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Breadcrumb POS Review

Founded in 2009, Upserve provides payment processing, hardware, and point-of-sale software. Breadcrumb POS, billed as "The only POS built by restaurateurs for restaurateurs", is their signature restaurant POS solution.

Review
Aloha Restaurant POSRating
Features
Ease of Use
Help & Support
Summary
Reviewed by :

Getting Started with Breadcrumb

From setup to first service, Upserve guides customers through the process for installing Breadcrumb POS. Even users who opt for a full hardware and software suite will enjoy simple out-of-the-box assembly and email and phone support. After the install, all it takes to get your account registered is a short call with Breadcrumb's activations team.

Breadcrumb POS Features

Breadcrumb offers a high degree of customization, so no two deployments look quite the same. Key functions include:

  • Tip, check, and tab management
  • Discounts and voids
  • Menu customization and management
  • Real-time inventory countdown
  • Tableside orders and payments
  • VIP and customer loyalty snapshots
  • Extensive reporting on financials, server performance, and more
  • Full range of hardware (supports, printers, routers, EMV readers, iPads, et al.)
  • Integrations with third-party providers

Complementary Upserve Products

Here are a few products offered by Upserve to complement Breadcrumb's core functions:

Upserve HQ

Upserve HQ presents your business's numbers in a series of intuitive dashboards, helping you tease out trends to improve performance.

Upserve Payments

Upserve Payments enables you to take swiped or chipped payments quickly and securely. Access to next-day funding from your transactions (including AmEx) is also provided.

Upserve Live

Upserve Live delivers real-time restaurant analytics to your mobile device. It's designed to help users track sales, server performance, customer behavior and inventory on the go.

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Ease of Use

Simple plug-and-play hardware paired with an intuitive user interface make Breadcrumb POS a dream to use. Online guidance and responsive customer support make Breadcrumb's features fully accessible from the moment it's unboxed.

Support

When reading other Breadcrumb POS reviews, be sure to check the date. The company was once owned by Groupon, and their customer service left much to be desired during that time. Upserve has since invested heavily in the support side of the business.

In 2018, it shows. Phone and email support are more responsive, while the company's installers are helpful and professional. In short, you won't be left in the lurch with regard to training, implementation, or ongoing support.

Plans and Pricing

Pricing falls into two broad categories: Standard Pricing and Prix Fixe. With Standard Pricing, hardware is purchased up front and the software gets billed monthly per location. With Prix Fixe, you lease the hardware and software licenses alike for a flat monthly fee per location.

There are three pricing plans within those categories:

Pricing PlanMonthly feesBest suited for
Core$99 per location (Standard Pricing only)Single locations with a smaller staff.
ProFrom $249 per location (Standard Pricing) From $349 per location (Prix Fixe)High-volume restaurants with larger staff.
EnterpriseVaries based on scale of installation. Available under both Standard and Prix Fixe.Chains and franchisors operating a large number of locations.

Case Study: Chamberlain's Steak and Chop House

Chamberlain’s didn’t just need a POS. The restaurant, which has two locations Dallas, needed fast access to analytics. Simple promotions and employee incentives were a nightmare to run, since staff had to record much of the data by hand.


Upserve analytics made these processes simpler, shed light on sales numbers and even uncovered a few surprises. Crucially, the service helped them identify customers they didn’t realize were regulars, and deliver more personalized service.

Breadcrumb POS: Expert Verdict

Would we recommend Breadcrumb POS? A year ago, support issues might have made us hesitate. Under the Upserve aegis, however, both product and support are much improved. In the event that you're without internet, Cloud-only deployment leaves the system at a slight disadvantage against competitor systems, like Aloha POS, that use dual-mode local and cloud installation. All things being equal though, Breadcrumb's ease of use, extensive reporting, and powerful analytics are more than enough to offset these limitations.

Breadcrumb’s Competitors

Revel POS

Revel POS

Where Breadcrumb is iOS-based, Revel works on a wider range of operating systems. A better fit for users coming from a legacy system.

Product Rating: Read Review
Toast POS System

Toast POS

Toast is the closest competitor to Breadcrumb in terms of features. Breadcrumb has a slight edge though, thanks to a higher number of integrations.

Product Rating: Read Review