Pitney Bowes Franking Machines Review

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Pitney Bowes manufactures a wide range of franking machines. Its machines are separated into three broad categories: low volume, mid volume, and high volume.

These machines are capable of processing almost any volume of mail, from entry level devices for sorting 20 letters a day to serious setups that can process up to 5,000.

Below, we’ll take a look across Pitney Bowes’ range, and help you work out which franking machine would be best for your business.

Low volume Pitney Bowes franking machines

DM60 franking machine

The DM60 is an entry level franking machine for simple, no-frills processing. It’s a winner for any small-sized or home business that sends up to 30 letters or parcels per day.

DM110i digital franking machine

The DM110i is a digital franking machine capable of processing 25 LPM (letters per minute). It comes with five presets for your most common mailing tasks, and provides tracking reports on up to 10 accounts. It’s ideal for small businesses.

DM160i digital franking machine

The most powerful model in the Pitney Bowes low volume series, the DM160i can frank mail at speeds of 40 LPM. It’s aimed at small to medium-sized businesses, and offers tracking reports on up to 25 accounts.

Mid volume Pitney Bowes franking machines

DM220i digital franking machine

With mailing speeds of 45 LPM, the DM220i digital franking machine can manage up to 100 departmental accounts, and weigh packages up to 5kg with its in-built scales – saving you time and effort in the workplace.

DM300M digital franking machine

With this powerful Pitney Bowes machine, you can automatically feed, frank, seal, and stack your mail quickly and easily. It’s also able to track up to 100 accounts, making it well-equipped to handle the rigours of a busy office.

DM400M digital franking machine

The DM400M allows you to print personalised post, so recipients know exactly who you are before opening your letter. This franking machine not only adds a creative touch, but will also boost your office productivity, processing up to 95 letters per minute.

High volume Pitney Bowes franking machines

Connect+ 500W franking machine

Replacing the DM475c, the 500W is an affordable, mid to high volume machine capable of processing up to 120 LPM. What’s more, you can use it to track up to 500 accounts, so you always know exactly how much you’re spending.

Connect+ 1000 digital franking machine

This high-end, high volume model prints with 1200 dpi (dots per inch) quality, giving your mail the professional look you need to impress recipients. It also boasts a 10.2” touch screen, and franking speeds of 180 items per minute.

Connect+ 2000 digital franking machine

The Connect+ 2000 can turn your mailroom into a revenue-generating department by rapidly processing mail, printing engaging ads, and producing personalised messages across the entirety of the envelope.

Connect+ 3000 digital franking machine

With an intuitive, 15” colour touchscreen, high-resolution printing, auto document feeding, and unbelievably fast mail processing, the Connect+ 3000 is Pitney Bowes’ top of the range high-volume franking machine.

SendPro P-Series

The SendPro P-Series is the full package, integrating mailing, shipping, and receiving mail, all into a single model. As you’d expect, the P-Series vastly improves office efficiency and keeps overall costs down.

Pitney Bowes’ Intellilink service

Intellilink is an online service provided by Pitney Bowes that allows your franking machine to access a whole range of mailing services and features that will enhance your machine’s capability. With Intellilink, you can access and re-credit your account by phone or online, 24 hours a day.

It also comes with a 55-day free credit facility, allowing you to send post and then pay later. You can also download free advertising slogans that can be printed on your envelopes.

Best of all, Intellilink is free to anyone who purchases a Pitney Bowes machine, and it’s quick and easy to register.

Next steps

If you’d like help finding the right franking machine for you, simply tell us about your business using our quick form. It only takes a minute, and afterwards you’ll receive tailored quotes from trusted franking machine providers.


Are there any discontinued Pitney Bowes models?

The following models have been discontinued by Pitney Bowes, but remain popular second-hand alternatives for those companies working on a budget:

  • DM50
  • DM55
  • DM450C

However, we recommend purchasing one of the current Pitney Bowes franking machines in order to receive the highest level of franking quality, and to receive personalised customer support.

Should I buy or rent a franking machine?

The main advantage to buying a franking machine is that the overall running costs tend to be lower – though you do have to pay all the money upfront.

On the other hand, renting means you have to pay a monthly fee (usually ranging from £16.99 to several hundred pounds), but you don’t have to shell out a large sum of money at the beginning. Moreover, with renting, you may have more flexibility if you want to upgrade your machine in the future.

Is there good customer support?

If you experience any issues with your franking machine, you can reach out to Pitney Bowes via live chat from Monday to Friday, 9am to 5pm GMT. However, nearly all queries can be answered on its support page, which contains helpful guides, instructional videos, and plenty of FAQs.

When you buy a Pitney Bowes franking machine, you are given the option of inclusive cover. This means your machine is fully protected should you experience any problems with the machine or the service.

With inclusive cover, there is no charge for parts, call-outs, or for labour. To benefit from this cover, all you need to do is call the PB Direct Assist Team, who will assess whether the problem needs an on-site visit, or if it can be corrected over the phone.

With PB Direct Assist, you’ll get a guaranteed next-day visit from one of their engineers, and you’ll receive a mandatory check of your machine once a year to ensure that it complies with the Royal Mail’s standards of quality and functionality.

Lastly, you’ll also receive automatic postal charge updates directly to your machine, as and when they occur.

What are the alternatives to Pitney Bowes?

If you can’t find what you’re looking for with Pitney Bowes, there are some alternative franking machine providers that may better suit your needs. Other leading suppliers include Quadient, FP Mailing, and Frama UK.

Written by:
Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web design, and photocopiers, amongst other topics.
Reviewed by:
Heleana Neil, Business Services editor
Heleana Neil specialises in Business Services, managing the strategy and production of content for SMBs, helping businesses with the challenges and opportunities they face today. Covering everything from payroll to payment processing, Heleana uses her expertise to help business owners make better, informed decisions and grow their companies.