NCR Silver POS Review

Is the POS system “made for restaurants” made for your restaurant?

Pros

Great customer support
Modern. sleek interface
Charges based on what you need

Cons

Unclear pricing
Lack of integration with third-party apps

NCR Silver POS offers a sleek, made-for-restaurants system, backed by 135 years of industry experience. The system is packed with great features such as insightful analytics, an employee portal, online ordering and even payroll and HR services.

Read on to explore our NCR Silver POS review and discover its benefits and features alongside customer reviews. You can also use our free comparison tool to get quotes from trusted POS suppliers tailored to your business needs.

What are NCR Silver’s features and benefits?

✓ Great Customer Support

NCR provides 24/7 live support which customers describe as quick and reliable. This support gives you and your team the confidence to know that any issues will be dealt with as quickly as possible.

Running into problems with your POS system that can’t be fixed quickly can cause major repercussions for your business, revenue, reputation and customer service.

✓ Actionable Analytics

It can be overwhelming trying to untangle tons of data into a useful format, but NCR Silver does it all for you and creates insightful and actionable analytics. Its reports are simple and straightforward, making it easy to figure out what works and what doesn’t based on the data.

✓ Employee Portal

Having an employee portal on your POS system makes it easy for your employees to manage their schedules and submit their availability and requests. The portal provides automatic suggestions to make it easier to schedule your employees.

Employees have the ability to swap shifts and communicate via the portal, making teams more cohesive. Employees can also clock in and out, which helps you stay on top of staffing needs.

✓ Online Ordering

Being able to seamlessly take online orders can introduce a huge stream of revenue – and integrating this task with your POS system makes it easier to get orders right. Customers can place orders for delivery or in-store pickup, or even from their tables and pay from their own devices.

✓ Payroll Integration

NCR HR provides payroll outsourcing that includes HR and payroll solutions. You can opt for these services if you want to keep everything under one system, since they make it easier for you to file taxes and manage employee pay. And thanks to the employee portal, hours worked are already stored on the POS system.

How much does NCR Silver cost?

Package

Price (per month)

What you’ll get

Starter

From $0

Cloud-based processing
Payment processing: 2.99% + $0.15/txn
Restaurant-grade hardware
Email marketing
Setup fees covered
24/7 customer support

Premium

From $165

Everything above, plus:

Payment processing: 2.25% + $0.15/txn
Mobile app and analytics
Online ordering

Optional add-ons:

Kitchen production
Advanced reporting
Inventory
Labour scheduling

The great thing about NCR Silver’s pricing, despite its lack of transparency, is that you only have to pay for what you need. To get an accurate quote, you’ll need to contact this provider directly.

There is a demo available which makes it easier for you to determine if the system is aligned to your business before you invest.

You can use our free tool to get quotes for your business, to compare and save.

Is NCR Silver right for my business?

“I want to build my email list”

The NCR Silver POS system is a great choice if you want integrated marketing tools. It offers email templates and integrated customer data so you can build up your email list, focus on your marketing strategies and create a platform that can handle multiple aspects of your business, from ordering and inventory to employee schedules and payroll.

“I need a POS that can keep up with my busy restaurant”

NCR Silver POS has several fantastic front-of-house features that will make it easy to run a restaurant of any size, no matter how busy it gets. Checks can be easily split by numbers or individual seats, giving your customers a seamless experience throughout.

There are separate order queues so that dine-in, takeout, delivery, catering and even drive-thru orders are dealt with correctly and promptly. Payments are secure, and you can even take them offline. Speaking of, while in offline mode you can still clock in, share orders between devices, send orders to the kitchen, and adjust tips.

Use our free quote tool to compare and save on POS systems

Get quotes here

What do NCR Silver customer reviews say?

“This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it’s supposed to do quite well. However, like any software, it takes some getting used to, and it’s only after a few weeks that you really get comfortable with NCR Silver. Some aspects of it are really useful – for example, we live in an area where our internet keeps going down, and this system will continue to function even when that happens.

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.”

Anonymous,

TechRadar - February 2022

Verdict

Using NCR Silver POS is a great way to keep your business running smoothly with restaurant-grade hardware. NCR Silver has been created with restaurants in mind but it can also be used in other retail establishments, making it a convenient choice for multiple locations. You can also tailor the system and opt for a quick-service or a full-service mode.

NCR Silver’s pricing structure is unclear, which can make it hard to accurately compare to other systems, but this is common amongst POS providers. Identifying what’s most important for your business is one of the best ways to make a final decision about your POS system. NCR Silver provides great customer support, a sleek interface, an employee portal and other nifty features that make it a top choice for restaurants and retailers.

If you’re still a little stuck, you can make use of our free comparison tool. Using a few details about your business, we can match you up with trusted POS providers, who’ll contact you with no-obligation quotes to help you compare and save.

What other POS systems could I consider?

Check out our other reviews to find out what competitors are offering:

Clover POS	Is Clover POS right for you?
Square	Square POS review
Aldelo POS	Aldelo POS pros & cons

FAQs

What are the benefits of investing in a POS system?

There are several reasons you should go for a POS system. It will make it easier to:

Process card payments quickly
Collect insightful data
Serve customers on the go
Incur minimal costs per transaction

How does a POS system work?

A POS system combines hardware and software to help you carry out important processes such as taking payments and managing inventory. POS systems are a central point where several processes come together and are displayed on a touchscreen.