Future POS is a privately-held company founded in 1998 and headquartered in Butler, Pennsylvania. They're a small company with a global presence, having spent the last 18 years building a reputation as solid as their POS systems and the software they run. The company's systems are targeted to the hospitality industry and scale from single-terminal businesses to large-scale installations like food courts and stadiums.
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|Reviewed by Expert Market:||08/26/2015|
Unlike many of its competitors, which emphasize the versatility and flexibility of their systems for use in nearly any kind of retail environment, Future POS is stubbornly inflexible in the best way possible: they have a pinpoint focus on the hospitality industry. That's good news all around; a book store or clothing boutique won't be hurting for other options, while the fine dining and fast casual restaurants, bars, and cafes that are Future POS's stock in trade will find a solution that's intuitive and easy to understand because it's purpose-built to do one thing very well.
Future POS Features
Future POS is fully customizable, allowing screens to be adapted so that the most important information is at your staff's fingertips. Among the utilities offered are online ordering, dispatch and delivery management, gift card and customer loyalty programs, separate and split checks, tip and table management, and inventory tracking. Extensive reporting is available, allowing users to analyze traffic and ordering patterns, work flow, personnel allocation, payroll, time, and attendance, and several other metrics to make the most of your money and your people. Customer support is provided by a live representative 24/7, and that support is augmented by in-person training, webinars, and extensive documentation.
Products and Services
While the company's primary emphasis is on software, it's worth noting that no small part of the software deployment is used to leverage various types of hardware. This includes tablets, printers, signage, kitchen displays, surveillance, driver's license and inventory scanners, printers, and more.
Installation and Applications
Future POS is capable of multiple types of installations. It can be run from the cloud, as a web-based application, or as a local Windows installation. Restaurants looking to take their tableside service to the next level – or to improve customer engagement with online or app-based ordering – will also find robust native support for iOS and Android-based tablets and smartphones.
Future POS Partners
Future POS concentrates mainly on the software that is the backbone of their hospitality POS systems. As such, they rely on a number of partners to deliver other components in the system, keeping them free to concentrate on their core business. Peripherals and hardware are supplied by Honeywell, Epson, Partner Tech, and PioneerPOS; mobile applications and support are provided by Corona Labs, Paydiant, and Tabbed out; inventory management and integrated surveillance systems come from the likes of Talon/Ready Distribution, Remote Eyes, Digital Pour, and Berg Liquor Controls.
Heddon Street Kitchen
Gordon Ramsay is a perfectionist who isn't shy about asserting what he wants. When he opened the Heddon Street Kitchen in Mayfair, London, he was every bit as uncompromising in what he wanted for a POS system as he was with the entrees and decor. His choice was a Future POS system installed in conjunction with UK-based hospitality services provider TISSL. The install consisted of five terminals and ten iPad Minis along with other hardware, and was a key part of providing the kind of customer experience Ramsay demanded.
Stephano's needed a mobile app to keep up with customers' demand for online ordering. With Future POS, they found exactly what they needed: an off-the-shelf app that could be customized with Stephano's logo, colorways, menu, and pricing. When a customer places an order, it's simultaneously routed directly to the kitchen and the restaurant's receipt printer. Ordering is fast and painless, and – most importantly – so is prep and delivery, since the app integrates seamlessly with the restaurant's workflow.
Future POS Pricing
Future POS charges an initial setup fee and a monthly fee in addition to the cost of terminals, printers, peripherals and other hardware. Since each establishment's needs will vary, prices are quoted on an individualized basis after a thorough consultation on the business's needs.
Expert Market Verdict
If you're looking for a POS system for a standard retail establishment, move along. Future POS has nothing to really offer a clothing boutique, a bookstore, or an auto parts supplier. If you're a restauranteur, that's another story. Future POS is an object lesson in the benefits of finding a niche, understanding it thoroughly, and using that expertise to develop a genuinely useful range of products and services. Whether you're operating a food truck, a bar and grill, or the food service concession for a sporting venue, the solutions offered by Future POS adapt and scale to a wide range of needs, bringing inventory control, personnel management and more into a single robust ecosystem.