The Best Restaurant POS Systems in Canada

As far as customers’ tastes go, the call for technology to provide a smoother dining experience is a growing trend – having been recently addressed at the RC Show, one of the Canada’s biggest hospitality and foodservice expos.

POS systems are at the forefront of this movement – and according to our market analysis, Square is the best POS system to help you with that. That said, we were also impressed with five other providers, which we cover in this ranking.

Square packs a restaurant-specific version, which means you can easily put kitchen and front of house in conversation, and an intuitive interface, which offers massive help in those rush hours. Accordingly, it receives a high overall score of 4.7/5 in our independent research.

If you’re unsure if Square is the best fit for your eatery, you can use our free comparison tool to get custom quotes straight from the providers. However, if you’d like to know more about our research’s findings, read on to find out about other six outstanding POS systems we analyzed.

1. Square – Best Overall

Why we like it

You can customize your menus however you like, add items to a display group, and place the best sellers on the main menu to speed up checkout times. These amendments can be made from anywhere and can be applied to all your locations. Your menu can also be updated with bulk additions, and you can even apply taxes and modifiers in bulk. All your online orders are managed on one screen, no matter who’s picking up the delivery, streamlining your service.

Using Square, you can also make life easier for your staff by applying advanced discounts, giving both your customers and staff a smooth experience. Click-and-drag tools make it easy and quick for you customize your table layout, and you can also monitor every seat so you know which tables are about to turn.

Square for Restaurants offers a Plus plan, which includes a feature that enables you to add a service charge to large groups. Plus also includes the ability to share the same settings among different staff members’ accounts, ensuring everyone is on the same page. A helpful feature is close of day reports so you aren’t left working past your bedtime. You can pull up shift reports for each employee to ensure everything is as it should be.

The Square POS app is free, and is handy if you run a start-up or small business – however, we recommend Square for Restaurants for its restaurant-specific features. The hardware that comes alongside the software – such as a card reader and stand – are affordable, so you don’t have to fork out thousands just to set up your POS system. Square is cloud-based and will run on any iPad or iPhone that has a Lightning port and runs iOS 10.0.2 or later.

How does Square compare to its competitors?

Despite cinching the number one spot, Square does lack some features, such as as reservations. If you want this feature, you’ll have to integrate it into your POS system via a third party, meaning extra costs and effort. That said, Toast and Touchbistro also have this limitation.

Square also lacks comprehensive inventory management tools, unlike Epos Now. Full-service restaurants may struggle without in-built reservation tools or advanced inventory management, so Square could be a better option for limited service restaurants. Full-service restaurants might be better off with a POS system such as Lightspeed. Lightspeed is on the pricier side, however, it has been designed specifically for the restaurant industry and includes advanced restaurant features and is able to handle multi-locations.

2. Clover – Best for Staff Performance Tracking

Why we like it

Many users have noted that the interface is easy to use, so your staff don’t have to deal with a difficult and clunky system. If you want to take your business online, a pre-built integration gives you the ability to launch an online store, and manage your online and in-store inventory from one dashboard.

If you want sturdy POS hardware and a payment processor, Clover is a good fit for your business. If you’re in need of a more feature-rich POS software, you might be more suited to Square or Vend. Clover’s payment processing rates are lower than Square’s, however, although you’ll still need to fork out a monthly fee.

Clover’s help and support scores a 4/5 in our research, thanks to its online assistance and dedicated Clover support number. This number is displayed on the Clover hardware, for easy access. But be aware that the software does only run on Android, which can be limiting if you currently use or want to use iOS devices.

How does Clover compare to its competitors?

Whilst Clover’s hardware is well-suited to its purpose, the software leaves a lot be desired for many users. The software is missing many functions and features that need to be added to the system via a third party app. The issue with this is that these third-party apps don’t integrate with each other. For example, if you download an invoicing app and a rewards app, the system cannot accurately track this and give the customer their rewards.

Another issue is that, if you run into problems with a third party app, you’ll need to deal with it with the app provider and not Clover, which can increase the amount of time it takes to resolve the issue.

3. Epos Now – Best for Chains

Why we like it

Epos Now offers a restaurant POS system that includes features such as: inventory tracking, robust reporting tools, and connection to major delivery apps.

Its Kitchen Display System is comprehensive, and allows the kitchen to receive orders in real-time. Online orders are also added to the KDS so both in-person and online orders are dealt with efficiently. Last-minute changes can also be made to orders.

Conveniently, Epos Now scores highly in the customer service department with a 4/5. You can contact customer service via phone, email, live chat, or reach out to the Epos Now community online.

How does Epos Now compare to its competitors?

With a score of 1.7/5 for price, Epos Now has the lowest score for pricing in our research because of its high fees. Core hardware and software starts from $1,145 + $39 (standard) or $54 (premium) per month for software. These prices are higher than providers such as Square which has free POS software and hardware that starts from $29.

4. TouchBistro – Best for Customer Service

Why we like it

Table management tools empower you and your staff to provide your customers with a seamless service by monitoring factors such as distances, spend, and time seated. You can access the system from a smartphone, so orders can be taken tableside with all the necessary notes and amendments and be sent to the kitchen. TouchBistro scores well in the business and stock management areas, scoring a 5/5 for both.

The system is simple, intuitive, and flexible, making it ease to use. The system is fast and able to cope with a high volume of orders without slowing down or affecting service. Some users have reported that TouchBistro’s card machine is too small and difficult to use. You can use a third-party card reader, but these don’t tend to integrate well, causing delays, which can be time-consuming.

How does TouchBistro compare to its competitors?

TouchBistro gives you the option to add on features to create one comprehensive platform, including reservations, marketing, online ordering, and gift cards. These come at a cost, and compared to lots of other POS systems where these features are included, this can add up price-wise. You can get a free quote on the TouchBistro website, which can help you assess your options and whether or not this is an affordable system for you. If you’re keen to use a system where you receive tons of customer support, it may be worth it, however the core system is a little lacking in features.

TouchBistro does not offer a free trial so you can test out whether or not you’re happy with the interface and features, which can make it harder to decide whether or not this is the right system for your restaurant. Once you’ve signed a contract with TouchBistro, it’s difficult to opt out. Failure to alert TouchBistro with written notice 30 days prior to your desire to end the contract means you get locked into another contractual period.

5. Lightspeed – Best for Ease of Use

Why we like it

You can integrate delivery and contactless online ordering, diversifying your revenue streams and expanding your restaurant’s reach and customer base. Online orders are consolidated one one screen, so your kitchen can work efficiently.

You can adjust your floor plan and move tables on the Lightspeed app so you can make any last minute adjustments, ensuring your staff are immediately aware of any changes. Items can transferred to a different table, seat or floorplan, giving your customers a great experience. Your customers can order by course or seat and split the bill with ease. It’s no wonder that Lightspeed’s till feature scores a 4.5/5.

Direct Order Mode is also available, so you can take orders and payments quickly.

Lightspeed’s reporting functions make it easy for you to see what’s working and what’s not, so you can quickly adjust and make the necessary changes. Lightspeed Payments is integrated into the platform, so your customers can pay with a credit or debit card and mobile payments. However, in order to use Lightspeed Payments, you have to purchase a specific card machine, incurring extra cost or inconvenience if it’s not your preferred choice. Your payment reports sync to your back office so you have easy access to your numbers. Lightspeed also boasts an expert team who can give you advice on chargeback management and fraud assistance.

Lightspeed is scalable, making it a great option for businesses who expect to expand. You can start out with a less comprehensive system, but as your restaurant grows, the system can grow alongside it. This means you don’t pay for features you don’t need.

How does Lightspeed compare to its competitors?

Lightspeed is flexible, but the number of options, add-ons, and integrations means it can take a long time to set up and get used to, making it difficult for those who lack tech experience. The add-on features come at a cost, which can add up to make it an expensive option.

Lightspeed’s POS app is accessed via an iPad, making it convenient, flexible, and efficient. However, you may want to opt for a system that has purpose-built hardware, such as Toast. Restaurant-grade hardware is typically stronger, more durable, and built to withstand factors such as a very hot kitchen.

6. Toast – Best for Features

Why we like it

Toast Go® is a handheld device that increases order efficiency. The Toast Go® is extremely durable as it’s spill, drop, and dust proof. With a 24-hour battery life and a processing speed that’s up to three times as fast as the previous model, your customers and staff are in for a smooth experience.

Square’s free POS app is type of handheld POS system as it can be used on smartphones. In comparison the Toast Go is a lot more expensive although it has the advantage of being made from durable material, handy for restaurant environments. Toast does score slightly higher than Square in the hardware area, with a 4.1/5 compared to Square’s 4/5.

Toast’s Kitchen Display System is key to running an efficient and tight ship. Everyone in the kitchen can have visibility on the KDS, and all the info they need to provide a seamless service. Toast claims that its self-ordering kiosks reduce wait times. These kiosks give customers the freedom to customize their orders and pay with a contactless form of payment.

Online ordering is made commission-free with the tools offered by Toast. Online orders can be integrated into the POS system so your kitchen can seamlessly prepare in-person and online orders. Toast also offers a customer relationship management (CRM) system, giving you the tools to develop a relationship with your customers. The CRM system gives you marketing tools such as restaurant-specific email templates, automated campaigns, and the ability to build an email list. That said, some users have reported that the syncing is not always accurate, which can mean information such as inventory levels is incorrect.

How does Toast compare to its competitors?

Toast offers tons of features helpful for managing a restaurant, however its customer service is reported by users as being fairly slow. This can cause major hiccups, especially in a fast-paced environment.

Plus, Toast POS only runs on Android, which can be a drawback depending on your preferences and current devices.