Nexgen Review: Is it the Best Phone System Provider for Your Business?

nexgen logo

Nexgen is one of Australia’s biggest telephone system suppliers. Read our Nexgen review to find out if it’s the right supplier for your business

Nexgen review ratings
Customer Service

What is Nexgen?

Choosing the right business telephone system is the key to communication success.

Nexgen is one of Australia’s most popular telephone system suppliers, and rightly so. The company consistently scores big with its clients, providing awesome customer service and spot-on solutions.

The team at Nexgen offer tailored telephone system solutions to small, medium and large businesses. So whether you own a local beachside business in Byron, or a well established consultancy business in Melbourne, Nexgen will always deliver the goods.

Find out what Nexgen can offer your business in this review.

Get free, tailored quotes from the best phone system providers for your business
Do you already have a business phone system?
Just answer a few questions – it only takes a minute!

What can Nexgen offer your business?

Nexgen firmly believes in the power of innovation. What does that mean for your business?

Firstly, you’re always going to receive the latest telephone system technology from them. This comes in the form of top quality hardware from the likes of NEC and Panasonic.

Secondly, Nexgen’s phone system solutions are all connected to the National Broadband Network (NBN). This type of phone system is called a VoIP phone system – it means it uses the internet to make phone calls. And what are the benefits of an internet enabled phone system?

  • Cheaper phone calls to local and international numbers
  • A bespoke phone system tailored to your business
  • Low maintenance
  • Easily move the phone system from one premises to another
  • Use the same number from any device
  • Access your phone system data from anywhere

Nexgen’s team of telephone system engineers will recommend and install the best telephone system for your business. This could be:

  • An on-site, self-hosted phone system
  • A cloud based phone system
  • A hybrid VoIP phone system
  • Video conference setup

They’ll also be able to look at your existing phone system and your NDN connection, and work out whether you require a UNI-D VoIP phone system (standard) or a UNI-V phone system (best for businesses).

What phone system features can you expect to benefit from?

First of all, let’s address what UNI-D and UNI-V phone systems are. Imagine UNI-D is like having dinner at the pub. It’s perfectly tasty, and satisfies you for the most part.

UNI-V is like having a meal out at a fancy restaurant. It kind of goes above and beyond to please you– the service is speedy, and the waiting staff focus all their attention on your table.

A standard UNI-D phone system is great for homes, and even for smaller businesses where there isn’t so much demand for a mega high performance telephone system.

But with its super-speedy fibre connectivity and ability to prioritise voice data over other data entering your business network, a UNI-V solution from Nexgen will provide the highest quality phone calls.

So what will both types of VoIP phone system offer you?


Whether you choose a UNI-D or a UNI-V connection, a Nexgen VoIP phone system will offer you all the features you need to run your business better. We’ve broken down these features into a handy list below:

Voicemail to email

Your phone system will send all of your voicemails to your email inbox via the internet. This means you can check on them, no matter where you are or what device you’re using.

Hunt Group

Become more time efficient by enabling customers to select the service they require as soon as their call connects. They’ll simply select the number that corresponds to the service they need, and the call will funnel straight through to the right member of staff.

Auto attendant

An auto attendant is a little like a hunt group, except the phone system responds to voice recognition. You can use this function in place of a receptionist.

Full mobility

Use your mobile phone as you would your landline phone. Thanks to the cloud, you’ll be able to use the same number and access all of your call data, no matter where you are or what device you use.

Call recording

Whether you use it to upkeep call standards, or to have a record just in case you need to cover your own back, VoIP phones will enable you to save your phone calls onto your system in the form of an audio file.

Call accounting

Access your call data from anywhere, whether it’s checking out how long phone calls last, or seeing which employee makes and picks up the most calls.

Get no-obligation, tailored quotes from the best phone system companies for your business's needs

Why is a Nexgen phone solution a good choice for your business?

When it comes to business, the team at Nexgen stick to three rules:

Provide fantastic customer service

Nexgen is all about providing expert advice. Its team will go through the various VoIP solutions and match you with the best phone system for your business. The company has received heaps of reviews from happy customers, with many clients commending the assistance they received from sale through to installation and beyond.

Supply superior technology

NEC and Panasonic lead the telephone system game, and they’ve both partnered with Nexgen to deliver top quality phone systems. With these tech giants being at the forefront of technological advancement, you know a Nexgen phone system isn’t going to leave your business falling behind.

Deliver scalable solutions

Nexgen understands that businesses are always evolving. With that in mind, Nexgen’s telephone systems are scalable and descalable. Whether you’re looking to go all in with a unified communications system, or start things off with a simple VoIP system that you can use from any location, Nexgen will be able to come up with a solution.

How much will a Nexgen phone system cost?

Nexgen believes in tailored solutions, so each price it quotes is unique to a client’s specific requirements. With that the case, it doesn’t have any concrete pricing on its website, although it does state that its prices are ‘highly competitive’.

If you’re interested in receiving quotes for a telephone system, you can do so easily just by filling in our short form. Once you fill in a few details, the suppliers that best match your requirements will be in touch.

Expert verdict

When it comes to telephone system suppliers, Nexgen is at the top of its game. It’s grouped together expert knowledge, innovative solutions, and fantastic customer service to become a well-rounded choice for any business looking to upgrade or invest in a new telephone system.

But if you haven’t made your mind up yet, why not try out our service? Simply answer a few questions about your business’s communications needs, and we’ll match you up with the best phone system providers for you. They’ll then be in touch with free, no-obligation quotes that are tailored to you, as well as answers to your questions. It’s the easiest way to quickly compare your best options.

Get free, tailored quotes from the best phone system providers for your business
Do you already have a business phone system?
Just answer a few questions – it only takes a minute!
Written by:
Aimee profile image
Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches.
Reviewed by:
James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.