VoIP, or ‘Voice over Internet Protocol’, is an effective and modern way for businesses to communicate. But who are the best VoIP providers in Canada? That’s what we wanted to find out. We’ve read customer reviews and compared features and prices to find the best VoIP providers in the country.
Versature came out on top. They’re a small, Canadian company offering a great product that customers love. That said, they might not be the best choice for everyone...
Let’s take a look:
What’s on this page?
- 01 | Best-rated by customers: Versature
- 02 | Best for SMBs: 8x8
- 03 | Best for large businesses: RingCentral
- 04 | Best for international startups making infrequent calls: Skype
The Best VoIP Providers in Canada
The best VoIP providers in Canada are: Versature, 8x8, RingCentral and Skype.
| Versature | Best-rated by customers | Read Review | ||
| 8x8 | Best for SMBs | Read Review | ||
| RingCentral | Best for large businesses | Read Review | ||
| Skype | Best for international startups making infrequent calls | Read Review |
1. Versature
Best-rated by customers
“Versature - it just works”. That’s the promise of Ottawa-based Versature, a small company providing reliable, affordable VoIP solutions to businesses across Canada. Unlike many telephone providers, Versature’s reviews are overwhelmingly positive - those that aren’t have been responded to efficiently and helpfully. It’s clear that this is a well-liked company with a loyal customer base. Prices start at $29.99/month.
✔ Pros:
- Multi award-winning VoIP provider
- Free phone rental with three or five year contracts
- Disruptive VoIP technology that seamlessly integrates with Slack, Salesforce, Klipfolio, Google Sheets and more
- Excellent, Canada-based customer service team. Versature customers just need to dial 6-1-1 from their Versature device to get support
- 2,500 toll-free minutes included with cheapest plan (more for more expensive plans)
X Cons:
- Long-distance calls still cost 4¢ a minute on the cheapest plan - not a lot, but will soon add up if you make a lot of calls abroad
2. 8x8
Best for SMBs
8x8 is one of the biggest office phone providers in the world. They count big names including McDonald’s - and Expert Market! - among their clients. Being a larger company, they’re able to offer a broader range of services. That said, you also compromise on the ‘personal touch’ that you get when dealing with smaller companies. Prices start at $33/month.
✔ Pros:
- Plenty of plans to choose from, whether you’re a small business or a contact centre, and easy to upgrade as you grow
- Cheapest plan includes free long-distance calls to 14 countries
X Cons:
- Reviews suggest customer services occasionally fall short (as is typical of a large organization)
3. RingCentral
Best for large businesses
RingCentral is another huge VoIP provider in Canada. They provide VoIP solutions for businesses of all sizes, but packages for larger businesses is where they really excel. With the opportunity to get connect 200 people in a meeting, 10,000 toll-free minutes and 24/7 customer support, RingCentral is a great choice for bigger companies. Prices start from $24.99 (the Ultimate Plan for large businesses is $54.99).
✔ Pros:
- Free 15 day trial available with all plans
- If you exceed your toll-free minutes (10,000 with the ‘Ultimate Plan’ for very large businesses), the charge is 3.9¢ a minute thereafter, which is cheaper than many other providers
- With the Ultimate Plan, you can include an incredible 200 people in a meeting using VoIP technology
X Cons:
- The cheapest plan includes only 100 toll-free minutes, which is much lower than competitors
- Poor Trustpilot rating: a lot of negative customer reviews complaining of difficulty cancelling contracts and patchy customer service
4. Skype
Best for international startups making infrequent calls
Skype is a little different from the other VoIP providers on this list. Why? Well, for starters, it’s free. You just need to download the app on your mobile or desktop, and you’re ready to go. Of course, being a free service, you won’t get anywhere near the same quality as with a paid VoIP service. You’ll also only be able to communicate with people who have the Skype app. However, if you’re a small startup that doesn’t frequently make calls, it could be just what you need - at least for now.
✔ Pros:
- Plenty of plans to choose from, whether you’re a small business or a contact center, and easy to upgrade as you grow
- Cheapest plan includes free long-distance calls to 14 countries
X Cons:
- Reviews suggest customer services occasionally fall short (as is typical of a large organization)
Expert Verdict
Versature are our top VoIP provider in Canada. Their service is great value, and their customer service is second to none. However, businesses vary hugely in size and shape, which is why there’s no ‘one provider fits all’ option. If you’re looking for a VoIP solution for your business, your best bet is to compare quotes with your own requirements to find the best match.
Simply fill in this short webform (it only takes a minute!) and we’ll get you quotes from top Canadian VoIP providers, leaving you to choose the one that’s right for you.
FAQs
What is VoIP and how does it work?
Good question! VoIP stands for Voice over Internet Protocol. Still none the wiser? We don’t blame you!
Check out this video to find out what VoIP is all about, and how is all works. You can also read our VoIP guide for more info:
Is VoIP cheaper than landline?
Yes! VoIP uses the existing internet connection, so you don’t need a whole new system installed, and this makes it a much more affordable option.
Which is the best VoIP provider for small businesses in Canada?
There are plenty of good option, but our review indicates that Versature and 8x8 are the best VoIP providers for small businesses in Canada.
▶ Find out more: Best small business phone systems
