Vonage Review and Pricing

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Vonage is one of the largest phone system providers, with VoIP services designed for both small to medium-sized businesses and large corporations. However, our researchers have found that it’s the best VoIP software provider for small businesses, with an affordable and scalable cloud communications platform for smaller companies.

This Vonage review will go through the key factors you need to look into when shopping for a phone system: pricing, inbound and outbound communication features, integrability, scalability and customer support.

Our comprehensive research on Vonage will be the basis to help measure how this phone system performs against the rest of the top 8 providers. We’ll also highlight its standout features plus its pros and cons.

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Best For

Small Businesses



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Check out Vonage's affordable plans

With prices starting from £9/line/month, Vonage has VoIP services for small to medium-sized businesses or large corporations.

Vonage’s Pros and Cons


  • Wide range of software programs and features for scalability
  • Affordable plans
  • All plans include 24/7 live support


  • Limited security options
  • Missing some outbound communication features

Pro: Wide Range of Software Programs and Features for Scalability

Vonage doesn’t just offer lots of CRM tools but helpdesk giants too. Some of these include Hubspot, Office 365, and Salesforce. Vonage also offers key features that will allow you to improve the efficiency of your business. There is no limit to the number of users on any of Vonage’s plans. Although, there’s an additional cost to add communication features, such as call queue, ring groups, call barge, and call whisper. This is why Vonage scores an impressive 4.5/5 in scalability. GoTo Connect, however, scores lower than Vonage at 4.4/5 in scalability because there are only a few software platforms that you can integrate with. Thus, research shows that Vonage has a more scalable system.

Pro: Affordable Plans

Vonage’s least expensive plan starts at £9 and has over fifty standard features plus  24/7 phone support. However, it lacks some inbound communication features such as ring groups, customizable greeting, and virtual receptionist. Despite that, it still scores 4/5 in pricing because it’s still packed with other important communication features such as voicemail, spam prevention, and toll-free numbers.

RingCentral, however, scores 2.3/5 in this category because its lowest plan costs £7.99 per user, per month and it doesn’t offer ring groups and call queue in it, not until you upgrade to their Premium or Ultimate Plans.

Pro: All Plans Include 24/7 Live Support

All of Vonage’s business phone plans offer 24/7 live support, with user forum, knowledge base, live chat, email, and phone support. Its customer support score is 4/5 because you need to pay an additional fee if you want to take advantage of the onboarding support during the initial setup.

Meanwhile, GoTo Connect also gets 3.4/5 because it doesn’t offer 24/7 customer support on any of its plans. Now, 8×8 gets a perfect score in the customer support category because all customer support channels are available in all its plans including those that aren’t included in GoTo Connect but, like Vonage, their onboarding support costs extra.

Con: Limited Security Options

While all data signalling traffic flow through the Vonage platform is encrypted, multi-factor authentication can’t be set up for user accounts and password rules aren’t enforced. This sees Vonage score slightly above average of 3/5 for security in our research. It is, however, compliant in a number of fields, including HIPAA, HITECH, HITRUSTand PCI.

DialPad also scores 3/5 in this category because, like Vonage, it doesn’t enforce password rules, too. Hence, its low score.  8×8 scores a perfect score in security because it offers more security options such as multi-factor authentication, software encryption and compliant in a lot of fields. However, 8×8 doesn’t offer password rules and user permissions in its Express Plan.

Con: Missing Some Important Outbound Communication Features

Vonage gets a score of 4/5 for features in our research because while it offers lots of outbound communication features across all of its business plans, it does fall short. Call conferencing, efax plus CRM and helpdesk software integrations come with additional costs. It’s also missing task management, call transcripts, and a call flow designer.

8×8, on the other hand, scores 4.6/5 in this category because it offers call conferencing, efax and software integrations without any extra charges.

How Much Does Vonage Cost?

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Desktop app

Mobile App

Call Forwarding

Call Transfer

Vonage Meetings


All Select plan features

Call Monitoring

Call Queue

Virtual Receptionist

Call Group

Call Recording: On-Demand


All Professional plan features

Calling UK landlines: unlimited

Calling UK mobiles: unlimited

Call recording: company-wide

Integration suite

These business plans come on a minimum one-year contract, which you may cancel at any time through Vonage’s online portal or customer care hotline. However, if you need to cancel within the contract period, an early termination fee may apply. Apart from that, a call set-up fee may apply if calls were made outside your plan. They are billed per minute where part minutes are rounded off to whole minutes and are billed to the nearest whole penny. Still, Vonage gets a pricing score of 4/5 because it offers great value for money.

Meanwhile, GoTo Connect also gets an average of 4/5 in this category because its plans offer more key features and provide 24/7 support and its least expensive plan costs only £8.95. Plus, it offers unlimited domestic and free international calls to over 50 countries without getting tied to a contract, making it best for businesses with international clients.

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Whatever the size of your business, Vonage has a plan for you. Prices start from £9/line/month.

Vonage’s Standout Features

Smart WAN

Vonage seems to have fully embraced digital transformation by utilising an SD-WAN solution. Vonage’s SD-WAN solution, called smart WAN, allows you to enjoy voice, video, and data without compromising on quality, privacy, and control. It allows your business to continue through disasters, such as power outages, as it creates fail-safes on multiple broadband connections that help minimise disruptions. This will prove beneficial for businesses as it helps reduce overheads. There are other benefits that come with it too, such as enabling cloud usage and improving performance. This is why most phone system providers use SD-WAN software.Businesses that are shifting to remote work would benefit from this. A hybrid business, for example, has started to adopt this technology as part of its network connectivity strategy and security control.

Vonage Reach

With so many people making use of cell phones, it seems only natural that texting is the ideal form of communication and the main reason why phone system providers include this service in their plans. While there is an extra cost for the SMS feature to be added to your Vonage business plan, the additional cost isn’t just for a simple SMS/chat service. Vonage Reach is a powerful communication service platform that allows you to send a text message to one recipient or hundreds of recipients. This feature also allows you to do landline texting, cross-channel marketing and smart targeting which enables you to get more leads and close more deals in a short amount of time.


Vonage’s e-commerce platform is Volusion, which has been in the e-commerce industry since 1999. You can request this app to be added to your Vonage plan and setting it up is so simple. You can create your online store in minutes and immediately start selling online.

Through Vonage’s unified communications solution, this integration between Vonage and Volusion will be able to provide a better customer experience and even lower communication costs.

What Kind of Business is Vonage Best For?

Vonage is best for small businesses because it has the ability to create a comprehensive service based on the features and tools it offers on all of its plans and because of that, it can serve as a powerful solution that fuels growth and innovation. With features such as unlimited nationwide calls, free international calls, and SMART WAN software, businesses get the opportunity to fully explore digital transformation and quickly scale digital solutions.  It is worth noting that Vonage’s comprehensive system can meet corporate-scale business communication needs, too.

How Does Vonage Compare with Other Phone Systems?

Our in-depth research allows us to measure Vonage’s performance and compare its ratings with the top phone system providers. Vonage scores fairly well in a few of these categories, but we will do a deep dive into each category below.

PlatformsVonage8×8Ring CentralGoto ConnectDialpadNuacombOnlineGoogle Voice
Inbound & Outbound Communications Features44.
External Connections3.
Customer Support4553.44.53.533.1

Inbound and Outbound Communication Features

Vonage scores 4/5 for features in our research because Vonage is feature-rich especially in the inbound communications services. Most features will be available especially when you upgrade to its Professional and Ultimate plans such as call queue which isn’t usually included in other providers’ plans. However, some outbound communication features aren’t available on any plans, such as call transcripts, call-flow designer, and task management.

Meanwhile, more outbound communication features are available in 8×8’s X2 and X4 Plans, including call transcripts and call-flow designer, which aren’t included in any of Vonage’s plans.

Integrability and Scalability

A scaling strategy can easily be mapped out and accomplished when the communication solutions you have are at a level that allows you to function far beyond the traditional system. Vonage has a line-up of powerful integration software services that you can choose from and integrate with your system. This includes: Hubspot, Office 365 and Salesforce.

However, RingCentral scores a near-perfect 4.9/5 in this category, despite not offering software integrations in its Essentials and Standard plans. That’s because it has a variety of software programs for CRM, helpdesk, web conferencing, and internal and external live chat integrations that you can choose from once you upgrade to its Premium or Ultimate Plans and with a variety of ready-made integrations, business growth is inevitable. Read more in our RingCentral review.

When it comes to scalability, however, Vonage’s good integrability record gives your business the opportunity to scale, earning an average of 4.5/5 in scaling. Aside from that, Vonage offers collaboration features, such as team messaging, document sharing, and video conferencing will allow you to improve the efficiency of your services. Adding communication features, such as call queue, ring groups, call barge, and call whisper will require an additional charge but despite the additional charge, adding these to create an optimal service is what makes it such a scalable system.

Customer Support

There is an additional cost if you need to utilise its onboarding service. Plus, Vonage’s uptime guarantee is only 99.99%, meaning there is a 0.1% chance of downtime per month, which is roughly 43 minutes. This ranks it third in the customer support category where they get a high 4/5 score in our research. However, Vonage has various customer support channels, including a user forum, knowledge base, phone and 24/7 live chat and email support.

8×8, on the other hand, ranks first with a perfect 5/5 in this category because it offers various customer support services, including onboarding support, where they offer free online courses.

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A wide range of software programs and features at an affordable price awaits!

Does Vonage Have Good Customer Reviews?

Our researchers have gone through customer reviews across business review sites, such as G2, Capterra, TrustPilot and TrustRadius. Vonage’s average customer score is a solid 4/5.

This is some of what they have to say about Vonage’s service:

``Great service``

Taner from Sales was great in helping us with what we needed. Quick, professional, and made it really easy. Highly recommend! (sic)


Storm Business, I.T.
- 27 January 2023, Source: TrustPilot
``Great customer service from George!``

Had an issue dialling to a couple of countries so I got in contact. George helped me straightaway and managed to resolve the issue. Unfortunately there are strict voip rules in a country I was trying to dial to which George explained to me clearly so not an issue on Vonage’s end. Have been very happy with the Vonage customer service the past few times I’ve contacted to keep up the good work guys! (sic)


Alisha Sita,
- 12 January 2023, Source: TrustPilot
“No further update (YET!)”

It’s been almost 48 hours since my last contact with Vonage where my issue was being escalated to an engineer (as neither the Vonage agent or I could perform a simple task in the call blocking section of the portal). No update and no resolution. My request is obviously very low on their list of priorities. Even a quick email to advise they were still working on my issue, or the problem required more work than expected, would have been appreciated. In these instances, communication is great provided it’s two way………

Such as shame, as John mentioned on my previous review, I had a very favourable call with another agent just over two weeks ago. I suppose it’s a case of “famine or feast”!

If only they were as quick with their resolution of problems as they are with requests for positive feedback! (sic)

1/51 out of 5 stars rating stock illustration. Illustration of evaluation - 162079725

- 24 January 2023, Source: TrustPilot

Growth is the topmost agenda in the business world but with businesses struggling to emerge from the economic crisis, growth has been a challenge. However, Vonage offers essential features you can choose from to create a broad service that could help drive business growth. Its comprehensive communications technology can cater to an enterprise, but its simplicity and flexibility make it compatible with small businesses, too. So, we recommend Vonage to startups that are refusing to be left behind and whose top goal is to drive business growth fast.

However, it is lacking in some important inbound communication features such as ring groups and call queue in their most basic plan. Meanwhile, GoTo Connect has all the inbound communication features available in every plan, making it the best in low-price longevity except Vonage has better scalable business solutions because they offer a variety of ready-made integrations and are even cheaper than GoTo Connect.

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Written by:
Dudez Ignacio body shot image
Dudez Perez-Ignacio is a Content Writer for Expert Market, specialising in writing about phone systems and helping readers learn about innovative communication technology trends and insights, prioritizing value to help drive business growth. Researching and writing about this every day means Dudez is fluent in the complex vocabulary of business phone systems.
Reviewed by:
James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.