Written by Fernanda Alvarez Piñeiro Updated on 10 November 2022 On this page The Best VoIP Providers in Canada 8x8: Best for Contact and Call Centres RingCentral Ooma: Best for Startups GoTo: Best for Remote Teams Net2Phone Canada: Best for Small Businesses Dialpad How did we find the best VoIP providers? Expert Verdict FAQs Expand Our site is reader-supported. By clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referralBased on our in-depth research, we found that the best positioned VoIP provider on the market is 8×8. Whether you're looking for a hyperfunctional system that is ripe with features, or you want a solution that can easily be scaled, 8×8 is a solid choice. Although it's pricier than the other providers we'll look at here, we think it's a worthy investment.Finding a Voice over Internet Protocol (VoIP) provider that fits your business communication needs is easier said than done. After all, you want to tick off the three main boxes in your unified communications checklist: genuinely useful features, a good range of external connections, and solid customer support. That's why we've done the legwork for you and we've done a deep-dive into the VoIP-verse to source the best six VoIP providers to choose from.Short on time? You can also use our quick quote comparison tool to get free, bespoke quotes from the best VoIP providers for your business. The 6 Best VoIP Providers in CanadaFollowing our extensive research, we can reveal that the best VoIP providers available to Canadian businesses are Ooma, Net2Phone Canada, GoTo, RingCentral, 8×8, and Callture.Let’s take a closer look at these providers: 8×8: Best Overall VoIP Provider 8x8 4.7 Pricing $19 - 195 Compare quotes Quick overview With an impressive 4.7/5 overall rating in our in-depth research, we like 8x8 because it ticks all the right boxes when it comes to business communication needs. It has a generous wealth of features for inbound and outbound communications, which earns it an impressive 4.8/5 score in this category – the highest score we awarded for features!We also have given 8x8 the pole VoIP position because it has an ample range of integrations. From CRM, to Helpdesk, to web conferencing, and more, you can easily merge 8x8 with your pre-existing software infrastructure. It is also compatible with a broad range of third-party desktop phones, including Polycom, Cisco, Panasonic, and Yealink. This makes it a powerful and scalable tool, which explains why we gave it a 4.9/5 for scalability.However, 8x8 is not perfect. It scores a 2.5/5 for price, making it one of the least affordable VoIP providers in the market. Therefore, if you’re looking to save some money as you consolidate your unified communication strategy, we’d recommend looking at Net2Phone or GoToConnect. Read more + Read less - Strengths Larger businesses are eligible for cheaper price plans The X6, X7, and X8 plans provide excellent features specifically designed for contact centre optimization The cheapest plan includes unlimited calls to 14 countries Weaknesses You won’t be able to call mobile numbers in certain countries, including Japan, Italy, Poland, and more More expensive price plans may not be suitable for fledgling contact centre teams Pricing See more See less PlanPrice (per user, per month billed annually) X1 $19 X2 $30 X4 $55 X6 $125 X7 $150 X8 $195 How Does 8×8 Compare With Other VoIP Providers?Awarded a 4.7/5 by our team of independent researchers, we believe it stands out because of its wealthy range of features, security, integrations, and customer support. These assets comfortably place 8×8 in the lead for scalability with a superb score of 4.9/5 in this category. This score is only equalized by RingCentral.However, where 8×8 stumbles significantly when compared with the other providers is in price. Scoring an average 2.5/5 score in this category, its outcompeted by all of the other providers we examine. Therefore, we'd recommend looking at GoToConnect, Dialpad, or Net2Phone Canada if you're on the hunt for a more affordable VoIP solution.What do 8×8's customers say?We've scoured the web for insight from 8×8's business users. Here's what one office lead had to say: Customer Review “I must say the systems that 8×8 have are incredible. You can tell there are still glitches to work out but overall it really is impressive,“Any VOIP service is going to be complicated to setup but you can see that 8×8 have tried to streamline this as much as possible and give the account holder as much control as possible.“I love that we control over the auto-attendant and can setup as many diverts and ring groups as we like.“We left Vonage to come to 8×8 and there is a world of difference.” (sic) Peter Harrison, Trustpilot - April 2021 RingCentral: Best For Scalability RingCentral 4.6 Pricing $24.99 - 54.99 Compare quotes Read our review Quick overview As your business grows, the last thing you’d want is to outgrow your unified communications system and have to invest more money. RingCentral is great at helping you avoid this issue, scoring a 4.9/5 in our scalability analysis. With a Premium or Ultimate subscription, you can integrate RingCentral with 96+ CRM integrations and use all the management and inbound communication features you might possibly need.RingCentral also scores a perfect 5/5 for customer support, which tells you it's a dependable provider that will help you navigate your way through a VoIP SOS.The downside is that you need to sign up for either of RingCentral's most lucrative subscriptions (Premium or Ultimate) to access the most functional version of RingCentral. For this reason, RingCentral doesn’t score as highly for price in our research (3.5/5). If you’re looking to tighten your unified communications belt, we’d recommend considering GoToConnect or Net2Phone Canada, which score 4.3/5 and 4/5 for price, respectively. Read more + Read less - Strengths Free 15-day trial available Businesses with more than 100 users on the system will be offered discounted prices Integrates with a range of CRM and productivity software Weaknesses The cheapest plan (‘Essentials’) only includes 100 toll-free minutes - fewer than competitors The Essentials plan is only available to businesses with fewer than 21 system users Pricing See more See less PlanPrice (per user, per month billed annually) Essentials $24.99 Standard $29.99 Premium $39.99 Ultimate $54.99 How Does RingCentral Compare With Other VoIP Providers?If you're looking for a VoIP solution that will grow alongside your thriving business, then RingCentral is definitely one of the strongest competitors on the market. Scoring a nearly perfect 4.9/5 for scalability in our research, RingCentral dominates the field alongside 8×8 (4.9/5). It similarly races ahead of everyone else for external connections, scoring a 4.3/5 – the highest score we awarded in this category!However. RingCentral also puts up a shaky performance for price. Scoring a 3.5/5 in this category in our research, you're better off going for Net2Phone Canada or GoToConnect if you don't want to commit to a pricey, unified communications investment.What do RingCentral's customers say?To get an insight into a real user's experience, we've taken a look at RingCentral's honest online reviews. Here's what an associate from a large business had to say: Customer Review “With Ring Central, we now have the insight and ease of use. Our users can now use either a softphone or hard-wired desk phone. Click to call has been a game-changer for all of our users.“Pros: The ease of use with this platform far outperforms the competitors such as Vonage/8×8/etc. With over 500 employees we always look for platforms that are easy to use, concise, and simply. Ring Central check all of those boxes immediately. Another great feature is the integration with Salesforce. We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.“Cons: We are only 6 months into our rollout and there is not much were are finding at fault. If we could change one thing it would be to allow us to provision licenses at a needed basis. We do still need to reach out to a sales rep to acquire additional licenses.” (sic) Chad C, Capterra - September 2022 Did You Know? Companies are migrating to the cloud. 70% of contact centers operate on the cloud, with 44% being fully migrated and 31% operating as a hybrid. Ooma: Best For Value For Money Ooma 4.2 Pricing $24.95 - 34.95 per user per month Compare quotes Quick overview Offering one of the cheapest price points of all the providers we look at here, it’s pretty obvious why we think Ooma Office Pro is the best VoIP provider for its price. Although it is quite limited in terms of external connections and security (we gave it a 2/5 and 1/5, respectively), it’s a good option if you’re simply not in a position to invest a bunch of cash in a VoIP system. What we do like about Ooma is that its system is incredibly easy to set up. Ooma can supply dedicated desk phones that work out of the box, and they can be configured in less than 15 minutes. The price and the easy setup makes it a great option for startups. Read more + Read less - Strengths Roster of features specifically tailored toward small businesses that work remotely or from the office Not tied to a contract – can use the system for as long as needed and can be easily canceled on demand Competitive pricing that won’t break the bank Weaknesses Only comes with 35+ features, less than others on this list Scores 1/5 for security in our research Very limited offering of external connections Pricing See more See less PlanPrice (per user, per month) Ooma Office $24.95 Ooma Office Pro $29.99 Ooma Enterprise $32.99 Ooma Enterprise Call Center $54.99 How Does Ooma Compare With Other VoIP Providers?With an overall score of 4.2/5 in our research, the main reason Ooma is one of our favorite VoIP providers is because of its value for money. For as little as $19.95 per user, per month, with a 4.1/5 rating for features and scalability, you have access to numerous inbound communication (including ring groups and a virtual receptionist) and customer support features.However, keep in mind that for a cheaper price, you do compromise on security and external connections. Ooma scores a very poor 1/5 for security because it misses out on multi-factor authentication, password rules, and user-permissions. If you do take out a subscription for Ooma Office or Ooma Office Pro, you're also very limited when it comes to software integrations, and this could pose a few potential operational hiccups. If you want a system that can integrate with tons of systems and is secure, we'd recommend looking at 8×8.What do Ooma's customers say?We scoured the internet for honest reviews from Ooma's business customers. Here's the most useful insight we found: Customer Review “I've been using Ooma in my small business for over 2.5 years, and I used it for several years at a previous job. I've only had a few connection issues and customer service has always been great at resolving whatever problems I have. It was great to be able to access all my calls and faxes when my office was shut down during the pandemic! I can't say enough good things about my experience with Ooma over the years!” (sic) , Trustpilot Clarity Eye Wear - July 2022 GoToConnect: Best for International Calls GoToConnect 4 Pricing $31.20 - 50.70 Compare quotes Quick overview With a very respectable overall score of 4/5 in our research, we think GoToConnect is a great VoIP system because of its rich offering of international calls. With a Standard or a Premium subscription, you have access to free international calling to over 50 countries. This makes GoToConnect a fantastic option for businesses that are looking to cater to –or maintain– an international clientele.We also like GoToConnect because of its streamlined admin portal, which allows you to easily configure call flows and comb through call analytics to identify which team, or agent, needs improvement. GoToConnect is also a very secure option, scoring a 4.4/5 in this category. It has nearly all the VoIP security features you need to be reassured that your operation is safe from unwanted attention.GoToConnect, however, falls through the cracks when it comes to external connections. Scoring an above-average 2.6/5 in this category in our research, it has a very thin menu of software integration providers you can sync your VoIP system with. For instance, you can only integrate your CRM system through Salesforce or Zoho. If you want a system that is way more flexible for software integrations, we’d recommend going for RingCentral or 8x8. Read more + Read less - Strengths Comes with more than 100 different features Enables free calls to over 50 different countries Has an easy to use, color-coded, drag-and-drop call flow editor Weaknesses Video conferencing can only show up to 25 HD video streams at a time More expensive than some of the others on this list Pricing See more See less PlanPrice (per user, per month) Basic $31.20 Premium $37.70 Standard $50.70 How Does GoToConnect Compare With Other VoIP Providers?When it comes to international calling, GoToConnect is unrivalled in the VoIP-verse. GoToConnect allows you to make calls to over 50+ countries, which is greater than Net2Phone's 40+ countries. Therefore, if you want to expand or maintain your international client database, GoToConnect is a very solid solution. GoToConnect is also a very affordable and secure option, scoring a 4.3/5 and 4/5 in our price and security analysis, respectively.However, you might want to be more sceptical about GoToConnect if you want to seamlessly integrate your software infrastructure with your VoIP System. Scoring a 2.6/5 for external connections in our research, you have a thin menu of platforms you can sync your unified communication operation with. If this sounds like a deal breaker for your business, we'd recommend turning to RingCentral or 8×8.What do GoTo's customers say?We've researched what business users say about GoToConnect. Here's one manager's experience: Customer Review “GoTo Connect was easy for our remote team to all download on their computers and use at home. Due to COVID-19 we went mobile with very little notice. This program was easy for our team to learn to use to make calls, create voicemails, manage call backs, etc. It was also easy for our leads and supervisors to monitor activity and follow up on our team's performance. We could control turning lines on and off easily.” (sic) Shanna K., Capterra - March 2021 Net2Phone Canada: Best for Customer Satisfaction Net2Phone 4 Pricing $29.99 - 59.99 per user, per month Compare quotes Quick overview When you’re scouring the market for a VoIP provider that can match your needs, you’ll likely search for what other customers have to say to help reassure your decision. Net2Phone Canada does a great job in this regard, scoring an average 4.7/5 score on customer review websites like Capterra, G2, and Trustpilot. This is the highest average score of the providers we review, so you know other users have had largely positive experiences with Net2Phone Canada.Net2Phone also stands out when it comes to pricing, scoring a 4/5 in this category in our research. For as little as $29.99 per user, per month (or a fixed rate of $134.99 if you get the Starter Kit), you gain access to all of the inbound communication features you need to get your VoIP system up and running.However, like Dialpad and Ooma, Net2Phone Canada also isn’t great with external connections. Scoring an unimpressive 2.1/5 in this category, you have virtually no software to integrate with a Starter Kit or Business Lite subscription, and a very limited number of eligible platforms in the other subscriptions. Therefore, 8x8 or RingCentral are great alternatives if you’re looking for a Swiss army knife of integrations. Read more + Read less - Strengths Offers free desk phone rental when you sign up to a three or five-year contract Unlimited calls to Canada, the US, and 40+ other countries Integrations with Slack, Salesforce, Zendesk, and Klipfolio make operations smoother Weaknesses Call recording costs $10 to $20 extra per seat, per month If you want more than one phone number, you'll need to pay $5 per additional number Pricing See more See less PlanPrice (per user, per month) Business Lite $29.99 Business Select $39.99 Business Premier $49.99 Call Center $59.99 Starter Kit $134.99 per month How Does Net2Phone Compare With Other VoIP Providers?When it comes to customer satisfaction, there's no other VoIP provider that does a better job than Net2Phone Canada. Taking home the average customer score (4.7/5) on review sites like Capterra and G2, Net2Phone users have left a myriad of positive reviews. Therefore, if you're looking for reassuring customer experiences, Net2Phone is definitely the one to look out for. Net2Phone is also an overachiever for price. Receiving the second highest score in this category (4/5), Net2Phone is a great low-cost international calling system that lets you make calls to over 40 countries.However, Net2Phone isn't as great with external connections. Scoring a 2.1/5 in this category, you have a limited choice if you want to seamlessly integrate your software infrastructure. RingCentral and 8×8 are better options in this arena.What do Net2Phone Canada's customers say?We've been reading honest reviews from around the web to bring you experiences from business users. Here's a helpful insight from a Net2Phone Canada customer: Customer Review “We are now able to track all calls, specific times of day and brokers on the phone which is helpful to ensure that the clients are being serviced to the best of our ability. The initial set up was smooth, changing from one phone service to another had no issue. The support was great.“Pros: I think that the ease of use for the system is quite good. It is easy to go from tab to tab and the information provided is very helpful. The reports are easy to read and provide a good amount of stats.“Cons: Sometimes the call quality is not the best. In our experience if a client is using a speaker phone or certain cell phone providers there can be a hard time to hear over the line.” (sic) , Capterra Peronal Lines Manager - January 2022 Did You Know? Among the Canadians who are aware of VoIP or IP Telephony, only 13% claim to understand “a great deal” about the technology. You can therefore be ahead of the curve by investing in a VoIP system and put your business above the rest with a solid and unified communications solution! Dialpad: Best For Conversational AI Dialpad 3.9 Pricing $20 - Tailored Compare quotes Quick overview With one foot in the present and another in the future, Dialpad is known for its innovative use of conversational artificial intelligence (AI). Known as Dialpad AI, this function accurately transcribes your phone calls in real time, and flags whether or not the conversation features happy or frustrated customers. It also automates post-call summaries, and enables you to create notes with tips and advice that appear on screen when certain keywords or phrases are said during a call. You can also choose to turn off this feature for confidential conversations. This futuristic functionality earns Dialpad a 4.2/5 for features in our research.The other great thing about Dialpad is its robust customer support. Scoring a 4.5/5 in this category in our research, Dialpad gives you access to a user forum, a knowledge base, live chat, phoneline, 24/7 live support, and 100% uptime guarantee. Read more + Read less - Strengths Great customer support, including a user forum, knowledge base, and live chat Fantastic customer reputation, with an aggregated review score of 4.4/5 Offers a broad range of features Weaknesses Not very easy to scale, scoring a 3.3/5 in our scalability analysis Limited number of eligible platforms for integrations Pricing See more See less PlanPrice (per user, per month) Standard $20 Pro $30 Enterprise Tailored How Does Dialpad Compare With Other VoIP Providers?Thanks to its futuristic conversational AI feature, Dialpad is a strong performer for features, taking home a 4.4/5 score in this category in our research. This is the second highest score for features, right after 8×8. We also think Dialpad makes a name for itself thanks to its tight customer support. With a very impressive score of 4.5/5, Dialpad gives you access to a user forum, a knowledge base, live chat, phoneline, 24/7 live support, and 100% uptime guarantee in case you run into a VoIP SOS.However, when it comes to external connections, you might want to look beyond Dialpad. Scoring a low 2.4/5 in this category, you're better off with 8×8 or RingCentral if you want to seamlessly integrate your software infrastructure with your VoIP system.What do Dialpad's customers say?For an insight into how Dialpad's business customers find its system, here's what one reviewer had to say: Customer Review “When we started our office softphone journey, we researched many of the current providers in the space. Dialpad stood out amongst the competition. The ease-of-use for in-office and field employees is outstanding. You don't have to be tech-savvy or have an IT Department to run such a complex system. Dialpad makes this process essentially plug & play. Training our staff was fairly simple and our customer communication has improved 100-fold! Highly recommended.” (sic) , Trustpilot Grayhawk Remodeling LLC - September 2022 How did we find the best VoIP providers?Our team of independent researchers conducted an in-depth dive into seven top-rated and most used phone system suppliers on the market. Prioritizing all of the possible features that call centers might need from an enterprise phone system, we’ve narrowed it down to the top six providers. They shine brightest because of their integrations, onboarding support, open API, and SSO support – all of which can help you strengthen the communication arm of your business.We’ve also aggregated customer reviews from platforms like Trustpilot and Capterra to assure you that our knowledge is not only robust on paper, but also in practice. Regardless of which choice you make to meet the demands of your business, our research-backed recommendations will match you with the top players in the VoIP-verse. Answer a few questions about the needs of your business to receive tailored quotes from the best VoIP providers for you Get Free Quotes Expert Verdict There you have it! Our all-time favorite VoIP provider is 8×8. Scoring a stellar overall 4.7/5, 8×8 ticks all of the right boxes in the ultimate business communication checklist thanks to its wealth of features and scalability. Although it is pricier than the other providers, based on what it has to offer, we think it's a worthy investment.However, if 8×8 isn't the right fit for your business, we'd also recommend considering RingCentral. It has a near perfect scalability score (4.9/5) and an impressive menu of eligible software you can sync your communication operation with.Of course, businesses come in all shapes and sizes, with different needs and goals. Therefore, finding the right VoIP system can be a challenge. Fortunately, we can go one step further and match you with the best VoIP provider for your business' unique requirements. You can use our quick and free quotes comparison tool to find the providers that will best suit the communication needs of your business. All you need to do is give us a few details about your company for us to connect you with providers that will share obligation-free quotes. FAQs What is VoIP and how does it work? Good question! VoIP stands for Voice over Internet Protocol. Essentially, it's a technology that enables you to make and take phone calls over the internet with a variety of devices – from desk phones to desktops. Our guide to VoIP explains everything you need to know about this popular technology. Is VoIP cheaper than landline? Yes! VoIP uses the existing internet connection, so you don’t need to have a whole new system installed or expensive hardware ordered – making it a much more affordable option to set up. There's also the fact that VoIP providers typically charge lower call charges than landline service providers, and often give you free international calls; something you'll benefit from continuously! Which is the best VoIP provider for small businesses in Canada? Following our extensive research into the VoIP phone systems on the Canadian market, we believe Ooma to be an excellent choice for startups, while Net2Phone Canada provides a great service to small businesses. But there are plenty more options to explore: check out our list of the best phone systems for small businesses in Canada to see more. How do I choose the right VoIP provider? Choosing the right VoIP provider is simply a case of defining your priorities and needs, and then seeking out the provider with a system that can cater to those needs. Start by asking yourself a handful of questions:Is your team office-based, remote, or a mixture of both?Would you like your team to work with dedicated desk phones, or will an app on their smartphones or computers do the trick?What does your phone system need to be able to do to help your team communicate efficiently and professionally with customers or clients?What are the methods your team prefers to use to communicate and collaborate with one another?Do you have a sales or contact/call centre team that would benefit from advanced features, like call monitoring and analytics?What’s your budget?Our free supplier-matching service can also help you to zero in on the best VoIP phone systems for you, and compare free, tailored quotes directly from them. All you need to do is answer a few questions about what you want, and we’ll match you up with the right system providers behind the scenes. How secure is VoIP? Overall, VoIP is more secure than the traditional phone network. But, as with any data that is shared over the internet, the potential for hacking is there.To keep your business protected, the first thing you must do is speak to your VoIP system supplier to see how it manages cyber security. The majority of suppliers are vigilant about protecting their customers with airtight security, taking that worry off your shoulders. For example, most systems automatically encrypt all of your call data, so even if a phone call is hacked, it cannot be understood. But you should confirm whether the supplier has security accreditation, how often it trains staff in protecting data, and how it responds to breaches and risks.You can also make your system more secure by setting it up over a VPN, which creates your own private network, and enabling a network address translation (NAT) on your routers, giving your devices their own private IP addresses instead of public ones. Written by: Fernanda Alvarez Piñeiro Fernanda is a Mexican-born Expert Market writer, specialising in providing in-depth insights about business software to help businesses of all shapes and sizes thrive. From VoIP systems to project management software, she’s passionate about helping businesses find the tools and methods that will help give them an edge over their competitors. Fernanda has ample journalistic experience, having written for a multitude of online magazines about topics ranging from Latin American politics to cryptocurrency.