity suites.

In our 2025 Canada tests, consisting of hands-on setup and calling across 10 platforms, we scored against seven pillars (cost, features, integrations, security, support, scalability, reputation). And 8×8’s Work platform delivered the best overall balance of power and ease.

Typical pricing for any option runs between C$20 to C$50 per user/month, but we suggest picking Ooma for tighter budgets. RingCentral is our choice for scalability and integrations, while GoTo is the pick for free international minutes (50+ countries). Read on for more information on these and our options.

Best VoIP Providers: Quick Comparison

1. 8×8 Work: Best Overall VoIP Provider in Canada

8×8 is the best overall hosted VoIP provider in Canada. It’s great for businesses looking to scale, has a large range of integrations, and unlimited domestic and international calls to up to 48+ countries. However, it’s on the expensive side.

8×8’s Work software pricing is no longer public; however, the above prices are the last prices that were publicly available. You’ll need to contact the provider directly for an accurate quote.

Key features:

• Unlimited inbound + outbound minutes to 48 + countries
• Voicemail transcriptions
• Complete call handling (forwarding, park, ring groups…)
• Call monitoring (barge, whisper)
• Integrations with CRM, helpdesk, web conferencing, and more

8×8 ticks all the right boxes when it comes to connecting you with your clients. Its unlimited inbound and outbound minutes extend to 48 countries, making it a great choice for Canadian businesses with an international client base.

It also has an ample range of integrations, from CRM to Helpdesk, web conferencing, and more, making it easy to merge 8×8 with your pre-existing software infrastructure, or grow with you as you expand. Popular integrations include Salesforce, Google Workspace and Microsoft Teams, and FreshDesk (but this is by no means an exhaustive list).

It’s also compatible with various third-party desktop phones, including Polycom, Cisco, Panasonic, and Yealink. This makes it a robust and scalable tool that can support your business through growth and downsizing.

How does 8×8 compare to other VoIP providers?

• Scalability: 8×8 is only matched by RingCentral when it comes to scalability. Both providers have an array of plans with increasing features and price points, and have customizable plans (mix and match option with 8×8 and feature add-ons with RingCentral). So, if you’re expecting your staff team to grow significantly in the next year or two, keep 8×8 in mind.
• Cost: 8×8 no longer advertises its pricing, but based on its previous figures, it costs more on average than most competitors. We’d recommend looking at Ooma, Dialpad, or Net2Phone Canada if you’re searching for a more affordable VoIP solution.
• Security features: 8×8 doesn’t have any spam prevention features, while competitors RingCentral, GoTo, and Net2Phone Canada do. Frequent spam calls can eat up your employees’ time, so if you’re a regular spam-call target, we’d recommend going with a provider that offers protection against them.

Other than that, 8×8 is a reliable brand with impressive features to help you hit the ground running, ensuring minimal downtime when switching.

2. RingCentral: Best VoIP Provider for Scalability

RingCentral is the best VoIP system for scalability, thanks to its range of paid plans that suit businesses of different sizes. It’s got great call management features and offers AI-assisted video transcripts. However, like 8×8, it’s not the most affordable provider.

Key features:

• Unlimited calls to Canada and the US
• Voicemail transcriptions
• Call monitoring (whisper, barge)
• Video and audio conferencing
• AI tools (video transcription and captioning, call notetaking and summaries, message summaries…)

RingCentral has unlimited calls to Canada and the US, and a complete suite of call management tools, from call queues and auto-attendants to call monitoring for managers.

With an Advanced or Ultra subscription, you can also integrate RingCentral with 500+ software solutions and apps, including CRM solutions like Salesforce, and industry-specific ones like Canvas. All plans also integrate with communication software, such as Microsoft Teams, Slack, and Google Teams.

This can help your call agents stay on track with your valued customers and provide seamless service. Integrating CRM systems allows agents to access and store customer information, including notes, order history, and ticket history, enhancing customer service delivery.

RingCentral also now offers AI-powered tools on its platform. All plans have RingSense AI for Video, a tool that can produce live transcriptions, video note-taking, and captions for the hearing-impaired.

How does RingCentral compare to other VoIP providers?

• Cost: RingCentral has one of the highest starting prices on this list, at C$30 per user per month. However, its great calling features, like customizable greetings, voicemail, and virtual receptionist on all plans, make it one of the best VoIP systems for small businesses looking to grow. The downside is that you need to sign up for either of RingCentral’s most lucrative subscriptions (Advanced or Ultra) to access CRM integrations and comprehensive analytics. If you’re looking to tighten your belt, we’d recommend considering Ooma, Dialpad, or Net2Phone Canada.
• Call features: RingCentral has a bigger suite of call features than most competitors. Its top tiers offer call management features that allow supervisors to analyze their team’s call performance through call transcripts and monitoring, features not offered by Net2Phone Canada or on all but one GoTo plan.
• International calling: RingCentral doesn’t offer unlimited international calling (besides the US), unlike its close rival 8×8, which allows calls to 48+ countries, although you can pay extra for international calls. If you have overseas clients, 8×8 is a better option.

Overall, if you’re looking to switch to a VoIP provider that’ll grow alongside your thriving business, then RingCentral is one of the strongest competitors on the market, only matched by 8×8.

3. Ooma: Great Value VoIP Provider

Ooma offers great value for money. Starting at C$24.95 per month, per user, Ooma is one of the most affordable VoIP providers on this list, cheaper than 8×8 and RingCentral. It also provides quality features for a relatively low price, including a virtual receptionist, call routing, and unlimited calling to North America. However, it’s lacking in terms of security features and integrations.

Key features:

• Unlimited calls (Canada, US, Puerto Rico, Mexico)
• Decent call management tools (transfer, park, queues, blocking…)
• Limited call monitoring (call recording and analytics)
• Video conferencing (up to 100 participants on Pro Plus)

Ooma offers some of the cheapest price points of all the providers we researched, with its Office Pro plan having the best value for its price (C$29.95 per month). It includes call and video conferencing, call analytics, and recording, features unavailable in the C$24.95 Essentials plan.

That said, Ooma is quite limited when it comes to integrations (it only offers 10+) and restricts integrations on its Essentials and Pro plans, but it’s a good option if you’re simply not in a position to invest a bunch of cash in a VoIP system.

It’s an incredibly easy system to set up, since Ooma supplies dedicated desk phones that work out of the box, and they can be configured in less than 15 minutes. This is a great option for new businesses and will minimize the disruption to your customer communications while switching to a new telephone system.

It’s a little limited when it comes to call features, with even the Pro Plus plan lacking advanced features like call barging, monitoring, and call transcripts. But if you’re running a small business and not a call center, this won’t be an issue.

How does Ooma compare to other VoIP Providers?

• Cost: Ooma is an affordable option. Its business phone plans start at $24.95 per user, per month, giving you access to numerous inbound communication (including ring groups and a virtual receptionist) and customer support features. By contrast, RingCentral’s pricing starts at $30.
• Security: Ooma lacks multi-factor authentication, password rules, and user permissions. Google Voice, which at $10 is cheaper than Ooma, has better security features, but its call features aren’t up to the same standard, which is part of why it didn’t make it onto this list.
• Integrations: With Ooma, you’re also very limited when it comes to software integrations with Ooma, especially on its Essentials and Pro plans. This could pose a few potential operational hiccups, so if you want a system that can integrate with tons of systems and is secure, we’d recommend looking at 8×8.

Overall, Ooma is a great option for new or very small businesses that don’t need full call center features and need to set up quickly. We also suggest Zoom Phone for those after great value calling.

4. GoTo: Best VoIP Brand for International Calls

GoTo’s Connect software is great for international calls, offering free calling to over 50 countries. However, it has fewer software integrations than 8×8 or RingCentral, which is an issue if your business already uses a lot of software applications.

GoTo has custom pricing, so the above prices may not be accurate depending on your needs. You’ll need to contact the provider directly for a quote. 

Key features:

• Unlimited domestic calls
• Free calling to 50+ countries
• Decent call management (smart routing, queues, ring groups, transfer, park…)
• Team messaging and video (up to 250 participants)
• Call recording and meeting transcriptions

GoTo Connect offers free international calling to over 50 countries on all three of its plans, making it a great option for businesses with an international customer base.

It also has a great admin portal, which allows supervisors to easily configure call flows and comb through call analytics to identify which team or agent needs improvement.

GoTo Connect is also a very secure option with nearly all the VoIP security features you need to be reassured that your operation is safe from unwanted attention. This includes end-to-end video encryption, user permissions, and multi-factor authentication.

That said, we don’t like that GoTo often switches between public and private pricing. At the time of writing, pricing is quote-based, but based on GoTo’s previously advertised pricing, it’s one of the most expensive options on the market.

How does GoTo Connect compare to other VoIP Providers?

• International calls: GoTo Connect allows you to make calls to over 50 countries, which is greater than 8×8’s 48+ countries. This makes GoTo Connect a fantastic option for businesses that are looking to cater to –or maintain– an international clientele.
• Integrations: GoTo Connect’s list of integrations is a little lacklustre. For CRM, for example, you can only integrate with Salesforce or Zoho. It does have a few industry-specific integrations, such as VetPawer for appointment scheduling, and CurveDental, a CRM designed for dentists. But if you want a system that is compatible with many more software integrations, we’d recommend opting for RingCentral or 8×8.

Looking for the best VoIP phone system for your specific industry? Check our guide to the best VoIP for hospitals.

5. Net2Phone Canada: Offers Discounted Pricing for Large Teams

Net2Phone Canada is a great option for large teams looking for discounts. You can save up to $10 per user per month if your team is over 51 people compared to under 25. However, an area where Net2Phone Canada doesn’t do as well is software integration, with almost none offered on the cheapest plan.

Key features:

• Unlimited domestic calling
• Big discounts for large teams
• Great call management (transfer, screening, park, hold, queues
• On-the-go capability (mobile app, team messaging, hot desking)
• Audio and video conferencing (up to 100 participants)

Net2Phone Canada is one of the rare providers to offer discounts to larger teams, which can save you a lot of money in the long run, since VoIP plans are charged per user, per month. The cheapest plan, Business Lite, goes down to C$23.99 per user per month from C$29.99 for teams of over 51, making it the second cheapest starting plan after Dialpad’s C$20.

Price isn’t the only thing Net2Phone Canada has going for it; it’s also a great option for remote working. With the Net2Phone SONAR mobile app, you can allow your mobile to act as effectively as your desk phone, while keeping work and personal calls separate. You can stay connected with your customers on the go, which especially suits sole entrepreneurs or smaller startups without a designated team of call agents.

Plus, it’s one of the rare providers on this list to have a Canadian office and a Canadian-based support team, making it a truly local provider.

The main downside to Net2Phone is that call recording and transcription both cost extra on all plans, whereas these features are included for free with most competitors.

How does Net2Phone compare to other VoIP providers?

• Integrations: Net2Phone isn’t great when it comes to integrations. Virtually no tools integrate with the Business Lite subscription, and a very limited number of eligible platforms in the other subscriptions. RingCentral and 8×8 are better options for their capacities for third-party integration.
• Call monitoring: Call center features like call barging and call whisper are also not available on any Net2Phone plans. This means it’s not the best option for call centers or large businesses looking to train and monitor staff frequently. Great alternatives are RingCentral or 8×8.

6. Dialpad: Best VoIP Provider For Conversational AI

Although many of Dialpad’s rivals have since caught up with it, it was one of the first VoIP providers to roll out AI features, and it still provides a great range of conversational AI-powered tools, which include call transcriptions and summaries. However, it’s unable to seamlessly integrate with a vast software infrastructure.

Key features:

• Unlimited domestic calling
• Decent call management (routing, ring groups, hold queues)
• Team messaging and video conferencing
• Call and video recordings
• AI call, meeting, and voicemail transcriptions

Dialpad is known for its innovative use of conversational artificial intelligence (AI). Known as Dialpad AI, this function accurately transcribes your phone calls in real-time and flags whether or not the conversation features happy or frustrated customers.

It also automates post-call summaries and enables you to create notes with tips and advice that appear on the screen when certain keywords or phrases are said during a call.

The AI features allow your call agents to constantly improve their call performance by providing live advice during calls, ultimately strengthening your business’s customer relationships over time. You can also choose to turn off this feature for confidential conversations.

The other great thing about Dialpad is its robust customer support. It gives you access to a user forum, a knowledge base, live chat, a phone line, 24/7 live support, and a 100% uptime guarantee.

How does Dialpad compare to other VoIP providers?

• Call features: DialPad offers great call management features, from call switching and forwarding to call queues. However, it loses out ultimately because of its lack of training and monitoring options, like call monitoring, barge, and whisper. For these features, you’ll need to pay for a more expensive provider, such as RingCentral or GoTo Connect.
• Connectivity: Dialpad has an unbeaten 100% uptime on its Enterprise plan, while the best competitors can do is 99.99%.
• Integrations: Dialpad options for integrations are a little limited, so, in this category, you’re better off with 8×8 or RingCentral if you want to switch to a VoIP provider that enables you to seamlessly integrate your software infrastructure with your VoIP system.

Buying Guide: How To Choose a VoIP System for Your Business

To find the right VoIP system for your business, consider the following factors:

1) Scalability

Think about where you’ll be in 12 to 36 months, not just at go-live.

What to look for:

• Flexible plans and tiers – Ability to mix licences (e.g. cheaper “light” users plus full licences) rather than forcing everyone onto the same package.
• User and location growth – Simple process to add new users, numbers, and sites without renegotiating the whole contract.
• Multi-site support – Clear tools for managing different offices, time zones, and local numbers from one admin console.
• Contract flexibility – Options for monthly terms, or at least the ability to add/remove licences mid-term without huge penalties.

Red flags:

• One-size-fits-all plan with no role-based licences
• Price jumps that force you into a more expensive “enterprise” tier just to unlock one feature (e.g. queues or call recording)

2) Features

Start with the essentials, then add “nice-to-haves” that map to real use cases.

Core calling features (must-haves for most teams):

• Call forwarding, transfer, hold, and park
• Ring groups and hunt groups
• Auto-attendant/virtual receptionist
• Voicemail with email delivery, preferably with transcription

Collaboration & omnichannel (increasingly important)

• Video meetings (with screen share and recording)
• Team messaging/internal chat
• SMS / MMS and, where relevant, WhatsApp or social channels

Contact centre/sales team features (if you run a helpdesk or outbound team)

• Call queues with prioritisation and estimated wait times
• Call monitoring (listen/whisper/barge)
• Shared inbox or ticketing integrations
• Post-call surveys and basic quality assessment tools

AI & automation (where the field has really moved on)

• Live transcriptions and post-call summaries
• AI-generated notes, action items, and suggested replies
• AI coaching/quality scoring for agents

3) Reliability

A “feature-rich” system is useless if calls keep dropping.

What to check

1. Uptime guarantees – Look for a clear SLA (e.g. 99.99%) and a public status page.
2. Redundancy – Multiple data centres/regions, with failover in case one goes down.
3. Call quality tools – Quality of Service controls, jitter/packet-loss monitoring, and basic network diagnostics in the admin portal.
4. Failover options – Forwarding rules if your internet or power goes down, e.g. auto-routing calls to mobile phones.

4) Cost

Price is more than “C$X per user/month”.

Direct costs

• Licence fees – Per-user or per-seat cost for each plan. Watch for minimum seat requirements.
• Add-ons – Dashcams, extra numbers, international bundles, call recording, AI features, and analytics often carry separate charges.
• Hardware – Desk phones, headsets, ATAs, conference phones; some providers include rentals, others don’t.
• Implementation – One-off setup, porting, or training fees.

Indirect/hidden costs

• Long contracts with steep early-termination fees
• Charges for storage beyond a certain number of days of call recordings
• Premium support tiers (e.g. paying extra for 24/7 or dedicated account management)

5) Integration

VoIP really earns its keep when it talks to your other tools.

High-value integrations

• CRM – Click-to-call, screen pops, automatic logging of calls and notes (Salesforce, HubSpot, Zoho, etc.).
• Helpdesk – Ticket creation from calls, unified history (Zendesk, Freshdesk, ServiceNow).
• Productivity suites – Microsoft 365/Teams, Google Workspace for calendar, contacts, and meeting links.
• SSO & identity – Azure AD, Okta, Google for centralised user management.
• Industry-specific tools – Medical, legal, retail, or local Canadian vertical tools if you’re in a regulated or niche sector.
• Support and training

6) Security

VoIP is essentially another cloud app handling sensitive data; it needs enterprise-grade security.

Core protections

• Encryption – TLS/SRTP (or equivalent) for calls and signalling, plus encryption for stored voicemails and recordings.
• Access controls – Role-based permissions so supervisors, admins, and agents have different levels of access.
• Multi-factor authentication (MFA) – Strong login security for all admin dashboards and ideally for users, too.
• Spam and fraud controls – Call blocking, spam tagging, and safeguards against toll fraud or account takeover.

Policy and compliance signals

• Clear data-handling and breach-notification policies
• Regular independent security audits or certifications (e.g. SOC 2, ISO 27001)
• Ability to configure retention policies for recordings and logs

If your organisation handles personal, financial, or health data, prioritise providers that can demonstrate mature security practices and are comfortable being audited by your IT/legal team.

How Does VoIP Work?

VoIP (Voice over Internet Protocol) is a technology that allows users to make and receive phone calls over the internet rather than traditional phone lines. With VoIP, your voice is converted into digital data packets that are transmitted over the internet to the person you are calling.

It enables flexible, low-cost phone service that can integrate with other web-based tools and provide advanced call-handling features. With a VoIP provider, phone service is no longer tied to a specific location, which makes it ideal for remote teams.

Our guide to VoIP explains everything you need to know about this popular technology.

How Secure is VoIP?

VoIP is not inherently “less secure” than traditional phone lines. In practice, it’s about as safe as any other cloud business app, as long as you pick a reputable provider and configure it properly. The risk comes from the same things that threaten the rest of your IT stack: weak passwords, unpatched systems, and poorly secured networks.

The IT threat picture in Canada (and the world) in 2025

Canada’s own National Cyber Threat Assessment for 2025 to 2026 flags ransomware, credential theft, and supply-chain compromises as the most serious threats to Canadian organizations, with critical infrastructure and telecoms high on the target list.

Recent surveys suggest that while only a small minority of Canadian businesses report a privacy breach in any given year (around 6% in 2023), the overall risk and cost of incidents are rising. For instance, IBM’s 2024 Cost of a Data Breach report puts the average cost of a breach in Canada at roughly C$7 million, once you factor in downtime, remediation, and lost business.

Telecom and networking providers are also under sustained pressure. In early 2025, for instance, Microsoft detailed a state-backed campaign (“Salt Typhoon”) that exploited a Cisco vulnerability to target Canadian telecom operators. That’s a reminder that the infrastructure carrying your VoIP traffic is a high-value target in its own right.

However, none of this means VoIP itself is unsafe. It means that any internet-based communications system needs proper security controls.

VoIP-specific risks to be aware of

The main ways attackers go after VoIP systems are:

• Credential theft and account takeover: Phishing and stealer malware are surging globally; by 2025, credential theft accounts for roughly a fifth of data breaches, heavily driven by AI-enhanced phishing campaigns. If an attacker steals an admin or user login, they can make fraudulent calls, change routing rules, or pivot deeper into your network.
• Exploiting VoIP/PBX vulnerabilities: On-premises IP-PBX systems and session border controllers (SBCs) are often exposed to the internet. In one widely reported case, the Lorenz ransomware group exploited a Mitel VoIP appliance as an initial foothold before encrypting the victim’s wider environment.
• Call fraud and toll abuse: Attackers or dishonest insiders can abuse international calling to rack up large bills, or run “dial-through” fraud by compromising your PBX and reselling call time. Modern VoIP security guidance specifically calls out toll fraud and international abuse as key risks for business phone systems.
• Eavesdropping and traffic interception: If signalling and media aren’t properly encrypted (SIP over TLS and SRTP), attackers on the same network can potentially listen in on conversations or capture call metadata.
• Denial-of-service (DoS / DDoS) attacks: Flooding SIP servers or SBCs with bogus traffic can knock phone service offline, which is particularly painful for contact centres, healthcare, or emergency-adjacent services.

So the question isn’t “Is VoIP secure?” so much as “Is this VoIP deployment configured securely?”

What makes a VoIP provider “secure” in 2025?

When you’re comparing VoIP options, especially for Canadian businesses handling sensitive customer data, look for the following:

• End-to-end encryption:
  • TLS for signalling (SIP over TLS)
  • SRTP for voice and video streams
  • This protects calls in transit from interception on public or shared networks.
• Strong identity and access controls:
  • Multi-factor authentication (MFA) for all admin and portal logins
  • Role-based permissions (e.g. only supervisors can download recordings or change routing)
  • Single sign-on (SSO) with your identity provider where possible
• Proactive fraud and spam protection:
  • Built-in spam call blocking and caller ID authentication
  • Automated limits and alerts on international or premium-rate calling
  • Anomaly detection that flags unusual call patterns in real time
• Hardened, well-maintained infrastructure:
  • Regular patching of SBCs, gateways, and PBX components
  • Network segmentation so VoIP traffic isn’t sitting on the same flat LAN as everything else
  • DDoS protections at the provider and/or ISP level
• Compliance and data-handling transparency:
  • Clear documentation of how and where call data, recordings, and logs are stored
  • Support for Canadian privacy requirements (e.g. PIPEDA) plus recognised security frameworks such as ISO/IEC 27001 or SOC 2, where applicable
• Operational resilience:
  • Geo-redundant data centres
  • Automatic failover to mobile or PSTN numbers if your main internet link goes down
  • Tested incident-response processes when something does go wrong

If a provider can demonstrate these controls, and your own team commits to basics like MFA, strong passwords, regular user training, and keeping endpoints patched, then VoIP can be a very secure option. In fact, it’s often far more controllable and auditable than legacy phone lines.

For Canadian businesses in particular, where ransomware and credential theft remain the dominant threats, the biggest gains come from picking a security-mature provider and treating your VoIP platform as part of your overall cybersecurity strategy, not as an isolated phone bill.

Why is Everyone Switching to VoIP?

The main reasons people are switching to a VoIP provider are:

• Easier long-distance calling: If you run a business with multiple sites or home workers who are frequently on the phone, VoIP will ensure easy communication as long as there is a Wi-Fi connection. In other words, no matter where your staff or your customers are located, calling is simple.
• Robust handling of high call volumes: VoIPs can distribute incoming call traffic evenly across your VoIP service network, making sure no path is overwhelmed and all incoming calls are handled promptly. Better still, you can often set up specific call-routing pathways to optimally distribute these calls to the right agent/department. This can also be helped by auto-attendant and IVR systems, which automatically, or based on the callers’ input, direct callers to the right departments.
• Multiple communication channels in one: VoIP allows you to have multiple communication channels in one package, too. You can’t just make phone calls, but video calls, text messages, social media posts, and more via a single VoIP software. This ability to manage multiple communication channels in one platform is often referred to as UCaaS (Unified Communication as a Service) software.
• Cost savings: Overall, and perhaps most pertinently of all for your business, VoIP is almost always cheaper than landlines. It uses the existing internet connection, so you don’t need to have a whole new system installed or expensive hardware ordered, and VoIP providers typically charge lower call charges than landline service providers.
• Increased scalability: As your business grows, new VoIP ports can be easily bought and installed with zero interruption to your business operations. You can upgrade your package and add new calling features, user numbers, and more, adapting to your specific needs.
• Integration with other tools: VoIP can integrate with other tools businesses use, unlike traditional phone lines. For instance, by integrating a VoIP tool with CRM software, you can synchronize call history, notes, deals, recordings, and tags with contact information, lead histories, SMS campaigns, and more.

Does VoIP have any disadvantages?

Even though VoIP can help your business save money and boost efficiency, there are some small downsides to consider:

• You need a high-quality internet connection to use VoIP
• You need a continuous power supply (for the internet)

If the internet goes down, some VoIP providers will automatically reroute your calls to a phone number. This is an extremely useful service, so we recommend you check which providers offer it.

What’s the Future of VoIP?

We predict that the future for VoIP will be bright. Granted, VoIP isn’t a “new” technology anymore, but the market around it is still expanding fast, and shifting from simple internet calling to full-blown cloud communication platforms with AI built in.

Global studies suggest the VoIP market will roughly double over the next decade, rising from about US$179 billion in 2025 to more than US$410 billion by 2032, with longer-term forecasts pushing it above US$750 billion by 2034. A big chunk of that growth is coming from cloud-based systems and hosted PBX services, which are projected to grow at mid-teens annual rates across North America through the early 2030s.

In Canada specifically, the story is similar but with a local twist. Analysts tracking IP telephony and UCaaS (Unified Communications as a Service) expect strong growth as Canadian organisations move away from on-premise PBXs towards cloud phone systems, particularly in SMBs, healthcare, government, and financial services. Canadian regulators report that high-speed broadband is now available to the vast majority of households and businesses, with uptake of 50/10 Mbps or faster unlimited plans still rising – the basic prerequisite for reliable VoIP.

Digital adoption trends point in the same direction. A 2024 survey of Canadian small and mid-sized businesses found that over nine in ten see digital technology investment as a top priority, outpacing the global average. In practice, that spend is going into cloud tools that consolidate phone, video, messaging, and contact centre workflows, exactly the territory where VoIP and UCaaS live.

You can already see the impact in real-world Canada. Providers of hosted phone systems highlight organisations like Cardinal Couriers, Reena Foundation, Mr. Safety Shoes, and The Walper Hotel, which have retired aging Nortel or Cisco PBXs in favour of cloud VoIP. Their motivations are consistent: reduce hardware failures, support hybrid or multi-site teams, add features like voicemail-to-email, and centralise management across locations. For many, the move to VoIP is less about “cheap calls” and more about modernising how the entire organisation communicates.

VoIP trends over the next decade

Looking ahead, several trends are likely to define VoIP’s next decade:

1. AI-powered calling becomes normal, not niche. Providers are rapidly embedding AI for live transcription, call summaries, coaching prompts, and even automated quality scoring. As Canadian businesses adopt AI more broadly, including tools for text and voice analysis, those capabilities will increasingly be expected in phone systems, not sold as exotic add-ons.
2. Hybrid work cements cloud voice as the default. With Canadian workplaces settling into long-term hybrid models, cloud PBX and UCaaS platforms give employees the same phone identity on desk phones, softphones, and mobiles. Market researchers see this as a key driver of Canada’s IP telephony and UCaaS growth through 2031 and beyond.
3. Mobile and browser-first experiences improve. As broadband and LTE/5G coverage expand, particularly outside major urban centres, more calls will originate on softphones and browser clients rather than desk hardware. Regulators already note a steady shift in Canadian subscriptions towards higher-speed, unlimited internet plans, making VoIP over mobile data or Wi-Fi increasingly viable as a primary channel rather than a backup.
4. Hosted PBX and UCaaS keep eating into legacy systems. In North America, hosted PBX services are forecast to grow at more than 15% CAGR into the early 2030s, as businesses phase out TDM and older IP-PBXs in favour of managed cloud services. For Canadian firms, this usually coincides with broader IT refresh cycles, swapping legacy lines, servers, and phone hardware for a single, subscription-based comms stack.

For Canadian businesses, the practical takeaway is that VoIP’s “future” is already arriving in how providers design their products.

How We Test VoIP Phone Systems and Services for Businesses