Written by Fernanda Alvarez Piñeiro Reviewed by James Macey Updated on 15 November 2023 On this page What is VoIP? 8x8: Best overall VoIP provider in Canada RingCentral: Best VoIP System for Scalability Ooma: Best VoIP Provider for Value for Money GoTo: Best VoIP Brand for International Calls Net2Phone Canada: Best VoIP System for Customer Satisfaction Dialpad: Best VoIP System for Conversational AI How To Find the Right VoIP System for Your Business How Does VoIP Work? How Secure is VoIP? What’s the Future of VoIP? How We Test VoIP Phone Systems and Services for Businesses Expert Verdict FAQs Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. Based on our product testing, we found that the best VoIP provider in Canada is 8×8. If you're in search of a highly functional system that is loaded with features, or if you're looking for a solution that can be easily scaled, then 8×8 is the best choice for you. Although this provider may be more expensive than other options we've tested, it is still a worthwhile investment.With so many options to choose from, we know that switching VoIP providers (or finding one in the first place) can be challenging. But don't worry, to make your choice easier, we've done the research, and product testing, and compiled a list of the top six VoIP providers.Short on time? You can also use our quick quote comparison tool to get free, bespoke quotes from the best VoIP providers for your business. What are the Top 6 VoIP Providers? According to our testing, these are the best VoIP providers in Canada:8×8 – Best overall VoIP provider in CanadaRingCentral – Best VoIP system for scalabilityOoma – Best VoIP provider for value for moneyGoTo – Best VoIP brand for international callsNet2Phone Canada – Best VoIP system for customer satisfactionDialpad – Best VoIP system for conversational AIUse our comparison tool to find the best service for your business. Swipe right to see more 0 out of 0 backward forward Best overall 8×8 Best for scalability RingCentral Best for value for money Ooma Best for international calls GoTo Best for customer satisfaction Net2Phone Canada Best for conversational AI Dialpad Expert Rating 4.7 Expert Rating 4.6 Expert Rating 4.2 Expert Rating 4.0 Expert Rating 4.0 Expert Rating 3.9 Price C$30 – C$195 Price C$30 – C$45 Price C$24.95 – C$34.95 Price C$42 – C$56 Price C$29.99 – C$49.99 Price C$20 – Bespoke Domestic Calls Unlimited Domestic Calls Unlimited calls within US and CA Domestic Calls Unlimited Domestic Calls Unlimited Domestic Calls Unlimited Domestic Calls Unlimited International Calls Unlimited inbound and outbound minutes to 48 countries International Calls N/A International Calls Unlimited to 70+ countries International Calls Free international calling to 50+ countries International Calls Unlimited to 40 countries International Calls N/A Find your best-matched VoIP provider in minutes. Compare prices What is VoIP?VoIP (Voice over Internet Protocol) is a technology that enables voice communication over the Internet instead of traditional phone lines. It replaces conventional telephony systems, allowing you to make calls using an internet connection on various devices like computers, smartphones, or VoIP phones. Businesses use VoIP due to its cost-effectiveness, flexibility, and scalability, as it eliminates long-distance charges, and integrates easily with other applications.However, it can be vulnerable to internet connection issues and may lack the reliability of traditional phones during power outages. To use VoIP, your business needs a reliable internet connection, a VoIP service provider, and a compatible device. But don't worry, this page will show you how to find the best VoIP provider in Canada for your specific needs. 8×8: Best Overall VoIP Provider in Canada 8x8 4.7 Pricing C$30 - C$195 Compare quotes Read our review Quick overview During our product testing, in which we tested 8 different VoIP platforms, 8x8 scored the highest overall score with an impressive 4.7/5. Is that score deserved? Absolutely. We particularly liked 8x8 because it ticks all the right boxes when it comes to business communication needs, including a generous choice of features for inbound and outbound communications, which earns it an impressive 4.8/5 score in this category – the highest score we awarded in our 'Features' research category. Read more + Read less - Strengths Larger businesses are eligible for cheaper price plans The X6, X7, and X8 plans provide excellent features specifically designed for contact centre optimization The cheapest plan includes unlimited calls to 14 countries Weaknesses You won’t be able to call mobile numbers in certain countries, including Japan, Italy, Poland, and more More expensive price plans may not be suitable for fledgling contact centre teams Pricing See more See less PlanPrice (per user, per month billed annually) X2 C$30 X4 C$55 X6 C$125 X7 C$150 X8 C$195 8×8 is no longer public with its pricing, so the above prices may not be accurate. You'll need to contact the provider directly for a quote. We also have given 8×8 the pole VoIP position because it has an ample range of integrations. From CRM to Helpdesk, to web conferencing, and more, you can easily merge 8×8 with your pre-existing software infrastructure. It is also compatible with various third-party desktop phones, including Polycom, Cisco, Panasonic, and Yealink. This makes it a robust and scalable tool, which explains why we gave it a 4.9/5 for scalability.However, 8×8 is not perfect. It scores a 2.5/5 for price, making it one of the least affordable VoIP providers in the market. As of our latest update in November 2023, 8×8 no longer offers its lowest-priced X1 plan. Therefore, if you’re looking to save some money as you consolidate your unified communication strategy, we’d recommend looking at Net2Phone or GoToConnect.How Does 8×8 Compare With Other VoIP Providers?We gave 8×8 4.7/5 overall in our testing because we believe it stands out due to its wealthy range of features, security, integrations, and customer support. These assets comfortably place 8×8 in the lead for scalability with a superb score of 4.9/5 in this category. This score is only equalled by RingCentral.However, 8×8 stumbles significantly when compared with the other providers in price. Its pricing has increased by around 6% and scoring an average 2.5/5 score in this category, it's outshone by all of the other providers we examine. Therefore, we'd recommend looking at GoToConnect, Dialpad, or Net2Phone Canada if you're on the hunt for a more affordable VoIP solution.All in all, we believe 8×8 is the best VoIP in Canada if you want to switch to a reliable brand that has impressive features to help you hit the ground running, ensuring minimal downtime when switching. To summarize: 8×8 is great for businesses looking to scale but it doesn't do super well in the pricing department. More affordable providers include GoToConnect, DialPad, or Net2Phone Canada.What do 8×8's customers say?We've scoured the web for insight from 8×8's business users. Here's what one office lead had to say: Customer Review “Overall, 8×8 is a good option especially if you are starting out with a few users and a small team. It has gone better as well over the years.“I like how easy it is to use daily… it is very user friendly in most days and it was not hard to integrate with CRMs.” Verified User, Capterra.com Telecommunications - December 2022 What's new for 8x8? Fall 2023 8×8 now offers an integration with Microsoft Teams to allow agents to receive calls without leaving the Teams app. RingCentral: Best VoIP System for Scalability RingCentral 4.6 Pricing $30.00-$45.00 Compare quotes Read our review Quick overview With a Premium or Ultimate subscription, you can integrate RingCentral with 96+ CRM integrations and use all the management and inbound communication features you might possibly need, which is why it's the best phone system for small businesses looking for external connections. Read more + Read less - Strengths Free 15-day trial available Businesses with more than 100 users on the system will be offered discounted prices Integrates with a range of CRM and productivity software Weaknesses The cheapest plan (‘Essentials’) only includes 100 toll-free minutes - fewer than competitors The Essentials plan is only available to businesses with fewer than 21 system users Pricing See more See less PlanPrice (per user, per month) Core $30 Advanced $35 Ultra $45 We were overall most impressed with RingCentral's customer support, scoring it a perfect 5/5. Since phone lines are many businesses main method of communication with customers, you want to be sure that help is on hand in case of downtime.RingCentral has recently introduced added support for French territories as well as mandatory 10-digit dialling.The downside is that you need to sign up for either of RingCentral's most lucrative subscriptions (Premium or Ultimate) to access the most functional version of RingCentral. If you’re looking to tighten your unified communications belt, we’d recommend considering GoToConnect or Net2Phone Canada.How Does RingCentral Compare With Other VoIP Providers?If you're looking to switch to a Canada VoIP provider that'll grow alongside your thriving business, then RingCentral is definitely one of the strongest competitors on the market. Scoring a nearly perfect 4.9/5 for scalability in our research, RingCentral dominates the field alongside 8×8 (4.9/5), making it the best VoIP system for small businesses. It similarly races ahead of everyone else for external connections, scoring a 4.3/5 – the highest score we awarded in this category!However. RingCentral also puts up a shaky performance for price. Scoring a 3.5/5 in this category in our research, you're better off going for Net2Phone Canada or GoToConnect if you don't want to commit to a pricey, unified communications investment. To summarize: RingCentral is a good choice for scalability but isn't the most affordable provider.What do RingCentral's customers say?To get an insight into a real user's experience, we've taken a look at RingCentral's honest online reviews. Here's what an associate from a large business had to say: Customer Review “With Ring Central, we now have the insight and ease of use. Our users can now use either a softphone or a hard-wired desk phone. Click-to-call has been a game-changer for all of our users.“Pros: The ease of use with this platform far outperforms the competitors such as Vonage/8×8/etc. With over 500 employees we always look for platforms that are easy to use, concise, and simple. Ring Central check all of those boxes immediately. Another great feature is the integration with Salesforce. We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.“Cons: We are only 6 months into our rollout and there is not much were are finding at fault. If we could change one thing it would be to allow us to provision licenses at a needed basis. We do still need to reach out to a sales rep to acquire additional licenses.” (sic) Chad C, Capterra - September 2022 What's new for RingCentral? Fall 2023 While in a voice call, you can now switch to a 1-1 or conference video call and share your screen.You can now seamlessly sync all of your Microsoft and Google contacts to RingCentral. Ooma: Best VoIP Provider for Value for Money Ooma 4.2 Pricing $24.95 - $34.95 Compare quotes Read our review Quick overview Offering one of the cheapest price points of all the providers we look at here, it’s pretty obvious why we think Ooma Office Pro is the best VoIP provider for its price. Although it is quite limited in terms of external connections and security (we gave it a 2/5 and 1/5, respectively), it’s a good option if you’re simply not in a position to invest a bunch of cash in a VoIP system. Read more + Read less - Strengths Roster of features specifically tailored toward small businesses that work remotely or from the office Not tied to a contract – can use the system for as long as needed and can be easily canceled on demand Competitive pricing that won’t break the bank Weaknesses Only comes with 35+ features, less than others on this list Scores 1/5 for security in our research Very limited offering of external connections Pricing See more See less PlanPrice (per user, per month) Essentials $24.95 Pro $29.95 Pro Plus $34.95 We liked that Ooma is an incredibly easy system to set up. Ooma can supply dedicated desk phones that work out of the box, and they can be configured in less than 15 minutes. The price and the easy setup make it a great option for startups.How Does Ooma Compare With Other VoIP Providers?With an overall score of 4.2/5 in our testing, the main reason Ooma is one of our favourite VoIP providers in Canada is because of its value for money. For as little as $19.95 per user, per month, with a 4.1/5 rating for features and scalability, you have access to numerous inbound communication (including ring groups and a virtual receptionist) and customer support features.However, keep in mind that for a cheaper price, you do compromise on security and external connections. We rated Ooma a very poor 1/5 for security because it lacks multi-factor authentication, password rules, and user permissions. In our testing, Google Voice scored 5/5 for its security features, which is far better than Ooma.If you do take out a subscription for Ooma Office or Ooma Office Pro, you're also very limited when it comes to software integrations, and this could pose a few potential operational hiccups. If you want a system that can integrate with tons of systems and is secure, we'd recommend looking at 8×8. To summarize: Ooma is affordable, however, it lacks in the security and external connections areas.What do Ooma's customers say?We scoured the internet for honest reviews from Ooma's business customers. Here's the most useful insight we found: Customer Review “My business has been with Ooma for the last 9 years. We've had minimal issues (there was a problem with forwarding at one point that was resolved pretty quickly), and the crucial find me/follow me service we rely on has been solid. The app works well for outbound calling on our cellphones, and I use an analogue adapter so I can also keep my trusty old rotary phone in service for the fun of it. and the price is far lower than we paid for our old VoIP provider (Speakeasy).” (sic) JH Turiel, Trustpilot - March 2023 ▶ Read more: The 15 Best Office Phone Systems for Canadian Businesses GoTo: Best VoIP Brand for International Calls GoToConnect 4 Pricing C$42 - C$56 Compare quotes Read our review Quick overview With a very respectable overall score of 4/5 in our research, we think GoToConnect is a great VoIP system because of its rich offering of international calls. With a Standard or a Premium subscription, you have access to free international calling to over 50 countries. This makes GoToConnect a fantastic option for businesses that are looking to cater to –or maintain– an international clientele.As of July 2023, the GoTo Connect's Basic plan has come down from $42 per month to $35 per month, which should be favourable for small businesses. Read more + Read less - Strengths Comes with more than 100 different features Enables free calls to over 50 different countries Has an easy to use, color-coded, drag-and-drop call flow editor Weaknesses Video conferencing can only show up to 25 HD video streams at a time More expensive than some of the others on this list Pricing See more See less PlanPrice (per user, per month) Basic C$42 Standard C$56 GoTo is no longer public with its pricing, so the above prices may not be accurate. You'll need to contact the provider directly for a quote. We like GoToConnect because of its streamlined admin portal, which allows you to easily configure call flows and comb through call analytics to identify which team, or agent, needs improvement. GoToConnect is also a very secure option with nearly all the VoIP security features you need to be reassured that your operation is safe from unwanted attention.GoToConnect, however, falls through the cracks when it comes to external connections. Scoring an above-average 2.6/5 in this category in our research, it has a very thin menu of software integration providers you can sync your VoIP system with. For instance, you can only integrate your CRM system through Salesforce or Zoho. If you want a system that is way more flexible for software integrations, we’d recommend going for RingCentral or 8×8.How Does GoToConnect Compare With Other VoIP Providers?When it comes to international calling, GoToConnect is unrivalled in the VoIP-verse. GoToConnect allows you to make calls to over 50+ countries, which is greater than Net2Phone's 40+ countries. Therefore, if you want to expand or maintain your international client database, GoToConnect is a very solid solution. GoToConnect is also a very affordable and secure option, scoring 4.3/5 and 4/5 in our price and security analysis, respectively. This affordability makes GoToConnect the best VoIP in Canada if you want to switch to a cheaper VoIP system.However, you might want to be more sceptical about GoToConnect if you want to seamlessly integrate your software infrastructure with your VoIP System. Scoring a 2.6/5 for external connections in our research, you have a thin menu of platforms you can sync with your unified communication operation. If this sounds like a deal breaker for your business, we'd recommend turning to RingCentral or 8×8. To summarize: GoToConnect is great for international calls but lacks the ability to seamlessly integrate with your current software.What do GoTo's customers say?We've researched what business users say about GoToConnect. Here's one manager's experience: Customer Review “Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time.“It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people.” Maria, GetApp - January 2023 What's new for GoToConnect? November 2023 Contacts can now be easily found using the search bar located at the top of the app.Keyboard shortcuts can also be customized for increased efficiency. Net2Phone Canada: Best VoIP System for Customer Satisfaction Net2Phone 4 Pricing $29.99 - $49.99 Compare quotes Read our review Quick overview When you’re scouring the market for a VoIP provider that can match your needs, you’ll likely search for what other customers have to say to help reassure your decision. Net2Phone Canada does a great job in this regard, scoring an average 4.7/5 score on customer review websites like Capterra, G2, and Trustpilot. This is the highest average score of the providers we review, so you know other users have had largely positive experiences with Net2Phone Canada. Read more + Read less - Strengths Offers free desk phone rental when you sign up to a three or five-year contract Unlimited calls to Canada, the US, and 40+ other countries Integrations with Slack, Salesforce, Zendesk, and Klipfolio make operations smoother Weaknesses Call recording costs $10 to $20 extra per seat, per month If you want more than one phone number, you'll need to pay $5 per additional number Pricing See more See less PlanPrice (per user, per month) Business Lite $29.99 Business Select $39.99 Business Premier $49.99 Net2Phone also stands out when it comes to pricing, scoring a 4/5 in this category in our research. For as little as $29.99 per user, per month, you gain access to all of the inbound communication features you need to get your VoIP system up and running.However, like Dialpad and Ooma, Net2Phone Canada also isn’t great with external connections. Scoring an unimpressive 2.1/5 in this category, you have virtually no software to integrate with a Starter Kit or Business Lite subscription and a very limited number of eligible platforms in the other subscriptions. Therefore, 8×8 or RingCentral are great alternatives if you’re looking for a Swiss army knife of integrations.How Does Net2Phone Compare With Other VoIP Providers?When it comes to customer satisfaction, there's no other VoIP provider in Canada that does a better job than Net2Phone Canada. Taking home the average customer score (4.7/5) on review sites like Capterra and G2, Net2Phone users have left a myriad of positive reviews. Therefore, if you're looking for a reassuring customer experience, Net2Phone is definitely the one to look out for. Net2Phone is also an overachiever for price. Receiving the second-highest score in this category (4/5), Net2Phone is a great low-cost international calling system that lets you make calls to over 40 countries.However, we didn't think highly of Net2Phone's external connections, scoring it a 2.1/5 in this category, as you have a limited choice if you want to seamlessly integrate your software infrastructure. RingCentral and 8×8 are better options for their capacities for third-party integration. To summarize: Net2Phone performs well in the customer satisfaction area but doesn't do as well when it comes to integrate with software integration.What do Net2Phone Canada's customers say?We've been reading honest reviews from around the web to bring you experiences from business users. Here's a helpful insight from a Net2Phone Canada customer: Customer Review “net2phone Canada has been a great low-cost option for our small business. We switched a few years back from our local phone company which was charging us several hundred dollars each month; we now pay less than $50/month. We are a busy office with many handsets and multiple phone lines, yet it was easy to set up the directory and auto-attendant with their guidance. I feel it could be just as useful in a larger business setting.I deducted one star because I noticed the (albeit typical) VOIP warbly sound to some phone calls as well as the odd dropped call, and I find the online attendant interface to be a little confusing to navigate myself, but a phone call to customer service can help with that… otherwise, we have no complaints at all!” (sic) Tara, Trustpilot - August 2023 Did You Know? Businesses using VoIP are more likely to grow. In fact, small-to-medium-sized businesses will likely grow more than 15% in the VoIP market by 2025. Dialpad: Best For Conversational AI Dialpad 3.9 Pricing $20 - Bespoke Compare quotes Read our review Quick overview With one foot in the present and another in the future, Dialpad is known for its innovative use of conversational artificial intelligence (AI). Known as Dialpad AI, this function accurately transcribes your phone calls in real time, and flags whether or not the conversation features happy or frustrated customers. It also automates post-call summaries, and enables you to create notes with tips and advice that appear on screen when certain keywords or phrases are said during a call. You can also choose to turn off this feature for confidential conversations. This futuristic functionality earns Dialpad a 4.2/5 for features in our research.The other great thing about Dialpad is its robust customer support. Scoring a 4.5/5 in this category in our research, Dialpad gives you access to a user forum, a knowledge base, live chat, phoneline, 24/7 live support, and 100% uptime guarantee. Read more + Read less - Strengths Great customer support, including a user forum, knowledge base, and live chat Fantastic customer reputation, with an aggregated review score of 4.4/5 Offers a broad range of features Weaknesses Not very easy to scale, scoring a 3.3/5 in our scalability analysis Limited number of eligible platforms for integrations Pricing See more See less PlanPrice (per user, per month) Standard $20 Pro $30 Enterprise Bespoke The other great thing about Dialpad is its robust customer support. Scoring a 4.5/5 in this category in our research, Dialpad gives you access to a user forum, a knowledge base, live chat, a phone line, 24/7 live support, and a 100% uptime guarantee.How Does Dialpad Compare With Other VoIP Providers?Thanks to its futuristic conversational AI feature, we were big fans of Dialpad's range of features, taking home a 4.4/5 score in this category in our research. This is the second-highest score for features, right after 8×8. We also think Dialpad makes a name for itself thanks to its tight customer support. With a very impressive score of 4.5/5, Dialpad gives you access to a user forum, a knowledge base, live chat, a phone line, 24/7 live support, and a 100% uptime guarantee in case you run into a VoIP SOS.However, when it comes to external connections, you might want to look beyond Dialpad. Scoring a low 2.4/5 in this category, you're better off with 8×8 or RingCentral if you want to switch to a VoIP provider that enables you to seamlessly integrate your software infrastructure with your VoIP system. To summarize: Dialpad provides great features, however, it's unable to seamless integrate with software infrastructure.What do Dialpad's customers say?For an insight into how Dialpad's business customers find its system, here's what one reviewer had to say: Customer Review “Dialpad is such a great product from my experience so far. I'm running a small business. Initially just myself but now expanding to a second department. I love how economical it is for my purpose, and yet how scalable it seems to be for when the business expands.IMO the killer piece of functionality is the transcription of every call. So great to have a record I can go back to, and saves me taking copious notes. Even better is that it does this in real-time, so if the line is not perfect or if I switch focus for a second, I can still see what the other person said.” (sic) Mike, Trustpilot - August 2023 What's new for Dialpad? Fall 2023 Introducing Custom AI Playbooks, a tool that enables you to monitor sales reps' adherence to scripts during client calls. This tool offers real-time tips to help reps stay on track with the script and provides valuable analytics to management after the call. With this tool, you can keep an overview of your reps' performance and improve their sales calls over time. How To Find the Right VoIP System for Your BusinessTo find the right VoIP system for your business, you might start by asking yourself these questions:Scalability: Can the VoIP system grow with your business as it expands or downsizes?Features: Look out for important features, such as call forwarding, voicemail, video conferencing, virtual attendants, call analytics, and integration with other business tools.Reliability: Check the supplier's track record for reliable service and minimal downtime.Call quality: Ensure the supplier offers high call quality and low latency to ensure clear and smooth communication.Cost: Compare pricing plans and packages to find a VoIP system that fits your budget without compromising on essential features.Integration: Ensure that the VoIP system can integrate seamlessly with your existing business applications like CRM software or email clients.Support and training: Assess the level of customer support and training the company offers, which can encourage a smooth transition and optimal system usage.Security: Verify that the VoIP system employs robust security measures to protect your communication from potential threats.Don't forget that we've already researched the best VoIP suppliers in Canada for you, thoroughly testing eight of the leading brands to help you make the best decision for your specific needs.Our free supplier-matching service can also help you to zero in on the best VoIP phone systems for you, and compare free, tailored quotes directly from them. How Does VoIP Work?VoIP (Voice over Internet Protocol) is a technology that allows users to make and receive phone calls over the internet rather than traditional phone lines. With VoIP, your voice is converted into digital data packets that are transmitted over the internet to the person you are calling.It enables flexible, low-cost phone service that can integrate with other web-based tools and provide advanced call-handling features. With a VoIP provider, phone service is no longer tied to a specific location, which makes it ideal for remote teams.Our guide to VoIP explains everything you need to know about this popular technology. How Secure is VoIP?VoIP is generally considered to be more secure than a traditional phone network. However, as with any data transmitted over the internet, there is a risk of hacking.When selecting a VoIP system provider, it is crucial to verify how they handle cyber security. Most providers are careful about safeguarding their clients with robust security measures. For instance, many systems automatically encrypt all call data, making it unintelligible even if the call is intercepted.Nevertheless, it's important to check:Whether the provider has security accreditations;How frequently do they train their personnel to protect data;Their response to any previous security breaches or risks.If your company deals with highly sensitive data, security is a major concern. Then you should ensure that the VoIP system you choose includes:Compliance Certifications;Password Rules;Permissions;Multi-factor authentications. What’s the Future of VoIP?We predict the future for VoIP to be bright, primarily due to two significant trends in the business world: the rise of businesses using mobile-only communication and the widespread adoption of hybrid work models.Reliance on mobile-only communicationWith the increasing reliance on mobile devices and the ongoing advancements in mobile technology, many businesses are shifting towards mobile-only communication. VoIP plays a crucial role in enabling seamless voice communication over the internet on smartphones and tablets, and as mobile networks continue to improve (and 5G becomes more prevalent), VoIP will become even more reliable and efficient, further solidifying its position as a preferred communication solution.Increase in hybrid work environmentsThe COVID-19 pandemic accelerated the adoption of remote and hybrid work models. Many businesses are now embracing a more flexible approach to work, allowing employees to work from both office and remote locations. VoIP is ideally suited for this environment, as it facilitates communication regardless of the user's location, enabling real-time collaboration and teamwork.Also, VoIP continues to evolve with the emergence of new technologies and features, such as enhanced video conferencing, AI-powered virtual assistants, and improved call analytics. That's why we predict that these advancements should further improve the user experience and contribute to the continued growth of VoIP in the business world. Easily switch VoIP providers with tailored quotes from the best VoIP providers Get Free Quotes How We Test VoIP Phone Systems and Services for BusinessesWe tested 10 market-leading VoIP products and services to evaluate them in terms of functionality, usability, cost, security options, and more so we can make the most useful recommendations to Canadian businesses.Our rigorous testing process means these products have been scored and rated in seven main categories of investigation and 16 subcategories – in fact, we covered 78 areas of investigation in total. We then gave each category score a ‘relevance weighting' to ensure the product's final score perfectly reflects the needs and requirements of Expert Market readers – and that's our product testing algorithm in a nutshell!Our main testing categories for VoIP products and services are:Customer Score: external customer opinion; the feedback and ratings given by customers who have used a particular VoIP product – the market position and reputation a VoIP software holds.Cost: the pricing structure associated with the VoIP service, such as monthly subscription fees, call rates, setup fees, hardware costs, and any additional charges for add-on features or services.Features: the functionalities and capabilities offered by the VoIP service, including basic features such as call forwarding and voicemail, as well as advanced features like auto-attendant and conference calling.External Connections: the VoIP service's ability to connect and integrate with external systems or devices, such as compatibility with existing phone systems or integration with mobile devices.Customer Support: the assistance and resources provided by the VoIP service provider to customers, including technical support, online resources, and access to customer support representatives.Security Options: the measures and features implemented by the VoIP service to ensure the confidentiality, integrity, and protection of voice communications and data.Scalability: the ability of the VoIP service to accommodate the growth and changing needs of an organization, e.g. capacity to handle a growing number of users or support multiple locations. Expert Verdict There you have it! Our all-time favorite VoIP provider is 8×8. Scoring a stellar overall 4.7/5, 8×8 ticks all of the right boxes in the ultimate business communication checklist thanks to its wealth of features and scalability. Although it is pricier than the other providers, based on what it has to offer, we think it's a worthy investment.However, if 8×8 isn't the right fit for your business, we'd also recommend considering RingCentral. It has a near perfect scalability score (4.9/5) and an impressive menu of eligible software you can sync your communication operation with.Of course, businesses come in all shapes and sizes, with different needs and goals. Therefore, finding the right VoIP system can be a challenge. Fortunately, we can go one step further and match you with the best VoIP provider for your business' unique requirements. You can use our quick and free quotes comparison tool to find the providers that will best suit the communication needs of your business. All you need to do is give us a few details about your company for us to connect you with providers that will share obligation-free quotes. FAQs Is VoIP cheaper than landline? Yes! VoIP uses the existing internet connection, so you don’t need to have a whole new system installed or expensive hardware ordered – making it a much more affordable option to set up. There's also the fact that VoIP providers typically charge lower call charges than landline service providers, and often give you free international calls; something you'll benefit from continuously! Which is the best VoIP provider for small businesses in Canada? The best VoIP provider for small businesses in Canada is RingCentral. Following our extensive research into the VoIP phone systems on the Canadian market, we believe RingCentral to be an excellent choice for startups, while Net2Phone Canada also provides a great service to small businesses. But there are plenty more options to explore: check out our list of the best phone systems for small businesses in Canada to see more. What are the disadvantages to VoIP? Even though VoIP can help your business save money and boost efficiency, there are some small downsides to consider. For instance, you need a high-quality internet connection to use VoIP (but luckily broadband prices are quite low these days), you need a continuous power supply, and it doesn't support emergency calls. Can you use VoIP without internet? Yes, you can use VoIP without the internet. If your internet connection stops working, your provider will often automatically reroute your calls to a phone number How much does a VoIP system cost in Canada in 2023? In Canada, VoIP system pricing typically starts at approximately $20 per user, per month, rising to $50+ per user, per month, depending on your needs and the size of your business. Some suppliers also offer bespoke pricing, ensuring you only pay for what you need. Written by: Fernanda Alvarez Piñeiro Fernanda is a Mexican-born Expert Market writer, specialising in providing in-depth insights about business software to help businesses of all shapes and sizes thrive. From VoIP systems to project management software, she’s passionate about helping businesses find the tools and methods that will help give them an edge over their competitors. Fernanda has ample journalistic experience, having written for a multitude of online magazines about topics ranging from Latin American politics to cryptocurrency. Reviewed by: James Macey Senior Business Software Researcher James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.