Voxox was founded a decade ago as TelCentris, Inc. At the time, the company offered both consumer and business VOIP services, giving access to free peer-to-peer voice and video, while cutting down on the cost of calls to landlines and mobile phones. In early 2016, the company quietly began a phase-out of the consumer side of the business in order to devote its time and energy to its business customers. Their goal is to simplify contacts and communications so that businesses can focus on vital and meaningful conversations.
|Reviewed by Expert Market:||01/03/2019|
Session initiation protocol (SIP) trunking systems dictate the number of inbound and outbound calls a network can handle. While they can save small businesses money (Metered SIP Trunks), they are especially important to call centers and other businesses with a high call volume (Unlimited SIP Trunks). Metered SIP Trunks start at $9.99 per month with additional fees per minute, while Unlimited SIP Trunks are billed at a flat $24.99 per month.
A hosted private branch exchange (PBX) eliminates on-site hardware in favor of a remotely hosted option where the host (in this case, Voxox) handles any issues involved in keeping the service running. That means no need for dedicated IT staff onsite or - if you've already got an IT team - freeing them up to do other mission-critical work.
With no additional hardware needed, Voxox Cloud Phone is ideal for businesses that need to maximize scale while minimizing expense. It's well-suited to businesses with distributed or remote workers, since it allows for a standardized phone system and all the perks of VOIP minus added tech and the headaches that come with it.
Short Messaging Service (SMS) has multiple uses, including promotions, appointment reminders, and verifications, and makes an ideal complement to your business's phone use.
Phones / Hardware
Voxox offers phones by preferred partner Polycom, Plantronics headsets, and Adtran routers and gateways.
For a price, several features can be added to the core functions of Voxox, including conferencing, e-fax, fax-to-email, call recording, an operator console, and much more.
For wholesalers, carriers, and SMS services, Voxox offers a range of wholesale perks, including DDIs, local number porting, toll-free numbers, and more.
Features and Specifications
No matter how many extensions or locations you've got, everything can be included on a single bill.
Compared to most traditional phone companies' calling plans, VOIP through Voxox can lead to significant savings.
Web-Based Call Management
From call routing rules to talk time and other performance metrics, everything you need to get the most from your system is accessible via a single web portal.
It's easy to add or remove extensions, making it simple to call for free within your organization, or for callers to find and connect with the right person faster.
Calls can be routed based on operator availability to minimize wait time on inbound calls, with the system set up to ensure that the call gets to the right person or department the first time.
Other features and benefits include texting and multi-protocol IMs (Skype, et al), social network aggregation, text message transcription, faxing, and large file transfer.
Price plans will vary based on the hardware chosen, the number of users on the network, and any additional features integrated into the plan. Because of this, pricing is as individualized as each business's VOIP system and will be determined after a consultation.
Voxox leverages partnerships with several key technology companies to deliver its products and services. The cloud-based architecture is provided by Cisco, with telephones by preferred phone vendor Polycom. In addition, Voxox SIP Trunks are certified to work across several unified communications platforms, including 3CX, Avaya, Digium, Fonality and others. Furthermore, Voxox operates a large network of channel partners who provide sales and operational support, while Voxox For Operators™ allows service providers and OEMs to re-badge the Voxox product and market to SMBs.
Case Study: US Navy
While many businesses and organizations turn to Voxox to save money, some organizations use it to save careers and lives. Some estimates of alcohol use among US troops run as high as 43 percent of active-duty personnel admitting binge drinking in the last thirty days. That statistic is alarming on several levels, including troop morale and readiness, the potential of career-ending incidents, relationships between bases and the communities in which they reside, and the ever-present threat of a PR headache for the armed services.
One naval base in South Carolina started a designated driver program to cut back on service members' DUIs, only to find that the expense was astronomical. When a petty officer suggested a service members' ride share to address the issue, the decision was made to give the initiative an app - called SafeRide - and a dedicated Voxox cloud-based phone number that would route calls to the nearest available driver. To say that the program has been a success is something of an understatement; since it was implemented, the base has had zero DUIs.