Phone.com’s potential outshines its execution
|Reviewed by: Expert Market||01/15/2019|
- Straightforward pricing
- Customizable features
- Service scales as your company grows
- Long wait times to speak to phone support operators…
- ...and email and live chat are often no better
- Under-trained first-tier support staff
In a Nutshell
Phone.com’s sound quality is usually great, and their service plans are flexible, but the service falls short when it comes to customer support.
Get Free quotes
Phone.com is the brainchild of VoIP industry veterans Ari Rabban and Michael Mann. After seizing the domain name of their dreams, the two entrepreneurs set about creating a service that provides high-quality, low cost phone services for small businesses.
That was in 1996. Today, they’re one of the fastest growing companies in the country, and perennial industry award winners.
So, what’s all the fuss about? Read on for our thoughts, or request quick VoIP quotes.
What’s On This Page?
Phone.com’s feature set covers all the bases for small businesses. Important ones include:
- Account management dashboard
- Address book integration
- Auto attendant
- Call block
- Call queue
- Call routing by schedule
- Call screen
With these, most small and medium sized businesses (SMBs) will be happy. Even larger organisations can present a professional face to the world for less than the cost of a cup of coffee per phone. Speaking of which…
How Much Does Phone.com Cost?
Phone.com has three service tiers. At each tier, you can choose between a pay-per-minute plan (where you pay for a fixed amount of talktime), or an unlimited plan (where talktime is uncapped).
While paying per minute can be a great way to control your outgoings, it’s worth keeping in mind that there’s an overage fee for exceeding your monthly minutes allowance. On the bright side, none of Phone.com’s service tiers hit you with setup or termination fees. That’s a big win if you’re a startup, with extremely limited cash flow.
Here’s a breakdown of Phone.com pricing by service tier and by plan:
|Per Minute Plans|
Phone.com Customer Support
Phone.com’s customer support is a bit of a mixed bag. Many customers who call the support line feel their calls are answered quickly and resolved efficiently. We certainly can’t knock the support staff we spoke to when writing this review - they know their stuff.
On the other hand, a fair few customer complaints boil down to the reliability of the service, rather than the actual support staff. Long hold times to speak to operators aren’t unusual, despite the fact that Phone.com says its support teams are all US-based, and available 24/7.
Phone.com Review Roundup
There’s a reason why Phone.com draws respect from business customers and home users. It’s versatile enough to handle calls in many settings, but it offers several features specifically for small businesses. Customer complaints, though few and far between, tend to focus on call quality - but in our experience, dropped calls and poor audio are the exception rather than the rule.
And, while Phone.com might want to think about hiring a few more support agents, the customer service that's on offer is good.
All in all, Phone.com is a promising VoIP solution that, for now at least, falls short of greatness.
If you’d like to see how Phone.com compares with other VoIP providers in terms of price, features, and quality of service, just fill in our short contact form. We’ll connect you with top suppliers for free quotes.