Written by Dan Barraclough Reviewed by Ruairi Shirlow Updated on 22 October 2021 On this page Industries Served Getting Started with Aldelo Aldelo Features Third Party Integrations Aldelo Customer Service What Aldelo Customers are Saying Aldelo Plans and Pricing Expert Verdict Aldelo’s Competitors FAQs Expand Most POS companies offer a single POS product that a restaurant has to hope covers all the bases. Aldelo takes a different approach, offering three products with distinct strengths and feature sets. The Aldelo solutions – Aldelo Express, Aldelo POS, or XERA POS – are highly customizable, so it’s more than likely that one will be a great fit for your establishment. Industries ServedEach Aldelo POS solution is designed with different hospitality enterprises in mind.As a tablet-based POS, Aldelo Express is the most compact and mobile of the three solutions. It’s also the most agile, offering full service functionality in a portable package. It can be run with just a printer, a till and an iPad, making it the ideal choice for smaller outlets like delis and coffee shops. It’s light, but not lightweight.Aldelo POS is a traditional desktop solution that’s flexible enough to earn its keep in many settings. It boasts features that Aldelo Express doesn't (see below), but lacks some of the analytics offerings of XERA. Overall, it’s best suited to medium-sized establishments that need restaurant service and management functions.XERA POS is the best fit for high-volume restaurants, or those operating multiple locations. The system balances traditional POS functions with advanced analytics. It’s often used in tandem with either Aldelo POS or Aldelo Express to afford users an even larger roster of features. Getting Started with AldeloThe first thing that most Aldelo POS reviews mention is how easy it is to get up and running with any of the Aldelo solutions.They all utilize the same sleek touch screen interface, though the time it takes to begin serving customers with each varies. Aldelo Express simply requires you to have an iPad and download the free Aldelo app, whereas the bulkier Aldelo POS and XERA POS take longer to install. Depending on the number of terminals and modules you want to integrate, it may be best to seek guidance from Aldelo’s support team.Thankfully, Aldelo addresses the bulk of common customer queries in a series of YouTube training videos. These cover everything from how to connect receipt printers to the steps for splitting a check.Check out the video below for a walkthrough of the Aldelo user interface: Aldelo FeaturesCore features of Aldelo systems include:Payment processingEmployee time trackingFlexible menu managementInventory trackingDual offline (local) and cloud modes (works without internet or WiFi)Split checks or itemsOrder customizationCustomer reward schemesInteractive table layoutsAnalytics and reporting (XERA offers the deepest functionality)We’ve also highlighted one special feature for each system.Aldelo ExpressStandout feature: Set security levels for different functionsAldelo Express lets you set security levels to restrict performance of certain functions to authorized employees. This reduces risk for your restaurant, allowing you to train new staff on the system without costly mistakes.Aldelo POSStandout feature: Menu Recipe EditorWith Aldelo POS, you can break each menu item down into its component ingredients and obtain detailed costings at the click of a few buttons. Handy for keeping an eye on stock levels and the profit margins on each item you sell. You can also adjust recipes on the fly when key ingredients start to run low.XERA POSStandout feature: Caller ID softwareXERA acts as a customer call management system when integrated with your phones. It's handy to view a customer’s order history (stored on the system) or place them on hold while you serve another customer. Third Party IntegrationsAldelo offers fewer third-party integrations than some suppliers. For most, that won't be a deal breaker, but it may deter loyal users of other software packages. This means that you won’t find support for Grubhub, BeerBoard, OpenTable or Xero.Aldelo does support QuickBooks, but not without paying for an additional piece of bridging software called Aldelo Accounting Integrator. With three Aldelo POS reviews in one, we conclude that they all lack the simple cross-platform compatibility of many competitors. Aldelo Customer ServiceManuals, support documentation, and select third-party software is all available for download online. Rather than developing software in-house, Aldelo acquires software from third-party vendors like Epson, Toshiba, Pioneer POS, HP. Full customer support on Aldelo software is available 24/7 via chat or email, with additional support available by phone on a reasonable schedule. What Aldelo Customers are SayingCustomers appreciate Aldelo solutions for their ease of use, which, in turn, simplifies employee training.One through-line in most customers’ Aldelo POS reviews, however, comes down to money. The ability to streamline FOH performance means more turned tables. The ability to implement gift card and customer loyalty programs cultivates repeat business. And the powerful analytics from XERA give a granular view of nearly every aspect of performance, showing you areas of opportunity that might not otherwise be apparent.Each of these things can help your restaurant's bottom line, and it’s also possible to mix and match solutions. For example, using XERA for its advanced analytics alongside either of the other two products is common. Aldelo Plans and PricingAldelo doesn't list product prices on its website because each restaurant’s needs are different. A small takeout joint needs to be equipped differently than a full-service restaurant or chain of eateries.For this reason, each solution is tailored and priced according to the project at hand. Expect to pay up-front for hardware and monthly for the software. The number of POS stations and add-ons you need will factor into the overall system price. Expert Verdict: Which Aldelo POS System is Right for your Business?This is normally the point in a review where we’d deliver a final verdict about a company’s product. Would we, on the whole, recommend the Aldelo Express, POS and Xera? Yes, but there are also more fully-featured solutions on the market that might suit your needs better. Plentiful online training videos and stellar customer service with Aldelo make for a smooth user experience, but the lack of third party support does restrict these POS systems' functionality.The sheer variety of hospitality POS options can easily overwhelm the uninitiated. After reading Aldelo POS reviews, you may have an idea of the direction you’ll need to take to properly outfit your restaurant. On the other hand, you may also still have questions. In either case, you can make an informed decision in a matter of minutes by comparing restaurant POS system quotes. Compare Quotes From Leading POS System Providers and Save Do you currently own a POS system? Yes No It takes just 30 seconds... Aldelo's Competitors Aloha (NCR) Look beyond Aloha’s (now an NCR brand) slightly old-fashioned user interface, and you’ll find deep features in this hospitality POS.Read Aloha Review Upserve Upserve (formerly Breadcrumb) shines all round, but if a strictly iPad-based system isn’t what you’re after (it’s not for everyone, for a number of reasons), Aldelo offers alternatives. EPOS Now EPOS Now boasts the best third party service compatibility of the bunch, making it one of the best POS systems in Canada. FAQsHow much does Aldelo POS cost?The Aldelo POS can be downloaded at no cost if you use Aldelo Pay Merchant Services. If not, Aldelo’s pricing starts from $99 per month per device, which is considerably more expensive than its competitor Ligthspeed’s entry price point of $69 per month.How do I change the time on my Aldelo POS?To change the time on your Aldelo POS, you simply need to double click on the time icon that’s located on the right hand side of the task bar. Then you can change the date and time to your desired values. Written by: Dan Barraclough Dan’s a Senior Writer at Expert Market, specialising in digital marketing, web design, and photocopiers, amongst other topics. Reviewed by: Ruairi Shirlow Business Services Researcher Ruairi uses his 3+ years of research experience to uncover insights which can help Expert Market provide the best business solutions for their users. He has done this by meeting with business owners to find out what is important to them and what challenges they face on a daily basis. Ruairi specialises in tools that can be used to grow your business and has done research for a wide range of categories on Expert Market, such as EPOS, Website Builders, and Merchant Accounts.