Written by Pam Barrometro Reviewed by James Macey Updated on 28 February 2023 On this page Pros and cons How much does Verizon Connect cost? Standout features What kind of business is Verizon Connect best for? How does it compare with other vehicle tracking systems? Customer reviews Verdict Expand Our site is reader-supported – by clicking our links, we can match you with a potential supplier, and we may earn a small commission for this referral. Looking for a powerful tracking solution to help you scale your business? Verizon Connect scores an impressive 4.7/5 in our research, making it the best overall fleet management software system for its fast updates, comprehensive alerts, and ability to improve fleet productivity and efficiency.According to our research, tracking, reduced fleet costs, and vehicle management features are at the top of every fleet owner’s concern. This review will examine how well Verizon Connect performs in these areas, its pros and cons, pricing, and other noteworthy features.Don’t have time to read the full article? In a nutshell, Verizon Connect has everything you need for efficient fleet management, but at a premium cost. If you’re still hesitant, use our free quote comparison tool to compare prices from the leading vehicle management systems today. For over ten years, Expert Market has been evaluating the best GPS tracking systems available on the market. Our meticulous, unbiased research has helped thousands of business professionals make smarter business decisions. Swipe right to see more 0 out of 0 backward forward 4.7 Pricing (Software) Bespoke pricing depending on fleet size, contract length, and features Best For Best Overall Verizon Connect's pros and cons Pros “Near” real-time vehicle tracking Seamless job management Efficient fuel management Cons Limited help and support Premium pricing ✓ “Near” real-time vehicle trackingVerizon Connect scores 5/5 in our tracking category with its 30-second data refresh that enables you to virtually co-pilot your whole fleet. Moreover, each ping from your GPS tracker includes detailed information on your vehicle diagnostic systems and any additional sensors connected to your tracking unit. This means you are immediately alerted when anything unusual occurs.With live map integration and user-friendly dashboards, Verizon Connect links you to all your drivers on the road. You can also colour code your vehicles by job to easily track and monitor what your staff are doing in the field.✓ Seamless job managementVerizon Connect also comes with industry-leading territory planning tools. Its app automatically divides the zone you cover into work areas, and assigns drivers to jobs based on their location, schedule, and vehicle capacity. This helps get jobs done in the best order while burning less time and fuel. Verizon Connect is also an expert in automatic route optimisation, so you can rest assured your drivers are on the swiftest track to their destination.✓ Efficient fuel managementAmid hiking fuel prices, it's natural to be worried. Verizon Connect helps you better administer fuel with cost-effective fuel management features. Get access to a fuel efficiency report, which will break down your fuel usage based on the vehicle year, fuel type, distance travelled, fuel cost per litre, estimate loss, idling duration, and harsh events. You can also request a lost fuel report, which breaks down your total fuel purchase, overfill incidents, and average unit cost. This can help you optimise your fuel use, allowing you to weather the energy crisis confidently.✗ Limited help and supportWe compared Verizon Connect with four other leading systems in Australia and found that Verizon Connect scores the lowest in our help and support category with an unremarkable 3.5/5. Verizon Connect doesn’t have a chatbot, which could be incredibly helpful in navigating its rather intricate website and answering FAQs. Need help after hours? You're out of luck as you can only phone up Verizon Connect on weekdays from 8:30am to 5pm. However, Teletrac 360 delivers top-notch 24/7 support, taking the top spot in our help and support category with a 4.5/5.On the bright side, Verizon offers email support and a comprehensive knowledge centre, which contains step-by-step instructions, videos, and other helpful resources you can use to troubleshoot common issues. ✗ Premium pricingWith great features come great prices. Verizon Connect scores 2.9/5 in our pricing category, due to its three-year-long contract package and premium pricing. Furthermore, Verizon charges a staggering $100 for each upgrade, unit swap, additional unit, and/or replacement unit. Yikes!In contrast, the top scorer in our pricing category, Inseego (4/5), offers more affordable packages and free installation services. If you’re looking for a fleet management solution that fits your budget, you can use our free quote comparison tool. It’s a quick and easy way to get accurate prices straight from leading vehicle tracker providers in Australia.Verizon Connect is a bit hush-hush about their prices. However, a little birdie told us that with a little ‘pecking' around, you could negotiate with Verizon’s sales representatives to get ‘flock-tastic' deals that work for both parties. Save by comparing personalized GPS fleet tracking quotes Do You Already Have a Fleet Management System? Yes No Just answer a few quick questions – it only takes a minute How much does Verizon Connect cost?Verizon Connect scores 2.9/5 in our pricing category for its premium package prices and three-year contracts. While Verizon isn’t the most forthcoming about pricing on its website, our researchers have found that Verizon's monthly licence ranges from around $20 – $40 per vehicle, per month. With Verizon Connect’s comprehensive features and integrations, it is understandably more expensive than other GPS fleet tracking solutions. If you're looking for a low-cost fleet management solution, you can check out our top scorer in this category, Inseego (4/5), which offers affordable pricing plans, free installation, and up to seven years of hardware warranty.Below is a quick side-by-side comparison of Verizon Connect’s packages.Reveal StarterRevealBest forFleet of 1 to 15 vehiclesFleet of any sizeKey FeaturesLive Map, route replay, geofences, google traffic dataSpeed and location dataManager appPlug and play hardware3 alerts: geofencing, speeding, idling4 basic reports: daily report, detailed report, geofence report, and distance travelled reportAll Reveal Starter features17 alerts32 advanced reports: speeding, vehicle maintenance cost analysis, carbon footprint, timesheets, etc.Professionally installed hardwareMaintenance schedulingDriver appDashboard metricsDriver groups and permissionsCompatible Add-Ons & IntegrationsDashcamsRoadside AssistanceDashcamsRoadside AssistanceELDFuel cardVehicle sensor dataPanic buttonVerizon offers a standard 36-month contract, after which, the term will be reduced to one year. Alternatively, you may ask a Verizon representative to extend your subsequent term by two to three years, if you're looking to strike a lower rate. If you’ve got 15 minutes to spare, Verizon offers a free demo of Verizon Connect for potential customers. If you like the look of it, Verizon’s trained engineers will pop around to your garage and install your new (Reveal) tracker for you. Furthermore, Verizon also offers a 14-day cooling-off period and a free trial. Want to get custom quotes directly from an Expert Market-approved vehicle tracking supplier? Use our free price comparison tool – let us know what you need, and we’ll match you with the best vehicle tracking suppliers that can fulfil the unique needs of your business. They’ll then be in touch with tailored, obligation-free quotes for you to compare. Verizon Connect's standout featuresAI dashcam(Source: Verizon Connect) Review road and driver footage side by side with Verizon Connect’s Intelligent AI dashcamAccording to research, one in three Australians have used footage from their dashcams as evidence to clear themselves of false accusations while driving. While most suppliers today offer dashcam add-ons, Verizon leads the pack with its powerful alerts and driving coaching abilities:Automatically categorise risky driving events, according to severity, for easy review Set alerts for when a driver is following another vehicle too closely or falling asleep Distracted driving alerts, which help reduce accidentsReceive HD clips of risky driving events within minutes of the incident (clips are classified and tagged appropriately, enabling you to take action quickly)Get in-cab audio alerts, which work in areas without connectivityPro tip: Verizon offers bundle pricing for its AI dashcam and GPS tracker, so mention this to the sales rep.RevealField job management software(Source: Verizon Connect) Streamline job management with RevealFieldVerizon offers an intuitive and comprehensive job management software that makes job dispatching as simple as 1, 2, 3:Receive a job requestBook a job based on technician availability, location, and whether they know the customer.Confirm the customer’s appointmentWith RevealField, you can check job status and vehicle location on a live map and provide an accurate ETA to your customers. Once a job is complete, your customers can then submit a rating and review the job and the technician. Meanwhile, your technicians can view their list of jobs for the day along with important job details. They can also report on job status – in progress or complete – and capture job notes, photos, and signatures from the field in the technician mobile app.It also integrates with QuickBooks Online, so you can easily manage your financial data. Compare tailored quotes from leading fleet management companies in Australia Get free quotes What kind of business is Verizon Connect best for?With an overall score of 4.7/5 in our in-depth research, Verizon Connect is the best overall software system for Australian businesses today. It scores 5/5 in tracking, driver management, and vehicle management and is loaded with integrations that will help your business scale without much heavy lifting on your end. Verizon Connect is also best for large fleets as it allows you to maximise productivity with intuitive automatic route optimisation and helps you stay on top of vehicle maintenance. Our research found it's one of the best route planning software solutions for this year too.Moreover, if you carry temperature-sensitive products, such as food and medicine, Verizon can help you preserve their quality. Verizon is the only system that offers cargo and engine temperature sensors. This can help you monitor your engine and cargo’s temperature and ensure that they are in ideal condition. How does Verizon Connect compare with other fleet management systems? Swipe right to see more 0 out of 0 backward forward Verizon Teletrac Navman TN360 Netstar Inseego (Formerly Ctrack) 4.7 4.5 3.7 3.6 Pricing (Software) Bespoke pricing depending on fleet size, contract length, and features Pricing (Software) Starts at $35 per vehicle, per month Pricing (Software) Bespoke pricing depending on fleet size and requirements Pricing (Software) Bespoke pricing depending on fleet size and requirements Best For Best Overall Best For Understanding fleet data Best For Heavy vehicle fleets Best For Improving driver safety Verizon Connect's vehicle tracking featuresSource: Verizon ConnectVerizon is the only system to score a perfect 5/5 in our tracking category, and frankly, no one else comes close. Teletrac comes second in tracking with a solid 4.9/5 with its real time data refresh that keeps you posted on everything that’s happening in your fleet as they happen. Unfortunately, it starts to fall behind when we start probing into its tracking and alerts features. While you can customise Teletrac’s alerts, it doesn’t compare to the depth of Verizon’s Insight Alerts system, which notifies you immediately when your vehicle does something unexpected. Out of the five leading suppliers we’ve analysed, Verizon Connect has the most comprehensive alerts, which include:DiagnosticGeofencingDriving hoursHarsh driving, idling, and speedingIgnition on, late start, and long stopPower disruptionOut of hours driving (useful for theft prevention)(Source: Verizon Connect) Verizon Connect’s main dashboard makes it super easy to monitor your entire fleet at a glance by color coding vehicle status within a live mapVerizon Connect's ability to reduce fleet costsOnce you've created a route with multiple stops, Verizon Connect’s intuitive routing abilities system can automatically optimise it by reordering the stops to create the shortest or quickest route possible. Unfortunately, it doesn’t offer the same capabilities as Inseego, which allows you to optimise routes based on your business configurations, such as available vehicles, driving hours, and distance while also noting your set restrictions and limitations.However, Verizon Connect offers Map Layers, with set road closures according to Verizon’s map data from Verizon itself, or as road edits that someone from within your organisation has made. Verizon also offers fully customisable mileage reports that can be filtered by various options such as vehicle, driver, vehicle and driver, vehicle and state, and road type. However, it once again lags behind Inseego, which gives you the option to separate business and private trips, making deduction claims much easier come tax season.Verizon Connect's vehicle management featuresWhen it comes to vehicle management, Verizon soars back to the top with a perfect score of 5/5 and is followed by Teletrac with a 4.1/5.Both systems can automatically receive vehicle diagnostic reports as soon as a fault light appears. However, Verizon takes it one step further with its Maintenance Connect console, which provides Diagnostic Trouble Codes (DTCs) and allows you to quickly identify the closest service centre if immediate action is necessary.Teletrac simplifies record management as it allows you to customise reports so you only see the information you need. Meanwhile, Verizon tracks basically everything, and gives you access to its full service history logs. Plus, it also gives you the freedom to manually add, alter, or remove entries as you see fit. Both systems are also equipped with powerful alerts to remind you when a preventative maintenance service is near, but only Verizon alerts you when a vehicle has missed its schedule. Really helpful when you’re managing larger fleets!Furthermore, Verizon is the only system that offers cargo and engine temperature sensors, which are crucial if you handle medicine or perishable goods. Does Verizon Connect have good customer reviews?Verizon Connect is by far the most reviewed tracking system on our list, with 793 reviews at Capterra (3.2/5) and 923 reviews at G2 (3.9/5), where Verizon Connect wins #1 in route planning. Although Verizon does have a few integration hiccups along the way, Verizon's representatives are responsive and are actively reaching out to address user concerns. ``Easy to use. Works for everything I need in tracking and eld software`` What do you like best? Easy installs, Customer service, is beneficial. Applications are exactly what I need in my business.What do you dislike? Ordering equipment is a hassle. Takes many phone calls to get equipment order.What problems is the product solving and how is that benefiting you? Administration portal. (sic) Tammy K., Operations Manager - Oct 04, 2022 ``Best tracking system for any business!`` What do you like best? Best Customer service, dependable company. They will call back to make sure your system is working or they will stay on the phone until you are satisfied. I have called maybe twice or three times and they always corrected the issue. You just don't get that kind of response anywhere.What do you dislike? Maybe give customers something free to wear t-shirts or something to place on our company vehicles showing everyone who we do business with.What problems is the product solving and how is that benefiting you? Tracking all of our company vehicles sometimes are not displaying locations. It's very important to know who is closer to another vehicle in case they need assistance. (sic) Eddie A., Fleet Operations Manager - Sep 29, 2022 (Original Nov 04, 2020) ``Verizon Connect`` Overall: When calling customer service, was always helpful and would let me know when issue was resolved.Pros: Verizon Connect is very user-friendly, as I was able to navigate thru system and was self-taught.Cons: When Verizon connect would be down, was very difficult to manage. (sic) Kali S., Fleet Maintenance Coordinator - December 6, 2022 Verdict Verizon Connect’s stellar overall score of 4.7/5 in our in-depth research is the result of years of innovation. Its comprehensive fleet management software will help you simplify maintenance, reduce fleet costs, and improve fleet performance, making it the best overall fleet management system.Verizon Connect is highly scalable with Reveal Starter for small businesses and Reveal for medium to large fleets. However, note that it's more expensive and requires you to commit to a minimum contract length of three years, thus scoring a 2.9/5 in our pricing category.Suppose you're looking for a more budget-friendly fleet management solution. In that case, you can check out Inseego, the top contender in our pricing category, with a stellar score of 4/5. Still unsure about how much you need to invest in your fleet management system? Use our free quote comparison tool to get the most accurate prices straight from the leading providers in the industry. Written by: Pam Barrometro Writer With over six years of experience helping businesses scale through strategic marketing research, Pam delivers the most useful tech advice for small businesses and beyond. At Expert Market, she probes into the world of fleet management systems to help business owners get the most bang for their buck. Reviewed by: James Macey Senior Business Software Researcher James thinks all businesses can improve if they use the right technology. At Expert Market, he utilises his 4+ years experience as a researcher to offer specialised advice on a wide range of categories from CRM to Fleet Management.