Shopify POS Review: Is it Right for Your Business?

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Shopify scores a 4.1/5 in our research. Our research team compared 12 different POS systems across various research areas. These included hardware, price, usability, and customer score.

Shopify rates well in many of the research areas giving it a 4.1/5 overall score. We recommend Shopify for businesses that are currently using Shopify’s ecommerce platform as the integration with the EPOS system provides an easy way to manage both an online and physical store.

Shopify scores highly in the stock management, usability, and customer score areas. It provides tools to manage both your online and physical stock at the same time. Just like its ecommerce counterpart, Shopify POS is easy to use and user-friendly, making it an efficient and straightforward process. Its customer service team can be contacted by email, live chat or 24/7 by phone.

If you want to compare more EPOS systems, you can use our free comparison tool. Just give us a few details about your business and we’ll match you up with POS providers. Trusted suppliers will then contact you with obligation-free quotes.

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Shopify

Score
4.1
Best For

Best for managing in-store and online sales

Pricing

From £5/month

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How much does Shopify POS cost?

Shopify online store plans

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Basic

Shopify

Advanced

Pricing

£19/month

  • Online credit card rates: 2% + 25p
  • In-person credit/debit card rates: 1.7% + 0p
Pricing

£49/month

  • Online credit card rates: 1.7% + 25p
  • In-person credit/debit card rates: 1.6% + 0p
Pricing

£259/month

  • Online credit card rates: 1.5% + 25p
  • In-person credit/debit card rates: 1.5% + 0p
Key Features
  • Basic reports
  • 2 staff accounts
  • Up to 4 inventory locations
  • Up to 77% shipping discount
Key Features
  • Professional reports
  • 5 staff accounts
  • Up to 5 inventory locations
  • Up to 88% shipping discount
Key Features
  • Custom report builder
  • 15 staff accounts
  • Up to 8 inventory locations
  • Up to 88% shipping discount

To access the POS software, you’ll need to purchase one of Shopify’s ecommerce plans. Even if you don’t have or want an online store, the POS software is only accessible through purchasing an online store plan.

Shopify offers free EPOS software with all of its plans so, if you already have an ecommerce platform with Shopify, then this can work out quite well for you. The free POS software is pretty basic and will allow you to serve customers, take payments, and manage your inventory – which is great if your store is fairly small.

However, beyond these functions, the free version is fairly limited when compared with some of its competitors, such as Square, which offers a feature-rich POS app that is free. If you want a comprehensive EPOS system, it could cost you $89 per month, per location and, if you have multiple locations, the price tag can become quite hefty.

Bear in mind, that in addition to these costs, you also have the transaction fees. However, these are a little lower than its competitors.

If you use Shopify’s ecommerce platform, or want to use it, then it makes sense to use Shopify EPOS over another POS system. This is because integrating between different providers can cause a lot of issues as they may not integrate seamlessly and, should something go wrong, you’ll need to contact each provider separately to rectify it.

You can use our free quote tool to compare pricing with other POS providers.

Shopify POS subscriptions

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Shopify POS Lite

Shopify POS Pro

Pricing

£0

Pricing

$89* USD/month per location

Key Features
  • In-person credit card rates starting at 1.5% + 0p
  • Mobile POS
  • Order and product management
  • Customer profiles
Key Features
  • Unlimited store staff
  • Unlimited registers
  • Smart inventory management
  • Staff roles and permissions
  • Omnichannel selling features
  • In-store analytics

*Pricing in USD for monthly subscription. Annual payments work out cheaper by month.

Shopify POS Lite comes in-built when you purchase any of Shopify’s ecommerce plans. For a more comprehensive EPOS system, you’ll need to purchase the Pro version, costing $89 per month per location.

The Pros and Cons of Shopify POS

Pros

  • Integrates with Shopify ecommerce platform
  • No contract
  • 24/7 customer support

Cons

  • Heavy focus on ecommerce
  • Card payments can't be taken offline

Pro – Integrates with Shopify ecommerce platform

If you currently use Shopify’s ecommerce platform, or want to merge your online and physical store, then this is the main benefit of using Shopify POS. Shopify is a leading provider in the ecommerce world and, while it doesn’t perform as well on the POS side, the combination of the two provides a multichannel selling system.

You can check out customers on the go, provide bespoke discounts, and send digital receipts with Shopify POS. You can also track your inventory, categorise an unlimited amount of items, and sync orders across multiple online and physical stores.

You can also use the POS system to develop marketing campaigns via email or social media, providing multiple forms to develop relationships with your customers.

Pro – No contract

With Shopify you don’t need to sign a contract, instead you pay on a month-by-month basis. The upside of this is that you won’t find yourself stuck in a contract you want to get out of. The flexibility makes it a good choice for small businesses, or businesses with tight budgets.

Some POS providers offer cheaper pricing when you pay annually, which can also be limiting, especially for start-ups or small businesses.

Pro – 24/7 customer support

Shopify scores a 4/5 in the help and support area, namely because it offers 24/7 customer support. This provides customers with the confidence and ease to fix any problems that may crop up, at whatever time. When running both an online and physical store, you may face an extra set of issues, so having great customer support is important to prevent the issues from escalating.

Con – Heavy focus on ecommerce

Shopify has a heavy focus on ecommerce, which is no surprise because its ecommerce platform is incredibly popular and highly rated. However, this does mean that its POS software lacks a lot of features found in other systems. It’s not as suitable for the hospitality industry because it lacks specialised features but it may work for hospitality businesses, such as cafes, bars, or food trucks. For full-service restaurants that need comprehensive and restaurant-specific features, there are better options, such as Lightspeed or TouchBistro. (For the best hospitality epos systems, take a look at our comprisons)

You can only use Shopify POS with one of its ecommerce plans, which means you’ll have access to this even if you don’t want to sell online. This is why it only really makes sense to use Shopify POS if you also want to make use of the ecommerce platform.

Cons – Card payments can’t be taken offline

Shopify POS can only process cash payments online, which means if something happens to your connection, you won’t be able to process card payments. If you’re a mobile business, this is especially painful as it can be hard to find a stable connection. Other POS systems, such as Square and TouchBistro, offer the ability to take card payments offline.

Shopify’s key features explained

Inventory management tools

It’s worth noting that inventory management tools can only be found in the Pro plan, so you’ll need to pay to access them. These tools are fairly comprehensive and provide a ton of solutions, so it’s no surprise our research scores it a 5/5 for stock management.

On the Pro plan, you can create purchase orders to streamline your ordering process. Based on performance and seasonality, your order history can develop forecasting for your business. Low stock warnings can be set up so you don’t fall behind or run into issues, and sales suggestions are available so that you can keep an eye on which products aren’t selling.

You can access inventory analysis, and this will help you decide which items should be reordered and which are not doing as well and are taking up valuable inventory space.

Manage customers

Every time a customer shops online or in store, a customer profile is created. You can easily keep track of customer data, buying history, notes, shipping addresses, and marketing preferences. This will help you customise and plan your marketing campaigns, ensuring they are tailored for your customers.

Whenever your customer shops online or in store, their order data is synced so you can track both types of purchases. This is one of the main benefits of having your ecommerce platform and POS system linked.

You can develop a tailored loyalty programme for customers that they can use for both online and in-store purchases.

Integrated reports and analytics

The integration of ecommerce and a POS system means you can get reports and analytics from both your online and physical stores. You can generate reports and insights into products, sales, and staff performance. Your dashboard gives you an overview of your stores and sales.

Other reports you can access include discounts, finances, products, and cash flow. The extensive reporting functions are one of the reasons Shopify POS scores a 4/5 for business development in our research.

What kind of business is Shopify POS best for?

Retailers with online stores

As is clear throughout this review, we recommend Shopify POS to retail stores with an online presence. Whether you already have an ecommerce store with Shopify, or want to switch to Shopify but also want to integrate your physical store, Shopify is a good option.

The best EPOS systems for your business will depend on your unique needs and pain points. Syncing an ecommerce site to your physical store will provide you with a seamless way to manage stock, customers, and sales data.

It scores well in several of our research areas, including hardware (4.5/5) and usability (5/5). It’s a solid POS system, but it does lack the specialised features for other industries, such as hospitality. Retailers without an online store can make use of this POS system, however, there are better options out there with more features and a better price point, such as Square.

How does Shopify compare to its competitors?

Price

Shopify scores a poor 2.7/5 in the pricing department. Now, while its paid ecommerce plans do come with free POS software, this POS software is fairly basic and won’t be of much help to retailers. Compared to competitors, such as Square, which offers a robust and free POS app, Shopify is found lacking.

The paid POS version is $89 per month, per location. which can get pricey, especially when you also have to pay for the ecommerce side. This starts at a reasonable $29 per month, but this only accommodates two staff accounts, basic reporting, and four inventory locations. If your business is a start-up or a small business, this might be fine, however, you’ll likely outgrow this plan and need to pay more every month.

Pricing can get expensive with Shopify. However, for retailers who want the integration between online and physical stores, it’s worth it. If you’re one of those, it’s worth noting that while Shopify doesn’t offer free EPOS software, it does offer a 14-day free trial.

Features

Shopify offers great features for retailers with in-depth inventory management, staff management, and comprehensive reporting. However, most of these features are hidden by a fairly pricey paywall, making them less accessible to small businesses. Other POS providers, such as Lightspeed, offer tailored EPOS systems for retailers. Lightspeed also offers features such as a built-in CRM system.

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0 out of 0

Shopify

Square

Clover

TouchBistro

Lightspeed

Epos Now

Score
4.1
Score
4.8
Score
4.0
Score
4.0
Score
4.3
Score
3.8
Best For

Best for managing in-store and online sales

Best For

Best for scaling and growing your business

Best For

Best for professional hardware

Best For

Easiest EPOS system to operate

Best For

Bars

Best For

Best for managing complex inventories

Pricing

From £5/month

Pricing

£0 – £69/month

Pricing

Custom

Pricing

From £56/month

Pricing
Pricing

From £899 (one-off fee)

Pros
  • 24/7 support
  • Seamless integration with Shopify ecommerce store
  • Powerful platform ideal for any-sized retail store
  • Affordable hardware

 

Pros
  • Free POS app
  • Affordable hardware
  • Suited to small businesses
Pros
  • Sturdy POS system
  • Easy to use
  • Has a handheld POS system
  • Integrated online store
Pros
  • Designed for hospitality
  • Integrated CRM system
  • Add-on features
Pros
  • Multi-location management tools
  • Delivery app integrations
Pros
  • In-depth inventory management tools
  • Cost vs profit analysis tools
  • No monthly overheads
Cons
  • Works best when selling through your own Shopify store, not other ecommerce platforms
Cons
  • Not as comprehensive as other POS systems
Cons
  • Limited customer support
  • Reporting could be better
  • Initial investment is costly
Cons
  • Difficult to get out of contract
  • Pricey
Cons
  •  Limited customer support
Cons
  • High upfront fees
  • Not beginner friendly
  • No training mode
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Does Shopify POS have good customer reviews?

Most positive customer reviews centred around the ease of the integrated ecommerce and POS systems. Some did find that the POS system is lacking in some respects. Lots of users say how easy it is to use, which isn’t surprising considering our research rates its usability at 5/5.

Overall, yes, there are good customer reviews, but some customers did find that it lacks extensive customisation. The lack of customisation does mean that it creates a user-friendly environment.

Customer review

Shopify POS was the easiest setup I have done for my business. The integration from my e-commerce store to the easy conversation to the POS was done easily on the app and on the go! The ability to create a custom order and customer profiles, that you can add card info manually, and that you can text email, or print receipt.

Haven’t come across anything yet that I don’t love! I wish that it came with a reader for cards instead of having to pay a lot for the reader. (sic)

Victoria S,
g2.com -
Customer review

Shopify POS makes it SO easy to take sales at a brick-and-mortar location or even a pop up shop. We use it for traveling locations when we go to fairs or artist events. It makes it super easy for us to take payments of all types and stay up to date on inventory. (sic)

Julianna O,
g2.com -
Customer review

Love the synchronicity between our online ecomm store and our brick and mortar location. Like the ability to save carts. Like that each employee can login separately. Like that we can have receipts sent to customers via email or text as well as a physical receipt, if needed. Like that we can feature items in different channels (like online or in store only).

I dislike that Shopify Gift Cards are not reloadable. This feature is offered by many and most other Point of Sale providers and I wish that Shopify offered this feature as well, especially for in purchase customer returns. This would be my biggest complaint and dislike about using Shopify Point of Sale and potentially the main reason I would consider switching to another point of sale provider. I also dislike that we cannot do multiple exchanges. If someone exchanges an item for another size and then later wants to bring it back for a different color we are unable to process this additional exchange on the Point of Sale. (sic)

Amanda C,
g2.com -
Verdict

Our research team extensively compared 12 different POS systems to find the best in the market. This research focused on several areas, including price, hardware, and usability. These areas are important for businesses as they determines what you can afford, how easy it is to use, and how well the hardware performs.

Shopify performs well in the hardware category, scoring a 4.5/5. Even though the hardware is a tad pricier when compared with other providers, such as Zettle and Square, it does perform well and is not as expensive as other systems, such as Lightspeed or Epos Now.

The system is easy to use and scores a 5/5 for usability. Both the ecommerce and POS platforms are user-friendly, although there is a lack of customization because of this. It scores a 2.7/5 for pricing, as its ‘free’ POS software is hidden by a paid Shopify ecommerce plan. Unlike other providers such as Square, you can’t access Shopify POS software free of cost. The ‘free’ POS software is fairly basic and only suitable for mobile businesses or start-ups. The paid version is priced at $89 per month, per location.

Shopify POS provides tons of great features, such as inventory management, staff management, and extensive reporting. It doesn’t perform very well in the pricing department despite it’s free plan as the free version is fairly basic and doesn’t compare to free EPOS software from other providers.

Shopify POS is easy to use however there is a lack of customisation available. It’s best suited to retailers who want an online store or online stores that want to have pop-up shops.

To compare EPOS systems from other providers, you can use our free quote tool to get a clearer idea of other EPOS systems. We just need a few details about your business and we’ll match you up with the right EPOS providers. Trusted suppliers will then contact you with obligation-free quotes.

FAQs

Is Shopify POS easy to use?
Yes, Shopify is easy to use. Our research scores it a 5/5 for usability and numerous Shopify customers have said that the EPOS system is easy to use.
Does Shopify POS take a fee?
There is free EPOS software which is built into every ecommerce plan. However, this free software is fairly basic. If you only have to use the EPOS system for occasional pop-up stores, you might find that this works well. If you have a brick-and-mortar store, then you most likely need a comprehensive EPOS system. This starts at $89 per month, per location.
Can I use Shopify POS without wifi?
You can use some functions on the Shopify POS system without wifi. This includes some cash transactions and card transactions – if you’re using a third-party card reader that allows for this.
Can you use Shopify POS without a card reader?
Yes, you can. However, you’ll only be able to take cash transactions in store.
Written by:
Zara Chechi
Zara is a Payments Expert, specialising in writing about Point of Sale systems. With a Law Degree from City University of London, she has used her legally-honed research and analytical skills to develop expertise in the Business Services world. Featured in FinTech Magazine, she quickly became an expert in payroll, POS systems, and merchant accounts.
Reviewed by:
Ruairi uses his 3+ years of research experience to uncover insights which can help Expert Market provide the best business solutions for their users. He has done this by meeting with business owners to find out what is important to them and what challenges they face on a daily basis. Ruairi specialises in tools that can be used to grow your business and has done research for a wide range of categories on Expert Market, such as EPOS, Website Builders, and Merchant Accounts.