Mitel Phone Systems Review

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Mitel, Rated
Customer Service
Reviewed by: Expert Market20/06/2022

What is Mitel?

Mitel specialises in providing sophisticated phone systems, and makes a good telephone system supplier for companies looking to innovate the way they manage their business communications.

This can be proven by the calibre of big name customers Mitel has on its books – Carlsberg, Liverpool Football Club, and Hyatt Hotels, to give just a few examples.

It all starts with MiCloud Connect, Mitel’s VoIP package. As the name suggests, this system operates in the Cloud, giving you complete freedom to access your phone system from anywhere, from any device.

With MiCloud Connect, businesses have the option to create their own phone system package. Integrate your VoIP system with other MiCloud software packages or business tool apps, and change the way your business manages customers and communication.

Better still, Mitel has put together specialist phone system packages for different industries, helping direct businesses towards the telephone system tools that will help them to succeed in their sector.

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Features and Benefits

These days, VoIP phone system features are pretty standard. A typical setup comes with the following features:

  • Call forwarding
  • Voicemail
  • Call holding
  • Automated attendant
  • Conference calling
  • Interactive voice response systems

It’s the small things that make a phone system supplier stand out from the crowd. Below, you’ll find why a Mitel VoIP system is worth considering.

MiCloud Connect

MiCloud offers plenty of great features. For starters, it comes with built in VPN, which enables you to send and receive data through a private network. You’ll also benefit from audio and video conferencing, integrations with CRM (customer relationship management) systems and calendars, plus softphone integration for using your business number from your mobile phone.

MiCloud CX

MiCloud CX is all about delivering a quality customer experience. Whether it’s offering you real-time and historical reporting, providing workforce management tools, or integrating deeply with the additional systems you rely on, MiCloud CX is all about taking note of the little things, and using them to make a big impact.

MiCloud Integrations

When it comes to app integrations, Mitel is at the forefront. Thanks to some clever API work, MiCloud integrates with a whole host of applications, from email through to CRM. You could benefit from streamlined event management, from call through to diarisation; call routing and scheduling, so your customers can always reach the right staff member; and the ability to place calls directly from a link in emails for maximum efficiency.

Mitel VoIP Phones

Mitel’s VoIP software is pretty heavy, so it needs heavy hardware to deliver the processing power it requires. Mitel has a good range of VoIP phones that are suitable for the job, including the 6900 IP series, the MiVoice 6940 IP Phone, and the Mitel IP480. All of these phones offer super high quality audio, mobile phone synchronisation, and large screens to view the various software functions.

Mitel Pricing

Mitel's pricing will depend on which of its phone systems you choose, and even then, the company prefers to provide quotes on a bespoke basis, based on the size of your business, the features you want, and the hardware you need. This makes it pretty difficult to provide an estimate of how much Mitel will charge you.

The best way to get an idea of how much a Mitel VoIP system will cost you is to get in touch with its sales team. And it’s always good to compare phone system quotes so you know that you’re getting the best deal.

You can do that really easily by using our free quote-finding service. Once you’ve filled in a few details about your business, the suppliers that best match your requirements will be in touch. You’ll then be able to compare the quotes you receive with those supplied by Mitel.

Did You Know?

  • Mitel has over 70 million business users across 100 countries
  • It's number one in the unified communications market share in Europe
  • Mitel is worth over $1.6 billion in revenue

Mitel for small businesses

While Mitel’s software and hardware are very sophisticated, but it does provide some packages for small businesses, including standard VoIP features, eight-party audio conferencing, reporting, and an unlimited number of users.

This kind of package is ideal for small businesses, as it enables them to benefit from enough features to help them grow, and scale up when they’re ready. Just bear in mind that Mitel's small business packages don’t include the cost of the hardware and installation. 

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Mitel offers a very good looking phone system – from its software right through to its hardware. Whether it’s making sure its system integrates with other leading software systems, or designing sleek, modern phones that look the part in the office, Mitel has certainly put finesse at the forefront.

What’s great is that Mitel offers tailored phone system solutions for lots of different industries, and for small, medium, and enterprise businesses. This means you’ll benefit from an excellent VoIP system, no matter your industry or business size.

What other phone systems could you consider?

RingCentralRead our RingCentral review
8×8Read our 8×8 review
4ComRead our 4Com review
GoToConnectRead our GoToConnect review
Lily CommsRead our Lily Comms review
Written by:
Aimee profile image
Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.
Reviewed by:
James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.