Best 4 hosted VoIP solutions in Australia

voip phones australia

By Aimee Bradshaw | Writer and researcher | Published: 31 January 2019

VoIP, or ‘Voice over Internet Protocol’, is an effective and modern way for businesses to communicate. But which are the best hosted VoIP solutions in Australia? That’s what we wanted to find out. We’ve read customer reviews and compared features and prices to find the best VoIP systems in the country.

The Comsource Cloud PBX came out on top. It’s a great product that customers love. That said, it might not be the best choice for everyone…

Let’s take a look:


The best hosted VoIP solutions in Australia

The best hosted VoIP solutions in Australia are: Comsource, 8×8, RingCentral and Skype.

1
ComsourceBest for customer supportRead Review
2
8×8Best for SMBsRead Review
3
RingCentralBest for large businessesRead Review
4
SkypeBest for international startups making infrequent callsRead Review

1. Comsource Cloud PBX

Best for customer support

Comsource is a Melbourne-based business with a great hosted VoIP solution that’s perfect for businesses of all sizes. Straight-up pricing combined with a reliable product and personal service is a combination that’s impressed Australian businesses. A huge array of handy features and multi-site capacity makes this hosted VoIP technology a great all-round choice. Price is $55 per line.

Pros:

  • ‘Cloud simplicity’ – no need to worry about housing or repairing hefty pieces of equipment, and all changes can be actioned in minutes
  • Get multi-site ready – work from home, work from the office, work from the other side of the country – it’s all the same to Comsource
  • Grow as you grow, with new lines added in minutes
  • Great, personal customer service

X Cons:

  • At $55 per line, it’s not the cheapest – however this price includes all local, national and mobile calls
  • No international call prices displayed, so may be unsuitable for businesses operating overseas

2. 8×8

Best for SMBs

8×8 is one of the biggest office phone providers in the world. They count big names including McDonald’s – and Expert Market! – among their clients. Being a larger company, they’re able to offer a broader range of services. That said, you also compromise on the ‘personal touch’ that you get when dealing with smaller companies. Prices available upon request.

Pros:

  • Plenty of plans to choose from, whether you’re a small business or a contact centre, and easy to upgrade as you grow
  • Cheapest plan includes free long-distance calls to 14 countries

X Cons:

  • Reviews suggest customer services occasionally fall short (as is typical of a large organization)

3. RingCentral

Best for large businesses

RingCentral is another huge VoIP provider in Canada. They provide VoIP solutions for businesses of all sizes, but packages for larger businesses is where they really excel. With the opportunity to get connect 200 people in a meeting, 10,000 toll-free minutes and 24/7 customer support, RingCentral is a great choice for bigger companies. Prices start from $22.99 (the Ultimate Plan for large businesses is $66.99).

Pros:

  • Free 15 day trial available with all plans
  • With the Ultimate Plan, you can include an incredible 200 people in a meeting using VoIP technology

X Cons:

  • The cheapest plan includes only 100 toll-free minutes, which is much lower than competitors
  • Poor Trustpilot rating: a lot of negative customer reviews complaining of difficulty cancelling contracts and patchy customer service

4. Skype

Best for international startups making infrequent calls

Skype is a little different from the other VoIP providers on this list. Why? Well, for starters, it’s free. You just need to download the app on your mobile or desktop, and you’re ready to go. Of course, being a free service, you won’t get anywhere near the same quality as with a paid VoIP service. You’ll also only be able to communicate with people who have the Skype app. However, if you’re a small startup that doesn’t frequently make calls, it could be just what you need – at least for now.

Pros:

  • Plenty of plans to choose from, whether you’re a small business or a contact center, and easy to upgrade as you grow
  • Cheapest plan includes free long-distance calls to 14 countries

X Cons:

  • Reviews suggest customer services occasionally fall short (as is typical of a large organization)
Need a VoIP phone system for your business? Get Free Quotes

Expert Verdict

The Comsource Cloud PBX is our top hosted VoIP system in Australia. They say you get what you pay for, and this system is great value. Plus, the customer service is second to none. However, businesses vary hugely in size and shape, which is why there’s no ‘one provider fits all’ option. If you’re looking for a VoIP solution for your business, your best bet is to compare quotes with your own requirements to find the best match.


FAQs

What is VoIP and how does it work?

Good question! VoIP stands for Voice over Internet Protocol. Still none the wiser? We don’t blame you!

Check out this video to find out what VoIP is all about, and how is all works. You can also read our VoIP guide for more info:


Is VoIP cheaper than landline?

Yes! VoIP uses the existing internet connection, so you don’t need a whole new system installed, and this makes it a much more affordable option.


Which is the best VoIP provider for small businesses in Australia?

There are plenty of good option, but our review indicates that Comsource and 8×8 are the best VoIP providers for small businesses in Australia.

Aimee profile image
Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.

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