GoTo Phone Systems Review

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By Aimee Bradshaw | Writer and researcher

The industry's top rated VoIP provider is better than ever

GoTo company logo

GoToConnect phone and meeting system

GoTo Review
Customer Service
Reviewed by:


  • Easy to use, few customers report issues getting started
  • Friendly and knowledgeable customer service
  • High service uptime (more than 99%)

X Cons:

  • VoIP service slightly over-specialized for small businesses
  • The mobile app could do with an upgrade
  • System updates often require you to manually reboot your handsets

In a Nutshell

GoTo delivers exceptional VoIP for a flat fee. What's not to like?

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Six people started GoTo on a shoestring-budget in 2006. Today, it’s a major communications firm with a team of 700 and offices in 11 countries.

It's safe to say that GoTo’s customer base is currently exploding. But fortunately for regular users, service is as steady as ever. GoTo’s Voice over Internet Protocol (VoIP) call quality remains second-to-none.

Jump to:

Three-way videoconferencing in a meeting room

GoTo's three-way conferencing lets you drop in and out of calls anywhere, anytime

GoTo Key Features

GoTo’s laundry list of features almost certainly includes ones that your company could use. The most popular features include

  • Three-way conferencing
  • Auto attendants
  • Auto divert
  • Call analytics
  • Call monitoring
  • Call waiting
  • Custom hold music
  • Extension dialing
  • Unlimited call queues
  • Voicemail-to-email

Of course, you might not need all of these features. Fortunately, the ones you don’t use won’t cost you a single dime more. With GoTo, you’ll never feel like you’re ‘wasting capacity’, or paying for something you don’t need.


GoTo’s pricing structure is as simple as they come. You pay per user, and the rate decreases the more users you have. There are no tiered service levels – you get the same features in the lowest tier as you do in the highest one.

Number of UsersMonthly Price Per UserCost for 12 Months

If you have 100 or more users, rates are more negotiable. GoTo offers custom service plans at this level, and will go out of their way to cater to your needs. To find out more, simply request VoIP quotes from GoTo and up to four other providers.

Customer Support

GoTo is dedicated to outstanding customer service, which is why they handle all inbound call traffic from their contact center in Utah rather than an offshore service center.

That’s great, not just for ease-of-communication, but because a sleepy call agent at 4am in the opposite hemisphere may not be as helpful as one working at (roughly) the same time of day as your callers.

It’s also great for logistical reasons. Most of GoTo’s customers are based in the US, Canada and Latin America, so a US call center means you’ll get uninterrupted service during peak business hours.

Expert Verdict

As a company, GoTo deserves every accolade that comes their way. Their VoIP service boasts a huge feature set and offers excellent customer service, including support from trained VoIP engineers. And because GoTo does away with the traditional model of charging more for ‘extra’ features, their VoIP service is well within most SMBs price range.

Granted, a few customers have complained about technical issues, and there's the slight inconvenience of needing to reboot handsets after software updates. But, overall, you'd be hard-pressed to find a better deal than GoTo’s reasonably priced VoIP service.

If you’d like to see how GoTo compares with other VoIP providers in terms of price, features and quality of service, just fill in our short contact form. We’ll connect you with top suppliers for free quotes.

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Aimee profile image
Aimee Bradshaw Writer and researcher

Aimee is Expert Market’s resident telephone systems, point of sale, and field service software go-to. If she’s not writing about business products, you’ll find her daydreaming about Dorset beaches.

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