Nuacom Review and Pricing 2024

Our research shows that Nuacom is the best business phone system for customer satisfaction, earning a score of 4.6/5 in the customer score section from our team of independent researchers.

Nuacom is a Voice over Internet Protocol (VoIP) phone system and cloud service designed to provide users with an improved communication experience, making it an effective business solution for customer service.

This Nuacom review will provide you with what you need to know when getting a phone system. We’ll go through the most important criteria for businesses that include: inbound and outbound communication features, pricing, integrability, scalability, and customer support. We’ll compare Nuacom with seven other phone service providers, highlighting its standout features and pros and cons.

You’ll find this Nuacom review helpful, especially when you’re considering migrating to a phone system because we’ve been writing phone system reviews for over a decade.

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Best For

Customer Satisfaction


£14 – bespoke

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Nuacom’s Pros and Cons


  • Excellent customer reviews
  • Affordable price
  • Offers customer support channels you can rely on


  • Limited external connection tools
  • Lacks security options
  • Lacks inbound and outbound communication features

Pros: Excellent Customer Reviews

When customers are raving about this provider’s service, it simply means that they’re happy with it. Most consumers describe Nuacom’s service as reliable and that it fits their business perfectly. This is why research shows that Nuacom is best for customer satisfaction, scoring 4.6/5 in customer score.

Our researchers gathered consumer reviews across customer review sites such as Capterra, G2, Trustpilot, and TrustRadius. Most of the customers say they are satisfied with the phone service’s simplicity and reliability. We will delve deeper into the customer reviews further on to learn more about what real-world users think about the product.

Pros: Affordable Price

The Nuacom Essential Plan starts at £14.99 per user, per month and it comes with over 50 standard features. It also offers a trial period but Nuacom only gets 3.8/5 for pricing because it lacks some outbound communication features. Some of these are power dialer, predictive dialling, auto dialer, and efax.

Vonage’s basic plan, on the other hand, starts at £9.00 per user, per month. It comes with more inbound and outbound communication features than Nuacom and even though users need to sign up for a minimum of a one-year contract, it scores an impressive 4.3/5 in pricing. However, top provider, 8×8, scores a low 2.5/5 in this category because you still have to upgrade to its £19 per user, per month plan to unlock more features and services.

Pros: Offers Customer Support Channels You Can Rely On

While it doesn’t offer 24/7 live support, its customer support service can be reached via live chat, email, and phone. In addition to this, it also offers a 15-minute onboarding support session during the initial setup. This is why Nuacom ranks fourth, earning a score of 3.5/5 in this category.

Meanwhile, GoTo Connect scores lower at 3.4/5 in this category because, just like Nuacom, it also doesn’t offer 24/7 support. Aside from that, live chat isn’t included in any of its plans.

Cons: Limited External Connection Tools

Nuacom only scores 2.9/5 for integrability in our in-depth research because it doesn’t have a couple of important communication tools in any of its plans. These are web conferencing and external live chat software integrations.

RingCentral, however, scores 4.3/5 in external connections because you can choose from over 90 CRM applications to be integrated with your system including Microsoft Dynamics 365, Salesforce, and HubSpot. Read our RingCentral review for more information. However, like Nuacom, it doesn’t offer web conferencing or external live chat software programs. These will be available if you upgrade to its Premium or Ultimate Plans.

Cons: Lacks Security Options

When shopping for a business phone system service provider, one important feature to consider is the security options on offer.

How secure is it? Does this phone service follow security best practices by using VPNs, an encrypted network, and tracking call history?

Nuacom scores 3/5 for security because it lacks security options, such as compliance certification and password rules. However, the multi-factor authentication feature will be available when you upgrade to the Nuacom Enterprise plan.

8×8, however, gets a perfect score for security features because it’s compliant across numerous fields, such as HIPAA,  PCI, and GDPR. Plus, it enforces password rules, multi-factor authentication, and user permissions and it provides Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) data encryption security. So, if security is a big must for you, then 8×8 may be your best choice.

Cons: Lacks Outbound Communication Features

Nuacom scores 3.2/5 in our research. It lacks a lot of key features in the outbound communications sector, such as call transcripts, video conferencing, or the ability to track and create your own SLAs. We will go into detail about features in the Inbound and Outbound Communication Features section.

How Much Does Nuacom Cost?

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Nuacom Essentials

Nuacom Unlimited

Nuacom Call Center







Key Features

Free local number and landline calls.

Free desktop & mobile app.

Eliminate engaged tone with virtual queue.

Group extensions and ring strategies.

Key Features

Unlimited mobile & landline calls

Unify calls & emails with CRM Integration.

Automated call recording.

IVR with auto-attendant

Key Features

Advanced call reporting

Live calls wallboard

Live call coaching

After-call wrap-up time

Extension status monitoring

CRM/helpdesk integrations

Our in-depth research shows that Nuacom scores 3.8/5 in pricing because when compared with the other providers we looked at, it lacks a lot of features. It doesn’t include some outbound communication features such as team messaging, call monitoring, call transcripts or video conferencing.

Meanwhile, GoTo Connect ranks first in pricing because it offers those outbound communication features missing in Nuacom plus so much more including team messaging and video conferencing yet they only cost £8.95 per user, per month.

Try our free quote-finding tool so you can compare tailored phone system provider rates. Simply answer a few questions, and we’ll match you up with the best providers for you, who’ll be in touch with obligation-free quotes for you to compare.

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Nuacom’s Standout Features

Missed Call Email Notification

Missed calls can cost a business. While the missed call email notification isn’t entirely a new feature, not every business phone system provider has it. Usually, phone system providers carry a feature that notifies you when a voicemail is left but none for missed calls.

Normally, you will have to go through the call history for you to track any missed calls, but the missed call email notification feature immediately notifies you through email for any unanswered calls.

Nuacom offers this valuable feature which allows you to never miss an important phone call and provide better customer service which will help in increasing business engagement.

The missed call email notification feature is included in all of Nuacom’s plans.

Instant Callback Widget

An instant callback widget is a useful tool that allows you to easily and immediately connect with those customers who are visiting your website.

Very few business phone system providers have this service. What’s great about this is that it will help you increase your conversion rate, it makes your website standout and this is a perfect opportunity for your website visitors to take action.

A recently added feature is website visitors now having the option to request a call from you which they will come through in less than 15 seconds.

Call Notes

The call notes feature is available on all of Nuacom’s plans, allowing your team to make notes during a call. So, should the call be transferred, you will not have to go back and listen to a long recording. Simply read the summary of the call from the notes generated. This could end up saving you time and money.

What Kind of Business is Nuacom Best For?

As mentioned above, our research has found that Nuacom has an excellent customer review score of 4.6/5, making it our top pick for customer satisfaction.

Our top business provider, RingCentral, only scores 3.5/5 in this section because most of the customer reviews stated how confusing it was to operate.

Having said that, Nuacom is best for businesses that want an easy-to-use, reliable phone service with customer service that other Nuacom users love.

How Does Nuacom Compare with Other Phone Systems?

We’ll go through the key factors you should be looking into when choosing a phone system provider. We, then, compared Nuacom with the other phone system providers to gauge its performance in these fields.

This is an overview of how Nuacom scores in the areas that our researchers have gathered. You will find that competitors such as RingCentral, 8×8, and Vonage display higher scores in most categories thus, leading to the conclusion that these competitors are superior to Nuacom.

Below we discuss why.

PlatformsNuacom8×8Ring CentralVonageGoto ConnectGoogle VoicebOnlineDialpad
Inbound & Outbound Communications Features3.24.64.343.
External Connections2.
Customer Support3.55543.43.134.5

Inbound and Outbound Communication Features

We found that Nuacom lacks a lot of outbound communication features, which is why it only scores 3.2/5 in our research. It lacks call monitoring, call transcripts, and video conferencing. However, you do gain access to conversion features, such as call forwarding, call flip, call whisper, and call barge when you upgrade to the Call Centre and Enterprise Plans.

Other than that, none of the collaboration features such as team messaging, document sharing, task management, and video conferencing are available on any Naucom plans. Unlike 8×8, which offers said features in its X2 and X4 plans except for task management. That’s why it ranks first in the features sector with a score of 4.6/5 in our research. Read more in our 8×8 review.

Integrability + Scalability

Nuacom scores 2.9/5 in the external connections category in our research because it only allows you to integrate with very few software programs. Meanwhile, 8×8 has more popular and in-demand software integration programs available for you to choose from. Some of these are Zendesk, Salesforce, and Hubspot which earns them a score of 4.2/5 in this category.

However, our research finds that Nuacom can still easily scale along with your business, scoring a decent 3.8/5 in scalability due to the presence of some important features including call queue and ring groups.  Meanwhile, both 8×8 and RingCentral take first place, scoring a whopping 4.9/5 in this category. This is because both offer more services you can choose from and tailor to your system under the management and collaboration features. Some of which are team messaging, document sharing, and video conferencing which aren’t found in any Nuacom plans.

Customer Support

Nuacom provides a variety of customer support services but it doesn’t offer user forum and 24/7 live support thus, getting an average of 3.5/5 in the customer support score. Unlike RingCentral or 8×8, where both get an average of 5/5 in this category because they have all the essential customer support channels in their plans. These include: user forum, knowledge base, live chat, email, phone line, 24/7 live support, and onboarding support. For this reason, both top service providers score 5/5 in this category.

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Does Nuacom Have Good Customer Reviews?

Customer reviews play an important part in decision-making, as 77% of Britons read customer reviews first before purchasing a product. Nuacom receives a lot of great reviews across customer review sites such as G2, Capterra, and Trustpilot and gets 4.6/5 in customer score.

Simple, straightforward, just brilliant!


The interactive voice features and call playback are really very useful for any small business.


I don’t have any complaints so far, I’ve had little reason to call tech support! (sic)

Steven, Director in Ireland
- 3 years ago, Source: Capterra
We choose Nuacom

Comments: Exceptionally good, could not recommend enough


Easy of use, customization for our needs


Still trying to work out how to remove users (sic)


David, Director in Ireland
- 3 years ago, Source: Capterra
Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work


Frustrating to say the least, I have Sales People that are not located in one office, but all over the world. Almost everyday I had another Sales Person mention a technical issue they had with the software to make calls, this compromised us making productive phone calls.

The installation of the extensions and software are confusing.

The Tech Support is helpful but at times takes way to long to solve a simple issue.

The Tech Support should of prevented the issues from happening, by helping us setup each sales team member, from the beginning which they didn’t.

Even after 3 weeks of using it, we had still issues with making calls, calls dialing out but then just dropping out, or smart call function even after installing the extension and software, it would just not dial at all, the quality of the sound at times was very bad and those ore just some of the issues we had. My experience, I got 1 word for it “Nightmare”.


I spoken last week again with the Consultant and how unhappy I am about the lack of responsiveness to resolve technical issues, some of the issues have been now going on for 3 weeks, and we been going forward and back via email. We came to the agreement, that on Monday, so today, the Tech Support will be in touch and solve the issues the staff members of mine still have with using nuacom and that I will hear from him again. I called in, no answer, tonight when I checked with another Sales Team Member, I got the text that he still could not yet make calls using nuacom, which is frustrating him. Not only did I lose out on sales during the 3 weeks because of technical issues that didn’t get fixed in time, but I also have now Sales Team Members that can’t make productive calls to sell tickets to my event and that are frustrated. Very unhappy about all of this, and to be honest I really feel that I shouldn’t have to pay for a voip service that my team could not use productively for 3 weeks, due to technical issues that needed to be fixed and prevented from occurring, from the nuacom side, which hasn’t been done. I told the Consultant from the very beginning my situation, and also told the tech team that my Sales Team is in different locations, so since I got the highest package for each user, they should of made sure that all of it, is functioning with every Sales Person using nuacom with hubspot crm, which has not been done. I would not recommend this voip service to anyo

That at first it seemed easy to make use of it and the consultant was very much accommodating with the initial training. (sic)


Dario, CEO, Public Speaker, Customer Service Relationship Expert and Sales Trainer in Switzerland
- 3 years ago, Source: Capterra

Nuacom still gets an impressive overall score of 3.9/5 in our research because it offers standard communication features that are very useful for any business even though it lacks some important features in its plans. None of the collaboration features such as team messaging, document sharing, task management, and video conferencing is available in any plan, for example. However, it still offers a lot of inbound communication features at an affordable price. So, if you’re in the market for a cloud-based phone system that’s affordable, straightforward, and gets the job done, we recommend Nuacom.

Try our free quote-finding tool if you’re undecided about choosing the right business phone system. All you need to do is tell us a few details about your business and we’ll match you up with one of our trusted providers. They’ll be in touch with obligation-free quotes.

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Written by:
Dudez Ignacio body shot image
Dudez Perez-Ignacio is a Content Writer for Expert Market, specialising in writing about phone systems and helping readers learn about innovative communication technology trends and insights, prioritizing value to help drive business growth. Researching and writing about this every day means Dudez is fluent in the complex vocabulary of business phone systems.